Terminix Reviews

I recently went through one of the most stressful things in my life - “bed bugs”. A tremendously scary word in itself. I called Terminix and they sent someone out the same day. Logan inspected house and educated us on what he found and what needed to be done. We signed up but he did not stop there. He made himself available every day every hour for me to call with questions as I went through the horrible prep to get ready for treatment. He went way far beyond the call of duty to help me making himself always available to my multiple questions. I asked for the “best technicians” to come out and that is what I got. Garrett and Shane were unbelievable, Of course they worked extremely hard for hours treating the house. That itself is a JOB, but they did more. They knew how upset we were and scared and feeling hopeless so they kept us informed through their findings and results reassuring us along the way that we would get through this.

Blake ** has been servicing my home for well over a year. He is very professional and very responsive. If I have an issue I can text the staff and they will reach out to him and let him know. They let me know when he is planning to be there. If I am not able to be there he performs the service and leaves me a note or sends me a text and is very conscientious of my animals during service. It just so happened that during the last 2 visits I was as home when he did the service and saw a definite improvement from outside mice since I live in a country area next to a farm field and we had the chance to discuss it more. Even after hours if I think of something I can always send a text and they let the technician know what I need if I am having an issue. I realize they may not be able to get there the very next day but normally within reason they are able to do a follow up service.

Mr. David ** with the Southern Pines Office, NC serviced my home today. Very courteous, knowledgeable, thorough and with my service. I would rate him 5 stars, the young man has the potential to assume more responsibility, perhaps in a leadership role. I was very pleased. - Nancy **

I’ve been a Terminix customer for years, but my most recent experience has been extremely disappointing. I was billed for a service allegedly performed on May 11, yet I have serious concerns that anyone from Terminix ever came to my property. I have eight outdoor security cameras covering my home, and not a single camera captured a Terminix technician arriving, servicing the property, or leaving that day. There was also no service report left on my door, which has always been standard practice. I live in a gated community, and there was no phone call, text message, or request for a gate code before, during, or after the supposed visit.

I got screamed at by Shannon for no reason, she was super rude then told me not to get upset when I gave her back her energy because she was so out of pocket. I don't appreciate being gaslit. People just never showed for appointments. Barry promised to help me with something so they could encapsulate my crawlspace but ghosted me last minute. They were rude and Angel took a glue trap with a dead mouse in it, crushed it and left it on my kitchen counter. All I received were apologies. I was in a bind, I have a weak immunity so I was worried about hanta virus and they just skipped spots and did weird things. Took advantage and more. I did get a lot of worries but they were never clear on appointments and follow-ups.

After many years of service and many thousands of dollars spent with Terminix, they have ended the relationship with total dishonest representatives. The pest guy came out and claimed to see some mice and termite activity in a utility room off of the garage. This room is almost 70 years old and has had many projects involving sawdust, greasy tools, cleaners and solvents. There is some sawdust as well as a rotten baseboard at this point. However, the 2 photos that he provided show No signs of any infestation.

It started out ok -- the inspector found various places in the attic where the squirrels could be getting in in December. Soon after, a technician came out and blocked those entry points and installed a one-way gate. However, the squirrels found new ways in this spring and Terminix was largely unresponsive. I have been trying to get someone to come out to the property to deal with three new LARGE holes the squirrels have opened in my eaves/attic dormers since April and have been stood up 3 times. I call and set appointments, the appointments get moved (without informing me), and then no one shows up and the only person who answers the phone has no idea what is going on. It is now June and I still have not been able meet with someone on my property, and I have taken off 9 hours of work to get absolutely nothing done about this issue.

Had to contact them repeatedly to even get an appointment, and when I finally got one they made it for the wrong address. Not even the right province.

First time homeowner dealing with mice infestation. I saw droppings and heard noises in my ceiling. I contacted Terminix 'cause I looked at their self-proclaimed high rating. I called and gave detailed information on the problem I was dealing with, and when the tech showed up he said there were no notes, I had to explain it again. He then proceeded to set up glue and contain traps very sparingly, he focused more on general pest control and not the rodent infestation. A month later there is still signs of rodent activity. I feel the techs do not know enough or just don't care enough about the client's need to stop the rodent infestation. This is an extremely serious problem that's why we hire professionals to do it.

We purchased Terminix termite bait stations and renewed the service for several years. Between the initial installation and ongoing renewals, we spent thousands of dollars—not just hundreds. The bait station system alone cost over $1,000, and the annual service price increased year after year. During annual inspections, we were consistently told there was no termite activity. The stations remained in the ground for years with the original bait still inside. When we decided not to renew our contract, we were shocked to discover that Terminix removes the bait from the stations upon cancellation, leaving the stations empty and essentially useless.

From the start, communication was inconsistent and misleading when I signed up for an ongoing contract for termite bait trap and home protection. When I called the national number (1-855-485-6300) on 12/2, I requested a quote for bait trap installation, ongoing service, and wood damage protection. I was told the annual cost would be around $1,500 and that inspections could be scheduled “whenever you want.” However, I was never provided a copy of the contract or clear terms before the visit. The wood damage protection plan was requested and the team at the 855 number advised that cost is extra and would be quoted after the visit. After multiple requests and 6 months since signing the contract, no quote has been provided yet for limited wood damage protection.

My issue was resolved.

I was a Terminix customer last year for a swarm of yellow jackets getting into my house. My husband is highly allergic to bee sting from yellow jackets. I called terminix and they understood the situation and came out fairly quickly. The home was sprayed all around outside. The exterminator noticed where the bees were getting in from. They were getting in from the chimney box and made a huge nest inside to where they were coming into our house from the gas fireplace. We were then told what to do after a few visits with them spraying. We were told where the entrances were and to fill the holes with steel wool and spray foam pesticide. We did exactly what we were told and the first warm day of 2026, we are having bees come in from the same area as last year. SMH.

I've been trying to get Terminix to come to my house and get rid of the termites. They never got rid of it's been going on for a year.

They only show up for the most routing service. When we scheduled appointment for anything else than just a simple spraying outside they kept cancelling, not showing up and refusing the service all while charging us subscription. Stay away from them.

After one year working with Terminix, time frame in which I thought everything agreed from the beginning of the service was covered, especially when explained mice and rats around the house, the representative Called Bill (supposed to be the manager in NJ area) told me, they haven't put any protection for mice and rats out of the house. Mr. Bill explained it at this moment, after one year, he talked about liabilities for these treatments so they never did anything out of the house for mice and rats. I think, if something is proposed and promised and is not achieved as offered, at least must be explained clearly from the beginning, avoiding uncomfortable situations for any customer who put confident to any company work with.

Giving one star only because the tech who came to help was courteous and generally on time. Otherwise I would give them 0 stars. I signed a contract to get rid of a mice problem in my basement. After the initial visit they forgot about me and didn't come out for about 6 months. I finally called them and they blamed it on a scheduling error by the person who sold me the contract. Every time they come to refill the traps with bait, I would find dead mice. After about a year of constantly finding dead mice I decided to investigate where the mice might be coming from. I found not one but two gaping holes near pipes coming into my house. How did the Terminix tech miss this after repeated visits? I don't know.

I hired Terminix with a squirrel problem in Brookfield, Wi. Alex came out and told me 5 traps for 5 days because of the 5 holes they made. Monday Alexis came out and put down 3 traps and I said I suppose to get 5. She said that was overkill. Within the first hour I had 2 squirrels trapped. She came out later and replaced. By the 3rd day she only put down two traps. On Thursday, Brian the manager came out and put out a lot. Friday a little after 7 AM, Alexia came and removed the traps. Paid $1000.00 for 5 days, my calculation is I only received 4. Saturday, I went outside to do gardening, but she forgot one trap which had a squirrel. Called and they said they could come Monday. By then, the squirrel could be dead without food and water. STAY AWAY from this company!!!’

If there was a lower number it will be it. They took money that wasn’t authorized, bad company and thief. Don’t do it

Horrible customer service! I sent written notification to Terminix two times that my father, the homeowner, had passed away. Although I spoke to a customer service rep. in January and sent in written notification in December and January, they still did a service visit in March (which there is actually no proof of since no one was home---dead...). I have spent hours on the phone with customer service and have not been able to get to speak to a supervisor, and they refuse to remove the charge because I wrote to the company instead of calling, even though I did speak to someone in January. Ironically, customer service is very fast to act and escalate things on their end (contact customer in writing and threaten them with a collection agency in writing) when they want payment. Every other company I had to deal with after my father's death was very helpful and compassionate.