About Vermont Castings
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We bought an Encore brand new in 2020 and the stove is falling apart. Some of the handles have actually gotten so hot they burnt off. There missing pieces so our stove has never ran properly. Also the handle for the flue is so loose now it opens on its own wasting the heat. We were told this stove was one of the best however after spending 5,000 on it we thought it should last a long time. Not the case at all. I would do your research on stoves as this is poorly made.
Think twice before buying a stove here. We bought a 5000$ small wood stove with a 3 section chimney and It's impossible to ignite it. The smoke come out like hell from the door and if we shut off the door the fire died. We try for 2 months to have help from the ceo and they won't help us. So now cold is here and no heat.
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I purchased a quite expensive 36" Monessen gas ventless fireplace in 2019 from Watsons to create that warm ambiance for my home and it's continuously been problematic, Dangerous and Untrustworthy mostly dealing with random remote control issues. 2020 internal parts went bad in valves and the retailer finally sent a repairmen to after a 2 month wait. Then in 2021 winter, the hearth randomly turned on BY ITSELF! Yes. The remote was OFF. The remote stays put away and turned off and 3x checked and turned Off after a recent usage, 11/28/21. This time Luckily I was home to manually Kill the gas switch underneath. Yes I Am reporting this dangerous issue to would be buyers! I see Why this company keeps selling off this liabilities to whoever's Next, but BUYER BEWARE! TOTAL SHAM COMPANY That Will Not stand by their products nor Safety.
Bought an aspen c3 wood stove. It automatically controls the draft, no user controls. The stove seems to run hot, based on IT temp measurements. Contacted VC, simple question, what top surface temp range should the stove control to with a full load of wood? Instead of an answer, they told me to contact the dealer. Same question to the dealer, been several days and no response. Not happy, afraid to fully load the stove. If the thermostat is not working correctly and the stove is overfiring, it could be a safety hazard.
The style is very nice. It’s a versatility it has no match compared to other grills. The BTU output is awesome...you can not ask for more. The different models help to choose and enjoy your outdoor cooking experience. The flame ???? distribution is excellent compared to other brand and other grills. After a few use they clogged with the grease. YOU CANNOT GO WRONG WITH VERMONT CASTINGS!!!
This is a great heavy duty grill that could easily rival a Weber. I converted the orifices and regulator to natural gas as per You Tube instructions, it works wonderful! I highly recommend a Vermont if you are looking to do some heavyweight grilling this summer!
I Purchase the Montpelier 2 stove, because I perceived it to be a quality product made by a quality American Company. I would not do it again. The company only covers materials issues themselves. They leave any labor required to fix a defective stove to the dealer. In my case the dealer (Feen's Country Living) failed at every opportunity to support me. So I had to use another dealer to get the problem resolved. Assuming a quality company would back their customers in such a situation, I asked VC to cover the cost of repairing a workmanship failure on their part. They just sent me a canned response written in legalize say that it was not their problem - it's the dealer's problem.
I escalated the issue to a higher authority, and that person's response was to ignore me. Not a good company - this was a very expensive stove, but they treat their customers as the enemy. For the price I paid, they should be bending over backward to make it right. I really try to buy American, and spend considerable extra for to follow that philosophy, but a bad company is a bad company - I should not have believed so blindly. There are plenty of other stove companies - my strong recommendation is that you scratch this one off the list, and go with someone else.
I have had my VC Encode flexburn stove for 5 years. There is a design flaw with the access panel causing it to not be secure. It eventually falls out. One broke when it fell out. The others don't stay in place once it happens. VC will not deal with the customer. So a dealer must. I was accused by the dealer of overfiring and wrapping the panel. Not true. I have given up on getting any help on this. The lack of customer service for a $3,000 stove should be a deal breaker if you are looking for a quality stove. I would not buy a VC stove again.
I purchased a Vermont Castings VCS-423SSP gas grill (Model #: EVCS423SSPA). It was expensive--$1,700. From the beginning, nothing worked well. They were made in China, and while the materials were good (one of the main reasons I purchased it was because it used a better stainless steel than Weber now uses), the parts literally didn't fit together. I had to get a bunch of replacement parts from them just to assemble the whole thing.
The company was sold shortly after--I'm not even clear what company currently owns it. After that, parts like the ignitor quickly failed (with no replacement available). The propane hose is routed such that if you are not extremely careful, it will get burned by the grill burners. I had that happen to it shortly after getting it but thankfully caught it before it started a fire. After replacing that, I was always super careful whenever I connected the tank, to pull the hose as far away from the burners as was possible.
Recently, I was using the rotisserie, and when I went out to check on it, there were flames shooting out of the front of the grill. The entire propane hose after the regulator had been burned away (actually was on the ground, molten and still burning). I had to shield my arm and put it through the flames to turn off the propane tank before it exploded, as the flames were going right up against the tank. Other than a huge mess, I was thankful that far worse didn't happen--it could have easily taken out my whole house.
When I tried to get support (the thing is supposed to still be under a 10 year warranty), the US support site gave me a phone number that is not in operation and directed me to an online support form--which requires that I enter a Canadian province to continue. I had to just enter a false address to even submit my support request. Their response was that "in the case of flashback fires this is not something covered under a manufacture warranty." I am out a huge amount of money on this. I would strongly suggest staying away from this company for anything. Back in the day, I think it was a solid company that made good quality wood stoves in Vermont. But those days were clearly over more than a decade ago.
Our Vermont Castings barbecue worked ok for several years, but we had to replace the grills because the finish didn't hold up. Yesterday, as we had a roast on the rotisserie, the barbecue suddenly burst into flames! As our barbecue is hooked up to natural gas line from our house, and the barbecue was close to the house, I had a moment of panic before I called 911. I couldn't turn the gas off because the handle was behind the flaming barbecue.
The fire department arrived quickly and extinguished the fire... The knobs on the barbecue were melted and the whole thing was destroyed. The firemen did an initial investigation and later that day an investigative team arrived to confirm the actual cause of the fire. It was determined that the gas hose connecting to the barbecue under the grill, had begun to separate from the connector which of course allowed gas to escape from the hose and ignite flames. Our barbecue had been properly cleaned and maintained and the separation in the hose was the sole cause for the fire. Our recommendation would be NOT to buy a Vermont Casting barbecue. This incident could have had much worse consequences, including burning our home, or exploding and causing death.
Vermont Castings Company Information
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- Vermont Castings
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