For nearly one-hundred years, The Kirby Company has manufactured superior, American-made home cleaning systems. Kirby does not sell directly to the public but continues a long tradition of distributing its home cleaning systems through independent distributors, who are responsible for running their own businesses. Over the years, this distribution system has afforded thousands of men and women the opportunity to live the American dream of owning and operating their own businesses.
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I got a knock at the door about 7 pm, saying I could get a free carpet shampoo cleaning, the same garbage lie I see everyone else on here is getting, only to be tried and sold a Kirby. The guy who did the demo was very nice and the product looked great. Then the others came, supervisor and the bunch. They proceeded to be pushy and made me feel like I don't take care of my family's needs by cleaning with what I have. Once he got his pushy butt back out the door, the demo proceeded and was fine. Then the supervisor came back again and started saying, "Could we make a deal today?" Also, he just walked right up the stairs into one of my kids' rooms and wanted to clean their bed and pushing, "Look at these dust mites." Okay, I understand, it's a good vacuum but then he said, "Okay, you want your family to be clean and safe so, we can sell this for $2600." I said, "I don't have that kind of money to purchase right now."
My wife was trying to put the kids to sleep as it was 9 pm now and he continued to vacuum even though she said, "Wrap it up, it's getting late." He then proceeded more, "Okay, let's do payment options." Again, "It's a big purchase; I want to discuss with my wife." He had the nerve to say, "Well, get your wife now and let's make this deal." Again, I said, "She is putting the kids to sleep and we need to discuss this." He then proceeded to lower the down payment and said, "Can we make a deal?" I said, "Look. Again, I need to discuss this with my wife," and he said, "Well, then I'm out of here," told the demo guy pack up. I said, "Look, I hate pushy sales people and this is what you're doing. If I buy it today, tomorrow, next week, a sale is a sale." And he was loud as hell talking. "You just heard me; the kids are going to sleep. Back off!"
He left me his card with a smart remark, "Well, I don't normally give out my card, because I know you won't call me anyway." What a jerk. I waited for him to walk to the door and said to the demo guy that I would buy from him but no way in hell would I buy from a guy like that. Finally, they got out of my house at 10 pm! I looked up reviews and see everyone else complaining about the same thing.
Kirby, sell your damn product in the stores. No one wants to deal with this kind of sales gimmick and this makes your good product look terrible. By the way, I noticed how when they unpacked and repacked, you can tell they are selling the demos. It's illegal to tell me it's new, when it has probably been through a few cleanings. Go to eBay and find the vacuums for $300 to $500. Oh yeah, I got the bs about going to Hawaii also.
My boyfriend worked there for two weeks everyday from 8:30 until 10:00 at night. The day that he was supposed to get paid, only the managers did. They will hire people straight out of prison, smoke weed in the van they're driving. This job is a joke. I hope no one works here ever. It's ** fake!
A week or less ago, a middle-aged woman came to my home selling carpet cleaning. I told her I wasn't interested because I rent and I shampoo my own carpets. I did not see the van she drove to my home tonight and parked in my driveway with the Kirby name on the window. If I had, I probably would have realized she wasn't selling carpet shampooing. She told me the reason she wanted to do the free carpet cleaning is that she knew I would be pleased and would tell her boss. She wanted to put my name into a drawing for a free shampoo, so I said okay and gave her my contact information. A few days later, she contacted me and told me I won a free shampoo and asked when she could come to do the shampoo. She assured me there was no charge. She told me to vacuum my carpet 30 minutes before she arrived. She set up an appointment for 5 p.m. and came tonight. She ended up staying two hours!
First, she started vacuuming my carpet and I remarked, "I need a carpet like that" when she was gathering dirt on filters, one after another as she repeatedly stopped the vacuum and changed filters. She asked me to get some baking soda and vacuum it up after she worked it into the carpet while she counted to 100 as I vacuumed. Then she used the Kirby to vacuum the remainder. She asked me to vacuum a while as she prepared the shampooer in my kitchen. I was beginning to understand that this visit was to sell me a vacuum cleaner. She showed me each of the attachments and demonstrated each one. She had me try the vacuum on the kitchen floor. When she was finally done, she cleaned the parts in my kitchen sink, even though I asked her to do it in the bathroom. She kept assuring me that the solution was not toxic. She did empty a bit of the collected debris from the shampoo reservoir in the toilet, but returned to the kitchen sink to empty the container with the solution and clean the attachments.
I have dog and cat hair in my kitchen sink! This woman talked constantly, selling the entire time, spewing off facts about vacuum cleaners and the Kirby model. This woman started off friendly and personable but then took on more and more of a salesperson role, trying at first to persuade me to purchase a Kirby, and finally when that didn't work after multiple sales pitches bringing the price down and offering me special deals if I agreed not to tell her boss, to finally getting nasty, trying to make me feel guilty and ashamed. She complained that my carpet made her vacuum cleaner smell bad and that my dog got saliva on her glove when she tried to pull it off - my dog is a trained service dog. She complained about being out doing this demo in the evening.
This person said her name was Karen and she has been with Kirby since she was 18 years old. She told me she only needs 3 more sales to win an all expense paid trip to Tan Tara at Lake of the Ozarks but kept saying she didn't want me to buy a Kirby so she could take this trip - she made a point of saying her kids get to go too. She told me about her dog, a Belgian shepherd. She said she had no heat in her truck. I don't know why, but she repeated it several times. Even though I was impressed with what the Kirby vacuum cleaner did, I would not buy a Kirby now because of this woman and the false pretenses under which she gained access to my home and the attitude she took on when I told her I could not afford the vacuum cleaner. I was worried I was going to have to call the police to get her to leave, but she finally left.
In December, a Kirby salesperson arrived at my house and asked if I wanted to see their product demonstrated. Seeing as they are paid per presentation and feeling amiable, I let the salesperson in to conduct the demonstration, but I did not want to purchase the vacuum. Not two weeks later, another salesperson arrived asking the same thing - I turned him down. Again, today the same salesperson arrived asking to do another demonstration. I'm not sure if they don't have a large clientele base or they think by continuously asking the same people somebody will eventually cave in and buy a vacuum. Whatever the case, they are non-stop canvassing my neighborhood and have become extremely annoying. I'm in the military and my free time is valuable to me. I don't want a vacuum and I don't want to see them near my house again!
I was looking for a new job and found an ad saying they were hiring for several positions. Their website said they manufactured medical equipment. At the interview, I was told I would be handling customer service, making sure customers were happy with their product and I would be thought everything I needed to know. During the 3 days of unpaid training, I found the gentleman not only very unprofessional but he never offered any other position than sales. He read out loud to the team a text from another staff member letting him know he could not be in due to diarrhea and said, "Come on now. Just come in and do your job." I'm sorry, but what that says to me is he not only wants to put other staff at risk but potential customers as well. When he was asked what happened to a few people, he responded by saying, " Don't worry what happened to them. Just worry about you." He informed us we "sucked" on our first night. We also are pretty much told to do whatever it takes to get the sale. We have to continue to call him back and offer deals. Not a good company to work for if you have a conscience or a family. If you’re driven by money, go for it.
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I was cleaning the house the day before a birthday party and I got a knock on the door from a charismatic guy giving me a flyer, offering to foam clean one room of my house. Now I know it's a Kirby sales thing but looking at the flyer, it seemed like a promising way that I could get the family room clean for the party. I told him I wasn't in the market for buying a vacuum, "No problem!" he said. I asked him how long the presentation is? "It's as short as you want it to be!" All my other concerns were answered quickly and I thought it might be a good idea.
When the guy came back later with the Kirby salesman, I got a little nervous when I saw him unloading all his supplies. I thought I'm going to be here a while. Long story short, I sat through more than an hour and a half of "demonstration" and in the end, my husband was home from work, dinner was ready, the boys were going to be late for their cousin's birthday party and all the guy did was fill up a bunch of pads, showing me how much dirt was on my floor. His sales tactics didn't sway me and as it got later, they started to irritate me. I kept waiting for him to do the promised "cleaning". Meanwhile, I got no housecleaning done and still had a party to get ready for.After the sales pitch kept going on, we finally pushed him out. And for my "free cleaning"? Well, one couch pillow was vacuumed, one step on the stairs was vacuumed, part of my kitchen (because I got to try it out) was vacuumed and one strip in my family room. He never even vacuumed my whole family room, let alone shampooed it!
In fact, come to think of it, he didn't even have anything that looked like dry foam but I do remember him mentioning a couple of times, that it's not a good idea to shampoo the carpets with all the dirt in them and that I would have to vacuum with his Kirby vacuum for a couple of weeks to get all the dirt out (one of multiple bids to buy it). So, was that supposed to be his out for not cleaning my carpet? Anyway, all I can say is never again!
On Saturday, January 12, 2013, I received a knock on my door from a pleasant middle aged woman telling me that she was with Kirby, and that they want to do a free carpet cleaning of any room in the house. The only catch is that I will need to listen to the sales pitch, but I was under no obligation to buy it. She said that they get $50 just for doing the presentation and that is how they make their money. I agreed since I was in cleaning the house anyway. She said that she would be right back and left.
About an hour and a half went by before she returned. She was back with another young lady named Anna. They dropped off some large boxes and walked right in. Then the older lady left. It was me, my six-year-old, and Anna. Anna walked through the living room and headed to the hallway, and she started asking me about an oil painting I had in the hallway and was showing a lot of interest in it. I explained that it was my Goodwill find for $25, and then she started checking out all my walls in the main living area... a little strange.
Anna was very nice and personable. I had told her that I liked Kirby, but I was not in any financial position to buy one. She did her presentation with the white and black discs and left them all over the place. When I tried to pick one up off the floor so it wouldn't get kicked around, she said that she needed to leave them there and take pictures so that she could prove that she did the presentation. So I left them alone. She showed me how much money I would save over the next 20 years if I made the purchase with a Kirby; and that it would be about $13,500. Impressive but I’m still not going to buy one.
She offered me a Kirby for a low payment of about $99 a month for the next 36 months or so. She said that she would pay the first three months and defer the first payment for six months. I told her no. Then she went down to $79.98 a month. I thought about it and called my husband, but we decided since his current job wasn't offering a stable consistent income, we would skip it. She then went down to $70 a month stating that she would not be making any commission but she was doing it to win a trip to Cabo San Lucas and how she really wanted to win because her boyfriend already won a trip. I still said no.
After about 2 hours, she went ahead and continued her demonstration. But this time, she pulled up the bedding to show me the "mess" she was able to pull up on her vacuum. She continued with vacuuming the carpet and she showed me how bad it was making comments about how filthy everything was which made me feel terrible. Our high end carpet is about a year old. I have a six year old boy and cats, but I generally keep a tidy house so this made me feel less than adequate. She vacuumed the cat tree we had (her idea), but she tells me about an hour later she's allergic to cats... huh? She finally gets to shampooing the living room like she was originally supposed to do, but only she does about a 4x4 foot section. It was alright.
I got my son excited about the bubbles it made when she converted it to the shampooer. She also showed me that I can turn it into an air pump, like I want to spend $2,600 on a balloon pump. I still said no. She asked for some water or juice. Anna appeared very bummed and mopey. Then as she was getting ready to pack up, she instantly got excited and had to call her boss again (this makes about the fifth time) and was able to offer me a deal she had "forgotten" about - the New Year's Special of only $49 a month for a price of only $1,350 plus tax which she did not know for Idaho. I told her it was 6%, but she checked her phone and corrected me and said it was 7.9%. I'm pretty sure it's only 6%.
By the time she wrote it out, it all came out to be a whopping $2,390. I asked what happened to the $1,350, but she said that it was $1,450 with the tax and all the finances charges which she originally said would be a high 20%; but it was actually 25%. I told her that I couldn't do that. She finally gave up, or so I thought. Anna started crying and telling me that she was a single mom and that it was too tough for her to make ends meet and how she was so far behind on bills. I reminded her that she wasn't making a commission on this sale anyway, and that she should understand what I was up against because I was a single mom who had it difficult; and that I just didn't, couldn't spend the money on a vacuum when I had one that still worked, albeit not as good as her Kirby.
Then I reminded her that at least she as still getting $50 for doing the demo. That was when she looked at me like I was nuts and said that she wasn't getting paid for any of this. I told her what the first lady told me and she said that might have just been a tactic or was for a newbie, but she was on her way to being a distributor so she doesn't get $50. She then looked at her phone and got excited again saying that her boss just told her that I could have the vacuum for $1,100 plus $389 finance charges for a total of $1,489 over the course of 30 months. She started writing up another contract (like once she writes it out you might not be able to say no). I looked at the numbers and compared it to the last offer which was about $800 less, and then I compared it to the first offer of $2,900 (before finance charges) and just didn't understand.
So I told her that it was a great deal, but I didn't want to spend that much on something I can't feel good about. She insisted it was the best deal anyone could have and that I could not tell my neighbors because she just sold three of them to my neighbors for about $6,000 each after finance charges. Then it dawned on me, why was she so upset about not making any money if she just sold 3 of them for nearly full price? Anna tried to be sweet and smiling again and said that I would really be helping her out to go on that trip with her boyfriend, to make sure he behaves himself and keep the other girls away from him. So my buying a vacuum will keep her boyfriend faithful? I told her, “Thanks, but no thanks.” It had been over three hours at this point.
She got upset again and kept apologizing about how it was all her fault, but she is not trying to say it's my fault, but that demo is what she has to do to try to sell, and that she had spent so much time with me that she missed another appointment she had scheduled. And then she went on and on about how she just didn't do her job well enough otherwise I would have bought one. By this point I was not feeling bad for her. I thought her sales tactics were awful. Anna also told that she knew that I could make things work financially to afford one; she just knew I could. She told me that I would be getting a tax refund, and that maybe I needed to quit buying little trinkets from Goodwill.
One, she doesn't know what I will or will not get from taxes, and two, don't tell me what I should or should not buy; it's my money. Anyway, she finally packed up her boxes, left my old vacuum's cord all over the place, left white and black discs all over my house (she never did take those pictures for proof), and ended up leaving her glasses (which were not prescription) and a vacuum part. So apparently, I will have been the cause of her boyfriend possibly cheating, chosen to live in filth because my Dyson Animal is not good enough, caused her and her young son to continue to live in poverty because I did not buy from her, and I will somehow come into a ton of refund money from my taxes, and will have missed out on the deal of the century.
I wanted a Kirby before and was waiting for an opportunity when I am financially more secure. But after yesterday's demo and sales pitch, I might just stick with my Dyson and possibly upgrade to a better one when this one gives out.
Yesterday, 11 Jan 2013, a salesman from Kirby office out of Fayetteville, NC office by the name of Patrick decides to show up with a lady and a younger man that, both in my opinion, just were his helpers. This unprofessional salesman didn't bother to ask my daughters for the homeowner or for an adult. (My daughters are 12 and 13.) He and his crew just pushed their way into our home and started to move items without asking. I was gone for all of 10 minutes to pick up a visiting relative.
When I returned, he was shoving paperwork in my hand about prices and trying to sell me a worthless vacuum cleaner I don't care for. My infant son was killed not even a year ago. I explained this and clearly was upset that he and his help moved my son's items in the living room and why in the world would he think it's okay to try to sell anything after 7:30 pm. Then his office is in a completely different county and city. He had no business in our brand new home development. How would you have felt if he did this to your family? All the while, my husband is deployed serving our country. This inconsiderate salesman needs to be fired immediately.
I received a call from Elite Systems of Gaylord Michigan informing me I was eligible for a free carpet shampoo in exchange for a Kirby demonstration. Even though I own a Generation 3 Kirby sold to last a lifetime, I agreed to watch the demo for the carpet shampoo. Two men arrived 40 minutes late with no explanation. The supervisor left after saying he would give our old machine a 5 pt. inspection. He took the cleaning head off and removed the carpet fibers wound around the roller (not sure where the 5 pts. came in!). The demonstrator went over every attachment that came with the vacuum, all identical to ours which we very seldom use! He did point out they were made out of a different material now. He must have used at least 100 discs and baking soda in his cleaning demo: floor, upholstery, pillows, walls, registers, moldings, and mattress. They were laying all over the house. This after 3 hours, and we started thinking he wasn't going to get to the carpet cleaning!
When we didn't say we wanted to purchase a new model, the demonstrator called the supervisor back who started lowering the price to get us to buy. It started out at $2,500 and he was down to $1,500 with our old vac in trade. We continually heard how the demonstrator was working on sales to travel to New Orleans for this wonderful trip! (We would like to take a trip too and aren't interested in paying for theirs!) The supervisor finally started with the shampoo demonstration (evidently, the demonstrator needed a refresher course) and then took off again, leaving the demonstrator to finish. Although it looks pretty good, if we hadn't moved most of the furniture out beforehand, I think he would have skirted around everything. Shampoo was flying on furniture and walls. He was filling the tank at the kitchen sink and dripping back to the cleaner.
By the time he finished, the poor guy was sweating a lot, using the cloth he brought to wipe the sweat as well as polish the machine and attachments. As he finished, the supervisor returned with more offers, down to $1,000. When we didn't take his offer, he asked how much we wanted to spend and I told him nothing. I didn't even use all the attachments that came with our machine (same ones the new ones had) and didn't feel like our machine was that much different than the new one. At that point, I had to leave and left my husband to get them out of the house. (That was the second time I had to leave the house while they were there and I didn't come back until after they were gone.) The two guys were nice enough and didn't get mean at all, but both were very persistent! The demonstrator asked for ice water. He was cleaning carpet in a suit! When he emptied the shampoo tray in the laundry tub, he didn't bother to clean out the tub.
During the demonstration, it was mentioned that you can send in your Kirby and get it reconditioned for free. But when we asked more questions, we got no answers. I think our 20-year-old Kirby is a good vacuum but not worth what they try to sell them for and they are very heavy! The only thing we've had replaced was the cord, although the handle no longer stands and one of the cord keepers broke off. It's not enough to warrant $1,000.
January 4, some guy came to our door talking about a free 150 sq. ft. carpet cleaning, so I accepted (never knew he was trying to sell me a Kirby until he had already unpacked the vacuum). After about an hour, I told him to leave and I couldn’t pay $2,700 (yes, that’s how much he tried to charge me). He would not leave; he kept calling his boss, trying to get the price lowered. He got me down to $1,400 and I still said no. He kept talking about trying to win a trip to Florida and how this is the greatest investment I could make (which is a load of crap). I finally got him out of the house after about 2 hours. These people don’t understand what the word "no" means. I’m glad I didn’t get suckered into this system. Everything I’ve read just talks about what horrible customer service this company has and the fact that these machines crap out so often. Don’t waste your money.
My 18-year old daughter returned last night at 11:30 pm from being out canvassing in the rain and freezing cold for Kirby. She was hired only for office work a week ago and was told she would not have to do door-to-door. The van driver did not stay with the three canvassers when they were dropped off in the dark, so my daughter was left with two men she barely knew. They were told to say they needed to use the bathroom to get in the door and that the only way they could go home was to do a demo or their boss wouldn't pick them up.
I knew I wanted a Kirby. After hearing and reading all the great reviews and seeing the demonstration, I was sold. I spent about $1,400 for the vacuum and the shampooer kit. I used the shampooer once, made my carpet smell like wet dog, and didn't take any spots up so that has sat in the box for three years. From the first month, I started having problems with my vacuum. A guy came out, replaced the bag, and said I was good to go. I dealt with the loss of suction. Even picking up a piece of dog hair (black lab) took me attaching the hose and literally picking up the single strand of hair to suck it out from my fingertips. Taking the front and the hose/attachments was a pain, but what can you do?
I had my Kirby three years now and it all of a sudden quit. The motor stopped. I believe the people who have had the amazing reviews didn't use their vacuum but maybe once every few weeks whereas I used it multiple times a day. My advice is don't waste your money on a Kirby. I called their company and they won't replace or come out to fix my vacuum. They told me to drive to the next county and they will tell me how much it would be to fix. How convenient and this is after spending over $1,400 for their super heavy junk of a vacuum.
On 11/09/12, K.O.B.C came door-to-door to my home, asking to demonstrate a Kirby vacuum cleaner. At this point they pretty much just pushed there into our home. They proceeded to start the demonstration, it went well until they asked to demonstrate the effectiveness of the vacuum on a pillow-top mattress. The guy had actually torn 2 holes in our mattress and only stopped once we saw what was happening and stopped him. We asked for his supervisor who came. He took pictures of the damage. I presented them with receipts of the cost of the mattress. At this point I had requested replacement. The owner was contacted by the supervisor and he stated that the mattress would be replaced.
I let 7 days pass, there was no response. We contacted the owner of K.O.B.C and he stated that he was working on the replacement with Schewel's Furniture. We contacted all the Schewels in this area and they had not spoken to anyone from his business. We waited another 7 days, there was no response from K.O.B.C since then. I contacted the Better Business Bureau and they have made 3 attempts to resolve this problem. At this point, they recommended that I contact you guys to see if you might be some additional support to resolve this matter.
On a Friday afternoon, we received a knock on the door. It happened to be two men offering a free carpet cleaning. When asked if we had to buy anything, the men replied no. So we decided that a 10-minute demonstration and free carpet cleaning would not be such a bad deal. Well, just like everyone else, we got the runaround sales pitches. We told the men repeatedly that we could not afford this machine and did not want this machine. After 6 hours, yes 6 hours of listening to them pitch this machine, it was evident that they were not going to leave until we agreed to purchase one. Unfortunately for us, we did not realize what lengths these people will do to sell a vacuum. We explained to them that we were unemployed and unable to afford the machine. They lied on our financing application, making up jobs and income that were not there. They eventually left and we were stuck with a Kirby vacuum.
The next day, we called to return the vacuum. We got no answer at any of the numbers, so we started calling 3 times a day until we got someone on the phone. They came and picked up the Kirby, but they did not have our trade-in vacuum any longer. We are now waiting for them to either find our vacuum or write a check. This outcome should be interesting. Please beware that these people will use any tactic to get you to buy an overpriced vacuum.
Last evening (12-27-12), a dark Tahoe showed up at our home. We were trying to fix a flat and it was freezing outside. I asked how long it would take and they said as long as I want it to be. I told her I needed to go to town to get tire fixed. She said they could come back in 15 -30 minutes. I said it will take me 30 minutes just to get to town! I told them to just come on in as I thought my nephew had sent them to my house because he had just bought one. I asked them if he had and they acted like they did not know him. The older lady left and the younger one stayed to do the demonstration. She did her job well, showing with hundreds of the white circled filters how well the vacuum worked. She asked for a drink of water, which I gave her a bottle.
She started out with a price of $3,197! I had to get my vacuum out and use it so she could show me how much dirt it leaves behind. She was going to shampoo a small area of carpet, so I said we can do this spot in the hallway because the dog had peed there and she was okay with that! I kept telling her I was not going to buy it because it's too expensive. Long story short, three hours later, she had come down to $1,000 (needed to sell to win trip to Florida). I kept saying no. By this time, my husband had come in and saw the 100 little white circles on the living room floor. She had called her boss several times during this period. Finally, her ride gets here and she says she has to show her the white circles so that she knows she did the demo. So she is going to take the vacuum out and they will both come back in.
I looked out and they had left leaving me with the 100 little circles to clean up and I had to re-vacuum the living room because after picking up the circles, there was dirt on my floors and my grandkids were coming over! When she stepped out, my husband and I talked and decided to buy the vacuum cleaner! I have called a number my nephew gave me several times last night and today with no answer, leaving my name and number for a call back! Needless to say, I have talked to no one! I'm not happy that I didn't make it to town and certainly not happy about the mess she left me to clean up, not even a "thank you for letting me into your home"!
First, a young high school-look girl knocked on my door stating she could clean my floor or carpet for college credit and even a tiny area by her self with her supervisor’s verification to qualify. So I agreed she could just clean my doorway (5x5 feet area). Then 10 min later, two guys showed up. I asked for the girl and was told she would come back later (really?) and they apparently wanted to demo their Kirby clean system. Then they started to ask what vacuum I was using, how long I had been living here, my profession, either simply chitchatting but rather asking personal questions. Of course they disclosed the cost of the system was $2995. I refused to answer their questions and asked them to leave. Thank God they left without an incidence. This is a total scam to use an innocent girl to get them into your room and sell some outrageously expensive vacuum you do not need. Their white van license plate: California ** (Findlay Auto Center).
I was visiting my daughter in Tucson, staying at another person's house, when Kirby salesman knocked on the door. I tell this after being told by my daughter, later. This is a gated community and probably has a "no soliciting" sign at the gate. At any rate, I apparently signed a contract for a $2,000 plus vacuum but have no memory of it. The next morning, I was admitted to St. Joseph's Hospital in Tucson with a stroke. Apparently, I was already having some mental effects although no one noticed anything amiss until the next morning. I woke up having a cardiac catheter in the hospital and ended up with heart surgery and a two-week hospitalization. I then returned to my home in California.
About a month later, I received a payment book in the mail. I called the company that sent the book and was told I had bought a Kirby vacuum. I didn't know what a Kirby vacuum was, and the device was in Tucson. I explained the circumstances to the person at what turned out to be a finance company. She promised to send a copy of the contract, but it never arrived. At the time, I was trying to recover from a stroke and heart attack, so I set the payment to auto payment on my account until I could clarify the matter. Months went by, and I was forced to move from my mountain home for health reasons back to sea level.
Finally, in September of 2012, I called the finance company again to see when the contract would be paid. I had never heard of a vacuum cleaner that cost more than $750. I was told that I still owed $2,000 since I had "missed" a payoff date that would have cancelled the interest. The second lady did send the contract, which I saw for the first time. I wrote to the company and to the dealer in Tucson but got no answer except that I had signed the contract. My inability to exercise the three-day return clause was ignored. I finally, for the first time, tried the vacuum on my carpet. It does a poor job of cleaning superficial debris. I guess I'll have to buy an Oreck and throw this away. I would never, ever buy anything from these people.
Same story, different unhappy person! Yesterday (Saturday), someone knocked on my door around 6PM. I was home alone with my children. My husband was at work, but getting off soon. I usually don't answer the door when I'm home alone or even when my husband is home if we aren't expecting company. However, I was expecting some packages from UPS so I assumed that's who was knocking and opened the door. A young lady began asking to do a vacuum demo and I immediately knew it was Kirby, and had zero interest (my ex-husband was suckered into working for Kirby for a few months; made no money and I know all about the vacuum's hefty price tag). I politely told the lady I wasn't interested and I thought that was the end of it. But my stupid neighbor's stupid dogs ran up on my porch and were trying to get in my house.
As I tried to prevent the dogs from entering, the lady and the man who had been standing off to the side took this opportunity to enter and before I could stop it, they had already began setting up. I told them I wasn't interested but she went on with her typical trying to win a vacation, need to do a demo to make money, etc. She told me it'd take 10 minutes, so I agreed to only 10 minutes. She said she was going to take the box outside, but disappeared down the street into a vehicle with several other people and left. I was immediately uncomfortable being left with a man alone with my little girls in the house. So uncomfortable that I texted my husband, warning him that I was going to call him just to keep him on the phone in the background so that he could hear what was going on just in case I needed him to call the police.
I told the guy my husband would be home very soon and this needed to be quick. Twenty five minutes later, he was still doing the demo so I again told him his time was almost up. Of course, I had to drag my old vacuum out. He made a mess and only cleaned a 4-square foot area. He tried to tell me to use the vacuum myself, but I refused and told him I never agreed to do any work. But my oldest daughter (age 10) quickly volunteered to use it. He handed it to her and she literally couldn't push it 2 inches. He tried to claim it was because it wasn't in gear. When he went to put it in gear, it still wouldn't work and he said, "What? Is this thing broken?!" My husband came home about 40 minutes into it. I told the man that I needed to cook my children dinner, but he didn't care and assured not too much longer and continued with his disc demo that was now practically covering my living room floor. I told him one more disc and he had to leave. He huffed and puffed, and started slinging stuff around in frustration.
As he was packing, he continued to sling the equipment around and mumbled, "This is **." He said that he had to make a phone call and stepped outside. I told my husband to go into the bedroom where we keep our firearms locked up just in case something went wrong, so he did. I tried to talk nicely to the guy and act like I may still be interested just to diffuse the situation, and it seemed to work because he quickly dropped his attitude. What really creeped me out was when he went to get my trash can. He looked like he was scoping out the place and while he was packing up, he asked me to get him something to drink. I got him some tap water, but never took my eyes off of him. He sucked it down like he hadn't drunk anything in days, so maybe I'm just paranoid. But it really felt like he was just trying to get me out of the room.
As he threw the discs into my trash can, his hand "accidentally" bumped the edge and it threw most of the stuff he had just vacuumed back on the floor. All he said was "Oops." It is now 4AM, just 9 hours after this took place and I'm too scared to go to sleep! I regret letting them get into the house (stupid dogs). I regret not telling them to leave once they got in. This world is a dangerous place these days and I should never have allowed strangers into my home. The girl seemed harmless, but then she took off and left me alone with a man, which I know is a tactic. Take the sweet, innocent looking female and get her to knock so everything seems trustworthy and legit. Then send in the man to close the deal. Well, I let my guard down and regret letting them get in. Now I will be paranoid that they are going to come back now that they've scoped out my house. If Kirby believes in their products, they should open a store and stop harassing people in their homes while they are trying to take care of their families!
About a month ago, I was at my house on a rainy day reading a book and waiting for my girlfriend to come home from work. A knock on the door and a few minutes later, a tall man with sleek, combed-back hair and a cheap suit gave me a flyer for a "free carpet cleaning special!" I thought "What the heck, I need my carpets cleaned" and let him in. That was my mistake. In came a young woman who donned soggy, wet boots. I had not seen this woman before and was not aware that she was going to be the one to do the "free" carpet cleaning. She didn't bother to take her boots off, instead trampling all over my carpets and creating mud smears all over the ground. She lugged her big Kirby in, bumping my newly-painted walls and causing dents in the drywall.
She then used the Kirby vacuum to show me its "spraying" power - spraying cleaning materials all over my LCD TV and electronic piano. That TV is now ruined. The piano won't power on. This totaled at least $2,000 in damage. The havoc did not stop there, however. She proceeded to show me the Kirby's bed cleaning power by lugging the Kirby into my room. She accidentally kicked my cat in the face while bringing the machine to my bed. My cat ran away and hid under the bed for the rest of the presentation. She "cleaned" up my bed by leaving her dirty pads all over my newly-washed clothes. There were over 41 pads that she left throughout my room and never cleaned up. As she was leaving, she knocked over my recently-folded clothes that were on my chair and trampled on them. I had to throw away four $20 dress shirts because they had mud stains on them.
Soon after the room demo, the slick-haired man in the cheap suit entered my house and told me that my house was filthy and that I was a dirty person who deserves a Kirby. He told me that my vacuum was broken and that I needed to buy his vacuum. He showed this by grabbing my vacuum, lifting it up and banging it hard against my table causing it to break. He said that my vacuum was not durable like the Kirby's was and that now I needed a new vacuum. He quoted me $3,000 and told me that I would get a Hawaii contest discount of $400, bringing it to $2,600. Soon he changed his quote to $1,000. Funny price differential eh? I told him and the girl to get out of my house.
He became fed up with me and called me a cheap loser who took advantage of a free cleaning. He slammed the door on the way out, ruining my door lock (another $150 replacement). The lady then apologized for her boss's rude behavior and grabbed the rest of the Kirby parts to leave. She dripped the Kirby cleaning material all over my hardwood floor (near the exit of the house) and then left. She waited outside in my driveway for at least 30 minutes to get picked up in the van driven by the ** supervisor. All in all, I lost nearly $3,000 worth of damage to my property. It's a good thing that I don't believe in lawsuits (I think they cost taxpayers too much money) because I know I have a good claim!
A salesperson shows up to the house, and after hours of sale pitches, the gentleman that I am representative payee for buys a Kirby. When I asked him “What were you thinking?” he said, “I thought it would help you with the cleaning.” I told him, “Thank you, but I do not need a Kirby to do that.” What kills me about this is they sell a Kirby to a man that tells them that I am his payee (oh, that's fine), he tells them he cannot sign the checks (that's fine, sign her name it will be o.k.), and all this can do is get him in trouble, but that is fine because they sold a Kirby. And that is not right to take advantage of someone in his state of mind. All he wanted was to help, but all it did was get him in trouble. And to top it off, all this guy has for carpet is one room about 12x12. I really do not think he needs a $2,000 vacuum cleaner for that!
So we got on the phone to have them come get it. We did this for days and never did get to talk to anyone to come get it. And I did not know about sending in some form to have them come after it until after the 3 days (what company only gives 3 days to make your mind if you like it or not?) when he found the rest of the papers they had given him. The only time we heard from anyone is when they wanted their money. And like I said, I pay this person’s bills, and this is one bill I am not paying! If no one wanted to talk to us before, maybe now they will! All we wanted was for someone to come get the damn thing!
To warm your hearts, and maybe a fair warning - I'm hoping my story will make some of you who've been taken by these Kirby characters feel better, and help some of you deal with them or those like them in the future. My story starts off the same - free carpet cleaning ruse to get in, blah, blah, blah. Finally, I decided to buy it at 10:30 pm because it is a nice machine and I wanted to get them out of my house. The 6:00-6:30 time frame I'd allowed them didn't work out. I'd missed dinner and was drinking beer for sustenance. Foolish, I know. I was smart enough to put it on my credit card rather than use their financing, which ended up saving me, because when I woke up the next day and wondered what the hell I was thinking, no one was answering any of the phone numbers they'd left.
So I left messages and went down to the post office and sent the cancellation notice with a certified letter. MR enterprises or Low Key enterprises in Vacaville, they seemed to have multiple names. A few days later, someone called me back and just started back in on the sales pitch, basically ignoring that I was saying, "I can't afford it, take it back," sounded like that's just part of their sales technique. The guy I talked to said he'd call back, but never did. When someone did call, it was a lady with a Puerto Rico area code who understood I "had some questions about [their] return policy." “No, I want to return it.” But she gave me the same runaround sales pitch. I realized they had no intention of honoring their return policy. So I called the bank and said I wanted to dispute the charges. It took another month to hear anything, but they finished their investigation and found in my favor (I sent them a copy of the cert letter receipt and their return policy). The Kirby ** probably didn't even respond to them.
Well, after waiting another month for them to contact me and pick up their vacuum, I started searching the Internet to see if anyone else had dealt with this, and the stories on this site got me infuriated. Why can they get away with being so smarmy? I don't get it. I think it really is a nice vacuum, if overpriced. There's just no reason they have to use such scummy tactics to sell them. And then it hit me: doesn't it clearly state in the contract that they have 20 days to pick it up or it's mine? Yes it does. And I'm way past that by any measure. Fools.
Like so many others, I got the Kirby "treatment.” I had a couple of pet stains on my rug, and a "free shampoo" sounded too good to be true (it was). The canvasser couldn't find his phone number. So he had to call the central office to find his "boss," and it was a real mess. I was losing patience when they all showed up. To be honest, I'm a terrible housekeeper. But I had heard good things about Kirby vacuums years ago, and I wasn't thinking clearly when I bought the vacuum. I was probably in a hurry to get those guys out of the house on a Saturday night and didn't think too much about the price until I just googled "Kirby" to get some reviews of the product and came across the same thing at Amazon for a third of the cost. I still can't figure out why they marked it up 300% because if they'd quoted me $1,200, I'd probably have it now.
The demo guy was quite pleasant, though not always competent. But hey, it was a lot of machine, and I was very leery about anything that comes with an instructional DVD. So, I decided to cancel the transaction within three days and had no problems whatsoever. I faxed my signed copy of the cancellation to the "promotions" company on Wednesday and was contacted by an employee Friday. She said she'd come by Saturday at 9 a.m., which she did, with a refund check since mine had been cashed (promptly, as so many reviewers have said). She brought back my trade-in vacuums and took the Kirby stuff away, and I feel much better now.
To wind up, it turned out well for me because I cancelled quickly. I didn't use the Kirby, so I had no problems with it and am so pleased with the resolution. But I would like to thank the maintainers of this site for compiling so many complaints all with similar "themes" - free demo that takes way too long, the make-up of the "crew," the "contests," the "baking soda." At least my guys dumped the dirt into the toilet instead of the sink. I feel fortunate that I'm aware of things such as a Sunshine Law to cancel contracts and did so promptly, and I have nothing but praise for the way they handled this. But I shouldn't have been put in that position in the first place, and it's partly my fault. I did notice that the girl who called Friday asked me if I'd be willing to keep the Kirby for $1,300+ and payments of $48 per month, which of course begs the question why didn't they offer that price (close to Amazon) in the first place?
All in all, it's a big scam that I was lucky enough to catch on to, thanks to this site. I put a mention of this on the neighborhood association message board but have heard nothing back, though that's not unusual. Oh, one more thing, the crew told me about another woman up the street they'd just sold one to, and for some reason, that sounded really fishy, and I'm sure it was crap. I never should have let them in - what a waste of time when I could have been watching the end of the SEC championship game. But all I did was waste time since I cancelled promptly. Caveat emptor and read the contract!
I bought one of the new Kirby Sentria Models. The cord is way too long and I end up tripping or running over it. The reflective shiny housing faded and tarnished after sweat (from 100 degree weather) dripped onto it. Suction is starting to go. Shampoo attachment only wets your carpet down and does not suck the water back up. Pet fur is always getting stuck in large clumps in the belt assembly.
I had agreed to have my carpets cleaned by the Kirby Company for free. I knew it would be a presentation, but I needed my old carpets cleaned. Two men came, with one doing the majority of the demonstration and the other spending most of his time on my porch on the phone (I later found out that the gentleman doing the demonstration was new and that the other one was his boss). The demonstration was uneventful until it was time to empty the shampoo container. The man (who was the boss) asked to dump it into my toilet. Fine. I showed him the way and he then proceeded to wash it out in my bathroom sink, splashing dirty water all over the counter top where my toothbrushes were. I reached over and snatched them up, and asked if it would be better to use the tub. He dripped all over my rug on the way to the tub. The final straw was when his phone rang yet again and he walked out of the bathroom, leaving dirt, clumps, and mess in my tub for me to clean up after him.
I came downstairs, and Mr. Boss Man was in my kitchen helping himself to my roll of paper towels. I told the other gentleman to kindly pack his equipment up and get out of my home. If this was the level of service when they are trying to get your business, how bad would it be once you pay? The boss man stayed on the phone for over 10 minutes, talking to Mr. ** about buying a vacuum for his fiancée, and was completely oblivious to the fact I was furious. It wasn't until I refused to let him wash his hands and told him that I wanted him out of my home that he even realized something was amiss.
One last thing - a pile of dirt from their demonstration pads was left on the floor for me to clean up, and the rugs were not clean after their shampooing.
Here's my story. Read to find out what happened. The girl, in her demonstration, whacked our nice wood table. I didn't notice until today and there's nothing I can do about it. What's up with them trying to sell you a vacuum that's not brand new?! I'm not a fan of other people's germs, bacteria, and hair in my “new” vacuum. Another bothersome issue, if you pay $1,500+ for a vacuum, then wouldn't you think it would be free to fix for at least 10 years instead of 3 years (how long their warranty lasts)?! Oh, and after that 3-year time period, it costs the same amount to repair the vacuum ($175) as it would to buy a good brand new vacuum. You can find good vacuums in the store for $175.
At the last moment (after deciding to buy it), I decided to ask how much it would cost me to repair the vacuum after the 3 year warranty. The “head” of the company in the area said he didn't know and that I should take his word for it, and that it would last till the cows come home (30+ years). I said, "Could you at least tell me who I could contact to find out the price of the parts needing repair plus labor? If I'm buying a $1,200 vacuum, I'd expect to get a great deal if I needed to repair after 3 years." He said, "The guy's name is ** and the shop is in Layton. He's really great and he sometimes fixes things for free." Okay so, where's the proof of that, is it in the contract? Also, what happens when ** retires? How much will it be to fix the fan, belt, etc.? So, because he couldn't give me that information he said, "Well, I won't feel good about you buying this until I can send you the list of repair costs."
I am relieved and grateful. We don't have the money for this vacuum right now, but because of how well it cleaned (and will last), we relented and decided to buy it. But at the last minute, I thought of these questions. The salesman Matt could not answer them and after asking us to take his word for it, finally told us that he wouldn't sleep well if we bought it that night, and that we should look into our questions before we buy. Therefore, I have respect for this man and the Kirby Company. This end result was sad (because in truth, I really wanted it and thought we'd end up saving money) but today I am very happy. I still want the vacuum but will probably never buy it because of the price, and the lame-o warranty.
These reviews are correct. This in-home demonstration was hostile, pressured and uncomfortable for us. I almost called the police because the guy wouldn't leave! It was a typical bait and switch. My wife fell for the "We would like to offer you a free cleaning of two rooms of your house (three?) just so that we can get a positive testimonial on our website." Oh, I can do that, thought my wife. "They are coming on Saturday to clean the carpets," she told me. The guy arrived in a shabby car, with a dirty tie and scuffed shoes. I was expecting a cleaning van with a couple of men in clean suits. He strolled right in, not even asking if he should take off his shoes. He went back to the car and got these big boxes.
I asked how long this demo takes, "We only have five or ten minutes." He said, "It's going to take a lot longer than that." I asked if this were a sales pitch, and he answered yes, that we both had to be present for the demo. I said, "That's it, we are done, you can leave." He refused to leave and called his supervisor. It was a joke at that time, because the supervisor told him exactly what to tell us, word for word, he said, "I can do the demo without the sales pitch, I can just do the cleaning." He proceeded to do the demo, which is a much better sales technique anyway, except at that point there was no way I was going to waste my money on this. I asked how much, "$2499." I said $24 and 99 cents? He said, "no." It took 45 minutes to get him out of the house. It was the same thing, "Can I use your sink and paper towels to clean up?" That took another 15 minutes of slopping through the cleanup. This was an intrusive waste of time and ruined the peace and quiet of our house on a Saturday afternoon. Kirby, find another way to market your product. These guys are the encyclopedia salesmen of our time. I will never purchase or own your products ever because of this.
Pretty much follows the complaints I have read so far. My contact was not door-to-door but through a telemarketer, Rebeca. She was so smooth, needed points to get a trip to Hawaii, just wanted our comments on their product and all we had to do was sit back and let them clean our carpet. For our time, there was a free gift - food processor or tool kit. Not selling anything! So what the heck, I had some free time. The young crew showed up in shirt and tie. Chris did a good but long, long demo and not selling - just trying to go to Hawaii. The crew's boss came back and walked all over the wet part of the carpet trying to sell us a $3,200.00 atomic vacuum. He played let's make a deal and I offer $395.00. Finally, it got to $1,195.00.
Meanwhile, Chris was in our kitchen cleaning up his machine using our sink and paper towels. They wouldn't go for my firm $395 and finally left without giving us our free gift; but left instead a soggy, soiled carpet which I had to clean the next morning with my trusty old Hoover Wet Vac. Stay true. Do not let Kirby in your house!
At the beginning of the month, 2 sales people came to my house, demonstrated the vacuum, and the lady that was trying to demonstrate the vacuum on my hardwood floor did not even know how to use the buffer and dented my hardwood floor. They both lied to me about the lifetime warranty! But they did not tell us the details about the deductible. We called the next day to cancel and spoke with a manager who said he would sell it to us cheaper. Instead of $3,000, he would give it to me for $1300 and said he would call us back on when they would come and get the vacuum and redo the paperwork.
We called him back to see what was going on because he didn't call me back, and he told me I could not get it for $1300, that I was not qualified (which he never called me back to tell me that), so I told him I just wanted to cancel it. He said he would cancel it since that was what I wanted to do in the first place before he said I could have that deal that I couldn't have again. He said he would call me back to do the cancellation paperwork.
I never did receive a call back, of course. They made us wait after the 3 days of no cancellations, so we called them back again. I told them I was supposed to have it cancelled as we were lied to and it was very bad customer service. He told us he would have it cancelled and give us our stuff back we gave them for trade in which was my vacuum I already had, and an Xbox. I also gave them $100 down payment.
Now it's a couple weeks later, still no call, no stuff, no down payment back, no parts to the new vacuum so I called again, and my niece called. They said they would look into it and call back. Still, no call. I have now received a bill in the mail to pay monthly amounts of about $185 until the $3000 is paid off. I am very upset with this and it sounds like there is nothing I can do now and I have dents in my hardwood floor.
I had a car load of folks pull into my yard and one young lady got out and asked if I had a moment. She said it would take but a couple of minutes, that she was with Kirby and that I didn't have to purchase anything. If she could show me the product, she would get paid. I told her I just have a couple of minutes and my husband was home, so I let her in my house. Then about five people came in my house and unloaded a box. They left a girl to show me the product. She kept on about cleaning my house and I told her she had to leave. She wouldn't take no for an answer until I told her I was going to have my husband force her out of our home. It made me think they were looking in our home to see what they could rob when we weren't at home. I think Kirby needs to find a better way to sell their product. I think it's bad business! I will and have told everyone in my area about this so they don't have these people coming in their homes.
Okay so it’s Saturday evening and we got a knock on the door. I asked before opening the door, “Who is it?” "Larry".... that was all he said. So I had my husband open the door slowly. Apparently, Larry was offering a free carpet or furniture cleaning with no monetary obligation for a charity (Red Cross I think he said). Then he said something about how his boss would let him off early from work if he cleaned just one more carpet or furniture. So we said sure you can clean the couch. He then left and said he'd be back in like 15 mins. Before he left to get the equipment needed, I asked him how long the cleaning would take, and he told us 15 mins. 5 mins. later, "Larry" comes back with some guy and a big box and then "Larry" leaves.
Red flag #1: This new guy came in and started his spiel about the Kirby vacuum and how it’s so revolutionary, that no other company had that technology and that’s why they have no competition, how we would never buy another vacuum again and that it would last for 20-30 years to be passed down to our children. He went on to tell us about the vacuum's lifetime warranty, and then showed us a pamphlet that clearly stated a 3-year warranty.
Red flag # 2: Then he kept repeating how no one else had this technology, and that no other vacuum cleans and reaches deep down the fibers of the carpet. He demonstrated how magnificent the vacuum was and attached a white circular pad in the vacuum and vacuumed a small area of carpet. He showed us that our apartment we just moved into was extremely dirty, and had so much dirt deep down in the fibers. He handed us the vacuum with a new pad in place to try for ourselves, and it picked up the same amount of dirt.
Red flag # 3: He then told us that there were two things we should know about the vacuum: it’s the best on the market, and had no competition and it was expensive. By this time he has talked his way out of his sale, but we let him keep going for the fun of it. He handed us a pamphlet with a $2290 price tag for the vacuum. Under the price tag it said they needed a down payment of $550 with six easy payments of $360 (clearly more than the $2290 price tag with the down payment). So as not to be rude, we asked if we could get one later, but not today. He said they only did door-to-door sales, and that we must buy one today and they had no store or contact number. He said the only store they did have only sold attachments.
We asked him four times if we could call and set up an appointment for him to come back. He said if he came back out, he couldn't give us a deal and we had to pay in full, but if we bought it today, he would waive the down payment. My husband then told him that this was a high pressure sales tactic, and he didn't want to make a purchase that large without first reading some reviews. He said that the company had been around for 100 years, and that everyone on the Internet loves the Kirby. Obviously, he hasn't read this website.
By that time the verbal exchange had gone on for 30 mins. and he had not cleaned our couch at all. (A process we were told would only be 15 minutes.) He asked us if we even wanted the demonstration, and we told him not really. He said that he couldn’t clean our couch without demonstrating it because his boss would see and he would get in trouble. I was wondering if his boss was hiding in the bushes watching through our window. My husband said we could just tell him you demonstrated, and he said no, he could walk in and see that it’s not true. I assumed he was talking about "Larry" the guy who went home.
Finally, after trying to negotiate a product we’re not going to buy, he asked us a final time if we wanted the couch cleaned, and we told him, no thanks. He then took his sweet time to pack up his box. While packing up, he told us for every two people he pitched to he sold one vacuum. We told him it’s ridiculous to not sell out of a store. They had been doing this, door-to-door sales, for 100 years, so why stop now, he said. He asked us one last time if there was no way we could buy this today, and we said, no, not without a review. In a last pathetic attempt for our money, he assured us that people who look at reviews do it while he’s there. Yeah, okay buddy boy. We kindly escorted him out of the door and told him to have a nice day. 45 mins of time wasted.
If anybody comes to your house about a Kirby vacuum, kindly turn them away unless you feel like laughing at terrible sales pitches for 45 mins.
Kirby Vacuum Cleaners Company Information
- Company Name:
- Year Founded:
- 1920 West 114th Street
- Postal Code:
- United States
- (800) 494-8586