Weber Grills

My ignitor stopped working on my Weber Spirit Gas Grill. Called customer service, and after a very friendly and helpful conversation they sent out a new ignitor module. I was past the warranty time, but they still sent it for FREE! Installed it, but it didn't solve the issue, so I called again. This time they sent me an entire ignitor kit- again- FOR FREE! Hooked everything up - fired it up - and BINGO! It lit perfectly. I can't say enough about how great my experience was. I will definitely buy Weber products in the future, and also will share this story with my friends.

Purchase a Weber Genesis II E-310 from Lowe's this past July. Days after had it delivered I discovered two cosmetic defects caused by Weber's advertising decals after they been removed.One on the lid and one on the shelf. Called Weber and they said they would replace the lid and shelf. Received the shelf within weekend and was told the lid is backordered and won't be available till September which I wasn't happy with but really had no choice. It's the end of September and now their telling me the lid is backorder till December!!! I was very upset and contacted Customer Service again and asked why they couldn't supply me the stainless steel lid since this grill is still in production and they make thousand of them everyday.

Okay, to be fair my Weber grill gave me 10+ years of excellent service until the grill/grate part of it rusted beyond use. The pit that contains the coals had quite a bit of life still in it (still does). That's a good thing, right? So all I have to do is go out to Lowe's or Home Reports and buy a replacement grill/grate. So I do that, and that's where the problem comes in. The replacement grate that is a certified Weber product does not fit the "same size" grill. It keeps falling into the pit of hot coals with my burgers and whatnot coming out scorched and charred beyond recognition. So, yeah, the Weber grill gave me 10+ years of excellent service but then it screwed me in the end by failing what would seem a very simple test. Just give me a replacement grate that fits the original product. Thank you.

I like writing good reviews and would laud Weber's gas grill that I own and the original grill cover. My grill is at least 7 years old and sits outside year round. The original cover has held up perfectly until this year and has finally worn through on the top where snow sits throughout the winter. I called Weber to replace the cover and they sent me the cover for my model. Immediately, I realized this one was half the thickness of the original. Then I put it on my grill and it is way too big. It has velcro straps on each side but is still too big. A good gust of wind will blow it off. I want one exactly like the one that came with it or at the very least, one that fits the grill. Don't waste your money on Weber's covers. Go to Walmart. Shame on you Weber.

Weber got a bad roll of stainless to manufacture my Genesis grill. The tables began to rust almost immediately. The old Sears it replaced was in the same spot for 10+ years without a blemish. The company will not respond to my requests. Good grill in a crappy wrapper. Maybe you should keep shopping or live with rust. Maybe Weber will finally pay attention?

We grill 2-3 times weekly (all year round) and have been happy with our last Weber grill that my daughter still uses after 20+ years since purchase. Purchased a Weber Spirit E-310 on 3/17. Two days ago, while igniting the grill it caught on fire which involved having the fire department out to assist with putting the fire out. The fire department determined that the hose and regulator were defective. Filed a claim for replacement and go a lot of running around with no replacement for a $26.00 part. Just contacted our local TV consumer advocate and he is very interested in spotlighting companies not living up to their warranties. Also sent a letter to their Headquarters in Illinois, Chief Marketing Office regarding this issue. Bottom line, it is not about the $26.00 to replace the part - it is about Weber not honoring their warranty.

We bought a new Spirit S210 in March this year. Well we have had a older one that had served us well for many years. But after close to 15-16 years ago and I must admit I could have been better at upkeep but never missed a lick. We retired and moved and it just was not worth it to move it and just wanted a new smaller unit (empty nesters).

Very disappointed with my Weber gas grill similar to the current model Q 3200 LP. Have used this for several years without trouble. 3 weeks ago I went to turn the burners off after grilling and the metal top and pan had severely melted the plastic base/stand causing the metal grilling area to begin sinking toward the driveway! With dripping/flowing plastic headed toward the gas tank, valve and gas line I was able to shut off the gas within minutes of what I'm sure would have been a very ugly situation and possible explosion. Contacted local Ace Hardware where I purchased the unit and they contacted Weber. Received request for photos which I sent directly to Weber. After a week I was sent an "offer" from Weber to purchase a new unit at a cost $30.00 less than a new one from our local Ace Hardware. No explanation, no apologies, no further information or reasoning behind their offer.

This Weber barbecue only used 5 times lights up but only reaches 200 degrees. Cannot cook steaks. We have taken burners apart. Did what was suggested and still not working well enough to cook. It's very frustrating when you only need to use it once or twice a summer and it cost 700$. It is now 4 years old.

The Weber is excellent for both grilling and smoking meats whether it's pork chops or long smoked Boston Butt. The enamel coated metal make it indestructible and useful for sometimes years and years. I have owned many but because rather than move a filthy grill, I have left them for the next tenant.

My Weber gas grill was originally my father-in-law's grill but he wanted to downsize to something smaller and with charcoal, so he gave it to me. That thing looks like it just came out of the store! It's all sparkling and the components are easy to clean. That also says it's durable. Sure you pay more for a Weber but you are also paying for QUALITY!!!

My Weber was expensive, however it is the SS version and has held up very well. It does require a good yearly cleaning, although even though I live in the northeast, I use it year around.

I have owned many Weber products over 30 years. I purchased a Weber Spirit from Home Depot in Florida about 3 years ago. It was kept under a covered lanai. After a year the internal parts began rusting out. Weber was kind enough to keep sending replacements and I got to take apart and repair rusted pieces. Well the base and sides completely rusted through and again Weber sends me a base. The problem is the sides are rusted so nothing to attach the base to. Weber then wants me to get new sides which is just wonderful but they are riveted together!!! What is the 10 year warranty??? Weber keeps sending pieces of a grill so you can put it together! Well the final straw was a fire that happened and even once knobs turned off it flames. Inside is rusted. The stand and base are rusted through! $400 bucks and the grill is useless after 3 years!

Replaced the flavorizer bars 2 times, last time with the SS ones. Grill grates have been replaced twice. Replaced the igniter once, don't think I really had to but... Bought it in 1990 and still going great.

I have one for 15 years and still works. I replace 2 burners free of charge. Best grill I ever had. Very good customer service. I will buy another one and recommend a friend.

When I got to the point financially to buy a "good" gas grill I chose Weber. I have always used Weber charcoal grills and have loved them. I bought the Spirit E310 and put it on my houseboat. The grill works great as long as the operator understands that the knobs are cheap plastic. July 4th week we were on vacation on the houseboat and my wife decided to grill some burgers and hot dogs. She had no problem lighting it but when someone else attempted to adjust the temperature, the knob turned past the stop and that's when the confusion started.

I have had this Weber Silver over 16 years! We have used year round grilling at least once a week. I have replaced the flavor bars once. We have had cheaper grills that just didn’t last. I would recommend Weber without hesitation!

Purchased a brand new Weber S-310 just before Memorial Day 2018 for $850 from Home Depot. I registered the grill with Weber right after I bought it as they recommend. I have used it four times and on the fifth time the furthest right burner stopped working. I called their customer service line and spoke to a representative. She wanted me to go through all kinds of diagnostics with her including unscrewing parts underneath the grill which I did not feel comfortable doing as I have a medical issue. I explained to her I was not going to try repairs myself when the grill is only two months old. Suddenly without saying anything except “please hold” she transferred me to her supervisor “Sarah”. She proceeded to explain that she would not send a service tech out unless I try to diagnose the problem myself.

We have been a loyal supporter of Weber Grills for years, even to the extent that our local Lowe's (04412) uses our experience when selling. In the past it was perfect. Now with our latest Spirit grill we went with the stainless steel one as we thought it may be a upgrade. 3 nights ago our house almost caught fire, we lost 2 beautiful steaks and my wife lost 2 of her new nails. Called Customer support and 3 or 4 reps, they wanted a series of pictures. It's the same grill they sold us, the problem is the design. Pictures are a worthless exercise as there are no modifications done, it's the same as all the others with this design flaw. Our past one that lasted 10 years did not have this problem which is why we promoted Weber Grills.

Weber has been a great grill for years. Finding parts is easy, cleanup relatively easy, cooking great. Most Webers last at least 5 years if you maintain them.

Weber outlast the off brand grills, they cook evenly and the parts are quality made. Taken care of, it will last you many years. Very happy with our Weber.

Weber grill work perfect every time we use it. It is very good and built to last. Weather doesn’t seem to affect the grill at all. It also cooks evenly. We had a charbroil before the Weber and it rusted out in 2 years time.

I have a very small Weber gas grill which is usually adequate for me. It is well made and durable. However, it only has one grate and only one cooking zone so you need to cook everything at the same temperature.

Bought this grill in 2002 - asked for the "top of the line" and this is what they sold us. I never knew that a grill would last this long and only need two replacements - especially since it has never been under cover, and was always left on the back deck - The cover wore out from the weather, so had to get a new one 5 years ago. The igniter started to fail and replaced it at about 10 years old. Even though most of the top is stainless steel, the edges are painted black. One time I bought high temperature black paint and touched up a small area near the handle. After all of this time, there is no rust on it yet. Each year, as start up for the season, it gets a thorough cleaning and waxing. Other than that it remains one of the best purchases I've ever made.

Purchased Spirit Weber grill June 2016. Inside top of grill peeling and falling on food being grilled. Paid almost $500 for grill with 10 Warranty. Called Weber customer service and was told too bad no help. I asked for another top but was refused. I have disputed charges with Lowe’s and is currently investigating. BTW Sam’s has the exact same grill for $200.

I have owned this Genesis 2 for about 4 years. The quality has certainly gone down since I bought one for my son 6 years ago. I got 2 good years out of mine and since then it has been a steady stream of replacing worn out and burned out parts. I have had to replace the burners, the deflectors (2x), the grids(2x), the hood (inside rusted out), and this year the whole inside frame and base have rusted out and are not covered by warranty. It cooks well but quality wise it’s no better than the much cheaper brands.

My Weber Genesis needed parts. I called the company and they were friendly and helpful. They sent me the parts I needed, free, and even offered to expedite shipping for free. I declined the offer, to save them money. The service was outstanding, far beyond what I had expected. So, no complaints here. Just praise.

The Weber grill is a nice looking grill, has a attachment to hook up a thermometer and sync with an app. This is useful when not able to sit right in front of the grill. The grill is very durable. The price is high but you pay for quality.

I've been a fan of Weber, but this last one I bought here in Florida is a junk shop with wheels. You are aware they are not cheap. I have this one for about 5 years, you would think that the thermometer on the grill should give me at least 5 years, but the original went to thermometer heaven, and they replaced it even though it was out of warranty, so that was 2, in thermometer heaven. Now the replacement needs burial, and they will not replace it unless I pay for it.

Weber used to man made in America Not assembled in America. It’s a basic model. You have to buy the grill that you can open if you need to add charcoal. Overall it’s okay.