Thermador Ovens Reviews

We were lured in buying a Thermador oven and range. There was a promotion that if we bought the oven and range we would get a Thermador dishwasher for free. OMG…What a mistake did we made in buying these more than mediocre products. We bought a Miele dishwasher, just a couple of months after the installation of the Thermador dishwasher..!! We sent the Thermador dishwasher to junk and we paid an extra 400,$ to get the top model of the brand. The dishes and glasses were never, never completely clean!

I bought a Thermador steam oven. It was broken from the first day they installed it. They had to make three trips, and no one knew what was wrong until I finally had one technician who came, opened up the front, put in the right chip while the technicians had been looking at the stove. They bent the drawer that’s beneath the stove, and I’ve been trying to get Thermador to come back and fix it, it seems like their techs do not have any experience although they claim to be well trained. I’m still sitting here four months later with a bent draw the Thermador hasn’t fixed. If you call the customer relations department you’re going to message which basically says sorry for a lousy phone service. Please wait for someone to answer your call. I was on for 30 minutes And no one picked up the phone. What a horrible, horrible company that claims to be a premium product.

How can you continue to sell Thermador Products? We bought a whole kitchen full of appliances on 10/07/19 and installed Jan 2021. The oven started shutting off after two years and finally shut down completely. Looking at reviews online it seems to be a very common problem with a $1,000+ fix that might last 2 years. At this price point, this is a complete lemon. I mentioned this to a friend in Marblehead and he has the exact same range with the same problem. Your service provider has not been able to find the solution. No oven all summer. What a lousy product.

We have been waiting for the oven repair since 2 months and nothing has been fixed until now. The part is not delivered on time to the technician and the appointments keep rescheduling. Horrible customer service and horrible appliances. The microwave needed to be replaced within 2 years and the oven stopped working by just preheating it on 400 degree F for 15 mins. Now we have to keep the whole system turned off because of some board not working and 2 of the gas burners also do not work. It's been more than 2 months and we have to use a matchstick or candle lighter to turn on the remaining gas burners. If they claim to be this high end appliances, we would expect them to last longer and work better and have at least a decent customer support! We won't recommend buying Thermador appliances to anyone at all!

Updated on 04/26/2023: I posted my review on Consumer Affairs about my ordeal with Thermador installing a liquid propane orifice range when I actually use natural gas. After 3 years and $3200 in out of pocket cost, I finally determined the problem. In all honesty, when I posted my review, it was more to help others who may have the same issue. However, when a Thermador representative called me and asked me to submit proof of my cost, I thought the company would reimburse me for some of my expenses since they consistently misdiagnosed the problem. So I sent them all my receipts. Well guess what? They are not going to reimburse me. It was all a ploy to appease me and keep me quiet. Which is actually more aggravating than living with a malfunctioning Thermador range...The End!

We installed our range in 2015. Our first service call to fix something g broken was 2016. Our steam oven have been out since 2021 and every month when we call we are told the part is on back order. Today we almost made progress except Thermador wants us to buy a new $15,000 range and they will graciously give us 10% off. The representative told us that the life span of this appliance is 10 years If I had known that I would have spent the $15k on a Wolf/subzero. I find it unreasonable that a major part in the oven function has been on back order for 2 years. Stay away from Thermador!

When we remodeled our kitchen in 2021, we decided on a Thermador oven/speed oven combo. It took over a year to arrive (!!), and now 6 months in, it has already blown a control board. Their customer service is horrible as well and acts like they could not care less about you as a customer. Please save your money - 8k is a lot of money for a dust-gatherer!

I purchased a brand new Thermador stove in 2019 and never used it because I also have double oven. One day in summer of 2022 it just died and oven didn't work. I have service contract which I paid 900 dollars for. I called for service and 3 weeks later a tech came out and said control bd was no good and that they needed to order it. A month went by heard nothing, I called. They said part was on backorder. 6 months went by which I kept calllng only to be told the same thing.

We outfitted our new home with Thermador. Two dishwasher, side by side built in fridge/freezer, wine fridge, 48" cooktop, and double ovens. The ovens have been "repaired" three times, the repairman has been out another time. We still don't have working ovens. Their own repairman recommended we get new ovens, and Thermador refused. It's been three years and the amount of time they have worked is far less than the amount of time they haven't. Their idea of customer service is to put you off until you give up and go away. Our repairman advised that this is a known problem, but so far he has been unable to fix it. I will never, under any circumstances, have another Thermador appliance in my home.

I have a Thermador stove. The light is out on the panel. I called and explained to the service department what was wrong, along with year purchased, name and model. They charged $159 to come out and tell me in a minute or less parts were no longer available. What a waste of money. Poor product. Worse customer service.