Aetna Health Insurance Reviews

Very happy with Aetna until 2025. They cut our benefits raised co-pays. I can live with that. Until today I received a FedEx package with a cup blanket crossword puzzle lotion and slippers!!!! Really? How much did that cost? Save it and give better benefits!!! Nothing is free!

I was dealing with a severe septic wound, and Aetna truly had my back. I spent a month in the hospital, then rehab and the covered it all. I could not ask for a better insurer. I am also please with their over the counter services.

Miguel answered the line in a very short period of time. Knowing what you want to talk about will get you there quicker. Miguel was very knowledgeable, had my account on his screen and was giving me the info that Aetna needed to totally approve my surgery. MRI, lab work, PT access mentioned, etc. I told Miguel I was getting involved because physical therapy was not a subject I knew Aetna was looking for to finalize surgery. I still don't know if I'll be able to get my surgery but I can tell you Miguel did an excellent job of answering my questions and staying on point with me about what I did not understand! Thank you Miguel!

I know most people only leave reviews when displeased, but I wanted to give thanks and praise for my experience. I have gone through 16 months of medical craziness. Not one specialist visit or prescription has been an issue or denied. I was just prescribed ** by my dermatologist, and Aetna approved me in less than a week, with zero cost to me (approx 21k a shot every 3 months). I start my first injections tomorrow, but I wanted to cry when the injections were approved, no fuss. For the first time, in what feels like forever, I have hope. The VA was horrible to me for years, but Aetna has changed my opinion about Healthcare and insurance. Semper Fi

I had a hard time understanding my benefits. I spoke with Camry a representative as she was very patient and took out the time to explain everything to me in a way I could understand. This helped me make decisions that saved me a lot of money. Thanks, Camry!

Worse insurance in the world OTC only buy thing in CVS or on a catalogs. Eyesglass don't cover only 35% meaning for the eye exam for a simple plastic bifocal wasn't covered, had to pay $249. Why the hell you need this insurance for. I wouldn't suggest this insurance even to my worse enemy. Very, very poor disgraceful insurance.

Updated on 03/19/2025: Update, called back and asked for a Supervisor or Manager, this is an 84 year old woman who thinks the provider will stop seeing her because Aetna is not paying her claims. The provider has a heart and conscious, unlike Aetna. I asked the CS Rep to connect me with a Supervisor, I had to give all the information AGAIN, this is my 4th call today. She told me there is protocol and she would send al the information to the Supervisor (I believe she said) queue and if they accepted the information they would talk to me. REALLY?!?!?! I sat on hold, tried to get the rep back on the line, after 19 minutes I hung up. I filed a formal complaint with CMS

The worst insurance ever. I didn't get the hidden health screening at work because I wasn't scheduled for work that day. I'm not driving 30. minutes on my off day to get blood take when I have had to hospital visits with blood work drawn twice and way more than they do at screenings for work, that goes straight to insurance in January two visits they could've accepted that as my hidden health screening. I'm surprised there aren't more lawsuits with this company. They are stealing money from our paychecks over bull crap. I will never ever ever use this insurance again. This company is like the mob and fraudulent.

A few weeks ago, I injured my back while exercising. The doctor (orthopedist) decided to do x-rays, prescribed several anti-inflammatory medications, and gave me two cortisone injections. When he saw that I wasn't getting better, he ordered an MRI. AETNA insurance didn't approve it because their policy requires me to do several weeks of physical therapy first. The doctor, using common sense, didn't want to start therapy without knowing what I had. The doctor even had a video conference to convince them, but he couldn't get it. I think it's pretty cruel on the insurance company's part. I even called asking for help with the MRI, but I couldn't get it either.

If I could give it less than one, Aetna CVS is the absolute worst insurer ever. How do you put people on medication’s for years and then try to hike the prices up thousand percent on a monthly basis or take them away from a person. Shame on you, Aetna CVS. You’re a horrible, horrible company and I will tell anybody I speak to. That’s how I feel shame.