Overall Satisfaction Rating
3.04/5
  • 5 stars
    16
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    5
  • 1 star
    20
Based on 43 ratings submitted in the last year
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Weber Grills

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Last updated: Sept. 27, 2017

126 Weber Grills Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Sept. 27, 2017

I have used my GENESIS S-330 GAS GRILL LP since I bought it on May 3rd, 2013. I have used this grill for over 4 years before writing this review. I live in the Phoenix metro area in the middle of the desert. I cook dinner virtually every night in the summer so we do not heat up the house. The rest of the year I probably average three meals a week on one of my grills because the boss (Momma) prefers the taste of grilled foods. I have stood in snow grilling dinner in the dead of winter in Oklahoma. I have catered many, many picnics with smoked foods. Yes, I have a food handling license.

What do I know about Weber grills? Well I have used just about every type they have put out since the early 80s. I currently own three Weber units. The first is the subject of this review, a GENESIS S-330 GAS GRILL LP. The second is a standard 22" charcoal kettle grill. The third a 22" Smoky Mountain Smoker that I use extensively. I have owned multiple other Weber units including LP three burner units over the years. The LP units are what I am going to compare and review now. The charcoal units I will continue to buy as my old ones wear out. The LP have hit my trash them ASAP list!

I do not know the model number of my last three burner LP grill prior to the current GENESIS S-330 GAS GRILL LP. However, its burners were configured from side to side and not like my current grill front to rear. There were absolutely no cold spots with the side to side configuration. With the current forward to rear configuration for the burners, there are a multitude of cold spots! To cook food now, you have to continuously move food around on the grill. Timing different foods for cooking time is impossible. When cooking multiple foods, I find myself estimating times improperly and pulling foods off when they are done and cooking others for a lot longer.

Of course this leads to food becoming cold before the rest is pulled off the grill. There was no reason for me to spend $850 for this grill! I could have done just as well with a Char Broil or other inexpensive grill for $250-$325. My current Weber will not burn off the oils and grease like my old Weber. I have to clean it out 4 times as often as my old grill. How do I know this? Well, my old grill was taken and rebuilt by my son-in-law. He still uses it as often as I use my grills. I still have the two units to compare.

My recommendation? Use the hell out of the Weber charcoal units and forget the gas units. I truly do not believe they are worth the money in any way, shape, or form. If you want to spend that much money, spend a little more and buy a professional unit from a quality grill store. If you look for the best grills on the web, you will find the Weber gas grills are very seldom mentioned. By the way... For reference... I purchased my grill from Lowe's, as stated earlier, 3 May 2013.

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Verified Reviewer
Original review: Sept. 18, 2017

Our gas grill is hooked up to our house - natural gas - and we run it 12 months a year. At times I've had to shovel out a path to the grill, but I won't stop barbecuing just because it's winter. Anyway, running year round, our Weber Genesis is still going strong at 10 years old. Have replaced grates and such every now and then, but nothing major.

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    Verified Reviewer
    Original review: Aug. 23, 2017

    Weber Grills are most durable and reliable. Cooking grates easier to clean and overall cooking quality is better than other grills I have owned. I will continue to only purchase Weber brand grills.

    Verified Reviewer
    Original review: Aug. 21, 2017

    Our Weber is over 16 years old. We have rehabbed it 2 times now and still going strong. Glad they make replacement parts easy to find now. We use to buy a new one every few years.

    Verified Reviewer
    Original review: Aug. 20, 2017

    Bought my first Weber in the 1980's it lasted 15 years outdoors uncovered. Then I replaced it with a Broil King which totally fell apart after 3 years, back to the Weber and have had it ever since and is still in good shape. I also use the little Weber camping with great success.

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    Verified Reviewer
    Original review: Aug. 19, 2017

    We absolutely love our Weber Gas Grill! We have had this grill for several years and it's still going strong! I plan on surprising my husband for father's day and with a new Weber Grill but I'm afraid he'll want to keep both new and old!

    Verified Reviewer
    Original review: Aug. 18, 2017

    I love how the chicken, steaks, and burgers turn out on our charcoal Weber Grill. The meats, steaks in particular, are much more flavorful and tender than when cooked on a stovetop. As with all charcoal grills, maintaining a consistent temperature can be tricky; cooking also takes longer than with gas. For that reason, one must repeatedly make small cuts into the meat to see if it is cooked to one's preference, or in the case of poultry or pork, to check if it is cooked thoroughly. The holes in the grill's lid allows for a wonderful smoked flavor.

    Verified Reviewer
    Original review: Aug. 17, 2017

    Upon picking up my Weber E310 I was informed that I must pick up the 175lb grill and load it. I previously called and asked if help was available and was told no BUT the guys would position the grill so I could slide it into my truck. Only problem it was sitting on a skid and there is no way to slide the grill UP into my truck. The customer service rep said "Tough" you were told. Thankfully another customer helped slide the grill into the truck. This convinced me not to purchased a second grill as I had planned. The next day I purchased another grill for a relative from Home Depot where they happily loaded the grill into my truck. Also Home Depot said if I wanted to wait a week they would assemble the grill and load in my truck.

    Verified Reviewer
    Original review: Aug. 17, 2017

    I have been using Weber Grills for over 30 years. I've had 3 different models over the course of those years. The only reason I have needed a new one was because of natural disasters. I've always found them to be well made and reliable. The temperature is even across the grate surfaces. No hot or cool spots. They heat up quickly. They are a pleasure to use. The company is a breeze to deal if you have a problem with your model. Whether it's in or out of warranty they are extremely helpful with a repair or send a new part. They are definitely built to last. I wouldn't use any other.

    Verified Reviewer
    Original review: Aug. 16, 2017

    We have had our Weber for 18 years. Still great! We clean it after each use and have replaced a few parts to keep it looking like new. If I ever need to replace it, I would not buy any other brand.

    Verified Reviewer
    Original review: Aug. 15, 2017

    We purchased a Weber Platinum C Series Grille approximately 8-10 years ago. The grille looks and performs as good as the day we bought it. We use it more in the summer of course and keep it outside covered with a Weber Grille Cover all winter long.

    Verified Reviewer
    Original review: Aug. 14, 2017

    The Weber Grill is outstanding. Mine is over 15 years old and still looks good and works like new. It is an expensive grill but worth every penny. The temperature gauge still works fine and the grill surfaces are still like new. Cleaning it easy and using oven cleaner makes the job quick and easy.

    Verified Reviewer
    Original review: Aug. 13, 2017

    Bought my first Weber 22.5" charcoal kettle in 1982, still own it and use it regularly. It is in great shape after 35 years of use. My wife gave me a first generation Weber gas grill in the late '80s. It is still at my office, where I use it to grill lunch for my employees. We have a Weber Smoky Mountain Cooker that is in terrific shape and cooks great. The Weber Genesis III gas grill we purchased about 8 years ago is a PIECE OF GARBAGE.

    After only 8 years, the cheap sheet metal in the bottom of the grill cabinet has rusted completely through and is falling on the ground. The stainless steel flavorizer bars have burned through and need replacement. The gas valve leaks like a sieve. After only a few years I will be wheeling the Weber Genesis III, which cost over $850, to the curb for the scavengers or garbage men to take away and will never purchase another Weber product again. Weber quality is no longer to be relied upon. STAY AWAY! We could NOT be more disappointed.

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    Verified Reviewer
    Original review: Aug. 13, 2017

    Our Weber gas grill is wonderful heavy duty, holds heat and is true to temp. Grills evenly. I love the color. We got it in a dark red crimson color. It is not overly huge just the right mid range size. I would definitely purchase again. We loved it so much we even purchased my mother and father-in-law one!!

    Verified Reviewer
    Original review: Aug. 10, 2017

    I bought this Weber Grills 13 years ago and it's still working fine today. Incredible performer. It was the most expensive at the time but has certainly proven its value.

    Verified Reviewer
    Original review: Aug. 9, 2017

    The Weber Grills is electric. They are hard to find. Easy to use but not as hot or charred for grilling. There is a temperature gauge helpful. It is hard to clean and disassemble to clean it. This one was expensive for a small tabletop grill.

    Verified Reviewer
    Original review: Aug. 8, 2017

    I purchased the Weber Grill for my son. It is now four years old. We've used almost every weekend. Grilled dogs, burgers, brawts, and my favorite is the salmon done on cedar planks. My son is excellent cook on this grill. I would recommend it to anyone for all occasion.

    Verified Reviewer
    Original review: July 19, 2017

    I bought the Weber Spirit. I was excited to own a Weber Grill. Wow. What a disappointment and waste of money. This grill is a piece of garbage. It started rusting within 6 months. The grill sits in my breezeway. It does not get wet except for when I wipe it down with a damp cloth. I use stainless steel cleaner/polish. All of the stainless steel has rust on it. The bottom of the door and side panels have rust on them. I'm not talking about surface rust, it's rusting. I called Weber and they were very, well "not concerned". They say I should use more stainless steel polish. They apparently don't stand behind any type of warranty. Char-Broil Grills are 100% better than Weber. You don't always get what you pay for. Weber is an example of overpriced garbage.

    Verified Reviewer Verified Buyer
    Original review: July 5, 2017

    They claim to have a 5 year warranty on the cooking grates and flavor bars. My grill is only 1 & 1/2 years old and both have rusted through. I tried calling to get replaced but after 3 calls and sending pictures I have yet to be successful. My last call she wanted me to describe my grill brush and then wanted to know if I use a "cheap one". What does it matter, I don't think my grill brush caused the grates to rust!! I hung up because I wasn't getting anywhere with the person and will try again for the 4th time. I've decided next time I buy a grill I will buy a throw away and just replace it every 1-2 years. Weber’s are no longer built to last. Very disappointed:(

    Verified Reviewer
    Original review: July 1, 2017

    I placed a prior review pertaining to the Weber Q120 grill, the replacement parts (burner tube, and grill grate), and customer service/warranty issues I was experiencing at the time. That was a couple months ago... Yesterday, after only a few minutes of speaking to a completely different Weber customer service rep., the parts previously in a questionable warranty state, were on their way to me at ABSOLUTELY NO CHARGE!!!

    I couldn't be happier. It seems as though SOME people at Weber Grills may truly care about the consumers who actually do purchase Weber products and from time to time may need help with replacement parts. Once again, they have proven themselves to be a leader among makers of grills and grilling products. They certainly do honor the warranties they advertise. Thanks to a caring company representative I WILL be enjoying my Weber Q120 again this 4th of July... I hope this review helps.

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    Verified Reviewer
    Original review: July 1, 2017

    I have extensive experience with Weber Grills dating back about 25 years. My first Weber grill was a Spirit series and it was so long ago that all I can remember about it was that my wife and I loved it. We had absolutely no problems with it and we decided to move on to the Summit series and gave the Spirit to our son who has had it to this day. He still loves it; except for some parts replacements over the years, nothing major, it is still functional and functions well.

    We then bought a 6 burner Summit series, what was then pretty much top of the line. We have had it for about 19 years and the only parts we replaced were the flavor bars. It has a rotisserie and a warming rack. It has functioned flawlessly and the taste of the food has been exceptional. We are giving it away to a friend as we have just purchased a Genesis LXII S440 (4 burners since we are an empty nest now and don't need the extra size).

    This new grill is one of the most advanced technologically that we could find. The electronic ignition is flawless, it has a 10 year warranty and cooks food to perfection. I should mention that we also bought the iGrill 3 which is a device that allows you to monitor food temperature from an iPhone via a free app, from start to finish and notifies you when the food reaches a perfect temperature (not sure about other smartphone compatibility). What a fantastic invention!

    It lists for $99.00 but I think you can get it cheaper, possibly on Amazon but haven't checked. It also has functioned as promised and as described. We tested the food temperature and it was right on the money. I couldn't believe it. This is a highly advanced grill yet you can learn and use all the features in a short time. We have only had it for 2 months but with a 10 year warranty I don't expect any problems. It also seems to use less propane based on the tank gauge.

    I will wrap this up by saying that it is no doubt expensive, but if you buy a CharBroil or NexGrill, which are no doubt good grills and very affordable, you may likely need to replace it 3 or 4 times and the Weber will still be going. That is only my opinion, and one's budget is of utmost importance. We are retired and have both been in the workforce for >35 years. We want to splurge a little in retirement. One last caveat: any grill left out in the elements must have a durable cover. We chose the Weber cover (list price $79.95; $67.95 on Amazon where we got it). Protecting the grill or keeping it in a garage or other covered area will extend the life of the grill for a long time.

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    Verified Reviewer
    Original review: June 15, 2017

    Bought a brand new Weber Spirit E-210 Gas Grill late last fall. I keep it in the garage so it is not out in a Wisconsin winter. Used it a couple of times last year and then using it heavily this summer. I saw some bad reviews on the knobs stripping and wanted to mention something that happened to me. I have the grill cooking in my driveway. My son goes to back his car out, doesn't look and runs into my grill and knocks it over. I run out to find all the contents (food, grates, flavor bars) on the driveway and the grill laying on it's front with flames coming out the side. We figure out how to stand the grill up without getting burned and I shut it off. Tell my son it could have been worse, could have been my new car...

    Once I get everything put back together, turn the knob, hit the lighter and poof goes the flame and everything works. People are talking about the knobs stripping, mine are still perfectly fine. Now my beautiful new grill no longer looks new. Both knobs all scratched up, big hack out of the handle to open the top, the front door won't shut because of a dent in the cross bar under the grill but that baby still cooks great meals. I've loved the grill since the day I bought it. Would highly recommend it.

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    Verified Reviewer Verified Buyer
    Original review: June 14, 2017

    Just bought a new Weber Grill (Spirit Grill). It cost twice as much as other grills but the salesman convinced me it's worth it. So far, I'm not happy. The middle gas control knob is not properly aligned. Every time I use the grill I have to take the knob off and put it on again. I want to keep it clean so I tried turning it on high to let the debris burn off. It simply does not get hot enough to produce ash. Pulling the drawer out for cleaning is difficult. I could have 2 Charbroil grills for the price of one Weber.

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    Verified Reviewer
    Original review: June 8, 2017

    I needed new burners the flame wasn't even. I grill almost every day. They did send new ones, but can't remove bolts, screw. Talked to two reps and they wanted me to disassemble the whole front of grill knobs, starter, face plate, baffle, manifold, etc... Why I asked the instructions that came with the new burners says remove bolts and slide new burners in and install new bolts, I can't. They are corroded and rusted, of Course they're in the inside of the grill. Had to talk to THE manager. She said the owners book says to yearly cleaning to remove those screws and etc. to clean, I didn't and that my problem. I said "Who does that? It's a bad design." She says that's my problem. I cleaned more than yearly, but remove bolts really!!! Who does that. No one is my vote. Bad design, maybe stainless steel Weber... would be better, extra screw with grill upon purchase something... do this is a really hard fix.

    Verified Reviewer
    Original review: June 5, 2017

    I purchased my 3 burner Weber Spirit 3 years ago. It worked ok when it was new. Temp would max out around 500. But over the past year and a half, it would take longer and longer to reach searing temp. More often than not I would find myself in bypass mode. Yes, I follow Weber's ridiculous standard operating procedures on how to light this thing properly. When I get lucky, the grill would heat up to 425 after a full 20- 30 minutes on pre-heat. Anyone who knows anything about grilling knows that you can't sear meats at 425. That 425 number is deceiving though. That represents the pillow of hot air that is immediately lost as soon as you open the cover to lay your food. Food that is cold and acts as a heat sink for whatever heat is trapped within the iron grates. Close the lid and the temp needle plunges to 325 and then slowly rises again and stalls at 390.

    Getting back up to 425 takes another 5 minutes assuming you don't dare open the lid to check on progress or flip your food. I've had several conversations with Weber about this. Replaced propane tanks, replaced the regulator, disassembled the connection line to the manifold, wire brushed the burner tubes and flame transfer rod in the back all to no avail. For the cost of this grill, I could not be more dissatisfied. I thought I was buying hassle-free quality. Can't tell you how many grass fed steaks have been absolutely ruined on this over priced steam table. So unhappy with Weber. My advice is save your money. Buy a cheaper grill that will rot out every 4-5 years and then replace it. I never had a problem with my Charbroil (except for the rotting out problem). But for the price, I could have bought 3 of them and gone 15 years of hassle-free grilling.

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    Verified Reviewer
    Original review: May 30, 2017

    I purchased a Weber Q320 grill a few years ago thinking I was buying a quality product, but to my dismay I found that I was wrong. The porcelain cooking grates rust in less than a year. I am looking to replace the second set already and trying to come up with a stainless steel alternative. I purchased the Q320 solely on the Weber name and not wanting to buy a low quality grill that you get in the big box stores. Considering a replacement set of grates cost $80 plus shipping, I would have been much better off buying a cheap one at the big box store and replacing it every 3 or 4 years. Consider this carefully before making your decision on buying one of these!

    Verified Reviewer
    Original review: May 29, 2017

    I was mislead into buying a high priced Weber BBQ under the assumption it would last for years. But don't move and find out your BBQ no longer accepts the new gas. I have a NG BBQ with no NG lines to be seen. After some BS about how complicated a conversion would be I am now stuck with useless planter. Unless you intend to stay where you are for some time don't buy a Weber. Buy one that can be converted.

    Verified Reviewer
    Original review: May 28, 2017

    I purchased a Weber Genesis grill $800 and 2 years later it has started to rust. I contacted Weber and they saw that it is only 2 years old. I asked for a replacement grill and this was denied. I then found out that they are now manufacturing the grill in China. They were manufactured in the USA years ago and no longer take pride in the Weber brand! I sent many photos but they are no longer interested in keeping their customers happy. Buyers beware.

    Original review: May 27, 2017

    The Weber Q120 may be a small, even portable to a degree, grill but it has been a pleasure to own and use for several years (Almost 7 yrs now). However, the burner tube and grill grate have had to be replaced two times. Which brings me to the warranty issues. The burner tube and grill grate both have a no rust through/no burn through warranty of 5 years (Per the Weber warranty website).

    So with Memorial Day right around the corner and the probs with the grill, burner tube being rusted through and the grill grate top being rusted and damaged due to the burner tube prob, I decided to call Weber for some replacement parts. And after spending a few minutes with a customer service rep I was able to order the parts I needed and it was only going to cost me a little over a hundred bucks. So I ordered them and paid for them, and had even agreed to pay a little more for a fast delivery.

    But after the call I started looking into the warranty info. Just became curious because this was the second time I've had to replace the same parts since buying the grill, and with the combined costs of the first and second replacement parts I could have almost just paid for a brand new grill. So anyway, I looked into the warranty info and found both the parts had a 5 YEAR no rust through / no burn through warranty. I called Weber customer service and after about an hour of bouncing around to a couple different people and explaining my situation (That I had just ordered the second set of the same replacement parts and paid for them and was now waiting for them to arrive).

    The only real prob I had now was after having to order the parts again that I had just happened to check the Weber website warranty info out. Where it CLEARLY stated the parts I had just reordered for the second time in less than 5 years, happened to have a 5 yr warranty and I was not too happy about that news.

    After explaining everything the customer service rep, I finally ended up speaking to a customer service "manager". She was extremely polite. She advised me the best way to handle this was to possibly just let her check into it further, and while she did they would refund the amount I had just paid for the second set of replacement parts. That sounded fair so I did and I actually received a phone call the NEXT day which I missed and had to return, but hey no prob so far. That was until I called and asked to speak to the extremely polite lady I had spoken to the day before. It just so happened that she, Dana I believe, was not available.

    So I tried explaining the situation to the rep, she was completely sarcastic, even arguing with me about the EXACT warranty info to the point I was very frustrated and unwilling to even discuss it further. I think the straw that did it for me was after already ordering the parts and paying for them, then finding out via website info warranty specs, and having to go around and around and another round with what was finally a rude and dismissive customer service rep that told me she was quote, "Sooo sorry," that she needed me to explain it all over for her again... REALLY...??? "No mam, it's truly me that is sooo sorry," as she put it for having to deal with someone like her...

    Even though the grill has worked great, except for the mentioned items going bad too fast. As much as I have enjoyed cooking with it for the past several years, I REFUSE to support or to have ANY dealings with ANY company rep. who actually believes they can get away with disregarding their own products' warranty then so smugly dismiss my frustration and complaint... Needless to say, I will not be grilling with my Weber Q120 this Memorial Day or possibly ever again... I will definitely not pay for any more parts that were under warranty, looks like I will grill shop this holiday..? Hope this was able to help someone.

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    Verified Reviewer
    Original review: May 22, 2017

    My Weber grill isn't even one year old and it looks terrible. Showing rust on the stainless. Thought I was buying a good grill. Very disappointed in the quality of it. Not any better than other brands just more expensive.

    Weber expert review by ConsumerAffairs

    Weber grills have been around since the 1950s when their infamous kettle style grill became the hit of suburban backyard cookouts. Since then, Weber has continued to innovate and improve the grilling experience. Today, they offer consumers a wide range of grills including gas, electric, travel size, smokers and, of course, the kettle-style charcoal grill.

    • Innovation: Weber’s original design was a huge success, but they didn’t stop there. They have also invented useful accessories, including flavorizer bars, a light for nighttime grilling and a built-in bucket for charcoal.
    • Easy to find: Buy your Weber grill online or from one of the many dealers near you. Use their online tool to find a dealer near you.
    • Weber Nation: Join Weber Nation for an all-access pass to the latest blog posts, community news and recipes. You can also access your online orders, register your grill and submit questions, photos and comments to the community.
    • Weber app: Download the free Weber app to access all the information you need for the perfect grill, no matter where you are. The app includes recipes, tutorials, a grocery list and a handy timer so you know when dinner’s ready.
    • Grill comparison: Are you torn between two or three grills? Weber’s website has a grill comparison feature that allows you to do a direct side-by-side comparison of up to three grills at a time so you can find the best one for your family.
    • Best for: Weber’s versatility makes the company great for travelers, families large and small and homeowners.
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    Weber Grills Company Information

    Company Name:
    Weber
    Year Founded:
    1952
    City:
    Huntley
    State/Province:
    IL
    Website:
    www.weber.com