Wolf Cooking Appliances

Wolf Cooking Appliances Reviews

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Wolf Cooking Appliances Reviews

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    How do I know I can trust these reviews about Wolf?
    • 4,592,734 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaff

    Reviewed Jan. 18, 2025

    Don't bother, Temu quality. We remodeled our kitchen last year. My wife insisted to get set of Wolf Speed microwave oven, big oven under and the induction cooktop. The 3K microwave oven SPO30TE/S/TH hinges stuck so you can't open the door and the door handle got loose too only after 12 months of light use. Warranty crew arrived fast though, they sprayed DW40 on hinges to unlock the door and ordered new hinges, and in case the inside door cover which usually brakes during hinges change. They back after a week, removed microwave, of course broke the new cover they ordered, then broke my old cover, assembled everything together and promised to order new cover for next attempt and left.

    After couple of hours my wife called me and said that microwave is not heating anymore. Sad I did not checked if microwave still working after hinges installation and handle tightening, it's Wolf!. Professional "technician" aside. I did checked the "old" hinges and can tell that they changing shape due to a heat generated from oven and thin metal, that's why the DW40 helped for a short time to soften friction. Also I don't believe it's not heating because of the magnetron is faulty, but due a low quality of assembly. One of the connectors fell after technician put it on a back to change the hinges.

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    Reviewed Dec. 4, 2024

    I can't even explain how disappointing my experience has been with my WOLF range and hood. Honestly the biggest waste of money ever!!! I purchased as an Ex Chef hoping to have an ultimate cooking experience. The hood holds a light napkin, which is acceptable to WOLF standards. Ridiculous! My microwave performed better than this piece of garbage. It's attractive, but does not perform. And the range!!! Ha!!! What a joke! Burners don't work if you are cooking multiple dishes. Wolf suggests it's a gas issue. Nope, we have had plumbers and HVAC out. It's the stove, but WOLF will never own up to it. My wife and I have taken off multiple time slots of our days to accommodate their service tech to diagnose problems. Nothing ever gets solved, and WOLF never owns up to us that we have a lemon. Or is it? Do they just make garbage products??? Sad!

    I want more than anything to support an American made product! That said, my wife and I can't keep taking off work to have this appliance serviced. WOLF is now costing us money on top of having a product that does us more harm than good. What happens when we are out of warranty???? Money pit!!! Save your money consumers!!! Trust me on this!!! Nightmare!!!

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      Price

      Reviewed Nov. 27, 2024

      10K double oven lasted 2.5 years. I am speechless. Really expected with prices like this the quality to be much higher. It's beyond disappointing. Night before Thanksgiving fan stopped working and both ovens shut down. Agh..

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      Customer ServicePrice

      Reviewed Oct. 25, 2024

      We put all Wolf/ Subzero/ Asko appliances in during a remodel in 2018. Since then the company has separated from Asko so is no help with issues with dishwasher (already has needed 3 service appointments). Our Wolf downdraft fan has never worked consistently (won’t come up to run). Now, the 3rd time we are having it worked on we are waiting many months for parts, can’t reach the company to see when there will be parts. Service company we are using is certified Subzero Wolf group, says part not even being made at this time and told us to track it down with Wolf, but their customer service number is not working. I have spent hours on this while paying premium for appliances and for service. I recommend against buying from Wolf Subzero. It is a waste of money for appliances you can buy for a fraction of the price.

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      Customer ServiceInstallation & Setup

      Reviewed Oct. 10, 2024

      We saved up to purchase an entire kitchen of Wolf appliances and spent $46K. We were promised $4K in countertop appliances as a promotion. We waited over two years for appliances to be delivered. Then had to wait to get on an installation schedule. Wolf’s countertop appliance promotion required serial numbers and installation date before they would honor promotion. When I turned in all the required information I was informed promotion expired and Wolf will not honor it. I paid for my appliances in full and waited almost two years for my appliances and this is the customer service I receive!? Not happy. So much for buying American products.

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      Verified purchase

      Reviewed Oct. 2, 2024

      The wolf range works beautifully. Cleaning it, is not fun. I like cooking and cooking can be messy. Unless you clean up while the mess is fresh, you're in bad shape. I needed to ask my husband to take it apart so I can soak off the enamel. If you like a great stove and you'd like to keep it in pristine condition, the Wolf is not it. If you don't mind dirt and grime and you want a great stove, The Wolf is it.

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      Reviewed June 3, 2024

      Four years ago we completed our new home and proudly displayed our Wolf/Subzero/Cove kitchen. We have a built in range top with flat iron grill -that burst into flames because grease from using it has nowhere to go. Our Subzero fridge beeps everyday letting us know there is something wrong, (sometimes the beeping starts at 3:30 am). Our Cove dishwasher came with broken thermostat which was a recall item so it has been repaired. Our wall ovens have never heated evenly and the top door has sprung rendering it useless. I am absolutely heartbroken and disgusted with this brand. We do not have a repairman closer than 100 miles. I cannot recommend these brands to anyone.

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      Customer Service

      Reviewed May 31, 2024

      Impossible to clean stove top. Anytime even a little water gets on it it starts to click incessantly. Have to pull the whole range - extremely heavy - out from the wall to unplug it. Multiple service calls including replacing one of the burners hasn’t fixed it. I rarely cook anymore as a result.

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      Staff

      Reviewed Feb. 22, 2024

      Range issues from get go. Igniters keep clicking after lit. Wolf never resolved. Now the range is close to 20 years old. Repairman called the Wolf tech line, they brushed him off & told him to sell me a new oven. DON’T BUY WOLF SUBZERO. When I called about issues shortly after having it professionally installed, they told me it was because I have a propane converter on it. This was a lie to get me off their back. I will probably have to throw this junk out and buy something else. I will be so glad to be done with Wolf!

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      Punctuality & SpeedStaffReliability

      Reviewed Jan. 17, 2024

      We purchased a 30" double wall oven as part of a remodel in 2018. We were willing to spend a little extra on a quality brand that is considered a luxury appliance. $10,000 and almost 6 years later, we realize that was a huge mistake. Since we've owned the oven, we've had five service technicians out to the house to fix various problems that have come up with it. We even once had the oven replaced! Yesterday was the last and final straw when our oven broke down yet again. The technician quoted us $1800 for the repair, which I later found out from speaking with a Wolf "advocate" could not even be fixed! The problem is a probe socket issue, and that it cannot be repaired because there is no part that can be replaced due to it being put in before the porcelain coating was done and it's part of the frame of the oven! How convenient.

      I mentioned that after looking up reviews here on ConsumerAffairs, I see pages upon pages of 1 star reviews (75% of reviews are 1 star), of course he skirted around that and denied that their products are crap. He said since the product has been in our home for 5 years and it's out of warranty, they are not obligated to do anything as far as a credit to make up for their poor, unreliable product. Basically the only thing offered was to replace the oven with a brand new one, not for free, which would have been the right thing to do, but for $1500 to have the cost of a certified technician coming out and removing the old oven and replacing it with a new one.

      I asked why we'd want to replace the same item that keeps having problems year after year. It's like slapping a band aid on it and then waiting for the next repair to pop up. He said there was nothing he could do for us unless we choose to stay with the Wolf brand. When I suggested escalating the issue above him, he said he's the highest in the company and a supervisor or manager would tell me the same thing he did. Just save your money, do not purchase any of these Wolf appliances unless you want to spend your time waiting for technicians and spending money on repairs, after you've already spent $10,000 on a "top of the line" appliance. They are a joke. We ended up buying a whole new oven and are staying far away from the Wolf brand.

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      Wolf author review by ConsumerAffairs Research Team

      Wolf Sub Zero was founded in 1945 as the Sub Zero Freezer Company. The company began producing cooking appliances in 2000, after acquiring the Wolf Range Corporation and its manufacturing facilities.

      • Built-in expertise: Wolf was a pioneer of built-in appliances and maintains that reputation with its cooking units.

      • Extensive warranties: Wolf offers one of the most extensive warranty programs in the industry for its cooking appliances.

      • Online support: Wolf's online support center contains a wide range of support options for everything from product information to scheduling in-home visits.

      • Flexible installation options: Wolf's extensive array of choices for free standing units gives buyers many options for designing kitchen layouts.

      • Gas specialty: Wolf's long history in gas cooking makes it a specialist in gas fuel cooking appliances.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Wolf Cooking Appliances Company Information

      Company Name:
      Wolf
      Year Founded:
      1945
      Address:
      4717 Hammersly Rd.
      City:
      Madison
      State/Province:
      WI
      Postal Code:
      53711
      Country:
      United States
      Website:
      www.subzero-wolf.com