Faye Travel Insurance Reviews

Never had to use it but people who have liked it very much. Based on those reviews would use the coverage again. The paperwork and policy is very straightforward so it’s easy to read. The price is very competitive based on your rating, so there’s no reason why on our next trip in our future trips in the United States, and outside of the country will continue to use your service. As a frequent traveler, we feel at our age it’s most important to have insurance coverage, we don’t travel any place that’s doesn’t have decent medical insurance. If there’s a particular insurance coverage, we should need when we’re traveling to the channel Eilan, such as Sark and Guernsey in this coverage is not adequate then I would like to know if there’s additional insurance which we should take out.

I discovered Faye last year and my experience with them so far is very positive. I use their services 2 times, and I’m impressed from how fast they respond, and how much they care if you truly need assistance. I’ll keep using them definitely in the future. It was very difficult to find the way to give them this review, nowhere seems option but I’m happy I can say to them: Thank you Faye, hope more people find out about you asap. You gain my trust and I’m sorry I had to make a claim but you know accidents happen sometimes. Wish you less stress, less claims and lots of positive customers.

We chose Faye after a lot of research for a trip in Oct 2023. Never dreaming we’d ever need to file a claim, wouldn’t you know we had problems getting home at the end of our trip? Our flight was late, the Heathrow shuttles were late and more, so we were denied access to our connecting flight home. This is when we were so glad we had Faye’s Delay of Trip insurance! After finally getting settled back home, I got in touch with Faye through their app. No matter who is on the other end, they are always ready to help and gave me all the information to start the claim process. (If anyone out there finds themselves in this situation, be aware that usually regular snapshots of your paperwork create files too big to successfully email. Instead get familiar with how to convert your photos into PDF files or use a scanner app on your device that will photograph your images and send them off with no problem. And just to be safe, you might want to mail (yes, regular mail) copies of everything to the home office as well.)

My son and I traveled to Europe back in September of 2023. A few weeks into our trip, he came down with a nasty germ. We called Faye, and they immediately told us that we could have him seen online or we could go to whichever medical facility we chose. We ended up going to a nearby facility. He was put on several medications to battle his illness and after a week or so he finally recovered. Faye was there for us every step of the way. They even texted to ask how he was doing. They helped me to understand what documents were needed to process the claims. They worked with the hospital as well .

In September, my son and I flew to England to hike the Coast to Coast Trail, a 192 mile trek over an 18 day period. Pretty much all things that could go wrong did. Although our flight from Denver was cancelled, we made it to England half a day late. Our luggage never arrived. No gear, no clothes. We resupplied bare necessities in Manchester and set out on our adventure. On the fifth or sixth hiking day I took a nasty tumble resulting in five ribs broken in several places. A helicopter rescue was followed by six days in a British hospital.

Kelly was the most communicative, easy to get in touch with agent I have ever worked with. All her suggestions worked out perfect. My trip was seamless. Could not have been better. Everyone you hired was so professional. The driver, the hotel, the food, the excursions, perfectly mapped out. Best trip of my life. Kelly and I are already talking about my next trip. Thank you very much.

Fortunately we did not have to use our travel insurance! This was a "bucket list" trip for us and was active with zodiac landings, hikes etc. On the first day of the cruise someone was injured and the peace of mind from being well insured was certainly worth the insurance cost.

We had to find a alternative flight out of Japan on August 15th, all flights were canceled out of Tokyo due to a hurricane. The only alternative offered a later flight beyond the 19th, and I had to be at work on the 19th which is a Monday. We managed to fly out on the 16th with an alternative airline at a higher expense. We are yet to have the claim finalized as the adjuster is hung up on refund credit for the return. The ticket clearly states it's not refundable or cancellable.

Hello - our trip was wonderful and very well planned out; however, I would say it would have been advantageous to reduce the number of tours for such a short time. It’s totally our fault for not knowing better, but we found everything was very crammed in. Our hotel in Porto was nice; however, the restaurant on site left us a very bad taste. It took 1/2 hr to get drinks; 2 hrs to get dinner and I had to ask 3 times for bread. We made our complaint and the hotel only apologized. I work for hospitality, and this was no way to treat your guest. The hotel should’ve compensated the drinks or dinner, but they did nothing. I will never return to that hotel nor will I ever recommend that hotel. Thank you. Julia

It has now been over 5 weeks since I filed a claim with Faye for CFAR reimbursement. I have emailed to find out the status of my claim with no response. I called and they told me I could not speak to the claims specialist, and they had no information on the status of my claim. They promise to process claims in 10-12 business days. Obviously this has not happened. I can only conclude that they don't want to pay my claim. I will not do business with them again.