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Clayton Homes
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Overall Satisfaction Rating
4.45/5
  • 5 stars
    523
  • 4 stars
    56
  • 3 stars
    20
  • 2 stars
    16
  • 1 stars
    54
Based on 669 ratings submitted in the last year
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Clayton Homes

ConsumerAffairs Accredited Brand

Since 1956, Clayton Homes has been helping families build happiness through homeownership. We are committed to providing affordable, quality homes with a diverse range of builder offerings. Our homes include traditional, modular, tiny and manufactured homes, as well as apartments, military barracks and college dormitories. We are recognized as an innovator in our industry and pride ourselves on our integrity and reputation. Contact Clayton Homes today to own your own slice of the world to call home.

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Clayton Homes Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 6, 2019

Clayton had a manufactured home that was already ready to go. They had had a guy who had bought the house, and it was already done at the factory. It was on its way to Arizona, and he got transferred to another state, so he backed out of it. And so, they had posted it on Zillow and it was in our price range. So, I called up Matt right away, and I’m like, “Do not sell that house. I’m coming to see it.” I got my husband out of work, and we drove over, and looked at it.

I wanted a non-split home, which I realized is very rare in manufactured homes. But I told Matt from Clayton that I’ve got four little kids, and I’m nervous about being on the other side of the house. I don’t even think he was looking at it. He knew down to the inch, how far it was from the master bedroom to the kids’ room. And he knew everything about the house. He knew all that different stuff.

I told him, “I can’t find a Realtor that knows how to look for lands that can do the well and a septic, make sure it can have a manufactured home.” And when I got in there, he handed me three business cards. He gave me my options, but he told me who they’ve had great experience with, which made me feel so much better. The realtor, Heather, and I are still very close friends. She was amazing and so helpful. And because she knew them and they knew her, questions were able to get answered. I could get to be an overly detailed person, so if Matt couldn't fill in all those details for me I called Heather and she would go, “Oh, yeah. This is what we do. It’s okay. This is what we’ve gotten.” There was always somebody that knew what was going on.

And they really fought for us. We had issues with the land where our first land was in a flood zone. I felt horrible -- things kept getting delayed and different engineering stuff had to be done. At the very end of it, we got everything taken care of. And the Realtor that was running that land came back and said, “Hey, this land is in a trust, and we can’t sell it until the trust is figured out. It could be a couple more months.” And by this point, the house had been sitting on the property at Clayton up here for a few months. So, they were paying the interest and everything on it. They kept doing it until we found more land, and they totally took care of us, Matt and Dave who is the manager. Even if they were frustrated, you never knew they were frustrated. I knew it had to be hard on them, and it’s taking so long, but both of them just went over and beyond.

When we came in, they never shared their frustrations with us about how long it was taking or anything. They were always smiles and, “How’s it going guys? Good to see you.” They’re so patient with us. We had to bring all the in-laws to come see the house and they would always say, “Yup. Come on over, let’s go see it.” I remember too, the day that the house rolled off their land on the truck to come to our land, Matt videotaped it for me and sent it to me. It was great. It was just so personal. It was like we all sat there. He’s like, “We’re all crying here at Clayton.” And I’m like, “We’re crying here watching the video.” It wasn’t like dealing with a business, it was like dealing with a friend that’s just as excited for us as we were excited for ourselves. I’m so happy it was such a wonderful and personal experience for everyone involved. I have two people coming to Clayton for houses soon.

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Clayton Homes response

Amanda, we are so glad that it worked out for you to get your home! It sounds like Matt took very good care of your family and made sure that you had all the information about the house. It's very important to have an informed consultant so that you can be confident in your decision to buy! Thank you so much for sharing your experience with us and congratulations on your new home!

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 28, 2019

My nephew and my grandson went with me and we were trying to get to Albuquerque. This was in December 16 and it was so snowed out. We couldn’t get through. We turned around and we were gonna go back to Winslow where we were staying and my grandson asked if we could go to Chino Valley. So, late in the afternoon, we got down there and Clayton Homes were the first properties that we saw. I looked around and it was perfect. So, my nephew said that we should go down a little more. Maybe we could find out more about them and see if they had any homes for sale. We stopped at Clayton Homes and started looking at the models.

The rep offered us a snack and he said that if we wanted, he could tell us good places to go for dinner. He showed us homes, layouts and insurances that were available. He didn’t sell anything. He just showed us everything we wanted to see. It sold itself. We put down payments on three of them that afternoon. One for each of us. The home buying process with Clayton Homes was so simple and easy. Matt was the best-informed and the most reasonable. He was on top of everything. Sharon was great and the owner, Dave, was incredible. Even Jay, the manager who came out to survey the property, spent more time with me so we could figure out the layout of the house. Eddie was right on top of any questions I had.

I had plenty of customization. I wanted the soaker tub, instead of the regular. I didn’t want a back door, so I got an area where I could put in a freezer or a sink in the utility room. I didn’t want any carpeting at all, so they traded me the shutters that were in there, for putting in the wood floor. Then, when we were signing the deal, they said that they would give me the mini-blinds for free. I loved it. Everything about the experience was 100% over the top.

I was out there by myself because we were trying to sell my house here in Hemet. At 1:30 in the morning on a Sunday, the winds were blowing at 60 miles an hour and there was rain. I couldn’t hear a thing in my bedroom which showed how well-made they are. But I heard this drip and I got up and looked all over for it. Finally, I was ready to turn off the bathroom light and there was water in the tub. I looked up and I saw it coming in the mini-blinds. I called the rep, Matt, and he answered the phone. He told me he would take care of it.

He sent out two emails to the owners, one to Jay, the project manager, and one to Eddie, who does all the repairs. Eddie called me at 9 o’clock the next morning. He said he got the email and asked if it was okay to come out. He took down the fascia and pulled out the caulking. He told me what happened. They had multiple homes that were all alike, and they caulked some of them for Northern Arizona and some for Southern. They did that on a Thursday. On Friday, they hauled my home up here and it didn’t even have a chance to stick or dry. He took out all the caulking and the windows. He dried everything off, put it back, put on the fresh caulking and the fascia back up, and repainted. He came in the house and did the same thing with those windows. He dried up the floors and left two towels out because he was not sure what was gonna happen with the two. He said they should be okay, but it was where most of the water came in.

There are 11 windows in the house and he did 7 of them. He said that they never had problems with those windows above the sink and the washer and dryer. I asked how often they have these kinda problems and he said that they did 88 homes last year and only had problems with 5. I have not had a problem with it since. I have recommended Clayton to friends. I have friends who are going out with me in August, right at the hottest part of the year, because they don’t believe how nice the temperature is where I live. I've invited all of my friends to come out and stay so they can actually see it and see where it is.

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Clayton Homes response

Thank you so much for the positive feedback, Katherine! We're so happy to hear that you came across us in Chino Valley and ended up buying a home. Congratulations!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2019

I had a disappointing experience with the Clayton dealership in Sulphur Springs. My daughter-in-law and son had bought a home from them and they had nothing but problems. I also had a problem while I was there and it ended up being a big mess. I couldn’t get anything to get anywhere. I had gone back to them right before I purchased the home and they strung me along for about two weeks. They tried to put me in something that I didn’t even want or like. They said, “Well, it's a home,” and I told them I'm not gonna pay for something I don’t want.

One day, I went into the dealership in Texarkana to see what they had. The salesman there said, “Oh, we can get you into this house for under $60,000, blah, blah, blah.” I said okay, then I left. I thought about it and said to myself, “I'm gonna call back and talk to the manager.” I called back and talked to Leon and he was absolutely the best thing that fell out of the sky that day. He was amazing. He said, “Come back up here. I'll walk you around. We'll find you something. We'll find you something you like.” We went back up there a few weeks later. We were walking around and I saw the trailer that I had seen at the Sulphur Springs dealership. I loved that trailer -- the layout, look, and everything. I said that I love that one, but I also said that their salesman already told me they can't do that one. He asked, “Why not,” and I said that I didn’t know.

We started talking and he asked how I was gonna do it. I said that I was gonna pay cash and he said, “Well, it's that much big difference.” Nobody else had let me get me that far. He said that they could do it and that he could get me a discount. We ended up doing the paperwork. We got it done and cut in the check. Not even three weeks later, they were bringing my house out and it was amazing from the beginning until the end that I got the one I wanted. I got the one that I was in love with and I got to deal with somebody like him and got to meet him. I feel blessed because he was absolutely the best, the sweetest person I've ever met.

I've given great reviews to Clayton in Texarkana because of the fact Leon went above and beyond. As a salesman or as a dealership manager, he didn’t even have to get involved and he didn’t even have to do anything. He could have just let it go. He was so pleasant and so nice to deal with. He was an awesome person. The guys in the office were really sweet and very helpful, and always wanting to know how things are going. I would really love to nominate Leon or whatever I'll have to do to get him some recognition for the work that he has done. I called with a complaint and he was on it. The stove was messed up and he was on it. He has been fantastic and I really would like to see him get the recognition he deserves.

I picked the home up straight off the lot. There were some things that were different, like the refrigerator, that were different from what I had picked out. I didn’t choose any colors, flooring, and carpet. I fell in love with the house just as it was set up. It had a very rustic farmhouse style to it. It was called the Anniversary, but they changed the name of it now to the Farmhouse. It had the farmhouse sink and a lot of cute little neat stuff. However, we had a little bad problem with the snow. We had a guy come out and tell us, “Oh, it's this. Oh, it's that,” and supposedly fixed it, but not even two weeks later, we had somebody else come back out to do the same thing again. After about three times, we finally got one and so far, it has not messed up since we got it replaced. They brought us a different unit all together and it has been fine ever since. There have been no problems, no issues.

The dishwasher is still messed up, though. It will not do the heated dry cycle at all and it is getting to where it is not washing really good. I'm gonna give Leon a call and see if he can send someone out. He is very good about getting on the problem and getting it solved, and that is what I liked. He is a man of action and when he finds out there is something wrong, he takes care of it. He is amazing. I feel blessed from the moment I walked in the door and talked to him until now. I feel lucky because I had a great salesman. If I hadn't dealt with him, I wouldn’t have the house right now.

I love the house overall, although there were just a couple of things. We've had some appliance issues with the stove and we had one with the refrigerator freezing up on the inside and not doing what it was supposed to do. But other than the appliances, I'm totally happy with this house and I couldn’t be happier. We got an extended warranty and mine is around eight years. It covers everything, so we are pretty set on that and I'm glad I did it because, with the stove issues, you never know. Just because you buy something new doesn’t mean it might not be defective.

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Clayton Homes response

Toni,

We are sorry to hear that your experience with our Sulphur Springs Home Center did not meet your families expectations. Home Ownership is a very special thing and we want to make sure every Clayton customer feels the same way when interacting with Clayton. We would like to reach out to you to learn more about your experience.

15 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

I stuck with one person to cut down on some of the confusion in purchasing a modular home. So, I went with Clayton Homes. I had a good salesman, Monroe, who worked hand in hand with me and explained everything as I went along. I was impressed with his congeniality. He was also very complimentary and he sucked me right in. The relationship between me and Clayton's salespeople was very good and they’re nice people to have in the community. Clayton's overall process was also good and they kept me notified.

But at the manufacturing level, they must’ve hired all the incompetence from miles around. I have a tub and they put a wood skirt around it. They also put in a new outlet. But the ventilation system is not working right and the master bedroom is very cold. They came yesterday and put in another ventilation duct in the floor. So it was a little better last night, but not really good. There are still some major problems here that somebody’s gonna have to deal with. But every time the fan comes on to heat the place, the return air is so high that it sucks air right in through from the outside. I had to get the AC people to explain that to me. I’ve been working with Clayton Homes here in Spotsylvania and they've been very cooperative and sympathetic to the problems. They also sent somebody right out. But these things keep showing up.

When I came in in the bedroom, the electrical outlet was hanging out of the wall. Somebody just somehow stuck the receptacle in there and didn’t nail it down to a stand. Apparently, when they unplugged their Sawzall from a nearby receptacle, they pulled the receptacle right out of the wall. There has been a lot of stuff like that. Plus, I need to address the issue with the insulation in my ventilation piping. I also had a little trouble with the air conditioning not being what I thought it would be. The bill payer is uncomfortable. Aside from that, my front and my back storm doors won’t close and they never fit right from the get-go. They hit the door casing and as far as doors, I had to slam on past that to get the storm door to close.

So far, I had 27 items that were pretty well took care of. Clayton got people down here and they were good people. They had no attitudes or anything like that. Right now, I’m about to launch a new punch list in a new billing. That's when they finish putting the building together, then everybody goes to work and develop some punch list of discrepancy or problems and submit it back to the contractor. I got a five-year guarantee on everything and I’m just playing along with the way they’re working and we’ll get them all fixed eventually.

But my point of view is that I bought a new house with all new appliances and equipment, and all should be practically new. But Clayton does not have a good professional inspector, particularly with this house. It went out with a lot of discrepancies and I didn’t expect some of the problems that I'm coming up with now. It makes me wonder whether the people that are in the office understand what’s going on in the field. I talked with the salesman about coming out in the house and he said he has never been out to the house. All he does is sell them.

Clayton has more than one person out there running the show anyhow and these are some things that somebody in the upper echelon needs to look at in Clayton Homes as far as quality control. Everything looks good when you get it, but it ain’t so good. I’m not trying to make any noise though. I just wanna get what I paid for and get down the road. But I’ve never been angry about anything. Their reps were very cordial to talk to at the home site and mostly, I was very satisfied the people at Clayton. But I don’t like the people they hire to do the skilled work. They certainly aren’t very skilled. I got a bath tub sent here right next to an outside wall that has no siding between me and the outside. So, that is one situation. I’ve been trying to get things straightened out since last May when we went to closing and things are moving along slowly. But they did get the first list worked out back in November.

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Clayton Homes response

Glenn, we sincerely appreciate your detailed feedback. Thank you so much for taking the time to share all of your information with us! We're glad to hear that your home buying experience went so well. However, we're very sorry to hear about all of the issues you've had with your home. As far as the ongoing issues you're having, we are going to follow up with your Home Center and Home Building Facility and someone will be in touch shortly. Thank you again, this type of information is very crucial for our company in bettering our processes.

4 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

We had a double lot on our property and, after the hurricane, we were able to pull it out and pay cash for a home to replace the one we had. We were going with a different company but the lady we were dealing with was terrible. And so, we ended up going with Clayton, where everybody that we met was wonderful. Our salesperson was David and their head was Drex, and they hooked us up with their thing. However, they should be a bit more informative upfront and have a list for the homeowners with everything that has to be done like getting water and the permit. Not having bought a mobile home before, we got the trailer and moved, and then a constable knocked on my door and told me that my house was too close to the road and it was not permitted.

I love my five-bedroom Clayton home and the people at Clayton were really good to get out there and put the wood siding awning then get it painted to match the house. However, we haven't been able to get anything fixed. I got places on the floor that creaks, the master bathroom shower feels bumpy and the beam across the ceiling that holds the fan is starting to bow. They told me to make a whole list of things that were damaged. There are a million things, though, and I would have been happy if they would come and check it.

Clayton's service department, where Jennifer is concerned, has been terrible. When we first moved in, I made a list, and there was a hole in the bottom of the main hallway. It was there before we moved, and I was told it would be fixed. They’ve come out five times, but they never brought sheetrock and never got that hole fixed. We also had a crack in the ceiling that went through the whole length of the dining room. They fixed that one but it caused another hairline crack so I sent some pictures and I got nothing done. The front screen door was broken as well and they got it working, but I was told that it was going to be replaced. And then, the trim on all my windows are busted up. We're supposed to seal the windows and I told them that I was fixing to call somebody else for that. One time, I had rain running in there. After the hurricane, I know what the water did to my other house and I don’t want that.

They couldn’t install the carpet in the back, too. They ordered a piece but it wasn’t big enough. They said that they’re gonna replace the square in the middle, but then the hallway would have two different carpets. They never fixed that and I still don’t have my carpet in the hallway. I also have to keep a runner on top of the seam in the back between the three bedrooms because it won’t seal. Maybe the steamer was too hot when they tried to seal it or it got too stretched. But actually, I think the carpet was on the showroom and was walked on enough. Some of those carpets look a little worn, but it’s fine.

Also, they damaged the eave when they put it together. They came to fix it but they never put the 45 up there to seal the roof on each side. So, that was open. Then they kept sending people to fix something, but they had no equipment. They came out five times and it took around four months before they fixed it. They also told me that they didn’t have any supplies in when they came out to fix my ceiling. They put in old and rotty insulation up there, which I am not happy about. They were supposed to be out like a month ago and they never showed up, and they didn’t even call. My husband is frustrated about that as well. These are issues with whoever is doing the organizing and getting people out to fix nothing.

The service department is making Clayton look bad. They say a lot of things but they don’t get anything done. And though Drex is on top of it, if he can't tell his sales people to make sure this gets done and he doesn’t make sure it gets done, then something is wrong with the service team. Overall, I love my trailer. I just wish they'll fix the things they said they would.

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Clayton Homes response

Brenda, we appreciate your detailed feedback regarding your home and your home buying experience. We are going to follow up with your Home Center and your Home Building Facility on the issues you've had. A member of our Customer Advocacy Team at corporate will also be in touch with you. We're happy that you're satisfied with your home, but it sounds like there is a lot of room for improvement. Thank you so much for sharing.

4 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2019

We went and stopped by a lot at Clayton, and we were satisfied with Lewis the consultant. He called and we received mail even after we submitted the closing. He kept in communication just to check and see how everything was. We bought one of the sales and I love the lot 'cause it's on a family land that we bought.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2019

One of my best friends live in a Clayton home for about 20 years, and it's in a really good shape. So I felt like it is a quality brand. And then, when I went in there, everyone was very nice. Hunter was the salesman and he was very friendly. He was not pushy. He didn't act like he was gonna die if I didn't buy from him, but he was very kind and answered all my questions and listened to what I wanted and showed me one that I really like. And then, he continued to be helpful through the whole process. He's a really great guy.

I'm very satisfied with the whole buying process. I moved in in March. I asked them to tape and texture some of the rooms and they did that for me. And we were gonna have to order it anyway, and so, I was able to pick the colors and so forth. I love the windows. I'm kinda claustrophobic and I got lots of windows and it's very open, and I really like that.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 17, 2019

Clayton Homes are good people. Buying from them just took a couple of days. They do good business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2019

I drove by a Clayton Homes facility before. We liked the home layout better so we bought a home and the home buying process was good, quick, and easy. It was completed within 3 weeks. We bought the lot model that was there, as it is, and so the process didn’t take long at all. Also, the home consultant we worked with was great and very knowledgeable. He explained everything very well and went with it in detail.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2019

Overall, everything with Clayton Homes went very well. My home consultant was very knowledgeable. I thought I knew a lot about these things as far as fabricated homes and prefabricated homes. And all the way, even after everything was completed, I still had contact with her, and she continued to provide any information I needed, any help or direction. The repair guys came out when they said they were gonna come out, and they followed up on anything they were gonna do. They took care of any kind of little odds and ends, and a bubble in the floor from the factory. They did everything. The quality of my new home is very good. We pretty much left it like when we purchased. We haven't changed anything other than the matting. I put the home on my own property. We've got some farm property. Nearest neighbors are quarter or half a mile away, so that's good.

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Clayton Homes expert review by Joseph Truini

Clayton Homes specializes in affordable, quality-built modular and manufactured homes. It offers floor plans for a wide variety of home sizes and styles, from tiny homes to 4 bedroom houses.​ Their homes are all designed and manufactured in the United States.

  • Range of home types: Clayton builds traditional site built homes, modular homes, manufactured homes and tiny houses.

  • Offers trade-ins: Customers can trade in their current home for a new manufactured home in order to save on costs.

  • Homes with basements are available: Clayton Homes can be ordered with a full basement.

  • Model homes available in most locations: Users can visit a Clayton Home Center to see model homes or set up a tour. Visit their website to find a home center near you.

  • Environmentally friendly: Clayton has received an ISO (International Organization for Standardization) certification for green building standards.

  • Customizable options: Homebuyers with specific needs can get a custom-built home.

  • Best for: Clayton Homes is best for people on a budget, buyers with time constraints and people with special needs.

Profile picture of Joseph Truini
Joseph Truini Home Improvement Contributing Editor

Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

Clayton Homes Company Information

Social media:
Company Name:
Clayton Homes
Year Founded:
1934
Address:
5000 Clayton Rd.
City:
Maryville
State/Province:
TN
Postal Code:
37804
Country:
United States
Phone:
865-380-3000
Website:
www.claytonhomes.com
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