Consumer Reviews and Complaints
I bought a 60" CountyLine Fan about 14 months ago. We do not use this during the winter months. I heard a crash only to find out a blade had broken off at the mount. The blades are so big they flex and over time break, when one breaks it takes the rest of them with it. After talking to customer service they did not offer to replace them free of charge. In fact they have none in stock so after it cools down I can pay to get new ones but I cannot order now since they do not have any. My guess is this a very common occurrence, an order cannot be placed. This fan is too big for its aluminum blades. Other than that a good fan.
I have used my 5ft only three times. When we bought it we discussed what we need to do in order to run it. The sales associate assured us that you would only need to buy lube and everything was all set except for that. I want a full refund!!! Do not buy this product! Every pin, nut and bolt came off. The blade then broke because of this. It also chewed the back of my bush hog up and now things get stuck in it. I paid $1100.00 for this piece of equipment for it to break in the matter of days. I should have bought a used John Deere or a good brand cause obviously the factory putting these pieces together don't care if they are properly put together.
Here is what I wrote on TSC's website: WORTHLESS. Bought this item on June 3rd for my husband. He received it for a birthday present on June 22nd. He used it three times and it stopped pumping. He thought maybe there was something in the pump line, so he tore it apart, put it back together and it still wouldn't work. I returned it to Tractor Supply for a refund and found that they have a 30 day return policy. Their website states it's subject to manager approval after 30 days as to whether you receive cash (if you paid cash) or store credit. The manager of our local TSC decided I was not worthy of a CASH refund; even though, I paid CASH. Anything electrical or that you don't use everyday I absolutely WOULD NOT purchase from TSC. If TSC does not like your comment, they won't publish your comment. Obviously they don't want the public to know about their lack of service.
I went in to get salt for my water softener. After waiting for an associate to put the 40 lb. Bags in my car 20 min passed so I did it myself. This is not the first time this has happened. When you try to get some help no one can help you. This is the last time I am shopping at Tractor Supply Co. in Cobleskill Ny.
I came to Tractor Supply in hopes of finding better prices on various horse supplies like any other day and was let down. For example, I was looking for a Pelham Bit. Found one for $25. Brand new from another business, came here to compare prices. Tractor Supply's price is $42 for the same brand and bit. I love supporting Tractor Supply and am a consistent customer. I just wish Tractor Supply would bring back the better prices I used to find here. I will be shopping elsewhere as far as any horse related products further out.
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Paid for extra warranty on air compressor and they would not exchange or money back. We always bought horse feed and tools for years at Lucedale Ms store. Will NOT go back. Mgr was very rude about it also.
Tractor Supply has run 4 ads since the beginning of May for trailers with drop gates various sizes, 5x8, 4x7, and never had any on stock. They give rain checks, that are basically worthless, I ask almost weekly at the local store (Murrysville PA). And they say either "next week", we don't know when they are coming, etc. I contacted their customer service, and get the usual bs, not the way they run business, etc. They gave me another store that had the trailers, but that store wouldn't honor a rain check from the other store. When I posed that question they did not respond. The Murrysville store also did not have push lawnmowers advertised Memorial Day sale! Horrible way to run a business. Basically lie to customers and deceive.
I purchased a Bad Boy mower on 9-19-16 and after bringing it home it would not start. TSC picked up that one and gave another. As of June 2017 it only had 35 hrs on it and now the transmissions were whining. Since they were sealed non serviceable units, I could not add fluid and there were no filters to change. I called customer service which turns out to be cooperate, but they call it service solutions. They bent over backwards to accommodate us to make sure that we were happy and remained a loyal customer. We did not demand free stuff like some do, only a fair deal. We got a new mower, upgraded and got a discount from them.
I'm in my fifties and have been around the block a time or two and I can honestly say that they do care. Granted the store's attitude differ from one to another but that's because they are ran like independently owned businesses, with a series of guidelines. I had the pleasure of dealing with three individuals from the service solutions department that went above and beyond to make sure we were satisfied. I will be emailing their boss to give them the kudos they deserve. Thanks guys, and thank you Tractor Supply for a great experience.
Bought a LT4600 mower 9/19/2016. Used to mow yard one time. The second time the motor will not run right up and down, low, high and backfiring. Called Tractor Supply and was told that is not their problem. I would have to haul it to a town that is 100 miles from me to get it fix. I bought it because it was on sale and thought tractor would stand behind what they sell. I was wrong. I paid cash for the thing and wish I hadn't bought it. I should have known better because I was done the same way with a battery drill purchased from TS. I am 67 years old and disabled. Have no way to haul it.
I received a flyer with sale items and I was visiting in Texas. I went to the Benbrook location to get the grill in a box so I could transport it home easier and they only had the display grill. I also tried to purchase a ride on toy that was advertised on sale and they did not have it. I then called the Meridian, MS store which is where I live and they only had 1 grill in the store. So I tried to purchase it while I was in the phone with the clerk and she said they could not sell it to me over the phone. I then ask her if she would hold it until I returned home in a day or two and she said no they could not hold it either. I have never heard of a store that would not accept a purchase over the phone and why do you advertise items and not have them? Thank you.
I ordered a grill from TSC and set up to have it delivered on Tuesday from 12 to 4. I took off work and waited. No delivery. I called TSC from the email and spoke with a lady who said it was moved to Thursday. I never received an email or notification and was leaving for vacation. She routed it to drop at the store. On Sunday I called the store they had it there but no idea why or what for. I informed them of the situation and they said they spoke to corporate and no one knew. I told them I had a new order number for it. I called Monday morning and they informed me the order was canceled. I was done dealing with them. No one communicates, the company internally does not communicate and I called my credit card to dispute it because it was not even canceled on the card. I have stock in TSC and have watched it drop and I understand why.
I purchased a 2017 5x8 trailer. Nine months later it's a rusted out piece of junk. The lights have to be replaced. I replace the wiring harness and all they offered me was two cans of spray paint to cover up the rust. Tractor Supply is a terrible Company that does not stand behind their product. They sell junk and then offer you spray paint to repair it instead of replacing. I had to make modifications because it was rusting out so fast. So they told me that because I made the modifications they couldn't replace the trailer which is really just more crap from a crappy company. Don't buy their trailers.
I would love for the owner or manager of this company to contact me to find out exactly what's going on. There was virtually no satisfaction whatsoever and lots of confusion on their part what is covered and what's not covered. To remind everyone this trailer is nine months old and when the guy look at it he thought it was five years old.
I tried to buy a chicken coop that was on sale. I was told they had shipments coming that never showed up. So I was told if I ordered online I could ship to store for free. I asked her if I could do it with her, but no. There was no option to ship to store so after a few weeks I went ahead and just paid for the shipping. Every site said shipping would be on a different day. I had so far called customer service three times now and each time would take over 25 minutes to get connected. The day of delivery I was contacted by freight company that they would have to bump me, but I needed it that day and was already past being able to wait. She said they have common issues with Tractor supply over booking anyway and not being properly connected.
I couldn't get through to customer service via 800# and the store told me there was nothing they could do to help. Conway called back and she got permission for a Saturday delivery for no extra charge. So I was able to get helped by NOT Tractor Supply even though it was their mistake and drama. Customer service is atrocious. I will never shop there again. This certainly wasn't the first run with them.
Went into the new local Tractor Supply Co & they had a large green walk in chicken coop for sale. Bought chickens there & went to pay for the coop & surprise... They only had the store model! But shipping is fast... so ordered online from store. After $450... 4 days later I got email saying order was canceled... What? It was supposed to be delivered tomorrow! Many calls later they figured out the gal at the store put in the wrong zip code for delivery. Inconvenient. Now it is in the shipping process again... The truck only comes to our area on Thursdays so were pushed out another week for delivery. Very inconvenient. The next Wednesday (day before delivery) The local shipping company calls me & says they just got my shipment dropped off to them & the coop is severely damaged. Box is in pieces, the wire mesh has holes in it & they do not see how it was damaged so badly in transport.
I was asked if I wanted to refuse it over the phone & they would send it back & for me to call Tractor Supply Co. Ok... Refused & went rounds with Tractor Supply. They said I should have let them deliver it & then refused it. I explained this is going on almost a month now since my first order. The Chickens I bought are getting huge & no place to put them... And I want a refund. They spoke to a guy in shipping & put us on a 3-way call. We were promised a 4-day shipping. I explained the truck only comes to our area on Thursday & they said they would use a different transport co. I was told to watch my email for an exact date. 2 days later... no email. Called... got nowhere. 3rd day I get an email for the next Thursday! SERIOUSLY! I called & was told they don't know why I was promised 4-day shipping. I asked to cancel my order. They have had $450 of mine & I have nothing! Was told it is in process of shipping & too late to cancel.
Here it is delivery day & nothing. Called & NOW I'm told the delivery day is JUST AN ESTIMATE! WHAT THE HECK!!! I have now been on hold for 1 hour listening to the same song play on repeat. After I was given a 10 minute wait time. I am flaming hot & something better be done. Here I sit... on hold... again. I will NEVER do business with this Co again. Online or in store. To top it off, I live in WASHINGTON state... full of rain. This was at my local store. Just looked at reviews online & someone asked if it was waterproof & Tractor Supply responded "NO". Then why sell it in Washington? Also claims to hold 15 Chickens. Someone asked if it was true & T.S. responded it holds 15 of the tiny Bantam sized Chickens. What a joke... POOR COMPANY!
Do not buy chicks from this store. I have gone in on multiple occasions this week and complained politely about the overcrowding and dying chicks that have feces dried to their bums and they can no longer poop they are selling to the public. Not only did they not handle the problem the past 3 times I have complained, today the team leader lady and front register girl thought I had left and were out loud complain about me and mocking me in front of customers. Boy were they in shock when I came around the corner and they knew they were caught being very very unprofessional! I will be reporting them to animal control and I nor anyone I know will ever shop there again! Not to mention they ripped the poop off the butts' feathers and all and did not make it to where they could poop again and in my mind if your company cannot hire people with knowledge on how to take care of chicks you guys should not sell them!
Also the two young girls I dealt with today should not work there after laughing and mocking me when they had thought I left, not impressed at all with the employees or the way the birds are being cared for... I took lots of pics to show every animal cruelty and local law I can and I will not give up till the store learns to care for birds! They did call the store manager and no one was polite and said they would fix the issue. They were rude and said "go ahead and call someone else if you think someone will do something," them were the words of the manager and the team leader at the East Tawas Tractor Supply in Michigan...
I purchased the sprayer on Monday. It would not hold air. I assumed I could exchange for a working one. The asst manager said "No, we don't exchange." So not accepting this. I called Corporate who called the Marion, SC state. A big hassle, unnecessary. I did return to get another because it took extra time and energy when she could have just exchanged. I won't buy anything from anywhere that doesn't stand behind any item they sell. Bad service. Horrible product. The business is very bad due to our economy. I try to help anyway I can. And this poor act just cost them a lifetime of my little business.
On March 16th of 17 I went into Tractor Supply to put a new riding mower on layaway. The manager Ken entered in our personal info. He was struggling. I suggested he make a phone call so this would be done correctly. "No, no, we know how to do it." 424 dollars was owed to put the item on layaway. My wife swipes her card and pays debit. I look at the screen and see the bill is now for almost 2,200 dollars. "Ken, that's not right!" "Oh it's fine it will adjust." He realizes eventually he has made an error. He cancels the transaction. In doing so he now has no record of the sale. Now he can not refund my 424 dollars. It had instantly posted in my account.
After contacting their corporate office I was told they would refund my money and give me a hundred off on the mower. Two days later now and I have yet to be refunded. I have blatantly been robbed by this Tractor Supply. I'm going back to the store this morning and making yet another stink. Shameful. I have no receipt, I have a hand written letter from the manager Ken. They had no record of the funds transfer and were unable to print me any paperwork. I do however have the charge record with my bank.
TSC Fenton, Mi. Getting punished for being a customer. I purchased a tank of Acetylene, a 45 minute drive home, attached the regulator, placed the valve wrench on the acetylene bottle - seized up, after several attempts, returned to the store, to simply exchange for a bottle that works. I bought the wrong receipt, no - nothing even though I was there 2 hrs prior. I stated that when I checked out earlier my TSC rewards member was input at the point of sale. The clerk stated that doesn't count. Not getting anywhere with the help. Purchased another bottle and returned home, I was in the middle of a brake job that had the caliper bolts seized up, the owner of the car was waiting to drive it home.
So I lost 3-4 hrs over this already, only to make the day even challenging the engine on my vehicle seized up just minutes after I exited onto M-59. Waited for the towing company to pick up my Vehicross and drop me and it home. Fixed the car in the freezing rain later that night. Update I returned on 02/05/17 at 17:30 I spoke to the manager regarding the issue, The manager reviewed the video, she stated that now the issue is she is unable to verify that I left the Acetylene tank at the store and it has been beyond 30 days.
I explained that I work 6 days a week sorry but until today is the first opportunity for me, ONLY 2 DAYS beyond her attempt to discourage me with her statement it has been over 30 days since the purchase date. 2 Days wow. I can't pick the days when a Sunday will fall on. PAS. (I am thankful last week a friend gave me a vehicle to use until I get the $5,200.00 to replace the engine in my vehicle) Therefore I am not going to receive a refund however she will speak to the clerk during his next shift and there's no guarantee or time frame. Besides the initial purchase I have driven 105 miles already for 2 attempts to rectify the situation. Hardly worth returning. Very disappointed. The manager's disposition was rude and condescending. Not a good image to represent the company with.
Assistant Manager Charles of Hemet, California store assisted me in selection of a large outdoor dog kennel. He was knowledgeable about products, very patient and courteous and overall provided excellent customer service.
The manager Lee is a unreasonable manager in the Franklin NC store. He does not care whether his coworkers safety. We have a lot of snow in the town and he wouldn't close down the company. When the roads were not safe and he wasn't even in town. He has no respect for his coworkers. I have friends who work there and hearing how they barely made it home. The roads are slick and dangerous. He really does not care about his coworkers and how their families would feel if something happened to them.
This is my 3rd complaints. Very poor management. Every time I try to get gas there always a problem. This is what being said: 1. "We don't have a license person to pump gas" (I called headquarters a file a complaint). 2. "We have propane but the license man that pump the gas is not here today" (I called headquarter and file a complaint). 3. "Went to get gas, the machine that pump the bigger tank is broken. It going to be several weeks before the part come in." (I call the headquarters and file a complaint #**).
Today I'm trying to get gas and they are telling me if it cloudy or raining no pumping gas. I can understand if it's raining but, I don't understand if it cloudy! What that has to do with it. (I file another complaint) on the phone with Ed now. He is a great person. He's calling Selma store while; I'm on the phone now. Manager in the Selma Store need to read the book Manual and the employees! I'm sick of this store keep lying telling me anything and I have to call headquarters to find out the truth.
Hardware Missing - I bought this grill guard (Dee Zee Grill Guard) because I was having trouble finding one to fit my 2016 Tundra. You couldn't beat the price at less than $250. The $75 freight was ridiculous but there was a $50 off coupon code on the website. It took about a year week to get to the store so that wasn't too bad. When I got it home it was pretty heavy duty and with a nice finish but the mounting hardware was missing. Called store and wasn't too happy that they wanted me to box it up and bring it back to reorder. What? Luckily I called the manufacturer and they reluctantly agreed to order the hardware kit. It's been about a week so when I get I'll see what it looks like on my truck. A good price deal but what a hassle.
Purchase review not approved - Why do companies only want our opinion when it fits their narrative? It cannot be published to the website, but... "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Submit something new. Thanks again, Tractor Supply."
I ordered a Chainsaw and two other items online from Tractor Supply Co, totally $204.29, which they charged me that same day. Then, as they were preparing my items to be shipped they charged me two more times; once for $193.73 and then another for $53.02. THEY TOOK $451.04 OUT OF MY BANK (I purchased with my debit card) FOR A $204.29 order. I called Tractor Supply Co customer service about this and they said that this was their standard practice and that the other charges would eventually be removed sometime in the future. Meanwhile, my bank account is almost empty and this completely screwed up my weekend. I buy almost everything online and have never had an experience even similar to this with another company.
As of lately EVERY TIME I go to purchase food for our horses they don't have any. Have tried to change their diets to something they stock, and guess what? They don't have it when I need it. Am really upset because my horses need to eat. SPEND A LOT OF MONEY THERE when they have what I want to buy so just need to find a different place to purchase my horse food.
I was called about a rain check so I went to pick it up a couple days after and they sold it. I travel over a hour to get it. I had called the day before and was never told they no longer had it. Then I put in a complaint and get a call back just to hear "that happens". Are you kidding me. If it was a first come first serve then why have a rain check and a call "Your order is in." I had done a lot of shopping there, I am reconsidering that. At least at Lowe's and Home Depot when you have an order something they don't sell it out from under you.
Horrible customer service experience at Tractor Supply: Made a day trip out to Little Egg Harbor, NJ Tractor Supply branch as it's far from my home. This is the second time I've been there and received poor customer service. Today, I had to put back some items because I didn't have enough cash on me. Cashier immediately got really snippy and impatient making heavy breathing sounds like I was ruining her day. It took all about 3 minutes to rectify the situation and she made a mistake of mine seem twice as bad and embarrassing as people were standing behind me. THEN - she told ME to pick up and remove bag of pet feed that had to be taken off while she stood there staring at me with a angry look on her face.
If this wasn't enough, I asked her for help loading my $200 worth of items into my vehicle and the cashier next to her yells over to me, "No one can help you load your car, we're under staffed." I responded, "Ok, but how am I going to lift all these items I just purchased from you into my vehicle?" She responded with a super sneer at me, "Then you should have brought someone to help you!"
Wow. I've gone to Tractor Supply a few times and I get in and get out as they are so miserable working there and rushing around and barely get a nice comment out to customers. But today, this was the last straw. By the way, I had one of those metal carts and when I did roll into the parking lot, it was so heavy that it got stuck on an incline and wouldn't even make it to my vehicle! Thank God a man in the car next to me rushed over and asked me if I needed help.
If I didn't need those items so badly today due to having them as extras in case of the approaching storm, I would left the cart full of $200 of items and never gave Tractor Supply a penny for their products. I understand if you're under staffed but to be so nasty to customer that does need assistance is disrespectful and appalling. Tractor Supply will never have my business again. Check out Glassdoor website = employees reviews of Tractor Supply.
I am writing to inform you of an incident that occurred at your store #1291 in Lebanon, MO. I will preface this by telling you that my husband and I have been shopping at this particular store since the day they opened in Lebanon. We have spent literally thousands of dollars there. We have a small cattle/horse farm and buy most of our supplies at Tractor Supply. On this particular visit, my husband went to purchase 23 cattle panels and a few other supplies. The total was $454.27. To pay for his purchase, my husband presented a check from our local US Bank account in this amount. The cashier, Tasheena, put his check in the register then informed him that the check was denied, Denial record # **. Incredulously, my husband called me immediately and asked that I contact US Bank to find out what the problem could possibly be since we have quite a large amount in this account.
I spoke with Stephanie at the Lebanon US Bank who checked our account and informed me that there was absolutely no reason for this check to be denied and that someone from Tractor Supply could call her to verify this. Meanwhile, my husband stood there, humiliated and embarrassed at the cash register, at a store that he visits almost weekly. I called him back to give him the information I received from the bank but he said he was told no one from Tractor Supply was permitted to call the bank and that there was nothing they could or would do for him. The assistant manager was called to assist my husband in calling the number on the denial record from Telecheck. He was told it was denied for "reason code 3, but we don't know what that means." He was very nice and apologetic, however my husband was very upset nonetheless, as you can well imagine.
My husband proceeded to pay with our debit card and left the store with his items. When I arrived home later that evening, I called Telecheck to find out what had happened. I spoke with a representative named Ashley at 5:02pm. Ashley informed me that Telecheck had been hired by Tractor Supply to screen their checks and that our check had been declined, NOT because there was insufficient funds, NOT because there was anything at all wrong with our account but because we had not used this method of payment at this store before! Angela then said "Maybe next time, write a check for a smaller amount and see if that will be accepted." Yes, she actually said those words to me. As I digested this information, I realized that there is something very, very wrong about this whole policy and procedure.
Had we been made aware of this policy put forth by Tractor Supply, this whole embarrassing situation could have been avoided. If the cashier could have made mention to my husband that if he had not previously used this method of payment, there could be a problem, this would have never happened. I find it hard to believe that a company as large as Tractor Supply has not informed or trained their employees in this procedure, since it is a policy put forth by the company itself. We are certainly not the only customers that this has happened to.
My husband is a very proud man, working two jobs almost all of his life to be able to have a good income and provide for his family. He is a retired, highly decorated, police Lieutenant who served his community for 20 years. For him to be humiliated in a public place, in front of neighbors and the Tractor Supply staff, is something I simply cannot and will not bear. I will not sit by and allow this to go without remedy. Where this goes from here will depend largely in your response. Thank you for your time and I anticipate a prompt response.
08/08/2016 - Tractor Supply, Moulton, AL has my still under warranty Bad Boy Lawn Mower since 7/21/16 and it's still sitting on their lot with no repairs at this time. I am unable to get any responsible help or believable answers to why it's not repaired. Meanwhile, my grass is higher than an elephant's eye. I call Bad Boy Home Office & they have no control over this "outlet type business". The only help offered was information on where to take it in another town. We have already hired someone with a trailer to deliver it to Moulton, now the expense to get it picked up & delivered to another place. Wow, the lessons one learns in their old age... Never, never buy anything from Tractor Supply. Their workers do not have a clue how to handle business!
I needed a barrel fan. I walked into TSC and found one by the checkout desk. It was marked down from $299 to $200. Thinking it was overstock, or end of season, I took off the tag and handed it to Jevon, who rang it up. As I was taking it to my business, I remembered that the receipt said $320. So when I got to my business, I called the store and had my worker plug it in. It hummed and didn't move. Surprised, I said "it's broken" to Jevon, who was the cashier. I also inquired about the overcharge. He apologized for the overcharge, but said that the fan was sold "as-is" because the tag said it had bad bearings, and there were some included with the fan. I know bad bearings when I see/hear them, but this was a bent fan blade.
The bearings WERE misaligned, but not defective. The fan blade was bent and twisted, so it was striking the front grill. I went back to TSC and asked for the manager. I said that since I had paid full price for the fan, I could return it, but she said that Jevon had made an "honest mistake". My receipt did not have any mention of "as-is" and the card with the markdown on it had that wording on the back of it. I never turned the card over, was never told about the defect or "as-is." So, I am filing a complaint with the BBB and will take whatever legal steps available to me to have this remedied. I have no illusion that calling the store manager's manager will help: she was likely trained by someone who has as little regard for customer service as she.
My daughter went to work for TSC in Cullman, Alabama. She kept telling us about how awful they were to her. We got to noticing things when we were in there. The manager and the assistant manager would be sitting in the break room cutting up and eating and our daughter would be getting slammed at the register and would ask for help couldn't get them to come help or even get a break or lunch. They would tell her she wasn't scheduled for a lunch and she would be working from 11-9. I have also seen them be rude to customers.
On the day that she quit (Friday 7-8-16), we bought a riding mower from them and was told it would be ready on Monday (7-11-16). We went Monday evening around 4:00 pm and was told it wasn't ready that it might be ready on Tuesday. We knew it was deliberate so we asked for a refund and the crabby lazy manager acted like he was doing us a favor by refunding our money. I will never go back to the Cullman store. I will go somewhere else or drive to a tractor supply in a different county but if tractor supply allows this in one store all of their stores are probably just as bad! They need to be boycotted!
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