AAA Auto Insurance Reviews

I'm very disappointed with AAA Insurance. I currently have both auto and home insurance in Texas, but when I tried to get a home insurance policy in a different state, they refused to provide it unless I also took an auto policy with them. After moving to the new state, I got both auto and home insurance with AAA and canceled my Texas auto policy. As a result, AAA drastically increased my home insurance rates in Texas simply because I no longer have an auto policy there. To make matters worse, their customer service has been terrible throughout this entire process. I feel punished for simply moving states and expected much better service from a company like AAA.

DO NOT EVER GET AAA HOME OR AUTO INSURANCE, my husband switched insurance companies but we realized that our old one was a better financial fit for our current situation. We were with AAA Home and Auto only for 4 days, now they want to charge us 139 dollars for "4 days of coverage and cancellation fees" and we had paid 284 dollars to start auto policy, we are only getting 68 dollars back from that for the same reasons. If that isn't plain theft in broad light I don't know what is!! Please, please don't make an easy victim of yourself and NEVER EVER try to get with this company.

Wow!! I have always liked AAA for their customer service and the great coverage. But today they took it even further. I had lost my wallet two days ago and had gone through the process of replacing cards and ID. I got a call this morning from AAA telling me that my wallet had been turned it to the store I had been at when I lost it (Stater Bros.). They had checked my wallet for ID and found my AAA card. Staters called them so I could be notified. AAA did indeed call me. Thank you AAA and Stater Brothers.

I started a policy with AAA. Agreed to a premium of 593$. I paid my payment for 2 months. I received a letter in the mail 2 months later that said they now wanted 1100$ double what I agreed to for the premium. I said, "No way. I do not agree to this. Cancel my policy immediately." I just paid for the month and it was still the beginning of the month. I called GEICO immediately and got insurance with them. I figured I would get a refund from AAA because I just paid for the month and canceled a week later when I found out they wanted double for the policy. I was current on my payment. I never signed anything or agreed to the new premium. I received a bill in the mail saying I owed from the previous 2 months on a premium I never agreed to and never would have done business with them at that price. As soon as they sent me the letter I cancelled the insurance.

I was involved in an accident that wasn’t my fault, and the person who hit me has AAA insurance. AAA didn’t reach out to me for over a week, and I had to call them myself—while on vacation—to even start the process. Initially, they told me I couldn’t keep my car at my preferred shop, but once I pushed back, they suddenly changed their stance and allowed it. This deceptive tactic was frustrating. To make matters worse, they lowballed me on the value of my totaled car, despite the fact that I have receipts for every bolt and all the maintenance done. They were unprofessional in response to my fair valuation. Then they yanked my rental car, leaving me without transportation to work.

I have been a member for 20 years. Well I guess they don’t care if you are stuck out in the country and need a tow. Yesterday I spent more than 12 hrs trying to get a tow for my car to go from my house to a business in Gainesville Florida. After 7 calls I still was lied to about the tow has been dispatched. Nobody cared! Finally I called a company in Chiefland who could have towed me last night but they did not affiliate themselves with AAA because of the poor service people have been given on weekends of nights. I called them and they came to my house within an hour and took my car to get repaired in Gainesville. Great customer service and trusting.

This company has an auto pay that will continue no matter what. If you cancel your insurance they will continue to charge you until you go in to the branch to prove you have insurance. When my kids got their own AAA policy, the company kept double charging me. I had to spend getting the money back. This company is out of control!!!!

I work for lienholder services and spoke with agent Ashley at (888) 883-8611 about a MI policy. Ashely is probably one of the rudest and unknowledgeable agent I have ever spoken with. She constantly provided inaccurate information seeming to give little care about the business to business call. On top of this all Agent Ashley took a personal call in the middle of our conversation and made me wait 4-5 on hold while she took this call. Probably one of the worst Triple A experiences I have had yet.

What happened to AAA... There has been a big change in service! You used to have a dedicated agent who took care of you. You felt special because you were in the club. Now you're just a number and you get whoever is answers the phone if you can get someone on the phone at all. Today I tried calling my local office and the number was disconnected. Took me some time to find the customer service 888 number then after dealing with the AI I finally got transferred. Waited 15 mins then when I finally got a hold of someone, the call was disconnected. They used to be the best value now they're as bad as a broker.

Buyer beware! AAA is not the same AAA of the 90s. They raised my rates over $2000 and then claimed it was due to natural increases in premiums just before renewal cycle. When I made a partial payment they accepted the payment, processed the money and even updated my account. Audaciously, they proceeded to send me a letter asking me for the rest of the money but the truth was they had already cancelled the policy and had planned to send my partial payment back to me; but not before they had collected the money and the earned interest of course.