Thermador Ovens

Thermador Ovens Reviews

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Overall Rating1.2 out of 5
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About Thermador Ovens Reviews

Thermador Ovens Reviews

ConsumerAffairs has collected 80 reviews and 230 ratings.

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Page 1 Reviews 0 - 10
Installation & Setup

Reviewed Aug. 31, 2023

We were lured in buying a Thermador oven and range. There was a promotion that if we bought the oven and range we would get a Thermador dishwasher for free. OMG…What a mistake did we made in buying these more than mediocre products. We bought a Miele dishwasher, just a couple of months after the installation of the Thermador dishwasher..!! We sent the Thermador dishwasher to junk and we paid an extra 400,$ to get the top model of the brand. The dishes and glasses were never, never completely clean!

We had a technician come over twice to replace the fan of the oven which makes a horrible sound for more than an hour after we turn the oven off. First, a technician came 2 months after the installation and said that the fan was already broken when it was delivered. One year later, he came again and changed the 2 fans just to make sure that the horrible sound would stop. Not long afterward, the noise started again and we are just so mad that we will have to send the oven to the junk yard after not even 3 years. What a waste of money!!! My only advice: stay AWAY from Thermador.

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Customer ServiceInstallation & Setup

Reviewed Aug. 29, 2023

I bought a Thermador steam oven. It was broken from the first day they installed it. They had to make three trips, and no one knew what was wrong until I finally had one technician who came, opened up the front, put in the right chip while the technicians had been looking at the stove. They bent the drawer that’s beneath the stove, and I’ve been trying to get Thermador to come back and fix it, it seems like their techs do not have any experience although they claim to be well trained. I’m still sitting here four months later with a bent draw the Thermador hasn’t fixed. If you call the customer relations department you’re going to message which basically says sorry for a lousy phone service. Please wait for someone to answer your call. I was on for 30 minutes And no one picked up the phone. What a horrible, horrible company that claims to be a premium product.

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    Verified purchase

    Reviewed Aug. 24, 2023

    How can you continue to sell Thermador Products? We bought a whole kitchen full of appliances on 10/07/19 and installed Jan 2021. The oven started shutting off after two years and finally shut down completely. Looking at reviews online it seems to be a very common problem with a $1,000+ fix that might last 2 years. At this price point, this is a complete lemon. I mentioned this to a friend in Marblehead and he has the exact same range with the same problem. Your service provider has not been able to find the solution. No oven all summer. What a lousy product.

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    Customer ServicePunctuality & Speed

    Reviewed June 16, 2023

    We have been waiting for the oven repair since 2 months and nothing has been fixed until now. The part is not delivered on time to the technician and the appointments keep rescheduling. Horrible customer service and horrible appliances. The microwave needed to be replaced within 2 years and the oven stopped working by just preheating it on 400 degree F for 15 mins. Now we have to keep the whole system turned off because of some board not working and 2 of the gas burners also do not work. It's been more than 2 months and we have to use a matchstick or candle lighter to turn on the remaining gas burners. If they claim to be this high end appliances, we would expect them to last longer and work better and have at least a decent customer support! We won't recommend buying Thermador appliances to anyone at all!

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    Verified purchase

    Reviewed March 26, 2023

    Updated on 04/26/2023: I posted my review on Consumer Affairs about my ordeal with Thermador installing a liquid propane orifice range when I actually use natural gas. After 3 years and $3200 in out of pocket cost, I finally determined the problem. In all honesty, when I posted my review, it was more to help others who may have the same issue. However, when a Thermador representative called me and asked me to submit proof of my cost, I thought the company would reimburse me for some of my expenses since they consistently misdiagnosed the problem. So I sent them all my receipts. Well guess what? They are not going to reimburse me. It was all a ploy to appease me and keep me quiet. Which is actually more aggravating than living with a malfunctioning Thermador range...The End!

    Original Review: A Thermador stove top came with the house we purchased in 2020. From the day we moved-in, the flame on the range has been low and could not figure it out. A Thermador certified technician, said it was the regulator and replaced it for $600 charge. Nothing changed. But he said I need to contact my gas company, because that was the problem. I did and they checked the pressure from the outside meter, and noted that it met the 4psi requirement. I then contacted a plumber to see if the line to the range was the right size, he said I need a 1" line because of the connections to the furnace, hot-water tank and fireplace. That was $1600. Nothing changed. I then contacted another Thermador certified technician, who told I needed to purge the lines with high pressure hydrogen at $400 per hour. After 1.5 hours, there was still no change.

    However, he checked the gas orifice on the range to see if it were actually for natural gas or liquid propane. Well, it turned out Thermador sent the appliance with liquid propane orifice which was too small for natural gas. After a total of $3200, the problem ended up being a $50 part which the first Thermador technician should have known.

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    Reviewed March 21, 2023

    We installed our range in 2015. Our first service call to fix something g broken was 2016. Our steam oven have been out since 2021 and every month when we call we are told the part is on back order. Today we almost made progress except Thermador wants us to buy a new $15,000 range and they will graciously give us 10% off. The representative told us that the life span of this appliance is 10 years If I had known that I would have spent the $15k on a Wolf/subzero. I find it unreasonable that a major part in the oven function has been on back order for 2 years. Stay away from Thermador!

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    Reviewed March 18, 2023

    When we remodeled our kitchen in 2021, we decided on a Thermador oven/speed oven combo. It took over a year to arrive (!!), and now 6 months in, it has already blown a control board. Their customer service is horrible as well and acts like they could not care less about you as a customer. Please save your money - 8k is a lot of money for a dust-gatherer!

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    Reviewed March 14, 2023

    I purchased a brand new Thermador stove in 2019 and never used it because I also have double oven. One day in summer of 2022 it just died and oven didn't work. I have service contract which I paid 900 dollars for. I called for service and 3 weeks later a tech came out and said control bd was no good and that they needed to order it. A month went by heard nothing, I called. They said part was on backorder. 6 months went by which I kept calllng only to be told the same thing.

    Finally, after I called several times and waited hours on hold each time a tech was sent out. He replaced the part but said that something else was wrong. Now the left side burners don't work. He schedules to return the next week. He arrives again only to state the part he was given was wrong. This went on 3 straight weeks. Finally after he repaired it the same day I noticed he put a large scratch and ding on my 7500 dollar stove. I called the company who directed me to thermador. I went additional 3 weeks being on hold and transferred from person to person. Then after 4 weeks of this they send me an email saying to fill out the claim for, take pictures and send the damage part by mail to them so they could investigate.

    I am still dealing with this nightmare. THEIR CUSTOMER SERVICE IS THE WORST and once you have paid all this money for their appliances you will find you would of been better of purchasing a 1000 dollar stove from lg or samsung. 7 months I have been without a stove. ONCE THEY GOT YOUR MONEY THEY COULD CARE LESS ABOUT PROVIDING QUALITY SERVICE. AVOID THEM AT ALL COSTS.

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    Reviewed March 10, 2023

    We outfitted our new home with Thermador. Two dishwasher, side by side built in fridge/freezer, wine fridge, 48" cooktop, and double ovens. The ovens have been "repaired" three times, the repairman has been out another time. We still don't have working ovens. Their own repairman recommended we get new ovens, and Thermador refused. It's been three years and the amount of time they have worked is far less than the amount of time they haven't. Their idea of customer service is to put you off until you give up and go away. Our repairman advised that this is a known problem, but so far he has been unable to fix it. I will never, under any circumstances, have another Thermador appliance in my home.

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    Reviewed March 8, 2023

    I have a Thermador stove. The light is out on the panel. I called and explained to the service department what was wrong, along with year purchased, name and model. They charged $159 to come out and tell me in a minute or less parts were no longer available. What a waste of money. Poor product. Worse customer service.

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    Thermador Ovens Company Information

    Company Name:
    Thermador Ovens