Cigna Health Insurance Reviews

FSA account suspended due to dental bill. I attempted to use website to reconcile with no luck so I sent in a small $54 check to get my account reopened. They cashed my check on 3/25/25 and I was told it would take about 5-10 business days. After 11 days, I contacted Cigna and was just given the run around. No one could tell me why they cashed my check but had not reconciled by the max 10 days per their policy. I am now on another 72 business hour waiting period with very little confidence anything will happen. Even though I know my dental procedure was covered, I sent in the check just so I could have access to my funds. This type of customer service is unacceptable and unethical. To be fair, Cigna has been a great insurance provider thus far but actions to rectify one small claim is so petty and ridiculous I am questioning what kind of company they really are. Consumer beware when dealing with this company.

Seriously Cigna??!! Deny Deny Deny…. Is that all your AI System is programmed to spit out?? I have several serious health issues and a family history of death due to aneurysm but Cigna keeps denying my doctor's request for MRI & CT scans! I thought your focus was preventative care…. Does that mean you’re hoping we die so you won’t have to pay claims?? This is absolutely CRIMINAL!!!

This insurance company is part of the entire problem in our country. This company forces you to pick between getting dental, medical or eye care. I cannot afford to get it all done. This company controls conversations I have with my doctor by charging me more money. This company's CEO pockets millions while those of us that fund them can't afford proper medical care. My fiance is an Iraq Airforce Veteran & racked up thousands in medical bills through this scam insurance company.

I made my first pharmacy claim today (Medicare Part D) and was shocked and dismayed to find that they did not cover two very mainstream respiratory drugs that were never an issue with my prior carrier. Further, it turned out they dropped CVS as a preferred at some point, leading me not only to not have those drugs covered, but to pay twice what I had to for the third prescription that, saints be praised, they DID cover. So I got hit both ways with a very expensive tab, and found myself wondering why I have the plan if that’s going to be the vibe.

This insurance is basically a scam. They don't cover anything. I needed to see a cardiologist. I called in advance to see if they would cover it. They told me I would have to provide all the billing codes for what the cardiologist was going to do (how the heck am I supposed to know that?!). 6 months later and I get a $2,000 bill because apparently Cigna would rather their customers just die instead of getting the care they need. Nice.

Make sure you document and record all calls and communication when dealing with Cigna. They will use every tactic including lying to delay and or to deny your claim. Cigna has a practice of acting in bad faith.

My son is diabetic, had blue cross and new job brought me to Cigna... They won't cover ** so they changed it. Since then 911 has been called several times. It's been 2 years and numbers are still not right, when they was perfect with **. I pay a lot for insurance, but now I get little sleep making sure my child don't die. This makes no sense other than money going into certain pockets. I hope Trump fixes this too, I don't wanna bury my child over insurance not covering what works.... No care with this, all about money, no care.

Absolutely the worse insurance, My doctor recommended a MRI and my right shoulder as therapy has not helped, some days I can barely lift my hand. Can't even sleep on that side and is in pain everyday all day. Cigna denied my MRI stating it wasn't necessary. I am righthanded. They seen where I was in therapy.

I checked prices for ** 0.05% Eye Drop 5ml at Cigna Healthcare. How can it be that ** 0.05% Eye Drop 5ml costs at Rite Aids (PREFERRED!!!) $175.18, at Walgreens (PREFERRED!!!) $140.77, at ABC Drugs $95, at Borbas Pharmacy $48, at Express Script Home Delivery Pharmacy $23.92?! What is Cigna’s meaning of the word “PREFERRED” regarding those prices?

Illegal activity is rampant here! They deny coverage they already approved months after the visit and for a general wellness check visit which per my policy is 100% covered! They then try to lie their way through it by saying it’s due to coordinating of benefits because my child has Medicaid prior! She’d been off Medicaid 5 months prior to the visit they rejected coverage for so that’s completely false & even when on Medicaid they’re still supposed to cover what Medicaid doesn’t because she’s a child with disabilities which means they can’t deny coverage for her under the American disabilities act for children