Vermont Castings

Vermont Castings

 3.2/5 (24 ratings)
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  • 1 stars

About Vermont Castings

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Vermont Castings Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 29, 2021

I purchased a quite expensive 36" Monessen gas ventless fireplace in 2019 from Watsons to create that warm ambiance for my home and it's continuously been problematic, Dangerous and Untrustworthy mostly dealing with random remote control issues. 2020 internal parts went bad in valves and the retailer finally sent a repairmen to after a 2 month wait. Then in 2021 winter, the hearth randomly turned on BY ITSELF! Yes. The remote was OFF. The remote stays put away and turned off and 3x checked and turned Off after a recent usage, 11/28/21. This time Luckily I was home to manually Kill the gas switch underneath. Yes I Am reporting this dangerous issue to would be buyers! I see Why this company keeps selling off this liabilities to whoever's Next, but BUYER BEWARE! TOTAL SHAM COMPANY That Will Not stand by their products nor Safety.

Be the first one to find this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 31, 2021

Bought an aspen c3 wood stove. It automatically controls the draft, no user controls. The stove seems to run hot, based on IT temp measurements. Contacted VC, simple question, what top surface temp range should the stove control to with a full load of wood? Instead of an answer, they told me to contact the dealer. Same question to the dealer, been several days and no response. Not happy, afraid to fully load the stove. If the thermostat is not working correctly and the stove is overfiring, it could be a safety hazard.

4 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 14, 2021

    The style is very nice. It’s a versatility it has no match compared to other grills. The BTU output is awesome...you can not ask for more. The different models help to choose and enjoy your outdoor cooking experience. The flame ???? distribution is excellent compared to other brand and other grills. After a few use they clogged with the grease. YOU CANNOT GO WRONG WITH VERMONT CASTINGS!!!

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 30, 2021

    This is a great heavy duty grill that could easily rival a Weber. I converted the orifices and regulator to natural gas as per You Tube instructions, it works wonderful! I highly recommend a Vermont if you are looking to do some heavyweight grilling this summer!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 5, 2021

    I Purchase the Montpelier 2 stove, because I perceived it to be a quality product made by a quality American Company. I would not do it again. The company only covers materials issues themselves. They leave any labor required to fix a defective stove to the dealer. In my case the dealer (Feen's Country Living) failed at every opportunity to support me. So I had to use another dealer to get the problem resolved. Assuming a quality company would back their customers in such a situation, I asked VC to cover the cost of repairing a workmanship failure on their part. They just sent me a canned response written in legalize say that it was not their problem - it's the dealer's problem.

    I escalated the issue to a higher authority, and that person's response was to ignore me. Not a good company - this was a very expensive stove, but they treat their customers as the enemy. For the price I paid, they should be bending over backward to make it right. I really try to buy American, and spend considerable extra for to follow that philosophy, but a bad company is a bad company - I should not have believed so blindly. There are plenty of other stove companies - my strong recommendation is that you scratch this one off the list, and go with someone else.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2020

    I have had my VC Encode flexburn stove for 5 years. There is a design flaw with the access panel causing it to not be secure. It eventually falls out. One broke when it fell out. The others don't stay in place once it happens. VC will not deal with the customer. So a dealer must. I was accused by the dealer of overfiring and wrapping the panel. Not true. I have given up on getting any help on this. The lack of customer service for a $3,000 stove should be a deal breaker if you are looking for a quality stove. I would not buy a VC stove again.

    12 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 27, 2020

    I purchased a Vermont Castings VCS-423SSP gas grill (Model #: EVCS423SSPA). It was expensive--$1,700. From the beginning, nothing worked well. They were made in China, and while the materials were good (one of the main reasons I purchased it was because it used a better stainless steel than Weber now uses), the parts literally didn't fit together. I had to get a bunch of replacement parts from them just to assemble the whole thing.

    The company was sold shortly after--I'm not even clear what company currently owns it. After that, parts like the ignitor quickly failed (with no replacement available). The propane hose is routed such that if you are not extremely careful, it will get burned by the grill burners. I had that happen to it shortly after getting it but thankfully caught it before it started a fire. After replacing that, I was always super careful whenever I connected the tank, to pull the hose as far away from the burners as was possible.

    Recently, I was using the rotisserie, and when I went out to check on it, there were flames shooting out of the front of the grill. The entire propane hose after the regulator had been burned away (actually was on the ground, molten and still burning). I had to shield my arm and put it through the flames to turn off the propane tank before it exploded, as the flames were going right up against the tank. Other than a huge mess, I was thankful that far worse didn't happen--it could have easily taken out my whole house.

    When I tried to get support (the thing is supposed to still be under a 10 year warranty), the US support site gave me a phone number that is not in operation and directed me to an online support form--which requires that I enter a Canadian province to continue. I had to just enter a false address to even submit my support request. Their response was that "in the case of flashback fires this is not something covered under a manufacture warranty." I am out a huge amount of money on this. I would strongly suggest staying away from this company for anything. Back in the day, I think it was a solid company that made good quality wood stoves in Vermont. But those days were clearly over more than a decade ago.

    19 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: July 29, 2019

    Our Vermont Castings barbecue worked ok for several years, but we had to replace the grills because the finish didn't hold up. Yesterday, as we had a roast on the rotisserie, the barbecue suddenly burst into flames! As our barbecue is hooked up to natural gas line from our house, and the barbecue was close to the house, I had a moment of panic before I called 911. I couldn't turn the gas off because the handle was behind the flaming barbecue.

    The fire department arrived quickly and extinguished the fire... The knobs on the barbecue were melted and the whole thing was destroyed. The firemen did an initial investigation and later that day an investigative team arrived to confirm the actual cause of the fire. It was determined that the gas hose connecting to the barbecue under the grill, had begun to separate from the connector which of course allowed gas to escape from the hose and ignite flames. Our barbecue had been properly cleaned and maintained and the separation in the hose was the sole cause for the fire. Our recommendation would be NOT to buy a Vermont Casting barbecue. This incident could have had much worse consequences, including burning our home, or exploding and causing death.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 19, 2019

    Paid 1900.00 plus $200 for gas hook up. Spit bends with small chicken. Turns out not to be stainless steel as the silver came off and showed black underneath. Next the starter quit after about one year. Next the internal structure that the gas tubes fit into began to disintegrate. The outside of the barbecue is perfect and looks great! Now I can't get the lights to work on the heater controls. Then this year noticed black paint dropping on my food and found under the hood that it was painted with a black paint that now is flicking off. Had to brush this to remove all the loose paint. Don't know how long that has been happening!! No help from store or Vermont. Just told to buy a new interior package for 300.00$ U.S. And be sure to paint the metal with black heat resistant paint!!?? Didn't do this. I replaced the spit myself with a stainless one. Very disappointed with something that I thought would last many years for that cost!!

    17 people found this review helpful
    Rated with 3 stars
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    Verified Reviewer
    Original review: March 27, 2018

    Vermont Castings Gas Grill had great quality exterior and components, crappy interior. Firebox and Drip Tray disintegrated after only a few seasons of operation. Had those two items been produced of the same grade stainless steel as the exterior instead of that porcelain coated sheet metal this grills would last several lifetimes.

    32 people found this review helpful
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    Vermont Castings Company Information

    Company Name:
    Vermont Castings
    Website:
    www.vermontcastings.com