Redfin Reviews

We had a deal under contract over a two months ago. Last month after inspection/appraisal we agreed (buyer/seller) I’d replace the roof and we’d close within two weeks. I replaced the roof, moved all of my things out, turned off the electricity and WiFi a week prior to closing only for the closing date to be pushed back another week for unspecified reasons, a week later there’s still no confirmation to close and I find out from my RedFin agent that the buyer doesn’t even have approved financing. How does that even happen? How do you as an agent not know whether or not a buyer can even buy a house before putting the house under contract???

This seemed like a scam but trust what you experience with them, as scams seem to sneak up on someone. The Realtors do NOT care. They do not try to fix website problems and this is import for Redfin messes up tour times, even booking them without a client's knowledge. Agents do NOT truly help someone make an offer; do not listen to their preferences and lead one on a futile pointless chase to locate their "dream home." Communications not returned in kind. If you like being left empty handed, misled in any way, humored, choose them. Contracts are also unclear. Make sure they have expired. When any issues especially incorrect meetings and agenda are occurring, it's best to close any Redfin "profiles."

I sold a condo through Redfin in Illinois in August 2025. Such a great experience, I purchased another condo in Sun City Az through Redfin. Kimberly ** was my agent. Kim went above and beyond to help me acquire just the right home. Kim is not only knowledgeable, patient, understanding and fun, she's the best Redfin agent in the Phoenix area. When you're ready to buy or sell, call Redfin. If you're in the Phoenix area ask for Kim **. You'll be as impressed as I am.

I being on that website looking for apartments since last year 2025 and half of the people in addition, I contacted. No response back. Most of the apartments looked like trash. Online doing the listings. Half of the agents I contacted never contacted me back through text or p

I'm disabled and I have income coming every month & I didn't like the 1st appt. That I took a tour of so I wanted to look at more before my decision. This person told me it was so, I said ok then called me weeks later asking me if I still wanted, I said yes, still no call! I've reported it to the B. B. B. bureau. And also, it's not an equal opportunity business! I'm glad I saved the messages from Josie ** because if I didn't it would be "He say & SHE say" & I felt these people were genuine equal opportunity do not exist.

Redfin contacted me about the possibility of selling my current home. After much back and forth I set up a date and time to meet a realtor for a free consultation of my home. The realtor failed to keep the allotted appointment in which I requested another realtor as the one they gave me never contacted me back to reschedule nor seemed interested in the sale. Yet Every time I went on redfin to look at different areas to purchase another home, Sandy, who cancelled, was attached to everything I took an interest in and it stated to contact her. We have not met, have not even spoken to each other, no contracts were signed yet here she is attached to my redfin account.

AWFUL company, would not ever recommend! Terrible customer service, completely bare bones, and barely makes deadlines. Also has advertisements that tries to stir up racial divisiveness. Will never use again.

If Redfin has a contest using their website that doesn’t work how is anybody going to use their site for the most important purchase of their life. I am actually tech savvy so don’t tell me to update my app or clear my cache.

Absolute bottom of the barrel in regards to customer service. Serious error on an MLS listing and there's literally no one to talk to or email that can fix it. Messages left, emails sent. They should be removed from being allowed to access MLS listings.