Weber Grills

I am absolutely satisfied with the support I received from the Weber team. The process was very easy to navigate through the internet. I got feedback very quickly. They help solve my issues and were very pleasant to work with. I always tell anyone I know Weber is the only way to go when purchasing a grill. Now I will also add Weber stands behind their products!! Thanks. Jaime

Claim warranty for burners. Got new ones for free under warranty in 3 days. My grill is 6 years old. Genesis 310. The customer service was very nice to me and professionally. They help me to register and claim.

We bought our Weber grill 25 years ago and still have it today, not only that it is used year round nearly on a daily basis. Previously we used to replace other bbq's every 1-3 years. Compared with our neighbor's grill, ours cooks faster and better than any of them. Surprised to read these bad reviews, but can only assume that they are referring to more current models. Maybe they are now made in China or Taiwan whereas ours is USA?

Was very please to make a call to Weber with such a nice response and taking care of things over the phone with them. Some items were rusting which shouldn’t have been. Spoke to Alejandro was polite and efficient. Told him the issue, ran the serial, emailed him backs pics and he was able to review within minutes and got a response from warranty peeps and they replaced my parts. Super happy. Worth the extra money for great product and support. Thank you Weber.

Received a faulty grill. Been talking to customer service for days to send replacement parts. I can’t get an update from Weber when I will receive them. They promised updates which I never receive. They’re being completely unprofessional with handling this situation and I am left not being able to grill properly.

Brand new out of the box grill doesn't work, issue with regulator doesn't allow gas to flow. Spoke with tech support and after troubleshooting for days now and all they offer is for me to fix it myself. I didn't buy a $400 grill to have to repair out of the box. I've heard this brand used to be awesome but have become cheap on parts. Well I've experienced this now myself. Will NEVER buy a new Weber grill. What a waste of money and my time. This is being returned and I'm better off buying a $50 Walmart special that I can throw away each year. Thanks Weber, looks like I'll be cooking on my stove tonight. Can't express how irritating this is.

Purchased a brand new Kettle Ranch grill for almost $2K. Base parts were not manufactured correctly which was mind blowing at first for a brand like this. Called support and after 45 minutes they “confirmed” I was correct by sending photographic proof. They then proceeded to tell me that they had none of the parts inventory and couldn’t tell me when I might see it. I told them this was unacceptable for a $2k grill. They tried to connect me to a supervisor but no one answered. I waited online for 30 minutes with the original support tech telling me he was trying to find someone. I couldn’t wait online anymore and they assured me they were elevating both my part and for a supervisor to reach out. Next day was crickets. Sent an email to the original tech o just set me up for a return. I will NEVER buy Weber again.

Purchased at Home Depot in the box. Got it all together and when to put in propane tank, noticed that the hole was extremely large. Had to make a wooden one with the right size hole to put on the bottom metal cover that was too big. Tried to call Weber several times to complain but you do not get to talk to anyone in person. No need to order a replacement because we would have to take it apart again. Can’t believe a main part was totally incorrect. Poor customer service also.

I purchased a new Weber Spirit E315 in November 2020. 27 months later it burned a baseball-size hole through the cook box, leaving the grill unusable. Filed a warranty claim with Weber but 30 days later Weber will not provide a clear answer about when replacement parts will ship. I've owned Weber grills for 25 years because I've felt quality justified the higher cost compared with other grills. Apparently, the quality of Weber products is not what it used to be, and their customer service is unacceptable. I can easily find a different brand that will last at least 2 years at a much lower price point than Weber. Time for a different brand. Weber appears to be struggling as a brand...keep that in mind for your next grill purchase.

On October 29, 2022 my Genesis II S435 Gas BBQ went up in flames. The BBQ was purchased in 2019 by the previous owner of the home and transferred to me when I purchased the home in 2021. I was cooking a Salmon on a soaked cedar plank as per instructions. 10 minutes into the BBQ I left the BBQ unattended for about 5 minutes and when I returned there was an uncontrollable fire. I had to call the fire department to help extinguish the flames. The BBQ was so badly damaged and charred it was impossible to obtain identification photos.