The Cleaning Authority

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Consumer Reviews and Complaints

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Satisfaction Rating

I absolutely loved it. It was fast and easy and the customer service agent guy told bunch of jokes to make me laugh and was completely professional. Very good. Everything I asked for was cleaned and everything was also dust free and was able to breathe much better. They was extremely reliable and did the work they was assigned to do. Was done quickly and professionally and cleaned the air and made the place smell a lot better. The value was worth it for the money they charged and they completed the job they was assigned to do. Extremely fast and professional and cleaned the whole house.

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Satisfaction Rating

Customer service was very helpful when I called. They told me when the cleaning crew will come and which day. If I had any complaints they would have took care of it. They cleaned top to bottom. I really had a hard time doing simple task because of a car accident I was in so my mom called them for me and sure enough they cleaned my apartment with no problem. You can rely on this company to help tackle the job. I would definitely recommend you have call them if you need this service done. They are really good at what they do. I forgot how much I paid for this service but it wasn't expensive to pay for. My mom help pay half and I paid the other. They were really nice about letting us pay like that.

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Satisfaction Rating

It was very easy to sign up with these guys. However, the house really never gets cleaned. I just went out the sliding door where I had to pay extra to have them clean and the tracks are full of dog hair. They always miss the basic things. They just kick your shoes out of their way and then just leave them. I feel I need another company to go over what they did.

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Satisfaction Rating

The customer service that this particular maid service provided was exceptionally good. They were patient, considering and quite helpful. They helped me find a trustworthy maid to help me around my home. The quality of the service that the hired maid did was simply astounding. She came over bright and early and started doing her job right away. Cleaning, vacuuming, washing, and organizing my home till everything was spotless. This company's service was one of the best most reliable services it has been my pleasure of knowing and using. The maid that I had employed was never late nor rude. The maid genuinely cared about her work. The value for this service was out of this world, yes it was that good. I felt like I didn't overpay too much considering the excellent service I was provided by the maid I hired. I would definitely recommend this service to someone.

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Satisfaction Rating

The service was good. I had no problems. Maids were nice and mainly kept to themselves. Service was easy to use but it is not something I would use often, only for special occasions. Service was better than I could have done myself. Would recommend to people who have extra money. If you are willing to spend the money, you will most likely be happy with what you paid for. Arrived on time, did what was asked in a timely manner. I felt good about what I paid for. Nothing was missing or out of place. Professional service and workers. The value depends on the person. It depends on the situation. How much time do you have or other tasks that need to get done, do you want to spend the money? I didn't want to spend the extra money but did not have time myself to complete the tasks I paid for.

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Satisfaction Rating

The service was very easy to relate and connect to the brand. They offer customer services pages for any opinions from customers to contact them. The quality they have was really high quality to use because they offer very clean services to clean up any places they can do and it was great. They show me decent performance with reasonable price in it. The package was great. Also they have a after cleaning services for anytime guaranteed. The value was awesome with that price I can see any better deals from others. Best deal they can offer with new and innovative services available.

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Great customer service. They was on time and when I call them I was not on hold a long time. Also they was very friendly and nice. Tell me when my appointment is and let them know if they have not show up. The quality of this service was very good. They was very dresses for the job and it help. They clean the carpet so good that I want to hired them again for the second time round. This company was on times and they took their time cleaning. I was very happy to find them and I give them a great rating. They help me out so much. They my home never been this clean. The price was very good. Never have a cleaning group at the great price that they clean so good. They did not leave no stains or other stuff. I'm very happy of the result they did.

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Satisfaction Rating

The manager was nice and the people were pretty nice but they were not as careful as I would like. I prefer having the same person in my house cleaning every time. They were prompt and came when they were supposed to come. They did break a few things and they could not be replaced so that was a bummer. They did come on the day and time they were supposed to come and even returned my key promptly when I chose not to use them anymore. They did okay on the cleaning but did break a couple of things. It was a decent price for the service I got but I was never reimbursed for what they broke. If you are cleaning someone else's house, you are responsible for what you break to either replace or reimburse.

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Satisfaction Rating

Very nice and discreet. Made me feel at home, in my home, lol. Reasonably priced and very easy to do business with. Would recommend to others. They did a really good job cleaning. Everything was spotless. Things were arranged perfectly and the things I needed thrown out were done so. It was just very easy to communicate my needs with them. I think this company is very reliable from my own personal experience. I have used other cleaning services before, but this was the best experience I have had with any other similar company. I believe I got more than I paid for. The workers were polite and attentive to my needs. I was asked for approval on a lot of stuff that I think other companies would have just made executive decisions on.

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Their work is quality and excellent. They show up on time. Good customer relationship. Spend their time on the job to complete their work. Always have a good work attitude and when they finish their job I feel the work they have done is very good and will use them again in the future. Will recommend them to other clients who need good quality workers. The performance of their work can be explained in words of good, excellent, outgoing, high performance. The best work I have seen. They are motivated and they perform well. People need jobs and I wish that everyone would hire good workers to perform the best they can be. I believe that the best had worker needs work.

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The individuals affiliated with this company cleaned within a timely manner and make sure it was done to my satisfaction. I was very pleased with the services provided and would immediately recommended them to someone interested. The quality was excellent! I cannot wait to try this service again in the very near future. I firmly believe everyone should try this service if they are interested in a wonderful job. I received communication within a few days. The job was completed within the matter of two days time. Completely professional and I wonderful job well done. The value of the work was immensely high. Not a pricey endeavor, in the slightest. THE quality far surpassed the price I paid for this service.

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Satisfaction Rating

Very accommodating and courteous. They were open to the size of house and willing to work around my schedule. They were willing to schedule the days and frequency of cleaning at reasonable price. Very clean and dusted all areas. Looked like new rooms. Also cleaned surfaces and washed clothes. They were busy and attentive throughout the day. LOVED it. Excellent performance and scheduling was great. They worked around my busy schedule and all areas were super clean. Super reliable and nothing misplaced. Given that this is hard work, cleaning and physical labor, the price was very reasonable. Given frequency and workload, they were able to arrange a reasonable price.

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Satisfaction Rating

Customer service listened to my questions and was prepared with answers. Customer service provided me with options that fit my budget. Great customer service. Thoroughly satisfied with the quality of the service. I would recommend their services for anyone's cleaning needs. Reliable service was provided to the max. Couldn't get a better value for such a magnificent job.

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Satisfaction Rating

It's great. I recommend it it to anyone in the business field especially my mom. She knows great service. Even my uncle, he also said the service is perfect. Can't ask for something better. Time perfect. No issues.

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Nov. 30, 2007 The Cleaning Authority crew came to clean my house as scheduled. A ring was stolen. I notified Ty Smith and he said I needed to file a police report. Ty also went thru the file and identified those individuals that had been in my house. Of the three people one was a new employee, Sabrina. Ty stated; he was going to interview the three woman individually. He told me on a phone call after the incident that he had fired the new person, but none of them admitted stealing my ring. I filed a police report with the FV PD #DR #**. According to Ty Smith he would have to turn the claim into his insurance company, WAUSAU. I received paperwork from Wausau to complete and return of which I did.

To date, there has been no resolution from WAUSAU or Ty Smith. I continued to employ this company even after the theft. I have experienced another loss, they broke a Lenox collectible porcelain flower that has not been replaced. I have made many phone calls to Ty Smith, always have to leave a message... no return calls! The value of the ring is $1950.00. The porcelain flower is valued at $50.00. I talked with Ty Smith regarding the replacement of the flower, one time, and he told me that the company had sent a different flower than the one requested. He said, he was going to have to reorder. I have many other problems with this company, leaving the front door unlocked, with screen door propped open. The overall cleaning service was not even up to a high standard. I have all of my paperwork from each of their house visits.

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I hired this professional residential cleaning company to clean my home weekly. They have a key to my home and are insured and bonded. They have been servicing my home since 1/2008. On 3/21/08 they came as usual to do their weekly clean. When I came home they were just leaving. I went to inspect after they left, and found swirl marks on my plasma television. When I went to look closer, I noticed these were scratches and not smudges. I contacted the agency and informed them of the situation. The owner, Anneris Isenia called me to say she spoke to the team of two ladies who cleaned my home and they denied doing this. They indicated that these scratches were there. I advised that if this was the case, why did they not notify me of this or let her know so that she could call me right away to advise. This team is the same team who cleans my house weekly.

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I hired the Cleaning Authority to clean my house. I paid them $120. When they left, my husband and I noticed the cleaning lady scratched the kitchen grates really bad beyond repair. That day the manager dropped by to see how the girls were doing, but unfortunately I did not notice the damage until they left. I called her and explained that it was damaged. I did not get a return call for three days. They just ignored my concern. I stopped payment on the check.

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This company sent a cleaning team to my home on a date that I did not authorize. Then they charged me for a lockout fee for an appointment that I never made.

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

The Cleaning Authority offers residential cleaning services with a particular focus on eco-friendliness. The company was founded in the Baltimore area in 1977, and today, has more than 180 locations across North America.

  • Detail-clean rotation system: To clean homes effectively, the company uses a detail-clean rotation system that offers consumers full house-cleans twice for the first two sessions, then rotating partial cleanings to ensure every area is cleaned at the right frequency.
  • Green-seal certification: The products that The Cleaning Authority uses are all Green-Seal certified.
  • MyTCA Rewards program: The Cleaning Authority offers consumers a rewards program to thank them for their loyalty. Consumers earn points for using the company's services and can redeem them for discounts.
  • Locally owned: Each franchise is completely locally owned and operated, so the person managing your cleaning is familiar with your community and area.
  • Gift options: The Cleaning Authority allows customers to easily arrange a cleaning for someone else, making it a good gift option.
  • Best for Homeowners who want an eco-friendly cleaning experience, as well as those who are looking to set up routine cleanings with one company.

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The Cleaning Authority Company Profile

Company Name:
The Cleaning Authority
Year Founded:
1977
Website:
http://www.thecleaningauthority.com/