First American Home Warranty Reviews

Air Solutions sent a technician out on Sunday and he looked at both HVACs. What he did was to synchronize both thermostats so that they talk to each other. He set the heating and the cooling temperatures on both thermostats so that they agree. He was very pleasant and took care of everything within 20 minutes at the most. But he acknowledged that the instruments sometimes are somewhat confusing. I was steadily pressing the button to get the heating system to reduce because upstairs, the temperature that was shown on my telephone was between 95 and 97 degrees, which was unbearable.

We were looking for a home warranty mostly because we had friends that told us they had one and it was really beneficial. We were like many people and didn't know that you could have a home warranty on a home that wasn't brand-new. We signed on with First American, and the contractors have been mostly good. But we had a recent experience where the contractor was abysmal and left us in disrepair. We ended up having to hire another plumbing company to finish the work properly and we ended up paying out of pocket. We paid an extra $5,000 to have everything done properly, and that's not even including the damage to the house that was done. We have reached out to First American three times about it now but they have not responded.

We did an evaluation of other home warranty providers, and at the time that we signed up with First American about 5 years ago, they seemed to be the best one in the marketplace. However, for some categories, they don't have as many suppliers that can fulfill the number to select from. There seems to be a challenge between how many contractors they may have available in a marketplace, particularly in Belleair, Clearwater. If the contractors have to come from a larger area like Hillsborough County, it's a little problematic because we got to wait for them. Then normally, when they come, they say it's broken and that they have to see us on another day. For an air conditioner, unless it's something simple, they don't have the part that they need and they have to be back.

I had a home warranty with another company and because of price increase, I did my own research and I decided to go with First American Home Warranty. Since then, it's been about three years and I have had four claims with them. They have been responsive and their coverage seems to be comprehensive, or at least has an option for extra fee.

We're in our 80s. Even though my husband used to fix everything, he doesn't wanna climb up on ladders, and he doesn't wanna do those things anymore. That's why we decided to get a home warranty, so we could call someone. We’re going into our third year with First American. When it comes to plumbing and electrical, we like the contractors that have come out. We had a problem when we had a problem with our stove, and we don't know if it was a communication problem. But it seemed like that particular person who came out to fix things didn't have enough knowledge to fix it. He was on the phone all the time with his boss, and he didn't speak English very well. At any rate, he didn't fix it at that time. Then we had to wait a few weeks for them to get a part. But then the next time he came out, he was able to do the work and do it effectively. Other than that, we've been very happy.

Will not cover what they promise in contract, have spent hours on the phone and on their message center. They just keep transferring me to different people that say it's in escalation. We are in our 70s and it's 112 degrees and AC down for 2 weeks, they have no service contractors that repair heat pumps that will do the work. I am still waiting for someone to contact me about repair.

We had a major issue come up with our heating system, at first we were concerned about initial communication with phone customer service. The call centers and people working there are often difficult to deal with. But when we escalated it to the higher level people in the company they were totally efficient, acted in a timely and collegial way and our issue was resolved. We are very satisfied with the outcome.

Beginning to feel that the coverage is a waste of money! Our claim was for our shower. The seals needed replaced and the handle broke off trying to get water to stop dripping. Ironically, they would not cover it because it was BROKEN! So, $95.00 spent on the service fee for nothing. Went online and have all the parts and tool to replace it coming for total of $78.00. Our claim before was for our evaporative cooler which has rusted out. The repair man said that it would not be cover because it would most likely fall apart. Another $95.00 for nothing. They were told what the issue was in both cases, and I feel knowing that it was not going to be cover but still charged the fees, and the repair company no doubt got their service fee. Yes!! Feel taken advantage of!

My experience is paying for something I don't know how to use or if it will be worth the financial burden and the psychological stress if and when I have cause to file a claim. The government protects RICO, Fraud, Blatant Criminal conduct, most businesses have arbitration clauses to prevent the rule of law being used to protect the consumer. Contractors lie deceive then deny everything promised over the phone. Then send under qualified people to do half hazard work that needs corrected after they leave.

Good service, and no issues. They responded promptly, and the service technician was there within a couple of days of my calling. $95 Total or one issue. If you try to combine more than one issue into a single service call, they will charge you the $95 fee for each issue, so I passed on that.