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Such a disappointment. I placed my large bulb and one special peony order on 9/15/18. Estimated ship dates were 9/24 and 10/05. I called in end of Sept looking for the first part of my order and was told it would be shipped 10/3. Made my another phone call on 10/16 as nothing had arrived. This time I was told ship date would be 10/22. I explained I live in Michigan’s upper peninsula and we have a cold zone. I need to get that peony in the ground. Bulbs too, but am mostly concerned expensive peony will not make it if I plant in frozen ground. I was promised my shipment would go out ASAP. No such luck. — Writing the review as the snow is absolutely beautiful today but it’s met with sadness as I have a problem.
In spite of being able to have refunds for plants and products that did not grow or work, what an awful thing to order and spend time trying to grow a good number of them in one summer only for MANY in many different categories to die. Worse, their customer service is primarily awful in that one hand does not know the other. Numerous times I would get one story from one agent only to find from others that that story was incorrect...then the process, going all the way up the management hierarchy, would be repeated, or evidence shown they didn't really care. There is so much wrong with the two companies that I am too exhausted to detail it here. But I want to give a warning: either be EXTREMELY careful in dealing with staff, taking notes about everything said and by whom, or don't shop with them at all. As a company, they don't really care about clarity, consistency...or their customer.
I ordered several things from Spring Hill this past spring. A Romeo dwarf cherry tree, a Josee reblooming lilac, Lily of the Valley, and Foamflower. The cherry tree appears to be doing well; I didn't get flowers or fruit this year, but that may be normal. The Lily of the Valley is struggling; the plants were sent as bare roots, and it was not clear how to orient them in the planting holes, and when I called service, their "expert" didn't know anything about the plant. When I asked to speak to a manager she just giggled. So I planted them anyhow, and some of them died and some are surviving. None are thriving. The lilac immediately died, even though I planted it according to instructions and kept it well watered. They did issue me a refund for that plant.
The foamflower order was shipped separately, and when I opened it, the plants were NOT foamflower. I already have some planted, so I know what it looks like. These were labeled foamflower, but were definitely not. I did not know what they were. I called service again, and I was told to email pictures of the plants, and if they agreed it was the wrong plant they would issue a refund. I was told to keep the unknown plants, even though I did not know what they were, therefore didn't know what soil or light or water conditions they needed. I planted them in a random, part sun location, and all ten of them are still living and two of them got little pink flowers on them. I still do not know what they are. However, I did receive a refund from Spring Hill for the wrong plants.
Even though most of the plants I received are living, I am not happy with their service. A nursery that sends the wrong plants has something very wrong at its core. And to advertise "expert advice" then provide a young girl who has no idea how to grow plants is just fraudulent. I didn't have trouble getting my refunds, as some people complain they did, but I shouldn't have to be asking for refunds so much from a company. I just got a flyer in the mail with sale prices on spring bulbs, and I came to this website to read reviews about Spring Hill before ordering, and I'm glad I did. I will not be ordering from them ever again. I will order from more reputable nurseries in the future.
This is my first time ordering from Spring Hill Nursery. I received my plants and planted them. Half of them died within a 2 weeks. They were very good, gave me a credit and I paid the balance. Within another week the others died. They had already cashed my check. I Was told by Customer Service Rep that I would received a refund check in the mail. Never received check in the mail, everyone I talk to give it more time. I do not believe that they even sent the check. I would be very careful with buying from this company. They lost a customer with me. STILL have not received the check.
First shipment, the muhly grass, condition was gorgeous and has grown huge. Second, although packaged really well, was a mess and I wasn't sure it would survive. My money was immediately refunded, which was unnecessary as I had not requested they do this. This plant, a miniature called My Monet, has doubled in size with gorgeous dark pink and green leaves and is flourishing. I love my plants and will continue to order from Spring Hill Nurseries when I find more plants I simply cannot resist. Their customer service can't be beat and I have never known a company so happy to provide free shipping and always offering it. Plants and shrubs are expensive to begin with; how nice to get a break no matter how little I spent. Thanks Spring Hill, you will hear from me next year.
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I was contacted by a company representative who apologized for the problem and refunded my purchase price.
Upon unpacking the plants which took 10 days to arrive, the planting media was STILL soggy, resulting in decomposed vegetation. I submitted photos in an email to their customer service department and got no response. Assume the plants will re-sprout, but will not order from them in the future.
Last time I checked this type of billing was illegal. The customer is not to be billed for an order until it leaves their shipping dock. These folks are taking payment for plants that they know are not available, and showing when the customer ordered as "in stock". The customer then has to call and cancel the order to have their payment refunded.
I placed an order December 27, 2017. Saturday April 21, I called to check on the order. I was told my order was backordered. If I placed an order in December, wouldn't I be among the first to receive the requested item? I asked to speak to a supervisor and her reply was she had no idea. I placed my order the day I received the catalogue. This doesn't make any sense. Why wasn't I notified?
Have been order from Spring Hill for over 20 years and very satisfied with the plants I have received. If there had been any issues they always replaced. You have to remember they are live plants and have to be planted quickly or stored properly until you can plant.
They shipped the wrong plants. I called. They said they would reship them. Expedited. After a week and no shipping confirmation. I used their chat line. I was informed it would be another 3-5 business days before my order ships. As they are processed in the order they were received. But my order had been expedited they said. Never mind that they are fixing their mistake. I still get to wait 2 weeks not to get my plants but to have them shipped!
For 79$ I got a tiny tree that is 18 inch from the bottom of the container to the very top of the tree. I was told the tree would be around 3 feet when I contacted customer service before placing the order.
They took my order for 4 plants. Took my money for them and then told me they had no idea when they will ship them. It could be at the end of the month or two month from now. When I told them to cancel order they said I would get my money on a week. I told them it didn't take a week for them to take my money. They don't care.
Last year I ordered a group of roses. Only a few lived so I requested they send me more. They issued a gift certificate only to put my Father-in-law name on the account and he has been deceased for 30 years, therefore they will not honor the certificate! They are crooks! It was not our fault that they put the wrong name on the account. Don't ever order products from them as products are dead on arrival!!!
I bought bulbs for 19.99 and they were dead. They tried to get me to pay and I refused because they were DEAD! The acct. was sent to a collection agency and was for $60.00. Collection agency is now hounding me for a debt marked up 300%. Spring Hill sells dead plants and either get their money or write off their taxes a 300% markup. Win/Win for them. Must be owned by the Mafia.
I ordered plants from this company and not only does it take forever to arrive (1 month) but the plants are a rip off! DO NOT BUY PLANTS FROM THIS BUSINESS! I paid $40 for 2 plants that should have costed at most $7 total.
Around May 2016 I called this company to order a twister lavender redbud tree to be told they were out of stock and they do not accept back orders. Marked my calendar for January 2017 and ordered two lavender redbuds and one rising sun redbud on January 2, 2017. I received the trees February 28th which they literally looked like sticks. I planted the trees per their instructions doing everything exactly correct. Within two weeks, we had a blizzard. (I live in Northeast Ohio.) I called their customer service which advised me to put a garbage can over them and assured me they stand behind their product.
Now it is May 18th and of the three, one still looks like a stick. I called customer service, talked with a person with an accent that was difficult to understand and hung up. Called the next day and again got someone hard to understand, explained my problem, asked "how long do I wait to see growth" and requested a replacement. Was told they are out of stock and that they would send me a voucher. As everyone knows, trees take a while to grow. I am now out another year if I wait on their product which I will not. I do not want a voucher as I do not want to deal with them again with their lousy customer service. Like another reviewer, I would have given a negative rating if that was possible.
Ordered 2 plant hangers beginning of April. Never came and when trying to track package... says shipping method unknown. Spoke with someone on chat who apologized and would reship. Now 2 weeks later... never received package again. Again my acct clearly shows the second order... shipping method unknown. I chatted again and was told it is going reg mail and this is why no tracking #. Not sure how they fit 2 plants hangers in a mailbox. So she said it's on way and would be here Friday... I told her it's been ordered for close to a month. Friday came and went... nothing. So I see they refunded my acct the day I spoke to her... with no notification of are they sending free? Did they do out of courtesy? I will never ever order anything from this company again... and will be sure to share my story!!!! Very unhappy.
I put an order and was given a ship date; when the plants did not arrive, I e-mailed to inquire and was told that the plants will arrive mid-March. I called to ask about the shipping date and was told that the ship date was changed to end of March. I had to call twice and was put on hold both times without warning. I canceled my order. I frankly do not know how the company is still in business.
I would give them a negative number if possible. I put in an order and SpringHill could not find it so Jenny, Mark and Jason determined that I would be charged double for these items. They were condescending, rude and unapologetic for their mistake. When I asked if the flowers were grown in the US Jenny indicated that she was unsure. At a time when jobs are needed in this country why buy here?
I have ordered twice from this company, I have emailed them twice. Never got a response. When the package arrived, they looked dead already, but we planted them, plus a peony, and they never came back to life. We bought the best potting soil, food, we did everything. I emailed the company asking for a refund, NO answer. Before you buy, read reviews.
Two years ago I ordered a collection of reblooming daylilies. I expected to receive 2 each of 5 different plants. They did not bloom the first year at all. This year they did bloom and in the end I have 8 yellow daylilies all the same and 2 mauve plants also the same. I was very disappointed and will not order from them again.
Plants said "June special", so I ordered June 6, but received half the order. Waited a couple weeks, called and was told the other half would ship four months later in late September or early October. They had my credit card on file without my permission and would have kept it to charge me for plants four months later without notifying me. Rather than marking the plants OUT OF STOCK, or even WILL SHIP IN FALL, they kept the plants on their website without either notice until well after they sold out. Later in June they have marked some as shipping in the fall, but still try to hook you in with "June special", as if it will ship right away. No help from the call center - they clearly get a lot of complaints. Stay away from this deceptive company.
I ordered bulbs in the fall. They shipped them to the billing address and rather than the shipping address. It was almost impossible to get a person on the phone that could do anything to fix the situation - it was a call center in India. They finally shipped a second order to the shipping address and then I had to return the one that came to the billing address. They returned money to the credit card which I assumed was for the box of bulbs that I returned but it was for the whole order. I was surprised to get a call from a collection agency saying I owed them money!!! Why - this was their screw up, not mine.
I paid in good faith when I made the order. They also said I made multiple orders which actually was a reflection of their staff trying to fix their errors. Also, bulbs were listed under the wrong code in the order and there were other smaller problems as well. I suggest getting your bulbs elsewhere. These people are just too frustrating to deal with. Personally I don't think I should have to pay what they say I owe them. But I will just to make them go away. However, I will warn others not to deal with this company.
I ordered red and blue ground covering phlox from Spring Hill Nursery in 2014. The blue phlox arrived hardy, well protected & packaged. I planted them and they're thriving. The red phlox showed up 2 weeks later poorly packaged, and dried. I potted & watered them, but they were dead. I notified Spring Hill Nursery by phone & e-mail with my order # and issue several times. Never heard from them.
I ordered flowers based on the delivery estimate date of 3/7/16 - 3/12/16. I looked at my account several times and my order never showed up. I called customer service and reached someone who barely spoke English. I gave him the order number and he said he was able to see my order, but it wasn't going to ship until 3/15. I emailed customer service, no response. After 5 days I emailed them again. I received a response saying part of my order would ship after 3/17... and to allow 7 to 10 days for delivery. So, we went from a 3/7 - 3/10 delivery date to now a 3/27 delivery date! NEVER again.
I ordered flowers. Only one survived. I asked for credit. They gave me credit. I've paid my bill in two installments after I finally got the credit and they are charging me $10 for late fee. When I called Customer Service, I stated my invoice states I owe $35 with $10 late but I actually only owe $20. They said I owe $23, which is nowhere on the invoice. Who knows.
Send in order, it is acknowledged. Later called SH about shipping, an uninterested person answered, no date set. Later a shipping date is provided. Shipping dates are extended. Extended again. Notified item is out stock after shipping date. Received two sad looking plants. Another item shipping date is extended. Again extended. Received notice item is out of stock. Spring Hill Nursery is an unreliable company and is a waste of money and time to do business with.
Beware: SpringHill is non-responsive to website customer inquiries and does not provide itemized prices or shipping charges on their email or hard copy receipts! So you are at their mercy when registering a complaint. I ordered 13 plants which came in 2 orders (not my choice). Despite being charged immediately and receiving an expected shipping date via email, I received a number of follow-up emails informing me that 12 of the plants would be delivered later - a total delay of over one month, which coincided with my being out of town. The plants arrived and sat outdoors for a week in 90+ temps. - thus dead.
I contacted customer service via their website, and requested new plants or a refund. After 2 weeks of no response, I called the customer service line (ha!). The agent was befuddled and seemed unable to determine the charges himself, and would only refund half my total shipment charge (meaning that it costs the same to ship 1 plant as it does to ship 12 plants, which I am certain is not the way they phrase it when you are making a purchase - and no receipt from them has any prices or shipping charges, just plant names). A rip-off. Any perceived cost savings from this low budget operation aren't worth the aggravation to this experienced gardener!
I will never order from this company again. I was charged for over $70.00 worth of flowers that were either dead (twice with the Hen and Chicks collection - 30 plants in all and 3 roses of 5 did not make it), or were forced substitutions for my original order (supposedly due to being out of stock). Also, plants were shipped well over a MONTH after my PAID order and was actually shipped past our planting season of 7a. Due to my concerns over the delay of shipment I called several times and asked to cancel the order. I was told they were unable to cancel as my account was in LOCKED status. When I asked what that meant I was told that it was probably because my plants were on the truck to be shipped out already.
They did not ship out for another two weeks after that conversation (and were not what I ordered anyway but were a substitution Everlasting Hydrangea was a substitution for the Kaleidoscope Hydrangea). In the end I do not have what I ordered. I have 1 live Hen and Chick out of a total of 30, 2 roses out of 5 alive, 6 commander in chief lilies that I still do not know how they will do as they were planted in a pot two days ago since I am not sure where to put them as they do not go with my color scheme in my flower bed and several bags of pills for plants (that I have no use for when the plants I ordered were dead or died anyway). :(
I ordered 21 North Hills Phlox from Spring Hill, and for some reason they shipped the plants in bags, and 10 of them were dead, and obvious that they had been dead before they were even shipped. The ones that weren't dead honestly weren't in the best shape. I emailed them and they did give me a credit. So I ordered replacements, and 6 of the replacement plants were dead when they arrived.
I again sent them an email requesting a credit and asking why they keep shipping me dead plants. I have not received a response and based on the comments on here I doubt I will. Until this occurred I had been a satisfied customer and bought quite a lot of flowers from them. Based on this treatment I won't order from them again. You are taking a chance ordering from them because you don't know what you are going to get, and their plants are not cheap.
Spring Hill Company Information
- Company Name:
- Spring Hill
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