Weber Grills

I needed to replace my flavorizer bars and couldn't find any for my particular grill at my local home stores. I contacted Weber to order them. By the end of the day Customer Service emailed me and said the bars were still under warranty. They did ask for pictures of the rust I was experiencing. I sent the pictures and the next day they replied that they were reviewing the damage. Following day I got an email with tracking information. I received my new stainless steel bars a few days later via FedEx. In each of our back and forth emails, they were prompt, professional and courteous. Don't know what went wrong with some of the people that had bad experiences, but mine was a pleasure.

I received my Weber EP-335 GBS BBQ yesterday along with many Weber accessories; the packaging was superb and the assembly straightforward, there is even a 3D App that can be downloaded to talk you through if needed. When built the BBQ is a robust well designed piece of kit, which looks as though it will give many satisfying years of service, all well and good until you view the accessories.

Weber Grills combine the tradition and soulfully satisfying urge of men to cook over open flames as we have 100,000 years. While at the same time using scientific and sound logic in their grill. It is simple to use and maintain, it provides a steady even and dependable heat source for grilling anything. I grilled a swordfish steak for my review. Swordfish is very easy to overcook or to leave raw in the middle. This is why I thought it a great test. I used a small amount of brackets surrounding a pan of water placed directly under the fish. What makes weber brilliant is its simplistic approach and not breaking what works so well. The shape circulate the heat in a circulates the heat dependably so the grill Sergeant knows where they can and should where they can place their meat. Love the grill.

I've been using the Weber Performer grill for many years. If you are a fan of a charcoal grill, this is the ideal setup: it is a full-size Weber kettle grill built into a rolling work-station, that has a good-sized working surface and a large, tilt-out bin on the end that will hold an entire Costco-sized bag of charcoal. But here's the super great feature of the Performer: it has a built-in system for gas-igniting the charcoals! There's a standard 1 lb green canister of LP and a electric started button: all you do is mound all the briquets above the end of the burner pipe inside the grill, turn on the gas and push the starter button: this lights a gas fire underneath the briquets! No need whatsoever for lighter fluid or newspaper. You only need to leave the gas on 5-10 mins to get the coals started. Then turn the gas knob off and allow the rest of the coals to catch - this generally will take another 10-20 mins depending on the wind conditions.

The Weber Genesis II EP-435 GBS in the test At first glance, the Weber Genesis II EP-435 is an impressive gas grill with a huge grill area and a total of 5 burners. But how does he do in tough everyday life? And is it getting hot enough? The Genesis II EP-435 at a glance... or the Genesis II SP-435? First of all, the solution to a little puzzle: How do the two models Genesis II EP-435 and the SP-435 differ? It is actually quite simple, the letter combination S P stands for Weber for the stainless, i.e. stainless steel variant, E P stands for enamel. The 5 at the end of the number stands for unofficial information for the closed Genesis. 35 is in any case the Sear Station - an additional burner between the right two burners. This should generate additional heat for sharp grilling.

We've owned a number of Weber Grills. They are all great. Twice we've needed replacement parts. Each time we were told that they were still under warranty even though we had owned them a few years. The parts were promptly shipped to us at no charge and no shipping fees. And each time I was able to speak with a human, English speaking person. Each time the customer service reps were nice, courteous and very helpful. We will never buy any grill other than a Weber.

My grill overall has performed ok except for the constant flare ups. I clean the grill and flavorizer bars frequently and empty the aluminum grease tray but I still keep getting flareups. This has been a problem from the very beginning. My grill is an E330. I don't grill a lot at one time (it's just me and my wife) so I don't have a lot of drippings that would cause all these flareups as I am not cooking very much product. These flareups should NOT BE HAPPENING based on the amount of grilling I do. About ready to throw it in the garbage and go back to charcoal.

Problem number 1....We bought a Weber Spirit grill that is encased in a cabinet. The rust on the cabinet near the bottom is such that there is a danger the grill could collapse. Problem number 2...No one from Weber responds to emails. Very disappointed in their unwillingness to respond to my concerns. Weber prides itself on quality but unless they address concerns from customers who purchase their products, future sales will suffer.

Rust everywhere after 8 years. Would have expected it to last longer. Replaced the grill and favorizers when necessary but...rubber came off wheels 4 years ago. Frame rusted, brackets that gold wheels on all rusted. Photos available.

Our three-year-old Weber Genesis II grill exploded this spring during normal use (thankfully no one was hurt). The grill is melted and completed damaged. It was a valve issue. I tried to contact Weber, as it is still under warranty. I attempted multiple times over the course of 2-3 months, but was on continuous hold. Finally after an hour on hold one day, a representative picked up. I explained the issue. They requested pictures. I emailed those within 30 minutes. They said they will figure it out within 72 hours and get back to me. I never received a call or an email. I had to call again (going through the same process). Another agent that finally picked up said. "give me an hour and a half and I'll call back" -- she never did. After not hearing back, a couple of days later, I repeated the process trying to reach someone at Weber. I spoke to a different agent -- they said EXACTLY the same thing ("give me an hour and a half and I'll call back).