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Reviewed June 5, 2023
I’m so sorry I used this company. I was given a written contract on exactly what was to be done to repair my basement entrance. The total amount for the job was $ 3950. I was then told to pay 30% upfront $1185 before any work was done. Long story short. When they finally came do the job the supervisor told me that the original work order is not correct for what’s I need done. A 55 gallon drum was all that was needed for the sump pump to empty into. A few days later after a heavy rain the drum overflowed and made a mess of my driveway. This company is so unprofessional. Many times I have called them to fix this problem and the supervisor never calls back. I am out $ 1185 and have a worse problem than before. Warning do not use them. They will be seeing me in small claims court unless they either give a total refund or fix the problem because they know they screwed up.
Reviewed July 15, 2022
I inquired to Vulcan in November 2021 and received a no obligation estimate by Mike **. He came out to my home and everything seemed fine. He accessed my basement issue and explained we need to wait to the weather gets warmer but in order to secure my construction date I needed to sign a contract and put down a deposit. I know I needed this done after we had a major flood in my basement.
Long story short, Mike never followed up with me closer to the construction date of 7/28/2022. I had to call the company and confirm. They explained since it was an outside job we had to wait and couldn't rain for three days in order for their men to work and dig outside, which is total **. Because of this excuse they rescheduled my job three times and finally two men from Vulcan came to my house without any notice to do a a pre-visit since they were scheduled to finally start the job on 7/14.
They called me out of the blue and explained the details that were originally specified by Mike were not correct and more needed to be done and would require more $ to complete it correctly. After all that a manager call to tell me Vulcan couldn't guarantee their work and refunded my deposit after three separate dates schedule and keep in mind this company has managed to be in business since 1947!! Most incompetent, dishonest company in the world!! Avoid at ALL COST!!
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Reviewed June 3, 2022
Do not use this company. They never connected the discharge pipe so the sump pump was just pouring water behind my wall causing mold (see photos). They drilled through asbestos tile and mastic, requiring me to go through thousands of dollars of asbestos abatement and risking harm to me and my family. On top of this they have made little effort to resolve anything. The project manager, Victor, will not return any phone calls. It’s borderline comical how I will be assured that victor will call me back and he never does. Over the past three weeks I’ve called Vulcan over ten times and each time an exasperated person on the phone will assure me that they relayed an urgent message to Victor and Terry again, and that they will call me by end of day, but they never do.
The asbestos issue is crazy because they had their employees jackhammering through a material that is know to cause cancer, endangering their employees and my family, and yet they still have zero interest in answering a phone call. They say they warranty their work, but when you actually have an issue they never respond. Don’t make the mistake I made, steer clear of this company. And if someone at Vulcan is reading this, I’m happy to change this review if you guys actually give me a call back to fix the system you installed.
Reviewed Feb. 19, 2022
VULCAN was contacted to meet with me at my home to discuss a partially wet basement. Vulcan's web site was the initial motivating factor which caused me to meet with them. Their site claimed that masonry walls could be waterproofed. Further, the site outlined, in detail, the use of Xypex Crystalline Technology, a substance that, when mixed with water, and applied by spray gun, would permeate concrete block walls, displacing all water, and therefore making the vertical surface water tight.
A sales rep met with me at my home at which time he was shown the area of water infiltration. Prior to walking down to the basement, I proceeded to outline my knowledge of Xypex and also indicated that I was not in the market for trenching and sump pumps. Once in my basement, the sales rep proceeded to outline the methods used for installing a perimeter trench, pumps, and other related work and provided me with a cost proposal. I reminded him of our earlier conversation wherein I did not want sump pumps nor a French Drain, I wanted to discuss Xypex. The sales rep then told me he was unfamiliar with that technology. I ended the meeting at that time.
Subscript: I reached out to Vulcan once again and asked for a rep to visit with me who possessed knowledge of Xypex. I met with this 2nd rep and outlined how Xpex is applied. We viewed the basement and he began to discuss how a French Drain is installed! I reminded him of our discussion using Xypex and pointed out that Xypex is, in fact, shown on Vulcan's website! This 2nd rep then called his manager. At that juncture, the manager told the rep that Vulcan does not do that type of work but, would consider performing it on the exterior portion of wall. (Note that there was no discussion from the rep that excavation of the soil at the exterior wall would have to be performed to reach the depth of the footing, clearly a costly endeavour.) Being told what the manager had indicated to the sales rep, I ended our meeting.
(Regardless of not hiring Vulcan to perform any work, the above discussion is an example of how a lack of communication on the part of the contractor would preclude doing any business with them. Their office indicated that a sales rep with Xypex experience would meet with me, that was untrue; instead, attempts were made to sell me a French Drain system and nothing more. For those that have had trenching and pumps installed to their satisfaction, then this review would not apply to them. For others, I trust your time is as valuable as mine when making efforts to interact with Vulcan.)
Reviewed Nov. 19, 2019
I had Vulcan do job in my home. They messed up. When they came to repair it they made it much worse. Then they said they would come again. They never came. Then, they said they were a new company and wanted me to be happy but they insisted I pay them more. Don't trust these guys.
Reviewed Oct. 28, 2019
My parents' house had water over a year ago and it was my bedroom that was affected. It was months of constant water invading my space, it was a miserable experience. Vulcan came in a very reasonable price and preserved my bedroom and left it clean. I moved out of the house, but my parents haven't had water since.
Reviewed Oct. 18, 2019
Over a year ago I had my basement waterproofed by Vulcan. From start to finish I had a great experience. Mike came over and wrote my estimate on the spot, and the work was done exactly how he had explained. When the crew came over, you could tell they knew what they were doing. They left my basement clean and I haven't had water since. If you have water coming into your home, I know how stressful it can be so I'm writing this to assure someone that Vulcan is a good choice.
Reviewed Oct. 18, 2019
We had Vulcan Waterproofing come out 10 years ago to install a full perimeter french drain and 2 sump pumps. They did an excellent job. We haven’t had any water since. The installers were courteous and efficient. A month ago, we had Vulcan come back and replace our sump pumps. The new pumps are much quieter than the older versions. Overall- a great experience.
Reviewed Aug. 12, 2019
I found a small amount of water on the floor in my unfinished basement, and having grown up in a house that frequently flooded, I wanted to nip any potential problems in the bud. Vulcan sent their salesman, Mike **, to assess what was going on, and he determined that water was coming up through the floor and that I needed a french drain system. Total: $5,500. There was a lot of confusion with the scheduling. Vulcan kept calling to change the date and then someone else from Vulcan would call to say a different date, and I only found out 4:30 pm the day before they were coming that they were actually coming. Not fun to try and take off work that last minute, and to clear out the space in the basement where they needed to work.
A few months after the system was installed, I found the same water spot in the same location. I called Vulcan to report the problem, and the first two times I called, they blew me off, "that's nothing." The third time I called, they said they would send Mike ** out to investigate. At 7 am the morning Mike was to come out he cancelled, and it took another month to get him (or anyone) to come over. Mike looked around, investigated, and basically said the original cause of the water was just general condensation, the same as anyone would have in an unfinished basement, and a $150 dehumidifier would have done the job.
Per Mike **'s instructions, I tried via email and phone to follow up with Mike ** (why is everyone named Mike???), the supervisor to see what could be done to rectify the face that Vulcan sold me this very expensive system I didn't need. For months, Mike ** never got in touch with me. I called everyone at Vulcan I could get ahold of and was eventually sent to Victor **, who was supposed to be able to do something/anything. Victor strung me along for a little bit, then started dodging my calls.
Reviewed May 9, 2017
Vulcan Basement Waterproofing installed a French drain and sump pump back in 1999. We had continuing problems which they addressed in 2000. Over the years we had continuing issues, and finally realized that we needed to have the job completely redone. The sheet rock had to be torn out up to a level of 4'. It was damp and moldy. It was discovered that weep holes were never drilled in the blocks at the bottom of the wall. It's been a massive job that will be more costly to repair with the wall damage. It's a shame that our towns don't require waterproofing work to be inspected like other jobs. It would help protect us from companies that don't know how to do the work properly.
Vulcan Basement Waterproofing author review by ConsumerAffairs Research Team
Vulcan focuses on one thing: basement waterproofing. Established in 1947, the company has a long history in the business. Vulcan services areas of the northeast and mid-Atlantic.
DIY education: Vulcan offers lots of tips on basement waterproofing to homeowners, including how to check for signs of leakage and prevent leaks before they occur.
Effective French drain installation: Vulcan prides itself on being one of the best at installing French drain systems - one of the best ways to protect foundations.
Free home inspections: Know the problem and the price to fix it before even hiring Vulcan.
Commercial services: Vulcan has completed jobs for manufacturing plants, federal facilities, health institutions, universities and other large businesses.
Outdoor concrete repair: Cracked or sinking concrete near the house can allow water to enter. Vulcan specializes in fixing such issues.
Vulcan Basement Waterproofing Company Information
- Company Name:
- Vulcan Basement Waterproofing
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