D.R. Horton Homes

After getting somewhat situated in our house we touched the oven and felt a shock. I dismissed it initially. Then my niece touched our dishwasher and I picked her up and felt electricity pulsating through her. Come to find out they forgot to cut an outlet and there was too much electricity flow and not enough outputs. Then 2 months in our floors start coming up. They came out a total of 6 times. Each occasion required two separate visits which were highly unnecessary. One day to take 3 pictures for documentation and another to give a 3 second fix to the situation.

Finally they ended up having to replace the whole floor which required us to take even more days off. Our door frame was not leveled and had to have that replaced completely. That took 2 days. When we had to have it repainted the same crappy painters came back after we made our complaint known. They gave us a crappy drywall job and we asked if they were going to smooth it out. They said that the painters who would be painting over it will be the ones to paint. The next day they came and literally just painted over the drywall that has not been smoothed out and when we asked why they didn't do so they said it wasn't their job and that it was the dry wall people's job. They are the same company. Needless to say DR HORTON is just in it for a quick buck and they couldn't care less about the long term for their customers. If you build something right the first time you'd actually save money from having to send people back to fix a crappy job.

7- Front entry and the Back porch collect rainwater to the doors, the slopes are in the wrong direction.

If I am going to talk about the Quality of the Construction have to write ten pages, but I like to mention few things like interior paints which was painted over blemishes, HVAC moisture buried pipe was installed at front removable filter. Porch window is another problems which the Bugs penetrate through the sills especially during seasonal infestation. DR Horton Warranty department does not have any reinforcement on the contractors and many times they schedule the contractors to comply with their commitment and the care of the issues, never showed. I hope I have been a little help for you not to experience and the hell we experienced by buy this Damn House.

Minor repairs will take you dozens of calls, tons of e-mails and followup. DR Horton (Express homes) will make it as hard as possible to get repairs done. Your home repairs will become a war of attrition, many of which will never be completed. Customer service representatives are sloppy, constantly late and reschedule dozens of times. Often work will be only partially completed, requiring more calls, more time and in the end you'll end up doing the work yourself. If you choose to go with DR Horton, do your homework. Drag them through it and make sure you get EVERYTHING fixed BEFORE you move in. Do not sign and get your keys without fixing it all. Read every word of your contract three times and understand that the contract and sales team will not give the same answers.

Last time we filed a warranty claim and then emailed the office every couple days for over a week before someone contacted us. They came out with a landscaper and identified some concerns, installed drains and replaced some grass areas (that were becoming moldy due to the amount of standing water). The grass they installed actually created dams preventing water from actually reaching the drains. So we emailed again and got no response. Also filed warranty claim and have yet to hear back. We have lots of standing water (days after rain). I personally have emailed and gotten no emails. Just would like to resolve the issue, which would be much cheaper for them to do right the first time that to continue coming out and making things worst.

DR Horton loves to send out surveys; in my mind these are a complete WASTE OF TIME. Even after low marks and comments, no one has ever called to speak to us - even after requesting to be called as part of survey. I’ve asked neighbors their experience and some claim no responses and lack of response to problems. Some waiting, like we have, for almost a year to get resolution. I would love a call or email to discuss. Someone who will take our concerns seriously to resolve the issues once and for all. We are not picky people but spent a significant amount of money and expect our warranty issues to be addressed.

Original Review: Gate broken. Front and back door air leaks, Our shower, everything in our house are not level the doors, the gate, appliances. Second rated carpet with 2000 square feet cost DR Horton 8300.00. It needs to be fixed.

I wish someone would have told me about DR Horton before I Seabees, Marines, and others bought my home. The worst first experience ever. DR Horton is pathetic builder who overcharge for these crappy homes. The food waste dispenser no longer work. I will make it my business to make military members aware of DR Horton even if it means to bring them to my home to show them these cheap products and labor DR Horton use to build homes. I've cried so until there's no more rain in these eyes. I hate you DR Horton.

They sent out another warranty rep to meet me, I showed him the issue and he agrees there is a drainage issue that needs to be corrected. For the next FOUR MONTHS nobody came out to my house to fix the issue. I was put off each time I called with "the landscaper is backed up" or "it's raining again". When they finally did come out again in April 2019 the rep once again told me it was my dog running along the fence line. When I reminded him that I wasn't asking for that to be fixed, it's the entirety of the yard he said the flooding is not within 10 feet of the house so DR Horton is not responsible.

My yard is so bad that the parts that are living cannot be mowed because the now useless sprinklers are completely exposed. The lines from where the sod was laid can be seen. The yard is so uneven you can feel it under your feet when you walk. The entire yard is a wreck. I bought sand and top soil to try to fix it myself, but there are not random here and there low spots. There is nothing remotely smooth about the yard.

DR Horton sold me a house with a yard that cannot be maintained and now refuses to correct the problem. It's so bad I cannot fix it myself so it is going to cost me a fortune to pay someone to level my yard and lay new sod. All I want is for DR Horton to stand behind their product by repairing the yard they did not have properly graded in the first place.

Well to this day the grading issue has only got worse. I have standing water in my backyard every time it rains. Home was suppose to have digital thermostats, was told someone would call never happened. The home was suppose to have 2 areas where the air filters go, 1 upstairs and 1 downstairs. There is only 1. They left the casing and filter in the garage for the other and I assuming just put drywall over where it should have been. When I walk in the bathroom upstairs master the water in the toilet moves, what is that about? I have no confidence this home is built to last. It's built to get your money and then you beg to get them to fix what was in the contract only to end up paying yourself. SO THIS LIKE ALL THE REVIEWS IS A WARNING TO ALL LOOKING AT THE PRETTY SHELL THEY SHOW, DON'T BE DISAPPOINTED!!! FIND a more honorable builder.

So many of my neighbors and I talk about the issues we are having and having to deal with warranty issues. If you do use them, go every day and take lots of pics and have a good inspector. I am ready to sale and find a better home. Nothing worse than a company who intentionally takes advantage of people who's gonna be making payments on something for 15-30 yrs. I understand some problems, then at least do what you say and make good on the mistakes.

Half of the things we tagged in the final walk through were not completed. There was adhesive stuck to all of our floors making them look filthy and when I called for them to come back to fix it he said "We've never had a homeowner unhappy with our cleaning". He tried to make it seem like it was my fault instead of admitting they did a horrible job. I don't expect to have to deep clean my brand new home before I can move in. The carpets had clay stains on them so they had to call a carpet cleaning company to come steam clean them.

We were told they would be there that day and when they finally called to schedule they could not come until Monday. So we were not able to move any furniture into the bedrooms all weekend because we had to wait until the carpets were cleaned. At 7pm that night, my husband flushed a toilet for the first time and it overflowed everywhere so an emergency plumber had to come and fix it. Then, I tried to bathe my child and found that we had no hot water. Luckily, the plumber was still there and was able to fix it. There is still adhesive stuck to our floors and a sprinkler head is busted in the front yard. We were so excited about the purchase of our new home and our experience was terrible. DR Horton does not care about their customers and provides horrible customer service. I would have given 0 stars if it was an option. If you are thinking of purchasing a DR Horton home, DON'T and thank me later.

Even after 19 months there are some significant issues that DR Horton missed or hasn't rectified with my property. For example, even though I received an initial walk through 1-2 weeks before closing, I did not receive a final walk through that day which could have save me a lot of time and headache because they would have to address the issues we found before we close on the property. But because I didn't get a final walk through, I had to wait 30 days, 90 days, and 11 months to have broken things in the house fixed or looked at. Most of these things could have been fixed before the house was handed to me.

Another big issue that I have about DR Horton is that I was not informed that there is a semi-finished irrigation system installed on my yard. No instructions, diagram, or manual was left to me about this feature. I found out about this just this month that there is one installed in my property and it is because my next door neighbor just happened to mentioned it to me. I didn't know about this for over 18 months! As soon as I know, I asked DR Horton for a diagram or schematics of the irrigation system to look for the sprinkler ends/heads so I can see what needs to be done to have this working but I was told that they did not make or keep any diagrams or plans of the irrigation system and they do not have any records of it. This basically makes the irrigation system they installed worthless since I don't even know where the pipes end or how far along they finished the irrigation system.

According to some estimate that I have gotten from landscapers, the cost of looking for the pipe ends is as much as just having a whole new irrigation installed because of the labor cost to locate and dig the pipes. I even contacted their landscaping contractor to ask if they have any records when they installed the system but was told that they do not have them. I am really disappointed in how DR Horton address their warranty issues and why I did not get all the necessary and needed information about my property. It is hard for me to believe that they stand for their work even for their premium brand such as Emerald Homes if they can't even address mundane issues such as repairing warranty issues on time and giving important information to a home owner. Be wary of buying from DR Horton.

This was a serious life decision. We’re talking over 240k — a huge financial decision. One that was talked about through tears in front of the lot that we were going to build because of pure excitement. Still “waiting” to hear back from “corporate!” I’m still heartbroken but maybe these reviews are right. On a side note, the office staff is nice, the contractor hired by the company was extremely nice and helpful, just disappointed with the company.

16. Constantly picking up garbage from lawn, because contractors eat lunch, water bottles, etc. and can’t throw garbage in dumpster, just leave it on the ground.

“I DO NOT EXPECT” the Horton Representative to be here to police the individual persons. This should be a responsibility of the contractors who received the contract to do their part of the contract. If responsible persons were hired to do assigned jobs most of these issues would have not happened in the first place. I have no issues with minorities, but I do with illegals.

Original Review: We have had some issues inside our home, which have been addressed and seem to be worked on. Our problem lies on the outside tomorrow concerning our yard. Our yard is uneven and not level. It's laziness slant to help with water drainage, which is understandable but mowing the yard is very difficult. They are ruts and a lot of uneven this throughout the yard. We had a tree moved because it was in front of a pad mount transformer. It seems after the work the yard only became worse.

We have had a landscaper out to mow the yard and it had difficulty mowing it because of the uneven yard. There are ruts, holes, and areas water is collecting. When having the issue addressed the workers come out and do a minimal job at best. Only making the problem worse. We have only been in the house two months and he would take hundreds of dollars to have the sod removed and the ground level at our expense. We have put in our third warranty claim on the same issue and I’m hoping this time it may be resolved. If not not sure where I go from here.

When they finally do fix issue it’s always crappy work with issues to come. Been waiting on a reimbursement check for 4 months and every time I contact them it’s a different excuse on why it hadn’t been sent. Run and never purchase a home from this builder. Once they get your money you will never get anything fixed right as they sold you the home. Their homes are poorly built! Worst decision purchasing a DR Horton Home.

I called customer service and spoke with Courtney ** who is incredibly rude and contradictory. I explained my issue to her and advised her that we no longer had running water in the house and would not have water in the house until the issue is resolved. Courtney told me that she would not be able to have anyone respond to our home to fix the water main until January 28, 2019. I told her that was unacceptable and that I needed someone to respond sooner. Courtney advised me that I had three options:

3) I can hire a licensed, bonded, and insured company to permanently fix the water main and then submit a reimbursement claim once completed.

After doing some research and seeing that it’ll cost between $5000-$8000 to have the water main fixed, I decided to have a “bandaid” put on it until DR Horton could get someone out January 28. On Thursday January 24, 2019, Courtney upon very short notice sent a plumbing company to my house to inspect the water main. Upon their arrival, they advised that they would not be able to work on the water main because it appears as though someone else has been "working on it." I explained to them that Courtney had told me that I essentially had three different option for getting my water main fixed. The plumbers stated that it is in their policy that if something already appears to have been worked on, they are not allowed to do any work.

The next day I called and spoke with Courtney regarding the issue. Courtney to me that I had voided my warranty and DR Horton would not be able to reimburse me regarding the issue. I even brought up the fact that she specifically told me to “put a bandaid on it” because they wouldn’t be able to look at it until Monday January 28. Courtney again told me that it was no longer their problem and that “I” must have been the one to break it.

I asked Courtney if they would even be willing to split the cost because I felt as though she had intentionally told me to do something knowing full well by my actions I would “void” the warranty and was quickly told no. So...I ended up paying $5,000 to have my water main fixed. On top of that, I just paid an additional $3,100 to have all of my landscaping fixed due to the damages caused by the broken water main and the work to have the water main fixed.