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Sears Appliance - Refrigerators Reviews
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Highly recommend DO NOT SHOP WITH SEARS. It used to be a trusted company. Not anymore. I've help my parents fight for a new refrigerator for almost a YEAR now. They bought a Frigidaire from Sears. First they had to wait 2 months for delivery that was delayed twice. Once they got the fridge, the freezer constantly iced up and the door wouldn't shut properly. After multiple "repairs" sent out, the last repair man Sears sent determined the freezer door was defective. For the next 4 months we fought to get a new door, when that apparently couldn't be done, Sears said they would replace the Frigidaire. For the next TWO MONTHS my parents were given the back and forth on getting a new fridge delivered.
After getting fed up and talking to customer service for what seemed like the 100th time, Sears said the fridge they had wasn't available! Shouldn't that have been known when they committed to replace the fridge??? So they agreed to a new model.... The delivery of this new model has been delayed over and over and over. We are now sitting at over 10 months of dealing with this. My parents have to use a hair dryer on the original fridge to keep it from icing so they can close the door and actually use it. Today, Sears changed the delivery date of the new fridge AGAIN!!! To the end of June!
At this point my parents are fighting for their money back and I'm picking up a new fridge for them from Lowe's. Will NEVER USE SEARS for anything again. Sad this company has come to this and will eventually be out of business with this kind of service and products. (And I haven't even touched on MY dishwasher that Sears took 4 months to fix correctly, only to fail again later on.) Sears service seriously stinks stupendously.
We bought our Kenmore Elite in 4/2021. We came back from a trip to find water standing in the kitchen. Called Sears Parts and got transferred 5 times. So we had a repairman come out and told us the water valve is bad and Kenmore no longer makes the part and there is NO substitute. The refrigerator Is two years old
This is why Sears is failing. How can you sell a product when the parts are no longer being made. That’s poor customer support. Never ever buy anything from Sears. The model number is 111.72695911.
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I've been a Sears customer for 30+ years. Have purchased most of my major appliances from them. The drop in Sears product and service is breathtaking. To illustrate:
1. Product: After a 26 year old Sears Kenmore refrigerator finally needed replacement, I purchased a Kenmore Elite model in 2018. After 4.5 years of service, the compressor needed to be replaced. I came to find out that the compressor is an LG part, which is notoriously unreliable. After reviewing my warranty, which states "Sears will replace, free of charge, within 5 years of purchase", I scheduled an appointment with Service Home Services.
2. Service: Per Sears, even though the warranty doesn't state labor is excluded, it is implied since the warranty specifies "defective material" as the cause. The Sears technician said the part would be covered under the warranty, but the labor cost would be $578.45. Not great, but I thought okay so let's proceed. Here's the catch: Sears told me it would take 7-10 days to get the part. Absurd! I called a local repairman and had the refrigerator serviced same day. I won't be doing anymore business with Sears after this debacle.
I purchased a refrigerator from Sears back in July of 2022. I discovered after a couple months that it was starting to build up ice inside the freezer section of the fridge. I did purchase a protection plan from Sears just in case I had any issues. It took them 2 months to get a technician out to look at it. He said it was a manufacturer defect and he ordered parts. He scheduled a repair appt for a month away. When that appointment date came the technician never showed up or called. It took several months to get another appointment with them and somehow the guy didn’t show up for that one either.
So now I’ve paid for a 2000 refrigerator that is broken and Sears for whatever reason won’t return to repair it so I’ve also wasted money on their protection plan. I am floored at how bad their customer service is. They have outsourced all of their customer service calls to their countries and these people are at home answering the phone with no supervisor available. No one so far has been able to help me. I guess my next route is suing the company.
It started off good with the 7 different repairmen. Finally, they determined it couldn't be fixed. They offered a replacement or $$$ (less than enough for replacement). I chose the replacement, they called with a replacement model number. I am 85 and don't use a computer, I verbally accepted it, trusting that they would give me one with correct dimensions. It was brought to our home and the delivery men came in and measured the space and they told me it wouldn't fit. Now Sears Warranty said there is a 35% restocking fee and the replacement value went down over $500.00. I have bought from Sears for years and bought the warranty on everything. Very dissatisfied!!! We are on a fixed income and now we have to pay $950.00 for a replacement plus the warranty $$ to get a new one, that fits. P. ** (Written by my daughter)
I have been dealing with this company for 5 month now, Since August 3 2022. Service is horrible. We have a 5 year warranty on our refrigerator, that was purchased a years ago and six month. Have been trying to get parts & service through their warranty program for over a 5 month. They don’t tell you the truth. They say parts were shipped when they weren’t, say that they’re escalating your case & they don’t, say they’re scheduling service & they don’t, that a supervisor will call you back and they don’t. Today 4 January 2023 still without my refrigerator fix. It's a game to be played and you, the consumer, will lose. Our money for the agreement is wasted. Do not put anything on a Sears protection agreement. The cost is more expensive and you will not get the service.
Have been dealing with a Sears Kenmore fridge that has not been keeping temp since August. Have had a gaggle of repairmen in and out about every two weeks for the last 4 months. Always, it seems something else must be ordered and repaired. They return, do the repair and the fridge works properly on average for about 3-4 days, then the temp starts slowly creeping up to 60-70 degrees. As this is a long term home for medicaid residents, having one of the refrigerators down is a problem.
Spoke to the warranty department on 12/6 and was told if the repairman puts in the work order unrepairable or uneconomical to repair, with what they have done in the last 4 months, they would replace the unit. Of course, repairman returned today, stated that's not how it works and proceeded to put an order in for more parts- one of which they already replaced during this four months of uselessness- I highly recommend you buy your appliances at another retailer.
If you are reading this review, there may still be time. DO NOT CALL SEARS. They will quickly siphon your soul and charge you for it. Then, they will gladly sell you a warranty on your soul so that in the event your soul is siphoned again, you only have to pay the copay. If you have a broken appliance, list it for free on Craigslist and walk away. I was charged $1200 to repair my refrigerator. They gladly took my $1200 and did not repair my refrigerator. It is nearly impossible to contact them and when I do they tell me they do not service my area and will not issue a refund. This company is a disgrace.
Bought this really nice looking Kenmore Elite (French door style with lower part freezer) December 2019 and everything seemed great UNTIL this unit had been running for ALMOST two years, this is when the fun began. One day it stopped cooling, everything in freezer and refrigerator had gone bad by the time we noticed; we travel a lot running a transportation business; so we were not home when it failed. We unplugged everything and began researching and found very unsettling information on the dear old internet about a (LG) Linear compressor from LG used in this Kenmore unit and it fails a lot.
We had an independent repair guy come out and verify the problem and evidently this is what happened to our unit, Linear compressor failure. Well, we unplugged and cleaned everything and decided to give it another go and all of a sudden it starts working again. We put in separate thermometers to keep a check on the temperature and it was working, unfortunately for us it only lasted a year. Now the linear compressor from LG is DONE.
We bought this refrigerator unit from Sears, and according to the process we had to have one of their "approved" technicians come out and verify the failure of this part which is still covered under warranty (10 years) and the cost to just get the verification was >$100,and we found out that the labor to get the part installed is not covered under the warranty and would cost about $600 (!). In other words it did not do us much good that the part was covered by a warranty. Sorry but we are not made of money, and we thought we had bought a good unit that would at least last us 10 years, and now here we are stuck with a unit we can't afford to have repaired. Extremely disappointed. Tough to be $$$$ limited. Never getting a Kenmore product again and I'll just stay away from Sears too.
Updated on 10/29/2022: Avoid purchasing anything from Sears, unless you want headaches, frustrations, disappointment, and not getting what you paid for. I purchased a fridge and I still don’t have it. They tried delivering it four times and I have to send it back because it has some type of damage. Customer service Yvette M. ** is nothing but unprofessional and unwilling to help with the issue. I think she could she would cuss me out through email. Very unprofessional at her job and her customer service skills. After 4 attempts to delivery I still don’t have the fridge that I paid for. Don’t let this happen to you.
Original Review: Please don’t buy anything from Sears. They are selling damaged goods. I bought a refrigerator in January of 2022 and it’s October of 2022 and the fridge doesn’t work properly and been promised a replacement fridge and even paid the difference for a better one and I still haven’t received my fridge.
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