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I am now retired, but I have used a Snapper both rider and push. I started cutting grass for myself and later a few elderly friends. I chose Snapper because it had plenty of power and durability. My choice in the line was a self propelled and a rear bagger. I also chose a riding mower with twin rear baggers, the mower had great suction, I could even drop the deck down and clean the sidewalks.
In regards to the widely known Snapper brand its reputation for reliability and quality products is only exceeded by the exceptional and professional level of customer service and support. While price is not the lowest it is important to remember that you get what you pay for.
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Have had my Snapper commercial riding mower for a few years now. First in Florida then moved to Virginia. When we first got it the sealed transmission failed just before the warranty ended and had to be replaced, that being said I am not a fan of the sealed tranny because you cannot preform regular maintenance on it, however after 7 years of a good amount of use it is still does the job. The deck is needing to be replaced and will be looking for a new mower in the spring to keep up with our acreage of mowing.
I've owned Snapper riders since 1975 and rarely had an issue. The Model 210 I recently purchased was discontinued after a year because of multiple issues- at least that has been my experience. Constantly losing gears, won't climb small hills, very loud, unable to clean mower deck. Muffler came loose after 1 week and lost 1st and 2nd gears after 2 months.
Specs note max cutting height at 3.5". Mine is set at 3 1/16" maximum. In hot dry temps one needs to mow at least at 3.5". I suspect the deck hanger on the front can be adjusted to make this better, but:
2. Chat with Snapper did not help.
3. I just submitted a second email on their site. The first, submitted about 5 business days ago remains unanswered. August 17, 2020.
4. The instruction manuals could not be worse. Frequently the drawing for English instructions.... when you can locate them, is on a different page than the printed instructions. Impossible to find anything of value. Just wing it I guess.
I'm going to give the deck hanger an adjustment. [If this works, the set up from the dealer/factory was incorrect.] Most frustrating. If you mow at 3 1/16" or lower, the upside is that this seems to be very well built and should give me years of good service .... mowing lower than I desire. Like a car that will last forever, going a max of 45mph. Geez. If I get the deck to mow at 3.5", per specs, this is a 6 star mower, and I would highly recommend it.
Last month I purchased the model number listed above in the title from Walmart. I was reluctant due to the price but thought I would give Snapper a try. Shame on me! I should have stuck with my instincts and spent a little more to get a better product. Two main issues. First, the Line Dispenser attachment is ridiculous. It is the most complicated and time stacking process I have ever experienced to refill the line. The owners manual is laughable and offers no good way to do it. Better have lots of tools ready, a few people to help and about an hour of time on your hands.
Second issue, and most importantly was the Snapper “Customer Service Team”. I am putting quotes around it because they couldn’t have been any less helpful. I have only had the product a month and one of the o rings came off the line dispenser. Shouldn’t be a big deal. A part that costs 25 cents. Not to Snapper Customer Service. After being on hold for 20 minutes Francesca and then her supervisor Nick said it wasn’t their issue and I needed to buy a new dispenser or take it back to Walmart for them to handle. I will do that and exchange for a product that the manufacturer will stand behind. This is my last Snapper purchase. Ted
I purchased a brand new hedge trimmer in March. I live in Illinois and it’s really cold here I’m March so I put this in the heated garage. I went to use it and straight out of the box the battery is flashing red. So I contacted Snapper. They said I had to have my receipt. Unfortunately we had just moved and my husband lost the receipt. So I sent photos of this new hedge trimmer. You can tell if something has been used or not so they agreed to send me another battery after I had to threaten to do a YouTube video and my son is on the radio so he will warn consumers not to purchase snapper products with a 60v battery.
So they sent me another battery and it is dead too. I emailed them again over a week now and nothing. This is the worst customer service I have ever received. Brand new out of the box DOA. I will never purchase Snapper again! We ordered a new Echo because we have many of their products and they actually work. Maybe after a month of trying I’ll finally get the hedges trimmed.
I purchased the 33” professional riding mower 2 yrs ago. It has been a great disappointment when compared to previous products. First, the carburetor flooded the crankcase requiring installation of an in-line shutoff valve. Second, both front wheels fell off requiring replacement of the wheel bearings. Third, the steering gear failed requiring a 500 dollar repair. All in all, Briggs & Stratton has ruined what was a great product.
Told me my warranty was VOID because I CUT too much grass. The deck is gouging the lawn. Asked Snapper. They referred me to who I got it from, told by them I have to pay them for a new deck even though it was still under warranty. Because I used the mower... Snapper is a piece of expensive junk and should be sued.
54" deck was barely held in place by two tiny bolts. One broke, so I oversized them. The hood had little tabs where it was bolted together. Vibration broke the tabs, so I brazed the hood together. Should have been made of one piece. No wheel bearings... just plastic sleeves that wore out... just days before the warranty expired. Too many corners were cut instead of grass.
I have used this push mower just a month when the right rear wheel is just about falling off. It is a 4wd self propel mower. I bought it at Walmart. It was just 4 days past the 30, so they would not refund the money for the mower... I won't buy another major item from Walmart. Not buy another Snapper.
I bought a Snapper rider lawn mower new July 2015. He ran ok. But in April 2016 it started to now move on small incline and on flat ground. Took it back to Missouri to El-Mel. They said nothing wrong when they drove it. Took it home and back again. Not doing right again so they said they put a new engine in back and my husband said it needs new belt so they did that. July 2017 steering wheel came off. I made them come and get it and bring it back plus I said it wasn't moving hardly at all. Now 2018 the same thing but out of warranty so I have to PAY to have the belt put on again!!! They are a piece of crap and that's describing it nicely!!!
First summers use was in dealers shop for 6 weeks because factories assemble left out important part which affected blade movement, belts often break causing downtime with trip to dealers shop.
Snapper author review by ConsumerAffairs
Snapper was founded in 1894 as a lumber industry company. Its name comes from their first lawn mower design, which reminded the inventor of a snapping turtle.
Riding mower variety: Snapper creates zero-turn, rear engine and tractor-style riding mowers.
Flexible yard size: A broad model selection accommodates small to massive yards.
Debris management: A two-stage system handles the debris going through the engine.
Hydrostatic transmission: This transmission type is similar to a car, providing easy steering controls.
Speed shifting: Quick shifting gives the homeowner the responsive control they want.
Snapper Company Information
- Company Name:
- Year Founded:
- 2299 North Military Trail
- West Palm Beach
- Postal Code:
- United States
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