Thermador Ovens Reviews

Would NEVER buy a Thermador product again. Neither the oven nor microwave worked from the beginning. The installer’s response was “read the manual”. It’ll be two weeks before Thermador can get a technician to us to make our appliances work. Thermador’s good reputation is unjustified.

I rarely post negative experiences online, but after more than three months of dealing with a broken oven from Thermador, I feel compelled to share. We invested over $5,000 in what is marketed as a premium appliance, expecting both quality and the kind of customer support that comes with a luxury brand. Unfortunately, the experience since the oven stopped working has been the exact opposite. For more than three months, our oven has been unusable. During that time:

I bought a Thermador combination microwave & wall from AJ Madison and deeply regret spending over $5k on the double appliance. The microwave broke exactly 4 years after I purchased it. It broke in late November 2025 and I have been waiting for Thermador to resolve the issue since then. I had previously purchased a warranty which has not resulted in receiving any service. Multiple appts cancelled by Thermador, a tech came out and said a part was on a backorder, etc. Very poor communication by Thermador and I'm now 3+ months without a working microwave. For the price I paid, I expected both quality and service and I received neither. Extremely frustrating. DO NOT BUY THERMADOR.

We built a new home, put all Thermador kitchen appliances in. Within the 1st 30 days we attempted to use the small gas oven and it didn't work. We called Thermador. They put out a repair order, repair company has been out 3 times trying to fix it. The last time they worked with Thermadors Engineers to re-wire the entire wiring system. It was determined it's nonfixable. A report was sent Cronin the repair company stating it's nonfixable. We can't get anyone at Themador to help resolve this issue. You never get the same person when you call, they all work from home. When we ask for copies of reports, they aren't allowed to give them to us. When we ask to speak to a higher up, apparently that's not allowed either. It's been 7 months that we started this process with absolutely no help given.

Horrible customer support from both Thermador and Best Buy. Ordered an oven 6 months ago and still do not have it. Was told by Best Buy it’s on Backorder, it isn’t according to Thermador. Can not get a straight answer.

I had Thermador ovens in a previous house and was satisfied with them. So I didn't hesitate to buy this one. It's a single oven, model ME301YP purchased in 2023. I moved into my newly remodeled home in 2024. I make a lot of baked goods -- cookies, pies, a few cakes...you get the idea. When my first batch of cookies were consistently underbaked no matter what I did I had the technician out. Turns out you have to read two solid pages of directions on HOW and WHERE to place your baking sheets on which racks. But that's not all. I use an oven thermometer and complained to the tech that my oven was still registering too low a temp. He said that the temp will fluctuate during cooking and maybe my thermometer was off. Nope. It's not. After reading the directions on "how to bake" my baked goods (I've only been baking for 55 years) I had better results, but still not great.

Bought a Thermador 48'' gas range and honestly I could not be more disappointed. It is very difficult to clean, too many nooks and crannies that should be seamless. I have owned other gas units that have seamless designs making wiping it down effortless, Thermador missed the mark on this. Also, it's LOUD, the cool down fan from the oven runs for 60 min after I shut if off and it's just unpleasant to be near. Actually I'm sitting in our living room as I write this and it just shut off. My ears are literally ringing from the background noise. We spend nearly $14,000 on that single appliance and I urge any other buyers to just run! Run away and buy something else. I forgot to mention the free dishwasher they threw in as a "deal" for purchasing the range. Buy a Bosch or anything else for that matter. I will never own another Thermador appliance, solid piece of poop wrapped in a very expensive label.

I recently got an error code of 005 on my oven which is 6 years old. The info display on the oven screen advised me to call the Thermador Customer Service. The customer service Rep advised me she could not identify what the code is and told me I needed a Technician to come out. The cost would be $185.00 plus some other type of charge for time. I asked why the crazy price and was told this is the only option. I asked her to investigate the code further and she came back and said I would have to remove the panel and check for loose connections on the control panel. This made no sense to me so while I waited I did a simple reboot (turned the breaker off for one minute then turned it back on). This repaired the problem.

Bought a double oven with the steam setting and it is the worst oven ever. DON'T BUY. Not worth the headache that you have to deal with. Can't believe they don't help their customers after they are installed. The power goes out and it won't turn on or off. Just freezes so you can't use. I have heard from the repair guys that Thermador is the worst brand and they are always fixing them. Buyer beware.

We purchased a Thermador 48" range less than seven years ago, and it has been nothing but problems from day one. In that time, we’ve had to service the unit no fewer than five times—for burners, doors, the gasket, and even the motherboard. Even when parts were replaced, they only worked for a short while before failing again. Now the oven is completely non-functional. It doesn’t hold temperature, shuts off mid-use, and has ruined countless meals. The burners are unreliable, flames often don’t light, and the igniters randomly click even when the oven isn’t on. To make matters worse, several attempts to reach out to Thermador’s customer service team have gone completely unanswered. What kind of “premium” brand ignores its customers?