About Traeger Wood Fired Grills
Overall Satisfaction Rating
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Before you hit that agree button, better read what you’re giving them permission to use! Went on to their Traeger app and before you can connect the app to the temperature probe/app you Have To Agree that they can use ALL your personal data as they see fit! Have had a chance to use the smoker yet but this is a major reason to double think ….In my case I just spent an extra $200 on thermo Works wireless thermo probe to monitor my meat temperatures in this smoker….
I have spent 4 hours of my life on a phone with support 2 different incidents, I have two Traegers. One in my house in Canada and one in the U. S, I use them lightly and the Canadian one has been inoperable for most of its life. When you buy Traeger be prepared to be a BBQ mechanic. They have no local support, they make you remove and replace their defective parts. This last one was a doozy. I ended up talking to a nice lady in Greece (I'm in Canada) who knew nothing about the grill other than to tell me to unplug and plug in a few wires. Then after spending 2 hours on the phone she advised me that the parts will cost me $450, and that my CC did not go through, we tried my wife's. Didn't work. Cards were fine. Then the best was that they would not send me the parts until I sent them the faulty part first. Crazy stuff. Run for the hills.
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I’ve had my smoker for a little over a year and the powder coating is peeling off. I am a manager for one of the largest coating producers in the world so I know this isn’t right. I contacted customer service and got nowhere. They told me it’s cosmetic and it’s ok. I told them people don’t spend a bunch of money on smokers for them to look bad in this short period of time. Especially when they are cleaned and covered after every use. They got crappy with me and sent me cleaning instructions. My cheap smoker from Sears looked better after 7 years than this one does after 1. I will never buy another one. I hear Pit Boss has a lot better service.
Cooking on these grills is a pleasure. The wood fired process keeps the meat moist and it's versatile too. That's where the positive comments end. The grills are unreliable. They constantly break down and when you call customer service, that's where it gets wiggy. 1. They are fundamentally dishonest. They tell you one thing and then do another. 2. They lack knowledge of their own products. 3. The hold times are unbearable. One of the worst experiences I've ever had with any company in any industry. They make the airlines, cable companies and cell phone providers look good in comparison. Run don't walk to find another grill, any grill. I can't wait to get a good old fashioned Weber charcoal grill and rid myself of this nuisance
I open the box and turned it on for the first time and got an error message. A $4000.00 grill and it did not work. The part will take a week and I have to install it. They did not offer me anything for my trouble. Why would anyone pay $4,000.00 on a grill. I was on hold for over 1 hour. Very poor service.
RED FLAG!!! No accountability from company on flawed powder coating, no support after the sale. Bought my Traeger in September 2021, top of the line Timberline 850 for about $2k. The grill sits under a cover awning, is cleaned/wiped after every use, and is covered with Traeger Cover. After 6-7 months of ownership, on the back of the grill/barrel in 3 areas, the powder coating is chipping. The customer service team is saying it is from grease build up, but the grill has only been used 15-20 times, and when I wiped the area in the back left, it was just pellet dust. No large amount of grease build up. I asked for a plan of action, they said as a "courtesy" they will send me a new "backpack," which is the detachable panel on the back, not the area that has the powder coating chipping.
The true issue is not being addressed appropriately, and Traeger is not standing behind their "TOP OF THE LINE," product. I looked forward to owning this $2k grill for 15-20 years, but if the powder coating is already chipping off, next comes the rusting. When you buy a top of line product, especially from Traeger with all their "great warranties," they advertise. You would expect the company to stand behind their product, and understand when there is a manufacturing flaw, and to do the right thing for the customer. I do not recommend Traeger, if they aren't going to do the right thing with their top of the line products, just wonder how you will be treated on a more basic line. I have been in manufacturing/retail for 10 years, I would avoid this company at all costs, great product, but a product is only as good as the company that stands behind it.
I had an issue with my 885 Ironwood smoker. Anita walked me through the issue and answered all of my questions and order parts to fix the issue. I wish more companies had customer service like Traeger.
First of all, I LOVE this grill. Customer service is another story. I hate to be somebody to complain, but about 5 months after having my grill the paint started to peel off of it when I was making wings. I figured this wouldn't be an issue given the great reviews I read. The wings took 40 mins to make and while on the phone with customer service, I was told the paint was peeling off of the side and underneath the grill due to a grease fire after sending pictures of my grill. How is that possible? My deck would have caught on fire if that were the case. They then told me they could send me new parts and recommended a good spray paint that would be good to cover up the peeling paint. What a Joke - to think how many times I've shared this grill with my friends. I will not be spreading the good word any more, companies that charge 1,000 for a grill should stand by the warranty.
Don't buy this garbage. Customer service (HAHA) does not have a clue as how to fix issues. They just throw parts at it that take a week to get and then it doesn't solve the problem of a bad design. They produce a terrible product and I am returning it to the retailer.
Have used twice and every internal part is being replaced. On the lowest setting, the heat will go over 400. Great idea, small, compact, and perfect for a couple. Now, if it would work. I would send back, but received as a gift and Traeger won't take it back.
Traeger Wood Fired Grills Company Information
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- Traeger Wood Fired Grills
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