Weber Grills

I started to buy the 2 burner grill but decided on the 3 burner size because I heard the heat was better. I should have bought a Weber when I was a young man.. I’ve probably bought 20 grills in my lifetime. This one looks like it will last as long as I do. I’m 81 years old. Favorite thing I like to cook on this is a whole chicken using indirect heat. Put the chicken on one end of the grill and fire on the other. Cook at about 400 for 40 minutes and then turn the chicken around and cook it another 40 minutes or until it is 165 degrees inside...of course you will do this after you have seasoned the bird first. Keep your grill clean and covered!

I will say, being in a profession who manages hundreds of vendors (I'm a Procurement Manager), it is not overly often that I experience the level of Customer Service and willingness of a vendor to "walk their talk" when it comes to warranty. Standing behind their warranty in a manner that does raise the bar for others in this industry. Weber could not do enough for me (to help get me back up and running with my pretty-well end of warranty grill) without begging. Kudos to you Weber to walking your talk and doing so with a level of professionalism and courteousness that is "top notch." "I am" I livelong Weber customer - you only reaffirm my decision to remain so.

This is by far the best gas grill I have ever owned. If you keep it clean inside and out, it will last for years. I have had mine for 7 + years and use it heavily. I live in Texas so I grill year round an average of 2-3 times a week. I just smoked a brisket for Memorial Day and my neighbor used a high dollar smoker for this. The consensus from all was mine was better, more tender and smokier. It takes practice and again a clean grill to cook correctly, but there isn't anything I haven't cooked on this grill that wasn't as good or better than cooking inside. For me, it's always better cooked on the grill. The only thing I've had to replace is the flavor bars and that is due to me not cleaning them after grilling and getting the wet drippings off them. I have been diligent about clean-up with the replacements and they are doing well. I don't believe I will need to purchase another grill for many more years. I see this one going well beyond 7 more years.

It’s about grilling and maintenance. This is the fourth grill I’ve owned. It is a stainless three place gas grill. The heat output and management makes it an easy to use grill. I routinely grill fish, seafood, meat, and vegetables. Weber also has great online support for beginning grillers. I like the autogas warning system that indicates when the tank is about empty. The grill racks are easy to remove and clean with soft scrub. The drip tray is easy to remove and clean. Clean the exterior with stainless steel polish. Looks like new and after five years still delivers the same delicious grilled meals. PS Their grill covers are also the best.

I have owned many brands of charcoal grills over the years and this one has performed well plus maintaining its appearance looking as new as the day I purchased it. Their warranty was from 2 years (Cooking and Charcoal grates) to 10 years (Bowl and Lid against rust and burn through). I have owned this charcoal grill longer than any other grill I've owned (15 years plus). If all Weber products perform as well as their grills I would stay with this brand in the future. I would rather pay for quality in a product than pay for what you get. Weber definitely has the quality and I believe it will outlive me. Don't take my word for it. Purchase one and I'm certain you will be happy with your purchase. Thank you Weber for a quality product your company can be proud of.

I bought my new Weber grill about 3 years ago. I should have realized something was up when the new grill cover they sold was as thin as a Kleenex. I had my last Weber for 15 years and no issues ever EVER! My current one has multiple issues: burner handles stick; frequently won’t light up; battery needs replaced all the time. (My last one never had a battery?? If it did it never failed!) I had my plumber check the line; change the battery frequently, keep it clean and covered. Piece of junk. Now I see they pitched the lousy 2 year warranty and have a 10 year one. Whoever bought this fine American company and ruined it should be ashamed of themselves. Unfortunately, I got caught in the middle.

I have a Weber Genesis 330 Stainless steel grill. The welded lower door hinge broke off on one side and is about to break off the other side. Also, both of the lower doors are rusting through from the inside door panel. The Grill was purchased 8/29/2016 (3.5 yrs old) and is covered with a Weber grill cover when not in use. I live about 3 miles from the ocean but do not have waterfront property. I called Weber in December 2019 to get replacement parts and they said that the grill had a 2 yr warranty, but all the 2019 models now have a 10 year warranty. I wonder why? So she quoted me 330.00 to replace the left and right supports and 2 new doors. This grill was $988.00. My last Weber grill lasted 15 yrs. So much for buying quality products, I did not get what I paid for.

I called to let Weber know that my new grill (4 months old) was not working. I gave up on the first call because the wait time was so long. I just called again. It was another long wait time. They were completely unhelpful. They need a serial number which I have been unable to find. They won’t send a repair person, they basically won’t do anything without the serial number, Since I am not at home, this means a third call with another long wait time. The woman on the phone said they troubleshoot first. I am uncomfortable doing this so I feel like I am at a standstill.

I have been purchasing Weber grills for three generations. My father had a Weber kettle then gas Weber's. I have owned 3 Webers and I have given my children Weber kettle and gas grill but it ending with me because I purchased a Genesis II I think E 320 and the grades starting rusting and the metal was coming off after 3 years. I have never had this problem before and I use this grill mainly on weekends at our lakehouse. I could not believe that the hunks of metal were coming off and I have never had this problem before. This grill is unsafe and should be looked into whether it is causing people to get sick from the metal fragments.

I purchased this grill from Gemmen's in Hudsonville, MI. Since purchasing, I have had nothing but trouble. I'm not sure if these issues are inherent to my specific grill or common to all of the same model. Gemmen's set it up for me. The flame blows out, the burners heat un-evenly, one of the knobs stripped off and does not control the burner, depending on the day, I CANNOT GET HEAT OVER 250 DEGREES!!!! I routinely resort to my old grill (a Walmart special) to finish food. Do not buy this. Save yourself a headache.