Traeger Wood Fired Grills Reviews

We almost settled for a cheaper version of the pellet grill and are so glad we did not. We grill almost every night. The food taste out of this world and the grill makes it so easy with the controls. We love our grill and would buy it all over again!!!

On the 4th cook, the unit could no longer control its temperature. It showed the goal temp was 250F but the actual temp it showed was 368F and dropping. When it got to 300F, it turned around and went back up. Customer service? There is none. No way to email and no answer on the phone during their listed business hours. Really $1200 for a smoker that works for only 3 cooks is a bit much. Didn't even finish up one bag of pellets before the thing became a (nice looking) boat anchor. I guess it's going back to ACE.

We absolutely LOVE our Traeger! I got it for my husband on his birthday four years ago. It is extremely versatile, allowing us to perform just about any cooking technique you can think of! Smoking, searing, BBQing, shish kabobs, desserts, veggies, you name it! Having the added flavor of smoking makes meat taste absolutely amazing! I highly recommend this product to anyone who enjoys BBQing or enjoying very flavorful food!

For years, we had used propane grills and I had so many problems from flare-ups to running out of propane, and faulty starters. After watching an infomercial for Traeger Grills, I ordered one and couldn't be happier with it! Simple to operate, just plug in and turn a switch. No more flare-ups, the food tastes great and cleaning it out isn't a terrible job. My only downside is running out of pellets midway through grilling, but that's my own fault.

The portable Traeger Scout grill is a great idea that fails in execution. Temperature control is so important in grilling and Traeger has not solved that puzzle. The other issue with Traeger as a whole is the documentation conflicts with corporate support advice. The other issue is that it is, in one important instance, misleading. Pellets are fed into the grill on a timed basis, not on the basis of temperature. This is a fundamental flaw of the controller and not unique to Traeger. Only PID controllers actually deliver pellets based upon temperature.

I would give them negative stars if I could. If you have nothing better to do than follow incorrect advice and be treated as if your time has no value, then by all means, do business with this company. They will polite you to death while they give you information that they know is incorrect and a complete waste of your time. When, after many calls and many hours of working to solve connectivity problems, one of their reps finally admitted to me that they had been having a problem with their firmware for weeks and were now pushing a new update that should solve the issues I told them that I had completely had it with their dishonesty and would be returning the product. Why couldn't they have admitted to me two weeks ago that they were working to resolve a software issue? Why did they make me waste hours and hours implementing fixes that they knew were nothing but busy work? Unbelievable!

Did initial burn as the instructions detailed. Never worked again. Cust service was clueless. "2 hour" wait per cust service hold message. Then said I had to fix it myself. Unbelievable. Returning and buying a Green Mountain Grill.

I was so excited to get a Traeger, TFB30LZB, Grill for Christmas last year, (2019) albeit one of the least expensive ones. In less than 5 months of owning it I started experiencing problems with it maintaining the set temperature. It was constantly fluctuating by +/- 30/40 degrees. I called customer service and had to leave my phone number in which they called me back several hours later and informed me it was normal and due to ambient temperatures & wind.

I bought a Traeger Scout grill last October. It never kept a consistent temperature from the time it was new. On May 22, the grill failed, it would no longer ignite the pellets. I called the "customer service" number and got a recording that said the wait time was up to two hours. I followed the prompts to leave my number and get a call back, and to this date, May 27, I have not received a call. I emailed them five times and only get an automated response, no response from anyone. They advertise a three year warranty, which is complete false advertising. My advise is to stay away from Traeger products and look into a company that stands by their products. Traeger customer service is non-existent and their products do not deserve the hype they are given.

I purchased a Traeger pro 780 last September. Saturday the 23rd of May 2020 I started my smoker, it started to preheat then shut down. I called their support line and waited 2 hrs, when answered I was hung on. Horrible!

I bought a Traeger Grill for my husband, in the beginning of April, from Home Depot. We were so excited. We used it for 3 days and the hot rod went out! So we couldn't even use it. We called 5 times...twice we stayed on hold for over 2 hours for 2 of those calls. The other 3 calls we asked for a call back. It is now mid May and we are still waiting for a return call!! We were told that we could not return the grill because we didn't buy it directly from them..and Home Depot says "call Traeger". We are so upset and feel like we bought a copper trash can. Their customer service stinks and the product is even worse. Steer clear of these grills unless you want to become fully vested in learning how to take one apart and put it back together....multiple times! By the way, they did say they would send us a replacement part...and that took almost 3 weeks to get.

My family ordered 3 of these grills as gifts and one came broken during shipping. One of the hinges had snapped and bent the hood door. We were on hold for hours with Traeger and were told that the replacement parts were going to be sent out in 7 to 10 days and that we would receive a confirmation email after our call. When an email didn't come, we called back a few days later (again with a long wait) and were told that an email would be sent in 7-10 days once the parts shipped. After waiting 10 days, we called to check on the status and were told we would have to wait another month to get the parts. I have not even tested the product but can say that customer service is awful. I should have just returned the product.

I purchased this grill less than a month ago. It has stopped on me 3 times, fire went out where I had to remove the food, Today it just doesn't work. Then you have to remove grill, drip tray and cover for the heating element and vacuum all the pellets out. Using an old fashioned charcoal grill would be less of a hassle. Finally got a hold of Traeger, They called back after 3 hours on a call back and when I called other times in the past 3 weeks, you are on hold 2 or 3 hours, or if you leave a call back number, sometimes they don't call back. Will never buy another one!!!

My grill had trouble getting up to temperature and couldnt get much over 350. Wasted a lot of time and pellets troubleshooting over the phone and they kept telling me nothing is wrong. I made a complaint with the BBB and they decided to send me a few parts. First a fan then a temp probe. Didnt fix it. Just wasted more of my time and pellets trying to make it work. Finally sent me the hopper controller assembly. That helped getting up to temp but if you want to smoke anything more than an hour you cant now because it stops feeding pellets for some reason. Getting more runaround. They want picks of my pellets and grill assembly. It gets up to temp and stays for about an hour and stops. Waste of money!!!

Traeger markets all of their pellet fired grills as a "smoker grill". However in reality it's not a smoker grill or even a grill. It smokes only during startup, after it ignites and gets to temperature the pellets get completely combusted like a blast furnace resulting in very little smoke, not near enough to properly smoke meats at any temperature. Read other customer reviews, they all state the same problem. Traeger has carefully tailored their marketing message to down play this serious deficiency. It also fails as a grill because it only reaches 450°f and applies indirect heat to the food because the drip tray is between heat source and grill surface. My kitchen convection oven operates on exactly the same principle. Mechanically the grill is designed and manufactured very robustly with high quality, assembly was a breeze. Temperature control is very good, as good as my kitchen convection oven.

Within months of purchasing the grill, the temperature would get close to, or the initial temperature setting but then after 30 minutes, it would drop at least 150-250 degree. It would stay at this low temperature, rise a little bit and then drop again, or turn itself off. Called customer service multiple times; each time had a different person and had to go through the same story and process, even though they had records and could connect to the grill via WiFi. Ultimately, they sent a new induction fan which I installed though it didn’t solve the problem. Also had multiple email conversations with promises they’ll look into a solution and get back to me, though they never did. They have now stopped replying to my emails. Please do yourself a favor and never buy a grill from Traeger. And a class action law suit is what’s needed to bring this company around.

Paid $600 for a grill, does not work, been calling almost everyday and cannot get them to answer or call back. I’m sure it’s something simple and I think I will like it but if someone will help me out maybe I can use it.

We purchased a Traeger Ridgeland grill thru QVC because it seemed like a great deal. The grill had a dent in the pellet box, I could have lived with that if the grill worked. When you try to start it, it gives an error code and will not start. I tried several times to contact Traeger but they do not respond. I will never buy another Traeger product. It is no deal if it is broken and no customer service! I would have given no stars if it would let me.

Pro 780. Grill was great before the update. Now I have no WiFi connection. All of a sudden my probe throws a error message. Call it in. 2-3 hour wait but they will call you back? When they do you have someone speaking pig Latin that I cannot understand on the other line if you're lucky! Way to go Traeger. Built in America supposedly and when it fails you bring in the **. Thanks for taking a grand out of a hardworking Americans hands. Never again!

All of the smoking/grilling/cooking works great. I upgraded to get a grill that was Wifi enabled, and it's been a total disaster, never works, Traeger support is zero help. I've spent hours with them telling me the same thing on the phone and then they hang up. I wish I was making this up because I like the brand but really bummed about the customer support and technology.

DON' BUY THIS CRAP! I got a Traeger Timberline 1300 two weeks ago and could not connected the Wifire since that because is a PIECE OF TRASH!!! Smoker work good but the wifi connection NOT!! The customer support is another waste of time! they only have one phone number with maybe one or two employees, responding hundred of phone calls regarding to the Wifire issue!! This is a nightmare. I spent $2,000 on this machine and the product does not work 100% fine. They do not have any email to contact support and only by phone. Most of the time I called, the communication break down. How is this possible after spending that amount of money???

Went to Home Depot to buy a Weber gas grill. Traeger salesman put on a good pitch so I gave it a try and bought one $599. I have grilled about 15 times cleaning out the pellet dust after every use (big pain in the **). So far it has quit three times on me and I had to remove the meat. Clean out the non burned pellets and go thru the start up process again. And forget any constant temp when it does work, I get swings from 180 to 300. If I tweak it down goes way low and the the top end will only get 370 at best. I will NEVER recommend this smoker to anyone, I did end up buying the gas weber and love it ...

I bought a Traeger Pro Series 780 with wifire. Called customer service 5-8 times with no luck on talking to anyone on wifire not connecting to house wifi. No luck on talking with anyone. I would not invest in this product with this company, there is no support!

Many years ago, my uncle offered one to me for free. I didn't have a way to transport it, so I had to pass. Big mistake! I should have tried harder! This thing is amazing! Whether I am slow-cooking chicken for 2-1/2 hours, or putting fancy steaks on it, I can't go wrong. The heat is evenly distributed and I can count on the probe reading from one piece being the same for everything else. I was not looking for anything high tech at all, but the Wi-Fi with the app is frosting on the cake! This is well constructed. The crew that assembled it did a great job of tightening everything up perfectly! Thanks Traeger!

If I could give them a negative stars I would. Brought the grill about 7 months ago and was the worst 750 I ever spent. I have contacted them almost every 3 weeks for a replacement part. Rebuild the grill 2 times and it still doesn't work.

This grill was given to me as a gift. I have used it approximately 12 times and it is already unusable. The only thing good I can say about it is the customer service. They are extremely nice. But they are very busy which says a lot about their product. They are sending me several “parts” which they think are the problem. My grill keeps shutting down. Temperature will show 250 -525 within 10 seconds. Finally the grill will shut down. It took me over 2 hours to grill 4 hamburgers and then they weren’t done. As soon as I get this grill working, I will sell it to the highest bidder and go buy a Weber. Horrible, horrible grill.

Many friends recommended Traeger grills so I purchased with high expectations and believe eventually grill will work but my first grilling experience was terrible. Apparently auger loaded excess pellets, grill flamed up and smoke from grill gave a terrible taste to the honey ham we were grilling. We ended up throwing away a large ham that was completely ruined by the grill. Tried to get technical help but it took over two hours to get a response and then response was not that helpful. I had downloaded a cooking sequence directly from phone for my first cooking outing. Would not recommend that for first time users. Would recommend a simple manual cooking for first or second cooking outing and then go with more automated features.

I've been grilling and smoking food for many years on gas, charcoal and pellets as not one is the best fit for the results I want do to flavor or time at hand. I've owed a Lil Tex for over 15 years and performed great when I wanted to cook while doing other things and was dependable. For Father's Day my family decided to upgrade me to the Timberline 850. My 6 months of experience has not been good as you should expect paying 1700 and is their best model. I use my pellet grill 2 times a week all year long and keep them undercover. I do like features like it being insulated and has a gasket, meat probe, three heavy racks and electronic features for wifi info which can be wonky. The grill takes way long to heat up like over a half hour to get to 165 and I clean the firepot like you should. At 400 degrees with a clean grill will catch the chicken on fire from the edge of drip pan every time. The gasket is coming off now from the back.

Worked well for three-four years then temperature sensor randomly malfunctioned. Some days perfect. Others it would reach 375F and I would come back in an hour and wellah 62 F. Pellets were new bags of Traeger only. Auger works... Can’t get Traeger to talk though they are local. It was once a great company with outstanding service, apparently that has changed. Jerome

We bought our Traeger Junior at Costco one week ago! We cooked chicken breasts on it. They cooked just fine. I try to smoke jerky, Something that is supposed to take 3 to 4 hours is now going on 9 hours because it keeps shutting down on him low temperature! This is something that Traeger either needs to fix or quit telling you that you can smoke with it because it is no longer a smoker if it won't smoke.

I was a lifetime user of Traeger Grills. This last one began shutting off in the middle of the cook. The company sent me a new control panel, which I installed but it didn't solve the problem. After hours on the phone and months going back and forth with the company, they still refused to authorize a repair for the unit or a replacement. The grill was still under warranty. Finally, after writing to headquarters, an executive offered me half off of a new grill -- in other words, asked me to spend another $300 toward a grill I'm supposed to have working in the first place. Never again.

My family bought me this grill for Father's Day and it started off great - the food tasted great and the wifi connectivity really makes the whole thing simple. But then it started acting-up - random temperature errors and shutting down mid-cook, ruining a few meals before I gave up - this was after 3 months of ownership. I have been chasing Traeger Grill support for 2.5 months trying to get them to help (no luck). I have tried all the troubleshooting steps with no success. I believe I have found the issue - a small temp probe that is probably a $20 part - but cannot find it to order online so I asked Traeger to send me one - that was 2 months ago and it still has not arrived.

The issue - Uncontrollably high heat and no temperature regulation on Traeger Scout. The cause - The RTD sensor does not regulate the temperature. Now my story of the worst product design and customer service experience I've ever experienced.... On October 4, 2019 I purchased a Traeger Scout. Apparently, I was fortunate to find one since they are on perpetual back-order. I followed all break-in instructions and quickly discovered the unit would not regulate temperature. No matter what setting it was on, the unit temperature would increase up to 550 degrees and then the High Temperature safety alarm would shut the unit down. I tried unsuccessfully a couple of times to cook on the unit but the result was the same each time.

I bought my Traeger grill from Costco 7 months ago. I, like many others, have filed complaints with Traeger that the grill will not smoke or hold any temperatures below 250 degrees. This is critical if you are trying to smoke meat as per the many recipes outlined on the Traeger website. I have replaced the temperature probe and the digital controller/motherboard with no differences made. The grill will not hold any temperatures in the "smoke, 180, or the 225 settings."

I ordered a grill from the company on December 1st. On December 3rd they withdrew the full amount from my debit card, not pending but the full amount. I never go a shipping notice. My wife called in and talk to someone in the Philippines. He assured her he would find out what happened and email us back. Nothing happened. On or around the 12th informed them I was an attorney and they had committed fraud, conversion and breach of the Texas Deceptive Trade Practice Act and I was filing an lawsuit. That got their attention and they refunded my money. I am still shocked. Never had this happened with a major company. I will now stick with Amazon only.

I placed a large size order on 11/16/19 for a Christmas gift. I did not receive confirmation so after 12 calls and 3 emails - no confirmation and no product. Left on hold for an hour or more and talking to 3 different supervisors who said they would call me back and expedite my order, no call back. I’m not sure what to do. The retailers in my area do not carry all the product I need for the gift. At this point I’ll give a different gift. After reading some Traeger reviews they are known for poor service. The customer service representatives I talked to were Laney, Ashley, Josh, Keenan, Jessie, MAC, Jessica, Maria and Kat. If Traeger really cares about customer satisfaction they should give me a call...

I purchased a Silverton grill in March 2019 from iCostco. My 3rd Traeger. The first 2 were and are great. The latest one is terrible. Since I bought it, it will not hold a consistent temp. It will vary 100 degrees while cooking! I’ve been waiting over 7 days for a supervisor to call me about what they can do! I’ve replaced the temperature controller and main controller board with no change to the performance of the grill. I have no choice but to buy another brand now. I’m handicapped and have struggled to replace the parts they have sent me. Very sad.

To the Traeger braintrust who is only interested in maximizing profits. Your product has such great potential but you are losing your market share in the quest for greater $$$$. What a disappointment, the so called stainless steel drip tray is rusting and peeling off in layers when cleaned, very low grade stainless, I have replaced two fans and the entire circuit board. The windings melted on both fans, this is a sign of cheap material used by your Chinese contractors. I build a plywood shelf on the bottom to stabilize the legs, they bend so easy if you catch them on something when moving the unit. The shelf works great. Perhaps Traeger could have thought of this issue.

We choose the Ranger because we planned to use it when we RV. Here is the sad part; we used this grill one time before it messed up. That one time, it worked great! It has been an absolute nightmare since then, trying to get this issue resolved. The temperature would go crazy high and shut off on its own and would not restart. When my husband called the first time, and we 'thought' it was a great experience until we received the temperature control module. It was the wrong model. All calls after that, we were told a different date that the correct controller would be mailed out, alway later than the original date.

Bought this Traeger grill last week and it was the worst mistake of my life! I was ripped off and lied to about this product! This did not work from day one! I will take it back to Costco and will tell everyone to stay far away from this Company!

I purchased my Traeger at Costco. The Rep was friendly and seemed helpful. I was told that I could purchase a warming shelf and a front drop shelf to go with my grill and given a number to call to do so. I was also instructed to shop Home Depot for all Traeger needs. After visiting my local Home Depot, I learned that they did not carry Traeger products.

Grill was less than a year old. First the igniter went out. Replaced out of pocket from local dealer to get the part in a timely manner. Then the controller went out. Main contact line said that they were out of stock in Washington State and would take a week to get to their warehouse. Really?, they are sort of universal parts for all the grills. After two weeks, no parts received under warranty and called on a Monday. Customer service checked with a warehouse supervisor in Washington and said that they arrived on Friday. Was told that it takes 24-48 hours to ship out and on Wednesday night, still no email that they shipped. It's been 2 and a half weeks and not even an update on where the controller is. Very poor customer service from Traeger. Don't make any plans on inviting anyone over for a meal if any part goes out. I'll never buy a Traeger again.

Bought this grill less than 4 months ago. Temp won't rise above 250 degrees and it's 70 outside. All you get is some laughable email only customer service support (an immediate sign of a company you don't do business with under any circumstances). They allege a 3 yr warranty but told me to try and troubleshoot it... Send a tech out here to fix this problem, expecting customer to troubleshoot whether it has a ground short??? Their response are nothing more than try this cut and paste sections from their home kit. AVOID this company like the plague.

I purchased a Traeger 5 month ago, worst mistake ever. My grill was maintained flawlessly, only used Traeger pellets, covered and stored correctly. When set on 180 it climbs to 350-400 and it actually blew open the lid on the pellet box and had shooting flames so bad it burned the paint off the grill. After 5 different times with customer support, they pretty much told me too bad, they wanted to start parts replacing one at a time. So, they expect me to repair the grill, see if it worked, ruin another cookout, waste $40.00 on meat to throw away, then call again to try another part. This is the absurd to say the least, also they "lost" my info 3 times in a row, weeks apart, I had to keep calling to start over. Great stall tactic, BEWARE. THIS IS A DANGEROUS PRODUCT IF YOU GET ONE LIKE MINE. NEVER LEAVE IT UNATTENDED FOR A MINUTE. I have dealt with a lot of lemons in my time, but this is by far the most sour.

Do not buy a Traeger Grill--they are not built to last. We paid over $700 and before the end of second year, it was not working. Traeger has sent out repairsman six times (sixth visit today). Repair guy cannot fix. Traeger will not replace grill--are sending me new guts for the Traeger. This is not the most expensive grill but you do expect a grill for $700 to last longer than 2 years.

Purchased Traeger Silverton at COSTCO in June 2019. After a few uses it would no longer hold temperature and just kept getting hotter. Called Traeger customer service and they said bad controller and would replace. Asked how long to get replacement and was advised it was out of stock and could be weeks. So my reply was it had been purchased at COSTCO and I would bring it back, suddenly they found a replacement controller in WA and would ship it to me. That was six weeks ago and no controller.

First, the Traeger customer service team treated me very well and was highly responsive to my concerns. The product, however, is unreliable and even dangerous. I purchased a Traeger Tailgater, and Traeger waterproof cover, from Home Depot. The unit worked well for the first few cooks. I followed the manufacturer's instructions for pre-heating and cool-down periods, and use only Traeger pellets.

I bought my first Traeger smoker in 2013. It was good for about 3 years, but I had instances of the fire going out multiple times when doing pulled pork. I had a catastrophic flame-out that destroyed the unit in 2018. Bought a new Traeger and have had 2 flame out instances since (as of 4-2019). The new unit came with a faulty LCD screen which was replaced under warranty. Today (10-9-19), I was smoking a brisket and the flame went out again! RUINED. This, despite I cleaned the firebox per instructions. Traeger is junk. A family member had this when it was still made in America....the current models are JUNK.

We purchased a Traeger Silverton from Costco in September 2018 and absolutely loved the grill. In June 2019 we noticed the grill would no longer go below 260 degrees - even when set to 180. We completed some troubleshooting steps with customer service and in early July 2019 were told that we needed a new controller which was on its way. When we hadn't received the controller a couple weeks later I requested tracking info and was told it was backordered until the first week of September. I still had not received tracking info by the end of the first week of September so I contacted them again and was told it's back ordered until September 29th. Will it ever show up?? Who knows. If you're looking to purchase a pellet grill I would research Pit Boss, Rec Tec, Yoder, etc. as they seem to have happier customers and higher quality grills from what I've read online.

When calling as to when I could expect delivery of the Lil Texas 22 Grill that I had purchased at the OC Fair, Customer Service Department told me that Traeger Grills no longer makes/sells/ships this product any more. My family really wanted a wood fired smoker. But because they told me that they were going to cancel my purchase transaction, I went back to the OC Fair and purchased another grill. I had to complain to Traeger and ultimately they cancelled/refunded my original purchase. Although I enjoy using the Traeger Grill, I believe that this company condones the use of Bait and Switch Tactics from their Customer Service Department. I hope you never have the need to contact their Customer Service Department. It is terrible!! Complaint was filed with Better Business Bureau but Traeger Grills never responded as to why their Customer Service Department treated me the way they did.

My wife purchased my grill from the local True Value hardware for my birthday. Used it once, the second time it wouldn't heat up. Called True Value hardware and indicated I wanted to return it because it was defective. They said I could not return it because it had been used. I asked how would I know if it was defective if I didn't use it. Called Traeger and they said it must have been a defective part from the factory. I didn't feel I should have to accept a self repaired grill that was only 2 weeks old. Nothing they could do but send me new part. It was a gift, I would never have purchased a Chinese manufactured grill.

We call Traeger back in April to tell them that our grill kept turning off every time we tried to heat it up. They said they were going to send us out a temperature probe which never came and two months later we called them again and then they said it was backordered . After ordering a temperature probe from another company and trying it it still didn’t work. We shut off three times before we could get the grill going.

After having problems with my grill I contacted Traeger. I was promised a replacement part, which never came. When it was determined they could not get me the part in a timely fashion (over a month) I requested a refund, which the sales associate agreed too. My grill was picked up, but then Traeger decided they wouldn't give me refund, send me a new grill, or issue a credit/gift card. TRAEGER STOLE MY GRILL! I'm a service member going overseas for an extended period. I fully believe Traeger is using this opportunity to get out of honoring their promise and warranty. MILITARY BEWARE!!

Initially it worked one time. Called customer service and was told I'd have to fix it myself as there was no one in all of San Diego who you service it even though it's still under warranty. Called again after I tried to fix it according to the 'directions' emailed to me and after I received the part or hot rod. Terrible directions to say the least. After speaking with them again, they said someone would call who could service it. Wrong... He's never fixed a Traeger grill and would have to charge me by the hour. He recommended returning it or asking for a replacement. In other words, TERRIBLE service! I would not have bought it if I'd known.

It's unfortunate that it's come to this. I was hoping for a better outcome from Traeger concerning this problem with the lid. I have had it 5 months and this will be the 3rd lid because of poor design. I have sent them pictures and all they can do it keep sending me replacement lids during my warranty after its up they will cease to send me replacements. I asked if I can upgrade to their newer models that don't have this bracket welded to the lid and they don't have a program for this is I was told. This is caused by normal use. I don't slam the lid open. I am very easy with it. Look at the picture closely and you can see where the hinge meets the barrel. They are lifting. Actually they are bending.

I have been a loyal Traeger grill fan for many years. Recently I bought a tailgater grill from the CALIFORNIA State Fair. When talking to the salesperson at the Fair one of the things I asked was it could come with a cast iron grill insert or stainless insert. He assured me if I called the customer service before it was shipped that they could change it out. Well I called customer service and they told me that these grill inserts were not available for this grill. I asked to speak with a supervisor and they informed me that one was not available at the moment and that one would call me back in 24 hours. Well.... that didn’t happen! So I called back again and they told me the same thing and about that time I was starting to get perturbed.

I've had nothing but problems with the Traeger Grill that I purchased from Costco in June, 2019. Customer service has been a disaster. I've been promised two call-backs. It never happened. When grilling, the temperature doesn't come to its set-point. My heat deflector warped on my first use. They told me that they'd send one right out. After a couple of weeks, I called back and they told me it would take a couple of months. Then they told me that the heat deflector wasn't the problem. They said that the temperature probe is bad and they'd send one right out. After I didn't receive it I called back. The rude customer service person told me that the Georgia warehouse was out of the probe, but the Washington warehouse had them. She told me that couldn't send it from Washington but later told me that she would. After reading so many similar reviews I'm convince that this company is ripping people off. Has a class action suit been filed?

Bought a Traeger from Ace Hardware. After three uses the paint bubbled on the front and back. I tried to deal with Traeger. As they say - it was a big circus. I finally took it back to Ace Hardware where they committed fraud and tried to put the charge back on my bank card. Bought a Pit Boss that is made in America.

A fire occurred in the hopper of my grill necessitating a significant and costly repair. Customer support asked if I had performed the shut down cycle, and that failure to do so would cause the fire. I replied that I didn't know anything about a shut down process, that it was not mentioned in my owners' manual nor indicated on my grill's control dial. In spite of registering my grill upon purchase, I never received any updates to the manual from Traeger. Consequently, I asked Traeger to absorb the cost of the repair parts I needed (I furnished the labor myself).

I purchased the Traeger Silverton May 14, 2019. I followed the start procedure for the initial firing and all worked well. I conducted three different cooks using the smoke setting the longest lasting approximately 16 hours. The unit worked flawless. I then tried to use the unit on the high setting and had temperature fluctuations of approximately 60 degrees. I clean my grill each 3-5 uses. My pellets are new and stored indoors in an air tight container. I only load what I need for the cook. And yes the pellets are Traeger brand.

I cannot be more disappointed by the Traeger grill I purchased at Costco Canada. We bought it in May and possibly used it 5 times max. Out of these 5 times, I had to call support 3 times because the temperature would never reach the set point and even ramp down. We used a Shop-Vac to clean up the pot twice in 5 utilisations. We were told to clean up the sensor and we did it like every ten minutes hoping that the temperature would finally reach 350 or more. It was to happen. I expected SO MUCH MORE FOR THE ~1500 $ CDN I paid for that piece of. If I had a chance I would very happily return it to Costco to swap it for an excellent Napoleon « real » propane BBQ.

I bought this grill, got it home, next day fired it up for initial fire up and seasoned it. Went to cook some burgers next day and it would not heat up. Did my research and kept trying, no luck. Emailed and called Traeger the next day. They asked if I would do some troubleshooting. Sure why not. They sent me what to do. It involved taking the hopper off (which turns out you need special screw driver, which I had) then pull wires apart and change them around. Then no luck so I called them they said I needed to do something else, nope that was in what they asked me to do. Answer I received was that the hot rod was faulty, they then said they would ship me parts. Umm no. I paid a lot for this and you want me to wait and fix myself when it was used once. Hmm wonder if BMW does the same. Said I would return it. She said they would escalate this and have some call me. Ok. Still waiting over 2 days later. Returning this POS.

I purchased a Traeger Grill June 2018, and have been having issues with it since May 2019, keep in mind I live in Upstate NY, so I don't use it for 4 months a year. It does not hit temperature, Shuts off on its own, and has Caught on fire twice. The Warranty is a 3 year "DO IT YOURSELF" warranty, which means you have to troubleshoot over the phone, get the parts, and Install them yourself!!! This company has a horrible product, they do not back it. After looking at their Better Business Bureau rating, it says this is common with them. Poor customer service and no return phone calls and the warranty is bad. BUY an Green Egg!!

I bought the grill from a very reputable place. I had trouble with it the first time I used it and every time thereafter. Temperature fluctuations during cooking and then it would just shut down sometimes. Very inconsistent. I have contacted Traeger multiple time about the problems I am having. They had me run the grill multiple times so they could check things. Well after a year of this, I had enough. Then they said they would send me a part and wanted me to attempt to fix it. I paid $2000 for this grill and was not about to fix it. I called today and was on hold for 30 minutes. I called again the they said they would have a manager call me. I waited for 2 hours and still no call. Horrible, horrible company that does not stand behind their grills.

I purchased a Traeger grill at the California state fair because they were offering an EZ payment plan which splits the price of the grill into three monthly payments. The rep at the fair assured me I would get the grill with seven days. 7 days pass and I contact customer service to see if I can get a tracking number as I am rather excited to receive the grill. The agent tells me the accounts purchased from the state fair have a few more steps to complete than grills purchased elsewhere. No problem, and understood. I call back on day 14 and the agent tells me they are missing the last four digits of my zip code, they have the first five, but it was placed on hold until they could find the information. The agent corrects the mistake and tells me the grill should continue to process.

Have had this grill for less than a year and have had trouble with it from the beginning. It would just cut off for no reason with an error code of "AER", which they said was not a valid code. But "HER" was a valid code... I do know the difference in an A and an H to say the least. Every time that I used it, I had to constantly go check it to be sure that it was still running. After a terrible episode of smoking profusely and the temp set at 450 degrees, it read that it was 122 degrees and was billowing smoke.

Purchased a Silverton Traeger pellet grill at Costco. A pretty expensive grill. The first time I fired it up for initial break in burn the doors on the front of cabinet fell off. They had used plastic clips to hold the hinge pins which melted right off. Now the fact that happened was not the issue. Despite how reassuring and nice their customer service was on phone they would never get the part sent out. So here I spent between 700$ and 800$ on a grill which has the doors fall off right away and the company can't get me the replacement part. They keep telling me the part has been redesigned and keep sending me the old defective part which takes like 8-10 weeks to arrive. I finally gave up on it and fixed the door myself.

I was very excited to get my Traeger grill. I had been eyeing them when Costco would have them on sale every year so in 2018 I finally pulled the trigger and bought one. I did the initial firing instructions and everything went normally. I used my grill the first time to make a pizza and it turned out fine. The second use was ribs using the 3-2-1 method. The temp would not stay regulated with the temperature fluctuating over 200 degrees. I took the grill apart and cleaned the firebox out thinking that might be the problem. The third use was pork chops. Same result. I was so disgusted with the performance that I called customer service. They had me clean the grill again and do a test run for them. Same thing. Temp fluctuation.

My Traeger has been down for a month, cant get my part from customer service or a call back from a service manager. 1st call they were going to send an auger. 2nd call 2 weeks later, part not delivered yet. They said the warehouse didn't get the message. Part will be sent. 3rd call. Part is out of stock and hasn't shipped. Cant get a service manager to talk to me or call back.

Purchased the large Texan model 2 years ago, from day one the temperature was off. Put in 3 control boards which btw are made in China, go figure. The grill runs too hot for smoking and too cool for grilling. As soon as you open the lid to flip burgers or steaks, the unit losses 40 or more degrees and it will take 5 to 10 minutes to recoup that loss. Two problems....electronics from China and I suspect the burner box too small for a large grill. I now converted it to a regular charcoal grill. Dont waste your money.

Traeger Pro 22 Series. Ontario, Canada - I've just about had it with this unit. First time cooking I set to smoke, waited about 5 minutes and then set to 225. The temperature went to 340 degrees! Called up Traeger in the US. Useless support. Called service in Canada. They send me a new controller. Installed the controller and temp was all over the place. 40-50 degrees fluctuation. Called service again. They sent me a new probe. Installed the probe. Same thing. At a price of $1100 I expect it to work flawlessly out of the box. Frustrated and pissed. I want my money back. Should have purchased a Kamado Joe!

Very disappointing. Ok for cooking chicken or pizza. Will not hold a temperature. Varies up to 30-40 degrees. Open the lid and it's a waiting game to get to the selected temperature. Absolutely useless in the winter. I dont like my burgers and steak cooked in a under preforming oven.

I just purchased the Traeger Pro 780, and what a piece of junk. I own 2 other Traegers with no problems at all. I upgraded for the wifi features on the 780. I can't keep a steady temperature. The temperature will swing up to a 100 degrees from the set temp on the panel. Call customer service, and they tell me I'm not starting the grill properly. I have 2 others, so I know the procedures of startup well. I'm taking it back, and I just purchased a rec tec. Check out the reviews on them. Traeger has gone to hell with their build quality, and customer service. For a 1000 bucks, I expect a little more.

We ordered the Ironwood 650 and when it arrived the badge on the front had been attached upside down. For a 1200 dollar grill you would expect that details like that wouldn't be overlooked. We contacted customer service who offered us some free sauce and rubs. I told them we would feel better if they would offer to extend our warranty since we couldn't be confident with their quality control. They just basically copied the original email and sent it back to us. For marketing themselves as a premium product and charging the price they do this was a pretty awful introduction to the Traeger brand. I recommend you look for a company that will stand behind their products better than Traeger.

This Traeger Ranger seems to be an after thought by Traeger. It's a good idea but failed in the design and engineering. Grease leaks out of the grill onto any and everything it is setting on. Wood chip dust from the grill gets into the fan compartment and collects there. Due to the extreme heat I think it might be a fire hazard. The grilling instructions that are included with this grill are actually for the LARGE Traegers. If you use this recipe book for the smaller Traeger you will always over grill your food. Try to tell Traeger about it and they don't want to hear about it. This grill has already been recalled for defects according to Traeger by the Government. P.S. I'm a certified BBQ Judge.

It cooks the best steaks that I’ve ever cooked on the grill. The automatic probe helps me not to over cook the meat. It heats evenly and it gives it a good taste depending on the pellets that I put in.

From the delivery day, about 7 months ago, till now with use at least once a week it has performed flawlessly. As an inexperienced griller I have turned out, by others description, "The best brisket I have ever had," "This chicken makes chicken a favorite," "How did you ever get BBQ ribs so tender & still so juicy," "A rare steak that is melt -in - your - mouth tender and so much flavor without the usual grill marks."

Traeger never heats up all the way. Other than that, we love it and would recommend it to anyone. We have not yet smoked on it, only grilled steaks, hamburgers and sausage but plan to smoke a brined brisket soon.

Easy to operate, pellets lights and starts with one setting. I like the way the Traeger grill maintains constant temperature, the provides smokey flavors that you can choose from. Cleanup of the grill is with little effort.

Not consistent with temp. Various times it has ruined our good quality meat. We love the flavor and the experience of a smoker but it needs to have consistent temperature and also it doesn’t reach the high temps.

For the price it could be better on durability because I have to keep tightening it up. We had it for almost 3 years and I will say a traditional coal grill is more sturdy especially when you like to use it a lot. I wish it was a little bigger or at least the part where you put the pellets. But it does cook well so that's a good thing. It does do all the things it says as far as baking, smoking, and grilling.

My Husband and I bought a Traeger through Costco about 2 years ago. We loved our grill until about 15 months later, it started shutting off. He thought pellets were getting stuck and started vacuuming and cleaning in out. This did not resolve the issue. We then began calling customer service and no resolution. We got the runaround for about 2 weeks. After reading people's reviews went to Costco and got a refund. Thanks to Costco. I would not buy Traeger as they outsourced customer service and it was terrible.

Best grill ever, had several different brands and none other compare! I’ve had charcoal and gas grills, but this wood pellet grill in my opinion has to be the best for smoking meats, barbecuing, warming, and baking!

This grill had problems from day one. The temperature probe never worked. Even on a hot summer day, when set to high (should be 425), it never read more than 360. Lesson learned by screwing up several meals. It won’t start correctly more than half the time, despite very regular cleaning and following troubleshooting in owner's manual. Even if you can get it started, It will not stay on and keeps randomly shutting off for no reason. Food tastes great when it works. But this product is total and complete garbage.

This Traeger operates easily. The Traeger smokes the meat and heats the meat at the proper temperature every time. You can sear the meat well if needed and take your time with the meat as well. This grill does it all. It’s fantastic.

Traeger and pellet grills are ONLY way to grill. Gas is old school, like the stick shift in a Porsche. Flavor, slow cooking for brisket, or fast heat for steaks which cannot be done with a gas grill. Turn it on, get your items ready and the pellet grill is ready. NO TURNING! Put meat on and let it cook. Probe will alert you when it is done. NO FLARE UPS! Ok, get the hint?

Bought the Timberline 850 in Jan. 2019 and it work like a charm till May and then we were cooking a prime rib and it quit heating so we shut it down and started it back up again, and the thing caught on fire and burn a lot of the paint off the unit. Traeger has sent me new probes and 2 new controllers and still can't get the thing working again. Have just about had it, now I can't even get them to call me back and I think everyone who is complaining on this site should get together and get a class action lawsuit going.

Have had a number of gas grills and Weber products. The Traeger pellet grill is by far my best choice. It cooks the food very evenly but have never burned anything. The pellets make it easy to set a temperature and not worry about the fire or consistency of the heat. Great way to smoke as well as you can set the temperature and forget it.

Had our Traeger for almost 5 years now. It has only had 1 problem and that is when the ignitor went bad. Called Traeger and they sent us a new one, no charge. We use it a lot. Food always turns out perfect. When the time comes to replace it, we will be getting another Traeger.

I have used my smoker a few dozen times and was happy with it until some water got into the pellet hopper this winter. The pellets aren’t burning. In watching Traeger’s troubleshooting videos on YouTube, I apparently have a blocked auger. I won’t know until I basically disassemble the whole unit, which looks pretty involved. Cooking dinner shouldn’t be this complicated. Disappointed. At the price I paid, I thought this would be a long lasting, reliable appliance.

I enjoy smoking my food. It tastes so much better. The Traeger works wonderfully. I have not had a problem with it at all. I can achieve different flavors by using different types of wood chips. I love my grill.

I purchased a Traeger Junior for my husband in February. We have used it 3 times. Each time temperature fluctuates from 180 to 500 degrees. It is a fire hazard for sure. We have spoken with Traeger 3 times, emailed once. Our grill was registered when we made the first phone call. After speaking with a Traeger Representative at Costco, he stated that we needed to speak directly with supervisor as what we described is not normal and it may need a new control box.

I have never had a Grill as good as this one. It is versatile and easy to use. When this Grill wears out I will undoubtedly buy another one. Any kind of meal can be cooked on this Grill since it is really a wood fired Convection Oven.

The earlier model I bought had some issues with the pellets getting stuck in the rotating auger. This was especially bad if there was some moisture and pellets became wet. The newer model I bought seems to have fixed much of this particular problem.

Bought a tailgater, set to smoke, went to 280 degrees. Called Traeger. They sent me a probe to replace the old one (yes they expect the consumer to fix their lousy product). Still didn’t help, called again, sent me a new control panel. Now it goes to 320 degrees when set on smoke. Called again, “it should be working fine”! Finally got it to work by gutting everything and using charcoal in the bottom! NEVER AGAIN will I waste my money on a Traeger product.

I purchased this Timberline 1300 for my husband a few months ago, after two uses the cord melted, Traeger refused to replace unit, sent us a new cord, we paid electrician to wire it up and it worked again for two more smokes until this morning June 2, 2019. It's now broke again and Traeger is sending my husband an entire new auger assembly. This product is defective and almost caused a fire.

For over a month since I bought this grill (a wheel fell off the first day). I've been trying to get a replacement wheel. In every call I have been assured that a replacement wheel is coming to me. It never does. My case has been escalated to a "supervisor" but the same thing happens: NOTHING. I assume that this grill, being somewhat more complicated than an ordinary gas grill may require some part replacement from time to time. I will return this grill to the store where I bought it because customer service is so bad, I know that I will never be able to get replacement parts. Buy anything but a Traeger.

I bought a Bronson 20 from Ace Hardware about a year ago and have used it roughly ten times for smoking brisket, ribs, pork shoulder, as well as grilling burgers and pizza. My smoker is ridiculously all over the place in temperature. For example: I am smoking a 6 pound pork shoulder at this time, and am five hours in. The temperature is set to 250, and it has varied in ten minute cycles between 180 and 330, the narrowest it got was two cycles of 230 to 305. This is the BEST the smoker has performed since I just found out that I am required to tell the smoker how to regulate itself through the use of a “P” setting that is set by using a toothpick to push a button inside a toothpick sized hole on the temperature controller panel.

Has anyone experience issues with customer service???? We purchased a Traeger grill back in December 2018, It was delivered damaged, called customer service before assembly of the unit and was told to go ahead to assemble and use, they would fix it and “and make things right.” What a lie!!!! Wish I had known I would not have touched it and returned the grill and bought from a competitor, this would have saved me a lot of headaches and aggravations.

I had a PTG + Pellet Grill the first table top model they had, had it for 1 yr. I the paint started to bubbling up in the hopper just above auger. Called Traeger. Sent pictures. Was told to scrap and sand paint off, that it would be OK. I had told them that I had bought it from Costco. At that point was told to return it back to Costco, they have a forever warranty, I did got full refund. What happened to Traeger's 3 warranty?? So I was out a grill, did I buy another Traeger grill?? NO! Liked the grill but 1 star because of customer service.

Will not Stay on!!! Not even 3 months old! Very disappointed. Took a lot of courage to spend $700 on a grill, but thought my Husband was worth it. Grill only worked for a few months. Mine has not been worth the money. Customer service will not answer!!

I bought the Timberline 1300 about 2 years ago. It never worked! We spent over 30 hr on the phone with Traeger and replacing parts. We never got it to work and Traeger did not know anyone in our area that could come out and fix!!! Since then I've bought 2 other smokers. They work great! I saw a representative at Costco who tried to sell me a grill. I told him my situation and he said "I guess you can sell it. For parts." Really!!! Not only does your smoker suck. Your employees do too. Debbie **.

I purchased a Pro Series 22. About the 3rd time I used it, I got a LEF or LER code. Not realizing what it was I tried to turn it on again and the Traeger got on fire. I figured it was a fluke and continued to try and use it. I have gotten that code several more times and I have called customer service 4-5 times. They sent me a new controller and that did not help. I have now been told there is a part, but it is on back order that might help. In the meantime I am to remove everything on the grill, clean out the pot and then turn it back on. WOW THAT IS HOW I HAVE ALWAYS WANTED TO BBQ! I have sent them a message I want a refund or a new Traeger, but that is not going to happen. What kind of company does not try to make their customers satisfied? I guess Traeger does as I have read all of these reviews.

I bought a Traeger Pro 34 from our local True Value on April 20 2019. Used it two times worked great but on April 30th it would not operate. Went online and followed online troubleshooting videos and narrowed down to faulty controller. Called customer service on May 1st and after 45 min on the phone was told a new controller would be shipped and we would be notified. No shipping notification came through so after a few day check back in.

I have had a Traeger for 10 years and loved it. Purchased a new one this year and on its first use it wasn’t cooking. I put in two oven thermometers and found the temperature was off by 75 degrees. I called Traeger and after spending an hour on the phone (mostly on hold) was told there is nothing wrong with the Traeger because I must have been taking the temperature wrong and they don’t know why the food wasn’t cooking?!?! They even said maybe it was the recipe!! Truly amazing.

I purchased a Traeger Grill in March of 2018 from Ace Hardware. The grill has not worked since I purchased. The problem I have is it does not get hot. If you want to grill burgers or steaks you need to wait an hour to get up to 350 degrees which isn't hot enough to get a sear and the temp just drops down. I talked with 3 service people last year who told me to clean the fire pot, clean the probe, change the pellets, and figured I wasn't getting anywhere. This year I called service 4 times and sent 3 emails to service. I was suppose to get a new probe 3 emails ago, but it did not show up. I am very unhappy with their service. They say they have a 3-year warranty, the warranty isn't worth the paper it is printed on.

I purchased a Traeger Grill last June and starting in December I started to experience problems with the heating element and the grill component would not heat up past 200 degrees. I called Traeger and they immediately sent me a replacement part. Unfortunately, this was not the correct part to fix my grill. I called again (after another 20-minute wait on hold) and they told me to to do a closed lid start. Nope. That didn't fix the problem. I have emailed over 10 times and get the runaround after waiting over a week for each response. They tell me to take it to an authorized dealer.

Anyone planning on buying any Traeger smoker, plan on being disappointed. I bought a Timberline 1300 last fall. Spent over $1999.00 for the unit. After using it a few times I noticed that the recovery time was extremely slow and most times at high temps when cooking it never reached its cooking temp. I contacted Traeger and they told me there was nothing they would do. This spring they came out with a whole new system that was to solve all of these problems I was having called D2 technology. I contacted Traeger “support” on three different occasions and asked them if they would be offering an upgrade for my smoker to the new D2 technology. They pretty much told me to spend another $1999.00 and buy another new smoker to replace my less than one year old smoker. I promised them that I would tell all of my friends of their sucky support and never spend another dime with Traeger equipment. Their support sucks the big one. Thanks for listening!

I bought my grill in the beginning of April. I have tried to use it 3 times, and the grill will not stay lit. I tried to call customer service and was on hold for over 30 minutes. I did that three times while sitting at work. On the third stint of waiting I was able to get through to someone. He told me that I needed to have the serial number and that I did not properly register the grill and would need to call back. I asked for a manager and was told that they all had gone home but someone could call me back within 24 hours. That was 3 days ago. I have a hard time supporting a product if the company hided from helping with a defective unit!

I purchased a $1200 Traeger grill from Costco In January of 2019. 4 months later it's dead. The digital controller is burnt up which appears to be a common complaint and Traeger Support has failed to respond to any of my written request to to provided warranty support over a $100 part. SAVE YOUR MONEY and avoid Traeger. This one is going back to Costco.

Got my first Traeger (Bronson 20) as a gift December of 2017 and I fell in love with it! I use it 3-5 times a week. I have had about 3 LER codes, but I learned my auger would have a pellet void making pellets fill my fire pot and put the fire out. I learned by occasionally & lightly stirring the pellets around to avoid have a tunnel like drainage kept pellets flowing correctly. A few days ago I bought a new Traeger the Ironwood 885 with the D2 controller & wifi and I couldn't be happier! I have 7 other grills, but my Traeger is my go to grill!!!

I bought my grill two years ago. I like the grill well enough but just recently something shorted out in the control panel and it melted it. First I emailed them, no reply for a week. So I resent first email response the next day asking which model I have. I replied almost instantly and again... no response for a week so same procedure resend email...nothing. At this point I’m frustrated and send them an email saying so, look at that they respond in 20 min saying they will ship the part and I should get an email to track it.

While I don't do significant internet business and do my best to support my small town local vendors, I was enamored entirely with this product at a COSTCO demo. I did research comparing the ability to cook and user cooking reviews, but I failed to check about the practices of the business. The company specifically claims all orders are filled within 24 hours and shipped with an expected delivery date of 7 business days later. When reconciling my month end credit card statement I saw the charge 24 hours after the order, as expected, but when it had been significantly more than seven business days and I called to find out if it had somehow been shipped to a wrong address or some other way lost by a shipping company. No.

I purchased my Traeger Pellet Grill at Costco. Model TFS62PLD SN. 1812-FN-013***. The grill was aggressively marketed and discounted. NOW I know why. Few weeks later Traeger rolled out their new line. When it came to assembling the grill, it became obvious that the grill had mismatched parts from several different models. Among other things the lower cabinet doors are 2" too large to fit. There are parts for a grill with a smoke stack which my grill does NOT have.

I purchased this grill and have had nothing but problems with it. It has never worked, and I am getting the runaround from Traeger customer service. The first time I attempted to use the grill, I started it on smoke, as per the instructions. The temperature slowly went all the way up to 400 degrees, and then shut down. I performed the shut down process, per the instructions, and tried again. Same results. The first time I contacted Traeger customer support, they had me run through the start up process with them on the phone, with the same results. They diagnosed the problem as being the Hot Rod, and they shipped me a replacement. After replacing the hot rod, I attempted to start the grill again. Same problems.

Purchased a Century 34 on 1/20/19 - less than two months later I used it for a 3rd time and the paint bubbled/peeled off the front. I called Traeger warranty dept. and was told the damage would be covered and to send in a pic and the receipt. I did so and then received a reply advising me the damage was consequential and that they would not cover it since the grill still functioned. Furthermore, I was told that I could just paint it. Not only is that a shameful response but when I posted a picture on their FB page I then noticed that they delete every single negative comment and picture that anyone posts. It’s a sad day when a company neither stands by its products nor its customers. Do NOT buy a Traeger until they learn to treat their customers with respect and actually warranty their product!!!

I purchased my grill on the 19th of February and was excited to see what all the fuss was about with these pellet grills. After 5 days, I received some accessories they threw in for free, but no grill. No big deal I thought. After not getting any kind of shipping notification, I decided to call in. The first rep I spoke to was nice, however, he could not find my order. He somehow tracked it down and said I would receive a shipping notification. I did and the tracking number did not work, and said it was invalid. I trusted that this was just a minor issue. Fast forward 2.5 weeks later and I still had not received the grill that was promised to arrive within 7-10 days. Called in and the rep was unhelpful and in a terrible mood. Said they had no clue where it was, but that it was on the way... when asked if they could verify with FedEx, they said they tried and could not. At this point it just sounded like they did not have time.

Bought the Traeger Pro Series grill. Got it home, set it up and started the process of curing the grill. That went smooth enough. Then started cooking a pork Butt. That was not so smooth. Grill set at 225 degrees was going along fine. I monitor my temps with a wireless ThermoPro TP20 thermometer. I had the alarm set at 300 degrees and 3 hours into the cook the temp dropped to 90 degrees. Went out to the grill and sure enough the temp on the display said 85 degrees. Checked the hopper, Hmm full of pellets so I shut it down. Removed the butt and dismantled it right down to the fire pot. Everything was normal.

Used it 2 times and stop working. Called. Was told, "Most likely the hot rod. We will send you a new one to install yourself, easy to install." HAD TO COMPLETELY DISASSEMBLE TO GRILL! Could not find fuses, took 2 weeks to get the parts. Terrible product and support, PLEASE DO NOT BUY THIS PRODUCT.

Don't be DUMB like me. Read the reviews!!! I bought a Traeger Ranger and there were no REVIEWS to read. The design of this grill allows most of the expensive pellet smoke to exit the grill during warm up and cooking from the excessive fourteen vents located on the sides of the base of the grill leaving very little smoke for the food. The larger Traeger Grills have a stack that lets you control the smoke. No controls on the Ranger.

I have Traeger's Elite Pro at my Lake Home and it works fantastic which is why I purchased their Scout for my condo. I am now on my second Scout and these grills are not worth the money. They say "set it and forget it", you cannot do that with these grills. I cook salmon on 275, after I change the setting from smoke to 275, put the salmon on, when I go back out the temp is up to 500. The temp has even risen to 500 when I have had the Scout on smoke. If I call Customer Service, they just say "you need to change the "P" setting". No matter what "P" setting I put the Scout on, the grill burns increasingly high, about 150 degrees higher than it is supposed to. I do not recommend this grill.

Wont stay lit/hot/warm. Usually fails in the middle of a cook with many friends anticipating something good. Haven't tried to light the thing since the last time the error light came on in the middle of a brisket for 10 people (mostly guests). My buddy who got one of the originals talked me into this HUGE mistake of a purchase. His is still working fine mines for sale though I should state in the ad "for parts only". By the way I am a non-verified buyer/owner, I can't find my Costco receipt anywhere.

I purchased a medium sized Traeger grill 6 years ago this spring. Since then I cook most everything on it. We had our moments of getting used to this grill. Which by the way is way more than just a grill. This is a wood pellet oven, smoker and grill. Reading the recipes online helps to learn how to properly cook on this device. It is not going to be the same as your gas grill. For one they do not get as hot. I found out after making mediocre steaks a few times that smoking them for about 30 min then taking them off and turning the heat to high and putting them back on for 3-5 min each side gives you an amazing flavorful perfectly cooked medium rare steak.

Best grill ever in my opinion, when it works. I live in the northeast, so we get four seasons of weather. When our Traeger is working we use it year-round, during the winter we have a Traeger thermal blanket which does work well to maintain the heat. When cold (25 degrees F or less) the grill can achieve and maintain ~375 degrees F.