Allstate Homeowners Insurance Reviews

I regret ever getting my home insured by Allstate. You begin to negatively suspect their reliability and trustworthiness when they arbitrarily increase your premium and deductibles, and you try to communicate with them but they nonchalantly ignore your messages. At the end when they manage to send a "curt" message to you, it will only be to threaten you that no charge is changing but will rather increase further!

All-State home insurance is a waste of time and high cost. A storm tore off some of our roof. They want to "patch" it with non matching shingles. We even have a hole in our roof from a tree branch from the storm. Take your money elsewhere. Country Companies is trustworthy. My mom has them and same storm damaged her roof and home. She already received the payout and work is completed. Even the roofing contractors say All-State is difficult to work with on claims. AVOID ALLSTATE INSURANCE.

My claims person doesn't care that I'm a policy holder. She said that I should do more claims. I said I didn't think it was that serious. I couldn't even get anyone to come do the cleanup. She said I need to do it myself. Allstate needs to get better help. I thought I had the best insurance company in the world until I needed them. Know they said they will come when they get time.... Claim was sept 1st. They said they can't come until sept 19th to clean up or even dry the water leak. I will be looking for new service.

Allstate sucks. I had Allstate home owners insurance. I bought a policy but nobody told me it wasn't enough to rebuild my house. 114,000. That's not enough to rebuild a 3 bed 1 bath house. I bought a 2 bed trailer. Thanks for nothing Allstate.

About 8 or 9 months ago, my property got damaged by hailstorm along with everyone else's property in my subdivision in Richmond, kentucky. It affected everyone's roofs, siding, gutters and other personal items on some property's as well. Unfortunately Allstate insurance company claims adjuster Troy ** does not want to cover my siding and gutters. He wants us to fill out a new claim, so that we have to pay an additional $2,500 deductible. On top of the one I have to pay to have the roof redone. He also shorted us on the roof amount by only giving us $9,000 towards getting our roof redone. Unfortunately that is not even enough to cover what the roofing company's prices are to fix it. Every roofing company I talked to wants at least $15,000 and there is some other outside damage as well that may not get replaced.

Chose due to reduce rates home & vehicles, first claim water back up. Still waiting for payment. Last msg June 17th. Said should be approved that week 4 was later nothing! My agent finally stepped in last Thurs in attempt to settle claim. I will cancel policy afterward. Never had such problems before.

Worst insurance ever. It’s been almost 4 months since our neighbor's tree fell on my house. Originally we tried to use a contractor from their preferred network but he ghosted us. After not returning a phone call for a month he finally reached out after we told our adjustor that we want to go with someone else whom is also on their preferred list. 65% of my roof is destroyed but they aren’t going to replace the whole thing. So now I have to not only pay my deductible up front but if I want my shingles to match I have to pay for it.

Have a water seepage problem coming from beneath clothes closet wall. Water Restoration sent two technicians to take photos, do some handheld device tests & that was it. Shortly thereafter, my claim was denied. Did not even have the normal benefit of an actual insurance adjuster come & look themselves. Just automatically denied without further research. I am very unhappy with this. Form your own opinion, but I feel that we were slighted concerning this. More concern/care could have been shown, as we are long term policy holders.

We had a sewer backup. They redefined it as a water backup, so they could change the deductible from $500 to $2000.00 Then they proceeded to tell me the cost was on me, as it fell under the $2000.00 deductible. They closed the claim. I sent them the receipts and the company that cleaned our system from outside our house separate from their people and it was defined a sewer backup! The project cost me over $3,000.00 to get it all fixed with their refusal to pay. Then they came back and said "We didn't say we would not pay" but I never received a dime. There was protestations and posturing on their part, but no intentions of honoring their contracts. I received no money.

They are okay. They may file most claims but they are worst to file a claim. If it is storm related and even if tree is basically lean so close house not covered. Even though wind cause it said wear and tear and maintenance. I will never recommend my worst enemy to this company. You have to do your own pictures and no one looks at it. Do yourself a favor. Go to a different company. They are good in some but ever since app you have take pictures yourself cause Covid even though Covid is gone.