Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
A link has directed you to this review. Its location on this page may change next time you visit.
- 2,936,162 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I needed to replace my flavorizer bars and couldn't find any for my particular grill at my local home stores. I contacted Weber to order them. By the end of the day Customer Service emailed me and said the bars were still under warranty. They did ask for pictures of the rust I was experiencing. I sent the pictures and the next day they replied that they were reviewing the damage. Following day I got an email with tracking information. I received my new stainless steel bars a few days later via FedEx. In each of our back and forth emails, they were prompt, professional and courteous. Don't know what went wrong with some of the people that had bad experiences, but mine was a pleasure.
I received my Weber EP-335 GBS BBQ yesterday along with many Weber accessories; the packaging was superb and the assembly straightforward, there is even a 3D App that can be downloaded to talk you through if needed. When built the BBQ is a robust well designed piece of kit, which looks as though it will give many satisfying years of service, all well and good until you view the accessories.
Firstly, although the model I chose had a searing station it did not come with a searing grill grate? This you have to purchase separately at a price of £52.99, leaving you with a new, unwanted and unused round grill to be stored in the sear grill box! Why Weber, it's a cheap shot at raising the price; if it has a searing station it should have a searing grill (unworthy)? Further, the price of the covers are twice the price (and inferior) to an "Outback" for example; (when discussed), this has genuinely resulted in friends buying generic covers for their Weber BBQ,s destroying any advertisement Weber may have gained for trying to be sly and mean and results in them advertising someone else's product!!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Weber Grills combine the tradition and soulfully satisfying urge of men to cook over open flames as we have 100,000 years. While at the same time using scientific and sound logic in their grill. It is simple to use and maintain, it provides a steady even and dependable heat source for grilling anything. I grilled a swordfish steak for my review. Swordfish is very easy to overcook or to leave raw in the middle. This is why I thought it a great test. I used a small amount of brackets surrounding a pan of water placed directly under the fish. What makes weber brilliant is its simplistic approach and not breaking what works so well. The shape circulate the heat in a circulates the heat dependably so the grill Sergeant knows where they can and should where they can place their meat. Love the grill.
I've been using the Weber Performer grill for many years. If you are a fan of a charcoal grill, this is the ideal setup: it is a full-size Weber kettle grill built into a rolling work-station, that has a good-sized working surface and a large, tilt-out bin on the end that will hold an entire Costco-sized bag of charcoal. But here's the super great feature of the Performer: it has a built-in system for gas-igniting the charcoals! There's a standard 1 lb green canister of LP and a electric started button: all you do is mound all the briquets above the end of the burner pipe inside the grill, turn on the gas and push the starter button: this lights a gas fire underneath the briquets! No need whatsoever for lighter fluid or newspaper. You only need to leave the gas on 5-10 mins to get the coals started. Then turn the gas knob off and allow the rest of the coals to catch - this generally will take another 10-20 mins depending on the wind conditions.
Then you're ready to spread out the lit coals (put on your fire gloves!!), put on your grill grating and start cooking! I've found the quality of construction of the Performer to be quite adequate: the locking casters have lasted fine and provide smooth operation. The grating has been redesigned awhile back: now it has fold-up side panels and a removable central round panel that allows very easy addition or redistribution of the coals if needed.
It comes with a really nice cover for the entire unit: this is particularly nice as I don't have a garage or shed available to roll the unit into, so it's got to sit out, exposed to the elements - the cover is doing a great job of protecting it and everything hanging from it and does not appear to be deteriorating. If you're really committed to charcoal grilling, this unit is a very good value, ie, worth the price. I don't know why Weber does not promote this model - I find it a bit difficult to locate in retail locations and generally order online. Also a great house-warming gift for a good friend!
The Weber Genesis II EP-435 GBS in the test At first glance, the Weber Genesis II EP-435 is an impressive gas grill with a huge grill area and a total of 5 burners. But how does he do in tough everyday life? And is it getting hot enough? The Genesis II EP-435 at a glance... or the Genesis II SP-435? First of all, the solution to a little puzzle: How do the two models Genesis II EP-435 and the SP-435 differ? It is actually quite simple, the letter combination S P stands for Weber for the stainless, i.e. stainless steel variant, E P stands for enamel. The 5 at the end of the number stands for unofficial information for the closed Genesis. 35 is in any case the Sear Station - an additional burner between the right two burners. This should generate additional heat for sharp grilling.
Both are double-walled, so it's more a question of taste. My experience is that on the stainless steel models you can see every fat splash immediately, while enamel is a little less susceptible. TIP: Of course, I use stainless steel cleaners for cleaning stainless steel grills. However, fingerprints quickly make the result unsightly again. That's why I then use Neo-Blank *, a cleaner for commercial use. Neo-Blank ensures that a kind of slightly oily protective film is applied to the stainless steel. And lo and behold: fingerprints lose their horror and the pollution is slowed down significantly.
Note: In the past, the question of whether enamel or stainless steel also included the decision of which material the grillage should be made of. This has not been the case for some time. Weber equips every grill with the (from their point of view) optimal grates. And so both the stainless steel variants and the enamel models now have cast gratings. In my experience, the Weber cast iron grates are really excellent. As a rule, you hardly need to maintain them, because the enamelling ensures that they do not rust.
Here you can buy the Weber Genesis II EP-435 * (in black) or the Weber Genesis II SP-435 * (in silver) - free of charge from Weber. Technical specifications. Power:Main burner: 14.07 kW (4 with 3.52 kW each)
Sear station burner: 2.64 kW
Side cooker: 3.52 kW
Dimensions:Width 166 cm
Depth 74 cm (when the lid is open 79 cm)
Height 119 cm (with the lid open 159 cm)
Grill area: 86 x 48 cm
58 x 48 cm of which can be used as an indirect surface
Recommended retail price: € 1.799, -
You can read more about it on: **
We've owned a number of Weber Grills. They are all great. Twice we've needed replacement parts. Each time we were told that they were still under warranty even though we had owned them a few years. The parts were promptly shipped to us at no charge and no shipping fees. And each time I was able to speak with a human, English speaking person. Each time the customer service reps were nice, courteous and very helpful. We will never buy any grill other than a Weber.
My grill overall has performed ok except for the constant flare ups. I clean the grill and flavorizer bars frequently and empty the aluminum grease tray but I still keep getting flareups. This has been a problem from the very beginning. My grill is an E330. I don't grill a lot at one time (it's just me and my wife) so I don't have a lot of drippings that would cause all these flareups as I am not cooking very much product. These flareups should NOT BE HAPPENING based on the amount of grilling I do. About ready to throw it in the garbage and go back to charcoal.
Problem number 1....We bought a Weber Spirit grill that is encased in a cabinet. The rust on the cabinet near the bottom is such that there is a danger the grill could collapse. Problem number 2...No one from Weber responds to emails. Very disappointed in their unwillingness to respond to my concerns. Weber prides itself on quality but unless they address concerns from customers who purchase their products, future sales will suffer.
Rust everywhere after 8 years. Would have expected it to last longer. Replaced the grill and favorizers when necessary but...rubber came off wheels 4 years ago. Frame rusted, brackets that gold wheels on all rusted. Photos available.
Our three-year-old Weber Genesis II grill exploded this spring during normal use (thankfully no one was hurt). The grill is melted and completed damaged. It was a valve issue. I tried to contact Weber, as it is still under warranty. I attempted multiple times over the course of 2-3 months, but was on continuous hold. Finally after an hour on hold one day, a representative picked up. I explained the issue. They requested pictures. I emailed those within 30 minutes. They said they will figure it out within 72 hours and get back to me. I never received a call or an email. I had to call again (going through the same process). Another agent that finally picked up said. "give me an hour and a half and I'll call back" -- she never did. After not hearing back, a couple of days later, I repeated the process trying to reach someone at Weber. I spoke to a different agent -- they said EXACTLY the same thing ("give me an hour and a half and I'll call back).
This time I requested staying on the line for resolution. After being on an extended, the agent started talking about giving discounts for parts, and suggested it was the TANK that caused the explosion. I told him I have since used the tank with other grills, it is not the tank, it is the valve. I got nowhere with that call/agent. I went to Lowe's and Ace Hardware to seek advice. They looked at pictures and agreed it is the valve. After going to Ace Hardware, I received a call from a Weber agent in our area. He said he looked at the pictures and concluded it IS, in fact, a valve problem. He was very accommodating and professional, and said he would look into it with corporate and get back to me in a couple of days.
Unfortunately, time went by, and I didn't hear back from him, so I contacted him directly. He picked up immediately and told me he was having similar difficulties getting answers for me. So, now, 5-6 months later, we've been unable to use our grill and we're at a standstill with no resolution from Weber. I've always heard good things about Weber grills, which led me to invest in this expensive grill. Needless to say, we are very disappointed.
Weber author review by ConsumerAffairs
Weber grills have been around since the 1950s when their infamous kettle style grill became the hit of suburban backyard cookouts. Since then, Weber has continued to innovate and improve the grilling experience. Today, they offer consumers a wide range of grills including gas, electric, travel size, smokers and, of course, the kettle-style charcoal grill.
Innovation: Weber’s original design was a huge success, but they didn’t stop there. They have also invented useful accessories, including flavorizer bars, a light for nighttime grilling and a built-in bucket for charcoal.
Easy to find: Buy your Weber grill online or from one of the many dealers near you. Use their online tool to find a dealer near you.
Weber Nation: Join Weber Nation for an all-access pass to the latest blog posts, community news and recipes. You can also access your online orders, register your grill and submit questions, photos and comments to the community.
Weber app: Download the free Weber app to access all the information you need for the perfect grill, no matter where you are. The app includes recipes, tutorials, a grocery list and a handy timer so you know when dinner’s ready.
Grill comparison: Are you torn between two or three grills? Weber’s website has a grill comparison feature that allows you to do a direct side-by-side comparison of up to three grills at a time so you can find the best one for your family.
Weber Grills Company Information
- Company Name:
- Year Founded:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.