Thermador Ovens Reviews

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About Thermador Ovens

Pros
  • Good value for the price
  • Easy to clean and maintain
Cons
  • Frequent repairs needed
  • Poor customer service experience

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Thermador Ovens Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed March 5, 2026

    Would NEVER buy a Thermador product again. Neither the oven nor microwave worked from the beginning. The installer’s response was “read the manual”. It’ll be two weeks before Thermador can get a technician to us to make our appliances work. Thermador’s good reputation is unjustified.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed March 5, 2026

    I rarely post negative experiences online, but after more than three months of dealing with a broken oven from Thermador, I feel compelled to share. We invested over $5,000 in what is marketed as a premium appliance, expecting both quality and the kind of customer support that comes with a luxury brand. Unfortunately, the experience since the oven stopped working has been the exact opposite. For more than three months, our oven has been unusable. During that time:

    - Service technicians have cancelled the day of the appointment or failed to arrive within the expected service window.
    - Replacement parts have arrived defective, requiring the entire process to start again.

    - We’ve spent countless hours coordinating appointments, waiting for service, and trying to get clear answers.

    Despite all of this, there has been no meaningful resolution. Today, after months without a working appliance and repeated service failures, the company offered $125 to “resolve the issue.” On a $5,000+ appliance. At this point, the most disappointing part isn’t just the broken oven—it’s the experience of being treated as though the time, inconvenience, and frustration of the customer simply don’t matter. The entire process has been disheartening, exhausting, and frankly exploitative. Do not trust this brand.

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      Customer ServiceTechPricePunctuality & SpeedRatesCommunication

      Reviewed Feb. 27, 2026

      I bought a Thermador combination microwave & wall from AJ Madison and deeply regret spending over $5k on the double appliance. The microwave broke exactly 4 years after I purchased it. It broke in late November 2025 and I have been waiting for Thermador to resolve the issue since then. I had previously purchased a warranty which has not resulted in receiving any service. Multiple appts cancelled by Thermador, a tech came out and said a part was on a backorder, etc. Very poor communication by Thermador and I'm now 3+ months without a working microwave. For the price I paid, I expected both quality and service and I received neither. Extremely frustrating. DO NOT BUY THERMADOR.

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      Customer ServiceCoverageMaintenanceStaff

      Reviewed Jan. 29, 2026

      We built a new home, put all Thermador kitchen appliances in. Within the 1st 30 days we attempted to use the small gas oven and it didn't work. We called Thermador. They put out a repair order, repair company has been out 3 times trying to fix it. The last time they worked with Thermadors Engineers to re-wire the entire wiring system. It was determined it's nonfixable. A report was sent Cronin the repair company stating it's nonfixable. We can't get anyone at Themador to help resolve this issue. You never get the same person when you call, they all work from home. When we ask for copies of reports, they aren't allowed to give them to us. When we ask to speak to a higher up, apparently that's not allowed either. It's been 7 months that we started this process with absolutely no help given.

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      Reviewed Jan. 27, 2026

      Horrible customer support from both Thermador and Best Buy. Ordered an oven 6 months ago and still do not have it. Was told by Best Buy it’s on Backorder, it isn’t according to Thermador. Can not get a straight answer.

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      Customer ServicePriceStaff

      Reviewed Dec. 1, 2025

      I had Thermador ovens in a previous house and was satisfied with them. So I didn't hesitate to buy this one. It's a single oven, model ME301YP purchased in 2023. I moved into my newly remodeled home in 2024. I make a lot of baked goods -- cookies, pies, a few cakes...you get the idea. When my first batch of cookies were consistently underbaked no matter what I did I had the technician out. Turns out you have to read two solid pages of directions on HOW and WHERE to place your baking sheets on which racks. But that's not all. I use an oven thermometer and complained to the tech that my oven was still registering too low a temp. He said that the temp will fluctuate during cooking and maybe my thermometer was off. Nope. It's not. After reading the directions on "how to bake" my baked goods (I've only been baking for 55 years) I had better results, but still not great.

      Another call to customer service and the technician, since my warranty is only good for a year I think. He assures me my oven is totally fine, but did check to see that my auto convection conversion is activated (who knew), which it was. Well here it is Christmas 2025 and I have to do a large batch of baking so I duly read the section on convection bake -- yes there are TWO convection modes -- "bake" and "true" convection-- to refresh myself because the stuff I'm making is not cheap. In go my two baking sheets on "convection bake" with the product on them. ONCE AGAIN MY PRODUCT IS UNDERBAKED. WHAT. THE. HELL. If I can't trust a convection oven after reading the manual what can I trust?

      I will NEVER buy a Thermador oven again. This $5000 oven was a total waste of my money and I cannot trust it do the job consistently. People buy my baked products and I cannot afford an untrustworthy, expensive appliance. And Thermador is the "high end" of the range. Do yourself a favor and if you want to buy from this company buy Bosch brand. More reliable and cheaper. Or go with GE. Easier to find a repair person and probably cheaper. By the way earlier this year I bought a Ninja countertop toaster/oven for about $150. It does a better and more consistent job on my small batch baked goods than my $5000 oven. Go figure.

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      PriceHonesty & Transparency

      Reviewed Nov. 13, 2025

      Bought a Thermador 48'' gas range and honestly I could not be more disappointed. It is very difficult to clean, too many nooks and crannies that should be seamless. I have owned other gas units that have seamless designs making wiping it down effortless, Thermador missed the mark on this. Also, it's LOUD, the cool down fan from the oven runs for 60 min after I shut if off and it's just unpleasant to be near. Actually I'm sitting in our living room as I write this and it just shut off. My ears are literally ringing from the background noise. We spend nearly $14,000 on that single appliance and I urge any other buyers to just run! Run away and buy something else. I forgot to mention the free dishwasher they threw in as a "deal" for purchasing the range. Buy a Bosch or anything else for that matter. I will never own another Thermador appliance, solid piece of poop wrapped in a very expensive label.

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      Customer ServiceTechPriceStaffEase of Use

      Reviewed Oct. 29, 2025

      I recently got an error code of 005 on my oven which is 6 years old. The info display on the oven screen advised me to call the Thermador Customer Service. The customer service Rep advised me she could not identify what the code is and told me I needed a Technician to come out. The cost would be $185.00 plus some other type of charge for time. I asked why the crazy price and was told this is the only option. I asked her to investigate the code further and she came back and said I would have to remove the panel and check for loose connections on the control panel. This made no sense to me so while I waited I did a simple reboot (turned the breaker off for one minute then turned it back on). This repaired the problem.

      I would have spent ~$200.00 if I would have listened to the Thermador advise. I have to wonder if this is a racket to generate revenue. This appliance is supposed to be top of the line with a top of the line price tag. It should last more than 6 years. My GE Profile in my other home was 1/3 of the cost and has been going strong for 12 years. Very disappointed in Thermador quality and troubleshooting.

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      Customer ServicePriceMaintenanceStaff

      Reviewed Sept. 29, 2025

      Bought a double oven with the steam setting and it is the worst oven ever. DON'T BUY. Not worth the headache that you have to deal with. Can't believe they don't help their customers after they are installed. The power goes out and it won't turn on or off. Just freezes so you can't use. I have heard from the repair guys that Thermador is the worst brand and they are always fixing them. Buyer beware.

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      Customer ServicePriceRefunds & PayoutsStaffRates

      Reviewed Sept. 19, 2025

      We purchased a Thermador 48" range less than seven years ago, and it has been nothing but problems from day one. In that time, we’ve had to service the unit no fewer than five times—for burners, doors, the gasket, and even the motherboard. Even when parts were replaced, they only worked for a short while before failing again. Now the oven is completely non-functional. It doesn’t hold temperature, shuts off mid-use, and has ruined countless meals. The burners are unreliable, flames often don’t light, and the igniters randomly click even when the oven isn’t on. To make matters worse, several attempts to reach out to Thermador’s customer service team have gone completely unanswered. What kind of “premium” brand ignores its customers?

      We chose Thermador believing we were paying for quality, but what we’ve received is an unreliable lemon with zero support. Requests for a replacement have been denied, and now even basic communication is nonexistent. As the owner of a construction company for over 18 years, I’ve recommended Thermador to many high-end clients—but after this experience, I can no longer recommend the brand. For the price and reputation, the quality and service have been extremely disappointing.

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      Thermador Ovens Company Information

      Company Name:
      Thermador Ovens
      Website:
      www.thermador.com