Vulcan Basement Waterproofing

I’m so sorry I used this company. I was given a written contract on exactly what was to be done to repair my basement entrance. The total amount for the job was $ 3950. I was then told to pay 30% upfront $1185 before any work was done. Long story short. When they finally came do the job the supervisor told me that the original work order is not correct for what’s I need done. A 55 gallon drum was all that was needed for the sump pump to empty into. A few days later after a heavy rain the drum overflowed and made a mess of my driveway. This company is so unprofessional. Many times I have called them to fix this problem and the supervisor never calls back. I am out $ 1185 and have a worse problem than before. Warning do not use them. They will be seeing me in small claims court unless they either give a total refund or fix the problem because they know they screwed up.

I inquired to Vulcan in November 2021 and received a no obligation estimate by Mike **. He came out to my home and everything seemed fine. He accessed my basement issue and explained we need to wait to the weather gets warmer but in order to secure my construction date I needed to sign a contract and put down a deposit. I know I needed this done after we had a major flood in my basement.

Do not use this company. They never connected the discharge pipe so the sump pump was just pouring water behind my wall causing mold (see photos). They drilled through asbestos tile and mastic, requiring me to go through thousands of dollars of asbestos abatement and risking harm to me and my family. On top of this they have made little effort to resolve anything. The project manager, Victor, will not return any phone calls. It’s borderline comical how I will be assured that victor will call me back and he never does. Over the past three weeks I’ve called Vulcan over ten times and each time an exasperated person on the phone will assure me that they relayed an urgent message to Victor and Terry again, and that they will call me by end of day, but they never do.

VULCAN was contacted to meet with me at my home to discuss a partially wet basement. Vulcan's web site was the initial motivating factor which caused me to meet with them. Their site claimed that masonry walls could be waterproofed. Further, the site outlined, in detail, the use of Xypex Crystalline Technology, a substance that, when mixed with water, and applied by spray gun, would permeate concrete block walls, displacing all water, and therefore making the vertical surface water tight.

I had Vulcan do job in my home. They messed up. When they came to repair it they made it much worse. Then they said they would come again. They never came. Then, they said they were a new company and wanted me to be happy but they insisted I pay them more. Don't trust these guys.

My parents' house had water over a year ago and it was my bedroom that was affected. It was months of constant water invading my space, it was a miserable experience. Vulcan came in a very reasonable price and preserved my bedroom and left it clean. I moved out of the house, but my parents haven't had water since.

Over a year ago I had my basement waterproofed by Vulcan. From start to finish I had a great experience. Mike came over and wrote my estimate on the spot, and the work was done exactly how he had explained. When the crew came over, you could tell they knew what they were doing. They left my basement clean and I haven't had water since. If you have water coming into your home, I know how stressful it can be so I'm writing this to assure someone that Vulcan is a good choice.

We had Vulcan Waterproofing come out 10 years ago to install a full perimeter french drain and 2 sump pumps. They did an excellent job. We haven’t had any water since. The installers were courteous and efficient. A month ago, we had Vulcan come back and replace our sump pumps. The new pumps are much quieter than the older versions. Overall- a great experience.

I found a small amount of water on the floor in my unfinished basement, and having grown up in a house that frequently flooded, I wanted to nip any potential problems in the bud. Vulcan sent their salesman, Mike **, to assess what was going on, and he determined that water was coming up through the floor and that I needed a french drain system. Total: $5,500. There was a lot of confusion with the scheduling. Vulcan kept calling to change the date and then someone else from Vulcan would call to say a different date, and I only found out 4:30 pm the day before they were coming that they were actually coming. Not fun to try and take off work that last minute, and to clear out the space in the basement where they needed to work.

Vulcan Basement Waterproofing installed a French drain and sump pump back in 1999. We had continuing problems which they addressed in 2000. Over the years we had continuing issues, and finally realized that we needed to have the job completely redone. The sheet rock had to be torn out up to a level of 4'. It was damp and moldy. It was discovered that weep holes were never drilled in the blocks at the bottom of the wall. It's been a massive job that will be more costly to repair with the wall damage. It's a shame that our towns don't require waterproofing work to be inspected like other jobs. It would help protect us from companies that don't know how to do the work properly.