Faye Travel Insurance Reviews

I truly appreciate how helpful everyone was at Faye that was involved with my case!! This was an easy process letting Faye know what was going on with my missed flight connection and looking into what is covered for me. I have used Faye in the past for my trips and luckily never had to “use” them, just had it in case. And this time I did have to use their services and they made it so easy for me. I will definitely recommend Faye services in the future and will use them again. I appreciate how easy it is to use and everyone I spoke with has been wonderful! Five stars!

A Rollercoaster Experience with Faye Insurance – From 1 Star to 5 Stars! I’ll be honest—at first, I was beyond frustrated with my experience with Faye Insurance. The claims process felt overwhelming, requiring copious amounts of paperwork, receipts, and, at times, detailed narratives explaining my expenses. In the midst of an already stressful situation, it felt like an additional burden, and I was convinced this was going to be another one of those insurance companies that finds every loophole possible to deny a claim.

Hello - our trip was wonderful and very well planned out; however, I would say it would have been advantageous to reduce the number of tours for such a short time. It’s totally our fault for not knowing better, but we found everything was very crammed in. Our hotel in Porto was nice; however, the restaurant on site left us a very bad taste. It took 1/2 hr to get drinks; 2 hrs to get dinner and I had to ask 3 times for bread. We made our complaint and the hotel only apologized. I work for hospitality, and this was no way to treat your guest. The hotel should’ve compensated the drinks or dinner, but they did nothing. I will never return to that hotel nor will I ever recommend that hotel. Thank you. Julia

Nobody wants to imagine something going wrong once in a lifetime trip to Machu Picchu. But here you are with salmonella and severe dehydration stuck in a hospital on an IV when you should be out with your daughter hiking through the jungle. Now you are terrified about how you will pay for the hospital bill! Imagine your surprise when you go to check out and find the bill already paid - by Faye!!! Isn’t that all you need to know?

Never had to use it but people who have liked it very much. Based on those reviews would use the coverage again. The paperwork and policy is very straightforward so it’s easy to read. The price is very competitive based on your rating, so there’s no reason why on our next trip in our future trips in the United States, and outside of the country will continue to use your service. As a frequent traveler, we feel at our age it’s most important to have insurance coverage, we don’t travel any place that’s doesn’t have decent medical insurance. If there’s a particular insurance coverage, we should need when we’re traveling to the channel Eilan, such as Sark and Guernsey in this coverage is not adequate then I would like to know if there’s additional insurance which we should take out.

Faye got back to me today 4/14/2025, they approved all the claims and pay out extra for the trouble. I apologise for the previous reviews, looks like they take 10-12 days to process reviews. Thank you!!

We just returned home after 2 weeks in Portugal and 2 weeks in Morocco. Faye is an honest and trustworthy company. It gives peace of mind while traveling. We know because I fell ill with Covid 2 years ago when we spent 2 months in Portugal. Faye was superb. ALL questions were answered and the customer, follow up and concern was extraordinary.

One day before traveling to Europe my travel insurance company I have used for many years told me I now am too old for their coverage. I needed a new plan and came across Faye. Simple, easy sign up and I was covered. They kept in touch via the app and text and that was nice. I will do that again and see what happens when I really need them. Like they say “the proof is in the pudding”.

Pretty Awful experience. Spent almost $400 on 6 day trip policy. April 2 our flight was canceled rebooking was not possible. 5 hotels charges, rent car, entrance fees etc NOTHING WAS COVERED BY FAYE! Claim was declined. This was our first time buying this trip insurance. How would you feel not being able to go on trip with zero fault of ours and didn’t get support or coverage by travel insurance. Frustrating? To say the least, they just decline our coverage Friday evening making sure their claim department is closed for weekend. I just want the rest of you to know this company is NOT standing behind traveler. They just brush you off when you need them.

We thoroughly enjoyed the experience. Beautiful boat and most friendly crew. Good attention to safety on the boat. On-board meal was quite good, and the wine flowed. Something of great value on a boat of that size with many people aboard was the availability of four restrooms, which were quite roomy enough to avoid difficulties.