Consumer Complaints and Reviews
I seen some things when I was there that would frighten even the devil himself. They almost allowed a man patient to rape a woman patient up in the psych ward. And then the food come from off the floor. The service is terrible and then the people bruised my arm and told me that if I tell anyone that they would have me locked away for life and now I'm in the process of suing their behinds for everything they have! Stay away and be very afraid! Then not only that I found out that my previous job from the Census Bureau is the one that ran and told my family this lie because they were harassing me and now every time I speak out they try and discredit me.
Get yourself a lawyer as good as mine and they'll have to listen! They took my children for no reason and every time I try to post up the videos of them doing this in this hospital they take it down. I have to go overseas I guess to post this ** up and then they won't be able to take it down- it's out of their jurisdiction! Gang stalking at its best!
Went to you of l hospital because I had broken my ankle the night before. Got there at a few minutes before 11 am. Around 1 pm I got to x-ray and they took three shots of my ankle. At somewhere around three, they told me my ankle was broken and a doctor would see me shortly. During the time I was waiting they gave me a pain pill. Still waited. It wore off and they gave me another. It wore off and still no doctor. All this time I was sitting on this table with a small amount of padding. I couldn't sit up and I couldn't lie down. Finally, after 6 pm when I ask about the doctor they told me they wouldn't tell me when the doctor would see me, I told them I was leaving. They tried to bully me by telling me they wouldn't issue me any pain pills but I had been in pain for over 6 hours. Left there and went to St Mary and Elizabeth, they did the same thing again and was out in 2 1/2 hours.
Today I get a bill where they charged medicare $2556.30 and said that I owe them $41.30 for two Hydrocodone pills that I could get at a drugstore for about $2.00. I would like to point out that had I been taken care off in a reasonable amount of time, I wouldn't have needed the pills at all. The accident happened the night before and I had no pain pills. I am considering filing a dispute with medicare because they did nothing to solve any of my problems.
I do not feel like I should pay to a student doctor. I have insurance and I pay my co-pays. I want to see a real doctor and I do not like being dismissed by a student doctor. I also do not like it when an MA says, "You were referred to us, we didn't come looking for you as a patient." If you are going to have student doctors, then teach them how to listen to patients. If they can't speak English, then send them to school to learn English as a first language. No student doctor should dismiss a patient's feelings or concerns. I left the Neurology Dept. with more question than answers. When I called back, the receptionist said to make another appointment to see the doctor. Are you going to pay the co-pay for another wasted visit? I feel like my co-pay should be reimbursed to me and that the office visit shouldn't be charged to my insurance.
My father was life-lined from North Vernon, IN to University of Louisville Hospital because a tractor trailer tire blew up on him at work. He had a broken sternum, broken broken ribs, wrist, thumb and bruised heart. He experienced multiple cuts and a concussion from losing consciousness. He was admitted and was supposed to have surgery on his wrist and thumb the next day. When I arrived at the hospital the next day around 9AM, we were told that they were running tests on my dad's heart to make sure nothing was wrong before they do the surgery. Dad's surgery was postponed, but no one came to tell us the results of his heart tests.
We asked to speak to a doctor and were told they were not available. After much complaining, they finally called an "on-call" family physician who came up at 8PM and gave me a copy of the heart test results. When we asked him if dad was having surgery the next day, he could not tell us. I was told the doctors would be in the hospital by 5AM for their rounds and to come then to speak to them. I live an hour and half away so I got up at 3AM and got to the hospital by around 5:15AM. The doctors did not come by my dad's room until closer to 8AM. I was told my dad was scheduled for surgery at 1PM that day. My dad had not been given anything to eat or drink since Monday at noon and this was now Wednesday. At 3:30PM, a doctor ran into the room and said that it was normal for surgery to get bumped 2-3 hours there.
At 5PM I requested an update on my dad's surgery status. The nurses could not get the ortho-surgeons to call them back with an answer. I asked for a patient to patient transfer to another hospital who would treat my dad faster (and better). I was told that they would not do that and if we leave, it would be against medical advice even if we transferred him by ambulance. In one breath, the doctors told me he was too critical to be moved and in the same breath, they told me he was not critical enough to keep from getting bumped. At 8PM, we were told that dad would not be having surgery that day. I asked for them to give my dad something to eat and drink then. They told me the kitchen was closed and I would have to go buy him something to eat. When I asked what he could have, they just said something "heart-healthy". I spent the night in Louisville that night and went to the hospital at 6AM to talk to the doctors.
When I arrived, I learned that the surgery was supposed to be scheduled for that morning (Thursday). By this time, my dad was getting so weak we were beginning to worry about whether he would make it through the surgery. At 11AM they finally took my dad down to surgery. At 2PM or so, they called the ** family into the consult room. We waited for what seemed like an eternity and finally, the doctor came in and said. "The surgery went well. We were able to do it robotically and she did great". I said the surgery was on my father. The doctor then left the room and went to the front desk at the surgery waiting area to let them know they made a mistake. At about 3PM, we were paged to come to the desk and they sent us back to see dad. The surgeon never spoke to us. As we wheeled him upstairs, I asked the nurse when we would be able to talk to the doctor. She said he should come up to talk to us sometime that day.
At around 6, I asked the nurses on the floor to speak to the doctor again. They called him and finally around 8PM, a physician called me (not the one who performed the surgery or even one that was in the room with my dad) and said, "we don't normally talk to our patients, the residents do. We are a teaching hospital". I was not very happy with his comments or attitude. He said the doctors would be in when they made the rounds the next morning. I did not go to the hospital at 6AM on Friday because I was running errands for my dad and mom. I received a call around 9AM from my mom stating that they were going to release my dad right then. He had not even eaten anything yet or had a bowel movement. I was shocked! The hospital wanted to know how soon I could be there to pick them up. I had left a list of questions for the doctors such as restrictions, how to treat his wounds, pain management, etc. with my mother. The doctors were not helpful at all.
In fact, they did not even write down any instructions on how to care for my dad's hand that had just had surgery on it. We were instructed to remove the splint, clean it and re-wrap it daily. It was ridiculous. They also did not give my dad anything for pain. Keep in mind that he had surgery the day before on his wrist and thumb, had a broken sternum, 4 broken ribs and a bruised heart. I had to beg them for an antibiotic, which the surgeon told me the night before that they were going to give him a 5-6 day supply of. The trauma doctors from Trauma Team 1 were very rude to my dad on Friday. They were also rude to me and my mother. We were informed that we would need to set up an appointment for 2 weeks later at this clinic for a follow-up. When I asked the ortho-surgeon on call what to expect for the amount of time it would take to get seen that day, he said "Well it is a clinic and we are always overbooked. You will need to plan for the whole day". I told him that we would prefer to do the follow-up at home, he said "that is fine. You won't hurt our feelings, we have plenty of clients to take care of, but no one else will probably see your dad because we did the surgery".
University of Louisville Hospital Company Profile
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