Aetna Health Insurance Reviews

I always have a great experience with Aetna’s customer service. I had many questions today and spoke with Aja/Asia, the customer service rep, and she was so helpful. The survey at the end of the call was disconnected so I have been searching for a way to give her a shout out. She answered questions about claims, DME providers in network who have compression garments (she gave me four options and provided phone numbers for all), benefits for a potential future surgery I may need, questions about gym membership coverage, a medication option (gave me phone number for Caremark), gave me info about my first FSA account. She was so patient and empathetic. I truly appreciate her kindness and I know she was happy to help resolve my questions.

I was covered by AetnaCVS Health insurance for 2025 calendar year and never once had to fight for payment of my hospital visits, chemo, MRIs, etc. I have substantial constant use of my health insurance with very expensive but necessary treatments, and Aetna came through. They never caused me any hassles or anxiety. Unfortunately, they are not offering a plan in 2026 because it’s financially prohibitive.

My dad had a great experience with Aetna through his heart surgery. Everything together probably cost over a million dollars and we got approval after approval until being discharged from rehab. Customer service was helpful and responsive and claims process was seamless. He had myocarditis and required heart surgery.

I spoke to Rogenick, an Aetna Customer Service representative, and presented a problem I had been trying to resolve concerning insurance company procedures. He was able to get multiple people on a conference call to resolve the issue in one phone call. He was a godsend! I am very grateful. J **

Very happy with Aetna until 2025. They cut our benefits raised co-pays. I can live with that. Until today I received a FedEx package with a cup blanket crossword puzzle lotion and slippers!!!! Really? How much did that cost? Save it and give better benefits!!! Nothing is free!

We changed from Aetna to Humana. All of our Doctors were not in -network. So we changed the Humana. I got a several letters today from Aetna saying our providers are going to be in their network. They had the gall to ask us to change back!! Uh Nooooo! I do not like people playing Russian roulette with my healthcare. We are staying with Humana HMO. It cost less on the co pays and we get $30 each a month in A spending card.

Aetna told me three times on the phone they paid the claim for the procedure to doctor! Due to this I had to pay $2500 dollars. Doctor says they did not! I then asked Aetna for the paper that shows they paid. They put me on hold for 5 min. Came back and said they did not pay due to it is a experimental procedure. I told my Medicare pays it, They advised me they did not. I then gave them the order number for Medicare #**. They then said I would have to fill out a form they would send in mail. One week later no form. Called back. Told it take 14 days to get the form. After I fill it out 60 days they will need to look at it.

Aetna is the worst insurance that I ever have, I have a cervical problem, and I need a surgery asap, and this insurance denied twice already. They do not care about the patients; they care about the money!!!! It's so sad that in this dates, you have to go trough this problems with insurances, my question is, why do you have insurance??? Because when you need them, they are not there for the patient; we are just a number for them. I don't feel my left side, the pain is so strong and I have had two epidurals already, and nothing is working, I can't wait to change my insurance next year. Oh I almost forgot, they send me a letter recommending me an affordable surgical clinic, this is crazy.

The worst supplemental insurance on the planet. Was admitted in hospital for three consecutive days ... Was in semi private room and all discharge paperwork states inpatient stay.... Claim was denied due to being coded for observation. Hospital billing sent requested form as proof... Claim still denied. No supervisors are ever available. Very poor customer service.

STAY AWAY FROM THIS COMPANY. THE WORST INSURANCE PROVIDER I EVER HAD. I have been placed in the unfortunate circumstance of having Aetna as my employer provided insurance company. I had been diagnosed with Cervical myelopathy with radiculopathy. My first surgery required 2 rods and 8 screws into my cervical vertebrae. I needed to have a second surgery to fix my the continued spinal cord compression from c5-C7with myelopathy.