ServPro Reviews

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Overall Rating1.4 out of 5
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ServPro Reviews

ConsumerAffairs has collected 395 reviews and 273 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceContract & TermsStaff

Reviewed Sept. 19, 2023

We entered into a contract with ServPro Raleigh for reconstruction services due to water damage in two bathrooms. After no communications for over a week I contacted them to see where thing stood. I was told that had decided not to do the work. The contract requires seven day written notice but either party to terminate the contract for cause. No such notice was given. We wasted our time trying to deal with these people. Do not use them.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 12, 2023

We had the misfortune of being recommended ServPro by our insurance company for a water damage restoration project, and it was an absolute nightmare from start to finish. Their so-called 'professionals' showed up late, and it was clear they had no idea what they were doing. They left a mess in my home, damaged various items and the work they did complete was shoddy at best. The communication was atrocious. I would strongly advise anyone to avoid ServPro at all costs. They are unreliable, unprofessional, and will only make your situation worse. Their co-owner Rachel Rogers is as bad as the crews they dispatch.

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    Customer Service

    Reviewed Sept. 6, 2023

    My insurance company recommended them, while they did a good clean up they discarded stuff they were not supposed to per the insurance company, now they refuse to return my call. I am out $500, I would not recommend them to anybody.

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    Reviewed Aug. 26, 2023

    We had an ice dam this winter and It caused a bunch of damage. They removed my sheet rock walls and flooring and after exposing so much mold also my ceiling. They did everything they said they would do. They were very professional and cleaned the whole area. We were very pleased with the job they did. We would definitely call them if we ever needed work again.

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    Customer Service

    Reviewed Aug. 24, 2023

    They claim to be 24/7 Emergency for water damage, etc. I’ve left 3 messages for emergency flooding in my basement. In 9 hrs, not a return phone call. After checking with neighbors since my messages, they all advise against ServPro.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Aug. 21, 2023

    Servpro came to our home to clean water that leaked under wood flooring. Once they explained procedure and began process my wife was not comfortable with process believing it would create mold. Right or wrong, she unhooked device and cancelled service immediately. They did not pick it up and charged for extra days, never explained cost and refused to allow my wife to dispute. I finally get involved, Asked for signed contract and they send me s contract under my name with a signature that is not mine. I never met these people. The charges were excessive, customer service horrible, snd no corporate support to file complaints. Stay away from this company.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 15, 2023

    Never again. The manager came out to take a look at the job and I never hear back, I ended up having to call them to find out when they planned to start the job. He said, "How about Friday," no time frame. Had to call Friday to see if they were coming, said, "Oh someone was supposed to call you." Never did. When they arrived there were 4 of them. I knew they would need to bring equipment inside so they kept the back door open. What I didn’t know was they left the door wide open letting flies and hot air in, they went outside on their lunch break and I had to go shut the door while they were in my carport eating. Left their water, soda bottles all over the place and an open sandwich that attracted all kinds of flies… 3 of the workers spent more time running upstairs to use my bathroom, and they couldn’t speak a word of English. They took off saying they would be back Monday to get the fans.

    I specifically told them I had a doctors appointment, they would have to come Tuesday. They show up Monday as I saw them on my ring device…Manager called and said they were here to get fans. I told him that I said I wouldn’t be available… I asked, "Don’t you guys schedule anything?" I would never use them again... Who just shows up without letting someone know.

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    Customer Service

    Reviewed Aug. 7, 2023

    I got an estimate from ServPro. The next morning they wanted to bring a crew in at 7:00 a.m. when I stated I was getting another estimate, they simply stopped responding. I called, I sent emails, and nothing, I have mold and God only knows what else.

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    Reviewed Aug. 2, 2023

    This company is so dishonest it is astonishing that all the insurance companies want to work with them. They prey on senior clients, like my dad, and the work quality is horrible. The hose going to the ice maker on my dad's refrigerator cracked and flooded his basement and did a lot of floor damage in a little bit of wall damage around the refrigerator. My 83 yr old father and I did more of the work than the Servpro crew did because it was taking months for them to come out and do anything. He turned in proof of that to the insurance company so that Servpro would not be paid for work they didn't do. And so he could be reimbursed for the items he purchased to do the work. They left the house in a dangerous condition with staples and nails sticking out of floors and walls where they tore up carpet and flooring. They just left ridiculous messes in every single area that they worked in, and we cleaned it up to make it safe for my dad to continue living in home.

    They added work to the order that didn't need done and was never done. As an example they said the wall was damaged 3 ft up and had to be removed, but zero drywall work was ever done. They got paid for it drywall replacement. Even though it wasn't damaged and the work was not really done. My dad questioned it over and over again they refused to remove it from the service order and they ended up getting $34k for a few days work. Again, my dad, myself and a neighbor actually did the work.

    Everything they told us was lies. It took 7 months for them to close the case, all the while falsely claiming they were here doing work they never did. They haven't even been here in the last 4 months that they claim they were here working. The insurance company assured us they would not be paid for work they did not do but at the end of the day they got every penny plus a lot more. The original claim was for $23,000 and they ended up getting $34,000. And even with all the receipts we saved to show that we did the work which added up to about $1,200 my dad was reimbursed $400.

    Servpro claimed they did the work my dad had receipts for and got paid 3x what it really cost, and they didn't even do it! Every single person from the bottom level to the franchise owners were dishonest. And yes I left a very honest review about the insurance company for this as well since they are just as much to blame for paying Servpro as Servpro was for making false claims. My dad had AAA insurance for anyone wondering. This was an absolute nightmare for my dad to go through and he was grossly taken advantage of and in the end was left with a higher premium next year and time and money wasted trying to prevent the premium from going up too high by just doing the work himself.

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    Customer ServiceStaff

    Reviewed June 28, 2023

    Awesome crew responded immediately to flooded basement. Talked me through every step; both the guys at my property and the people on the phone. Helped me to understand how the insurance claim process will likely work and recommended reputable contractors to do the work. Office personnel hammered my insurance adjuster with phone calls and emails when they were dragging their feet. Overall a great experience.

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    ServPro Company Information

    Company Name:
    Year Founded:
    801 Industrial Blvd
    Postal Code:
    United States