AAA Auto Insurance Reviews

Terrible customer service and it seems to be widespread with the incoming call representatives. Upon bringing up my experience with management the response was very unfriendly, they don’t care and even encourage the employees to be combative with the paying policy holders. This is very wrong and troubling, and is the opposite of what you will need in times of insurance needs with a claim.

We experienced horrible customer service and a disappointing lack of integrity with AAA. Our daughter lives out of state so we requested to remove her from our insurance. My husband made sure to confirm she would be covered while driving our cars during visits home and they assured us she would. Unfortunately she had an accident while here and after numerous call attempts to AAA with no answer, then dropped calls without calling us back, we finally spoke with someone who told us our daughter actually had NO coverage because she was not removed but EXCLUDED from our policy. Lucky for AAA the initial conversation to remove her was not recorded so it’s their word against ours.

Horrible!! Hope and pray you never get in an auto accident with someone else that is at fault that has AAA. You will get the run around and they won't pay for everything and it will inconvenience you for a long time. It's beyond frustrating. Even when they admit fault, they still don't care if you have to walk around for 2 months without transportation. And will low-ball you on your vehicle if deemed total loss.

I had a policy that was supposed to renew 5/23/25. No claims, no accidents, no violations. Drive less than 6k miles a year. Premium doubled. Called and ask about it. Sorry that's the price. Called around. Got better coverage from Erie Insurance for 50% less that my original policy. BUT, I needed insurance coverage for ONE day. I was told that I needed to make a payment, but that they would refund the majority of the payment if I cancelled in a few days. Nope. They are keeping 61% of my payment. I paid 391 and they said all they are refunding in $151.00 and that will take ten days to credit to my credit card. I told them this isn't what I was told and they just said "I have no control over what's refunded". Stay away from this dishonest company ripping seniors off.

I have AAA auto insurance all my driving life almost 50 years up until this incident. My daughter Rachel was added onto my policy when she started driving 20+ years ago, every single year. Last summer, her car had to be serviced and AAA dispatched a flatbed tow truck to her house in Garland, Texas. Her husband and father were present, I was not. The driver DIDN'T secure her Honda Element while on the flatbed and it resulted in $2K+ damages! The driver took pictures and verbally assured all 3 present that it was HIS FAULT and would be fixed. They did not take a video or pictures, BIG MISTAKE! The driver lied to AAA and said the damage was already there. My daughter and her father filed a complaint (Dallas). Bottom line, no video, no proof. These are 3 honest people and the tow truck driver wasn't. Every time I see a commercial about how AAA cares, I want to scream! IT IS JUST WRONG! Of course, I canceled.

I'm not sure how they stay in Business. I keep getting hung up on. I called and called. Nobody answers. Then I'm harassed about signing up for a company that doesn't have a working phone number. I will take my chances elsewhere.

I was in a minor fender bender. The other party was driving someone else’s car. AAA paid out anyway on his personal vehicle and not the one I hit. Other driver had preexisting medical conditions, no injuries from this, yet they paid out on medical too. An adjuster thought he was smart enough to deal with other guys Lawyer. I’m a nurse. AAA paid out without due process to me, the policy holder. My claim is still open since 12/23 even though all monies were paid out.

I have Farmers. I was involved in a minor accident with a person insured by AAA. I gave them all of my insurance information. They were unable to figure how to see my insurance. They sent me to subrogation. I opened a claim with my insurance. I am still receiving calls from their subrogation department. The woman is extremely rude. I called Reginald ** to request assistance in this matter. He was very rude and unhelpful as well. Every person I have encountered with this insurance is rude and unprofessional. I would not recommend it to anyone!

This company is full of games. You go online and get a quote. You called the number with your quote number. An agent comes on and lies like he's not seeing the Quote number just to up charged your insurance rate. PLEASE STOP THE GAMES! And you wonder why so many businesses is going under. Whatever happened to great customer service?

I’m very disappointed w/ AAA. THEY CHARGING me 105 for one day of insurance when the insurance was going to be active 15 days after the down payment, that was the reason I cancel, so another words I wasn’t even cover so I won’t ever get insurance w/ them and hope you don’t get it. Also they damage my credit for 105 dls.