Follow us:
  1. Home
  2. Homeowners
  3. Mattress Brands

Sleep Outfitter's

Sleep Outfitter's
Overall Satisfaction Rating 2.38/5
  • 5 stars
    12
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    24
Based on 40 ratings

This company is not yet accredited. See reviews below to learn more or submit your own review.

Get trending consumer news and recalls

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Unsubscribe at any time.
    Are you this business?

    Sleep Outfitter's Reviews

    Sort: Top reviews
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Sleep Outfitter's?
    How do I know I can trust these reviews about Innovative Mattress Solutions?
    • 2,433,504 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: July 18, 2020

    Very helpful manager. Helped me find the best mattress set at a reasonable price. Set up delivery for my new mattress set within a reasonable time frame. I really like the fact that they will remove my old set for a small fee and that it won’t end up in a landfill. I would definitely recommend this business to anyone.

    Be the first one to find this review helpful
    Rated with 4 stars
    profile pic of the author
    Verified Reviewer
    Original review: May 8, 2020

    The sales rep was helpful and understood what we were looking for and what price range. We also could sample the product and see which one was the best fit. The price was reasonable and this brand was above average.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Mattresses delivered to your inbox.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Unsubscribe at any time.
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: May 6, 2020

      The in store experience was excellent - trying various mattresses and listening to salesman suggestions. Also, was surprised at speed upon which delivery could take place and they took away the old mattress at "no charge" and set up the new mattress for us.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 26, 2020

      I need a mattress that I can lay down and feel like it was made for me where are forms to my body. And if I want to say that I don't want to put a hundred pillows behind me when my legs start cramping I want to be able to lift my feet when my back starts hurting. I want to be able to do the middle and I really do believe that this is the perfect match for me. So I could sleep peacefully without giving up a million times tossing and turning and ending up on the couch.

      Be the first one to find this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 10, 2020

      Had purchased a full size bed a few years back... Well the box spring was made of wood slats. They BUSTED. Dan explained that that particular box spring is no longer in production. Well, I made my selection and purchased ALL in 20mns... VERY HAPPY. Thanks Dan.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Aug. 15, 2020

      Two weeks ago my husband and I purchased a TempurPedic bed from Sleep Outfitter's on Woodhill Drive in Lexington, KY. The salesman said we had 90 days to change our mind. Every night I’ve slept on this bed, my entire body has ached. It’s so uncomfortable and I slide off the side. I haven’t had one decent night of sleep since we received the bed. We decided to return it and have now been informed they take no returns. The 90 days we were told we have to change our mind only applies to exchanging for something more expensive. Seriously. I took them for their word because I thought they were a reputable business. You must read and reread the fine print with this company! They will try to mislead you. So now I have an over $6000 bed that I can’t sleep on. Their advice was that it will get less uncomfortable after 45 days. I feel swindled.

      2 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: May 25, 2020

      We just purchased 2 mattresses from Sleep Outfitters. Our sales associate spent 75 minutes with us to determine the best mattress for us. He was knowledgeable and patient. Overall excellent experience.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 27, 2020

      Sleep Comfort allowing the mattress to fit the size of your body. Giving support softness. Never losing its detail. Support always able to give you quality support and a good night rest without backache in the morning.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Jan. 17, 2020

      The sales seemed really nice. Talked me into buying a mattress pad..I was a little skeptical but thought we could try it!! It is awful. The fitting sheet slides on it and won't stay over the mattress! WE HATE it!! So being we got it on 10th and it's morning of the 16th I took it back!!! They said they don't refund them!!! I can exchange for something else but NO refund. $142.00 is a lot of money! My husband is a disabled Veteran!! We don't have the money to buy a new one!!!! Nowhere on the receipt or anywhere does it say NON REFUNDABLE!!! And certainly the salesman did not any it or I would have never bought it!!!

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 12, 2019

      BUYERS BEWARE!!!! First mattress purchased started sagging. We returned the mattress and upgraded to a Tempur-pedic. Paid $1300 total for the Tempur-pedic and now it is sagging. The salesman had told us we would be stuck with the Tempur-pedic brand when we exchanged. He failed to mention 8 yrs of warranty would be voided. We called to have the defective Tempur-pedic exchanged and that's when we were informed our warranty was voided. The salesman was a complete jerk and now we are stuck with junk. Both my boyfriend and myself wake up in pain every day! I will never buy anything from Sleep Outfitter's again.

      4 people found this review helpful
      Loading more reviews...

      Sleep Outfitter's Company Information

      Company Name:
      Innovative Mattress Solutions
      Year Founded:
      1983
      Address:
      2982 Winfield Rd.
      City:
      Winfield
      State/Province:
      WV
      Postal Code:
      25213
      Country:
      United States
      Fax:
      (866) 637-3778
      Website:
      www.sleepoutfitters.com