Samsung Washers

Samsung Washers

 1.3/5 (38 ratings)
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About Samsung Washers

Samsung is a leading appliance and electronics brand headquartered in Seoul. Samsung makes multiple home products, including smart vacuums, kitchen appliances and laundry appliances, including washers. The company’s washers are widely available online and in retail stores nationwide.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Energy-efficient
  • Long product life
  • Multiple price points
  • Financing available

Cons

  • Short return period
  • Can be pricey

Bottom Line

Samsung is a great choice for consumers who like options. The company sells economical and luxury choices with energy-efficient and smart technology features.

Samsung Washers Reviews

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Page 31 Reviews 880 - 910
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2017

My Samsung washing machine is affected by the recent recall due to the fact that the top-loading door is prone to explode and damage nearby property or people. Samsung offers only minimum monetary compensation, and so I instead decided to go the route of having Samsung repair my defective machine. After two no-show appointments and two full months of back-and-forth emails with their service repair team, I have no idea when Samsung will get their act together and repair the machine. Until then, they continue to be liable for my family's safety risk but they don't seem to care.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 5, 2017

I recently found out I am the proud owner of a Samsung Recalled washer. I received a black label to place over part of the white control panel. After reading packet decided to call number provided to inquire about recall. I was unable to get thru due to high call volumes and lack of time to remain on hold. So I went to web address listed in packet. I chose the option of rebate to replace washer.

I bought the washer about 3 years ago for 600 plus dollars. Samsung's website advised I was eligible for a $45 rebate towards purchase of new washer. In order to get the rebate I would need to provide two stickers off machine and a receipt proving purchase of new washer. To add insult to situation the website advised I could get $145 rebate if I purchase another Samsung washer. The original rebate of $45 does not even cover charge to deliver new washer and removal of the current washer. I will not even consider buying another Samsung to get the $145. The depreciation value of the washer is ridiculous. My rebate offer is good until November 2017. I understand that Samsung is faced with a rather large recall. But you might want to think about how you treat your once loyal customers.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2017

I have the same issue as another poster. My Washing Machine was recalled by Samsung. They sent a Dish Network tech to repair it who promptly scratched the machine up. The repair also isn't completed. The top is loose and the control panel is not screwed down. I contacted Samsung many times and have received the run around. I have started recording my phone calls with them. It has gotten so bad. They refuse to replace the scratched up machine. Making matters worse, it was a custom color that isn't carried in that model anymore so we cannot replace with something that matches the dryer. I have filed a BBB complaint and continue to try and work with Samsung but am reaching the point where I file in court against them. This is ridiculous.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2017

This is the worst washing machine I've ever owned. It worked fine for about a year and after that I've had nothing but trouble with it. When I purchased this washer I was so excited because I usually bought cheaper washers. What a huge disappointment and waste of money. I will never buy a Samsung of any kind again. Do yourself a favor and go with another brand.

9 people found this review helpful
Rated with 1 star
Original review: Dec. 31, 2016

My Samsung washer WA50F9A7D was part of the national recall for having a "possibility of breaking apart" due to the inadequate top brackets. Called and had that repaired. That was free of charge and we chose that option other than the $250 rebate towards another manufacturer. Our matching dryer, model DV50F9A7EVP/AV had also been acting up, performing with a loud rattling noise. I complained about that in my initial complaint to Samsung, but there was no recall on it, so they brushed me off.

Now 2 months after the washer was fixed, the dryer circuit board is malfunctioning and it will not engage the dryer drum to start. Called and they said it was out of warranty. Both matching units are just over 2 years old. Repair will cost ~$300 for the dryer. Going to cut our losses and trash both. Going back to GE or Whirlpool. Hope someone starts a class action against Samsung. Totally Disgusted with Samsung!

10 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2016

As a result of the recall the fix was to make the washer's setting LOW spin for bedding and add braces, change settings. Well the bedding comes out soaking wet!!! Not acceptable! I do not feel confident washing my bedding in this machine. It is inferior to what it was before the recall. I called Samsung and of course you get someone from India to take your call, and they will not forward you to a manager/supervisor. (It is like they resist forwarding your complaint to a manager for some reason unknown to me.) Customer service is not what I would think from a well known company. They would not forward my call to a supervisor. Said they did not know their superior's name was. I pressed to get a supervisors (42 mins, 35 mins before I got a first name of supervisor).

Next day called again 53 min before I spoke to a supervisor. I was transferred, disconnected, left message, no return call. When I finally did speak to one they told me the president's office instructed is they are not prepared to do anything more and that the low spin for bedding stays. Basically to live with it. They are not prepared to resolve this any further. Live with it. I am going to join a civil lawsuit. Shame on you Samsung!! Also I bought this machine this year and the rebate amount puts me in a position to fork out hundreds of dollars more if I chose to go rebate on another Samsung washer machine. Undue hardship... Oh since I did the recall repair I am no longer have option to use the rebate. After the lack of customer service why would I even consider buying another Samsung product? Really pisses me off, the lack customer service I received. I have a Samsung smart TV, HD TVs, phones, and printer. They just lost me as a customer.

8 people found this review helpful
Rated with 1 star
Original review: Dec. 30, 2016

I purchased the top loader washer and dryer on 2/28/15. The dryer died about 4 months ago and the lid to the washer had to be replaced ($300.00). Well now, the replaced lid is once again broken at the hinges. The plastic just breaks and you can't close the lid!!! I will never purchase another washer and dryer product by Samsung again!!! I already replaced the dryer and now it looks like I will have to replace the washer as I'm not willing to spend $300.00 bucks on replacing lids every six months.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2016

I purchased the Samsung WA476DSHAWR/A1 IN 2014. Well 1st of all there is already two spots of rust, then came the recall for the exploding washer. So I called and was told I had two options. 1. Get a new washer. If it was a Samsung they would give me $299 or another manufacturer $199. 2. They would repair the machine and give me an additional year warranty. Neither of these options were acceptable but I chose the repair based on the fact that I paid $1,100 for a washer 3 1/2 years ago. So they sent the Dish Network man for the recall. (Yeah that's right the cable guy). He added two screws to the top of the machine from inside then they replaced the label that covers the dial setting. Now they want me to wash bedding only on the delicate cycle. WTF. (The delicate cycle, is basically hand washing). I have called every day since 12-15 and keep getting told that I will get a call with 24-48 hours. Still waiting on that call.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 30, 2016

While most of the complaints about the front load washers center around the smell and the mold problem, you can mitigate this by draining the machine regularly or running deodorizing tablets in them. But even if you do this, the machine will break. There is a part that supports the stainless drum inside the plastic tub. It's called the 'Spider' Bracket. This piece is made out of some cheap Zinc alloy, such as Zamac or something similar. It's bolted to the stainless steel drum and connected directly to the A/C Induction motor on the back of the tub.

Once the machine fill with a conductive solution, the spider will begin to corrode quickly. It will crack and the drum will come off center and start to impact the plastic tub, which can damage the tub. The spider costs around $100, and the tub parts cost $150 and $250. The cost of washing machine. Mold problem aside, the washing machine will fail after 4 to 5 years. Samsung has not addressed this issue at all that I can see. The mold problem seems to take the washing machines out of service before their other obvious defects can be seen. A brand to be avoided for sure.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2016

My washing machine was part of the Samsung Recall. When I purchased my washing machine in 7/7/12, I began to have issues within a few months. We have just managed to try to adjust to the noises and the constant error messages and having to stop the washing machine from going on an endless spin and rinse cycle. I finally gave in and purchased a new washer (non Samsung) and sent for my rebate. I received a check in the mail for a whopping $36!! Is this a joke? I paid $633.25!!! Sure, I was not expecting to get the full amount I paid, after all I did use it, but $36?! Come on SAMSUNG! I called their customer service dept and was told this is the fair market value for the washer at this time! Crazy! Needless to say, I will never buy another SAMSUNG product again! Includes my SAMSUNG cell phone that is due for an upgrade in 2 months! So disappointed!

8 people found this review helpful
Rated with 1 star
Original review: Dec. 29, 2016

We were waiting for the service guy to show up to repair our Samsung washer for the exploding issue. He did not show up. We called Samsung and it was very difficult to hear and understand her. We were told that the repair guy didn't show because they don't have parts for the repair. She gave my a number to call. It's the company that they hired to do the repairs. They gave me a number to call, that person gave me a number to call. Finally someone tells they don't know when someone will repair the machine.

I then called the first number, they finally get someone to call me that says that they are busy and don't know when they will show up but they will try. An hour later someone calls and says that they can come over. I ask what company he works for, he says he doesn't work for one and does not have his own repair business and that he's not a major appliance serviceman and that Samsung will not send one because it's too costly for them.

He tells me that he will brace the top of the lid and that the machine will be used in a modified setting after the repair. He is not going to repair the real problem, just brace the machine and that we need to put a different label on the machine and we are not to use all the cycles as it was intended to be used. I told him not to bother coming over. Samsung will not give us a straight answer on any questions we had for them. The machine runs with no issues and hopefully it stays that way but we will never buy a Samsung product again. I can't believe how terrible Samsung is to deal with.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2016

When I first got in touch with Samsung about my brand new washer that was included in the recall, I chose to purchase a new replacement. I found out that the reimbursement would not cover the cost of a new washer, so I changed for the re-enforcement. Then I found out that they totally leave it up to "DISH Network" to do the enforcement of the washer top load. Yes, a little shocked, but I thought "whatever". When the man from DISH left I discovered he damaged the washer. Later finding out he disconnected a sensor, which a manager from DISH reconnected so I could use the washer again, but the man who did the enforcement also scratched up the washer and dented it in two places.

The manager took pictures and about two weeks later I received a letter saying they couldn't prove it was their technician. The plastic is still on the washer, it was perfect prior to DISH putting their hands on it. Samsung hired this company and should be responsible. The washer was not even two months old when DISH came to my home. Why should I have to pay the price for incompetent companies? Where is my restitution for the damages? I'm wondering how many others ended up with damaged washers? I will never buy another Samsung product again. Same damage to other side of washer, along with scratches.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2016

/I too learned of the recall thru social media. I had an OK experience with the DISH tech who came out and replaced the brackets that hold the top of the washer on. I had earlier this year had a repair on my Samsung Dryer, which the dryer barrel lining had torn apart and stop turning. I fought with Samsung but they did send someone out to replace the barrel "no charge". I sent pictures and documented everything.

While this repair person was there I asked him to look at my Samsung washer because when it spins it would shake to where I would pause it, rearrange the clothes, then turn back on most of the time that worked. He told me the "shocks" were bad. He replaced 2 of them which I paid for the labor and parts. I now think the shocks were not bad and the reason my washer shook was because of the lid not being bolted down. I do plan on calling Samsung and getting reimbursed for that call. Now on to my dryer again, just this past weekend it stop heating, so onto YouTube to replace the heating element this weekend. I have my receipts when I purchased these items. I do think they should reimburse people especially for the washer. Very scary of what could have happened.

7 people found this review helpful
Rated with 1 star
Original review: Dec. 28, 2016

I've had a problem with my Samsung washer since September 2016. UE light on vibrating and loud noise. Had washer serviced and tech repaired pump and said transmission going out and not covered on my energy protection plan. Purchased machine the end of 2014 at Lowe's. The next morning Good Morning America broadcast that the machine was being recalled and exploding. So I sent email on the Samsung site. I received email from Samsung September 28, 2016 to forward correct serial number. Washer was usable but still loud noise. UE light came back on and same problem existed. No longer working. Finally after many attempts service call set up for tech to come out on November 30, 2016. Tech came out supposedly repaired only recall part, but the machine has not worked since.

Called Samsung same day was in hospital - explained machine not working. Rep said could help me because not home to troubleshoot. Called again given escalation ticket number December 10, 2016. Still no call. Called many times complaining, promised callbacks from supervisor, more ticket numbers. No call backs. Finally after I called back was told appointment set up for tech to come out on December 28th 2016. No one called to set that up. Request call back again. Promised call back no later than 5:45 pm that day. Once again no call.

Tech out today 12/28/2016, machine still not repaired, has to replace transmission and other parts. Tech showing not part of warranty. Called Samsung with repair tech. The rep explained extended warranty covering everything. Tech ordered parts. Will come back out 1/10/2017. Still request supervisor transferred several times, many different departments, no resolution. I explained don't want the $466.00 originally offered. Need a new machine. No confidence in the Samsung company. I was told no replacement unless machine irreparable. I explained I don't trust that transmission fixed and warranty gone in a year. Machine goes out again.

Transferred again after requesting supervisor and complaint department. They transferred me to home appliance, who has nothing to do with escalation or recall. Rep kindly sent me back to escalation department. Promised once again callback 24 to 48 hours which would be Friday December 30, 2016. Explained once again don't believe this will happen. As of this day Wednesday December 28, 2016 still no washer. This is the worst customer service ever. I worked 32 years with AT&T and worked customer complaints for many years. I would have been written up or lost my job if I didn't make my callbacks in the time promised. This is ridiculous. Don't buy Samsung products. My granddaughter even had to get her Samsung galaxy phone replaced.

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2016

When I received notice that my Samsung washer could blow in my wife's face I took immediate action. The information provided that I could either have my washer repaired or they would provide $445.00 towards the purchase of another washer. Separately, they said If I purchased another Samsung washer they would pay up to an additional $150.00 for loyalty. When I received my rebate check after purchasing another Samsung washer it was only for the rebate amount of $445.00. I called and spoke with two different persons at Samsung about this issue and they merely kept transferring back to the automated answering system. VERY DECEPTIVE PRACTICE.

5 people found this review helpful
Rated with 1 star
Original review: Dec. 28, 2016

We bought a Samsung washing machine loading on top # WHAH7000AWA2 this summer so we did not have any issue with the recall but I would have love to return it. It doesn't wash cloth properly, soap stain on cloth for 1 out of 2 washing cycle and very noisy even if there is the logo VRT (vibration reduction...). We call customer service to report the fact that we have so little water it did not wash the cloth and they said to us that it was normal? So then it's normal that my cloth are not wash properly? After this call we try many things to make it work. We put less cloth, we change for a longer cycle, etc... but did not work. For less cloth, less water... It's a big deception and can't wait to change it.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 28, 2016

I have never fought with an appliance more than I have fought with this washing machine. I have owned this model for a year and 4 months. I absolutely dread washing a load of laundry. It will loop in a rinse/spin cycle for hours. I pause the machine. Redistribute the wet clothes and restart it. Only to still have it locked in an endless loop. It doesn't matter what the load content is nor how large or small. Every single load takes hours due to the rinse/spin loop that it gets into. Usually, I reset the load to just "spin." Then stand there for 10 minutes to catch it before it refills with water. I, then, have to load wet, not completely wrung out, clothes into the matching dryer.

As soon as I can afford to replace this albatross, I am going to. Yes, I have had repair guys come out. No, they say there is nothing wrong with it. It's just "sensitive" to weight distribution. No, I can't take it back for a refund. I've asked. I love my Samsung phone. A lot! I've own three of them and will most likely buy another. I will never recommend Samsung appliances and will never purchase another Samsung appliance again.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2016

I bought a Samsung top loading washer in October, 2015. Then in November it was brought to my attention that they had a recall on it. I first called on November 11, 2016 and waited an hour and a half to finally get through to someone. I scheduled an appointment for a service. No call, no show. This happened to me 3 times. By this time I am furious. The excuses they had was ridiculous. On 11/26/2016 they transferred me to 3 different departments and then was passed by to where I started. Even more furious. I told them I was done with a service repair and I wanted a new washer and I was not going to except the $346.00 rebate on a washer I paid $549.00 for.

They told me that because of the trouble that I had been through that they would send it to the Executive Relation Customer Service Department because they could help me and get me more money and they would send it to me ahead of time so I could go buy another washer, because I didn't have the money to buy a new one and then wait for the rebate to come to me. Well of course that didn't help and I got tired of hearing “We have 2.8 million washers to handle.” Duh not my fault. Today I received an email from Samsung Support telling me that my service repair had been set up. I called the place and told them that I was done waiting on a service repair that they was gonna help me get a new washer. So tonight I called Samsung back and they finally let me talk to someone from the Executive Relations customer Service Department. Well that was a waste of time.

They would not help me and told me that I had to have the service call done before Samsung would help me. They said that if the service guy says that it is damaged and can't be fixed then there might be others options for me. After 8 phones calls, 30 hours of wait time for a service call and hours on the phone with them I am done. I want to take their broke, fire hazard, recalled and exploding washer right to their front door and throw it at them. Enough is enough. If they can't fix the problem or help the consumers out then they should go out of business. They have known for 3 years that they were having trouble with their washers and they still can't get it right. There has to be someone out there that can help. I just want a washer that has no defaults with it.

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2016

I am so disgusted with the way I have been treated by Samsung. I am one of the unfortunate ones with the washer recall. They give you a choice, get washer fixed with brackets or get rebate. Tell me, where am I going to get a new washer for $256. #1 all the washers are on recall and where am I going to get a difference brand for $156. So I opt for the repair. I begged Samsung not to send out A&E Factory Service since I read the complaints about them. NOPE, had no choice. Carlos does the repair. Meanwhile, the dryer went. Now these units are only 3 years old. So another guy, Kimbum, comes from NISI to repair dryer. He notices that top of washer is damaged because Carlos did not set the top in properly and pushed out the side of the top. I need a whole new top! I'm thinking this guy knows what he is talking about. I called Samsung to put in report of damage to washer.

Now, on Christmas Eve I do wash and guess what? Dryer is still making the noise. Now I am out $20 with the tipping and 7 hrs from work. Now I have to get both repaired again meaning more time and money lost. This whole weekend instead of enjoying myself over the holidays, I was on the phone with Samsung trying to get a repair set up. I told them no more 3rd party repairmen. Oh, they don't have their own techs to come out. So now I am waiting to hear back from them. I told them if enough people complain, they will have a civil suit action against them and I hope they get it.

I will NEVER buy another Samsung appliance. And if this is not fixed right, I want new appliances and if the units are repaired right, I want 2 yrs extended warranties on dryer and washer. I wish they would just take them away and reimburse me for a difference brand. Maybe I'll try that. So beware, do not buy from Samsung and I can't even understand half of the people who are calling me back, another problem.

Updated on 01/05/2017: Well, once again Samsung has let me down. Why did I think things were going to be different? Spent 2 hrs on phone on the 30th. Was told actual Samsung tech would call by Monday to make repairs and given one ticket number for dryer and washer. Guess what? No one called. But Tuesday night service center called to see how my dryer was doing. WHAT? Don't they communicate with each other.

Told the guy it was not fixed and he hung up. So then called Samsung with the ticket number I had. He said that was just for dryer, nothing for washer. Gets me another ticket number and then says need to get extended warranty for washer. Said why since I already have that and this is another issue where the incompetent tech ruined my machine. He hangs up. Then call again and now this guy says he sees I have called multiple times and he is going to get me Samsung tech to fix washer and he will look at dryer and be assured he is going to help me.

Well, that was Tuesday. Guy was supposed to call on Wednesday and now it is Thursday. On Wednesday I get 3 emails. Two said repairs for dryer with 2 different ticket numbers, nothing about washer and the 3rd cancelled out the repairs. So if I call again, that knocks out that ticket number and you have to start all over again. Contact BBB. I found a lawyer in NY that has 500 complaints and they are going to get a class action going. Contact General Attorney's office and they will give you number to call. Don't give up. That is what they want you to do. And I am going to send letters to President and CEO. Send them pictures of the damages and all your paperwork.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 27, 2016

My Samsung was 3 and 1/2 months old when I found out about its recall. Completely dissatisfied with what Samsung offered me due to them not replacing or giving me enough money to replace BRAND NEW washer I saved so hard for. I had to let them repair it. Wished I would never allowed the repair. It does not wash or spin like it needs to. Huge washer and I had to rewash one set of sheets and put on heavy duty cycle. Do not. I repeat do not buy a Samsung washer. It is terrible and Samsung does not stand behind their product!!!

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2016

I purchased a Samsung stackable washer and dryer 5 years ago. They have been nothing but trouble. The last straw was when the washer shafts support broke. In less than 5 years I have replaced the washer pump, the dryer belt, heating element, and door gasket. Now the drum support spider on the washer is cracked and I'm fed up with Samsung. I will never again buy a Samsung appliance.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 26, 2016

My LG washing machine which I love broke down and needed a new part which would take at least 2 weeks, so I went to Curry's and bought what I thought would be a great machine and what a disappointment I was in for. Unlike my LG when the spin cycle finishes the drum goes round for a few minutes and the clothing comes out virtually crease free, however on the Samsung you have no such option and even on an 800 spin everything comes out creased and hard. Also if you want to do a delicate wash you are only permitted to have a rinse cycle of 3 which if you have a large load three is not enough for me as I like a good rinse. I wish I could go back to Currys and get a new LG instead but now I am stuck with a washing machine that I loathe.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 25, 2016

Samsung should stand behind their product. Once the recall was corrected now my washer does not spin correctly and leave my clothes all wet. It makes a tumbling sound when it is spinning. From December 1st until now I have created 10 work tickets and my washer is still not fix. The last person that works in the resolution department told me that she would email me a rebate but as today I still have not received it. They only want to give me between $126.00-$236.00 for my washer. I will NEVER get another Samsung washer again. One tech did come and told my husband that there was nothing wrong with the washer and when I call the tech he told me that it was the dampers but that he did not have the part. The tech told my husband to take a video of the problem.

10 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Dec. 24, 2016

I received notice of recall of my Samsung Wash Machine which I had purchased within the past year. I followed all of the instructions regarding purchasing a replacement machine with the promise from Samsung that I would receive at least a partial reimbursement for the inconvenience. They promised a refund check within 4 - 6 weeks of purchase and submission of my claim. It has been over two months since I submitted the required claim information and have not heard anything from Samsung, let alone receiving my reimbursement check. Samsung should be boycotted. BUY AMERICAN!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2016

I have a Samsung washer I today had repaired and the service was good. We bought this in 2013 and the technician opened the washer too and my God rust like a 20 year old car up north. The guy said "this must be at least 6 years old!" Nope. He did the repair and runs but I almost bought a replacement, they offered 295 dollars and during November, the Black Friday events, a 1100 washer 599.

Oh I wish I bought that and paid the difference. The rust you can see at the seam along the top where he popped it open. Based on what I saw I will be lucky to get a year out of this. Opt for the replacement I advise. Love the machines, never issues except a cap in the washed bottom have gone through 4 of these always breaks, poor design. But looks like a new set in the future. I hoped get the average 8 to 10 years but likely rust, will be so bad it will break much sooner. I wish I had opened this first. I would have replaced.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 22, 2016

We have owned our Samsung for just over a year and I must say it's the biggest disaster of a washer I have ever seen. No matter what setting you put it on it puts whatever temp water it wants to in. We set it on cold and the water is so hot you can't wash the clothes in it so you have to hand pour cold in it. The water levels are just as unpredictable. To which there is no way to set how much water it puts in so you're at its mercy. I'll never buy a Samsung product. Not even a phone.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 20, 2016

As described by others, I too had a morning appointment today to have the "fix" for my 6 month old washing machine because no other Samsung washer is the same color/height/width, etc. so I chose the fix rather than have a mismatched pair. Samsung has not called and I doubt they will. I'm wondering out loud if in Texas we can go to small claims court to get our money back. The product would be rendered useless if "fixed" as delicate wash only is not why I purchased a large tub and I'm not interested in a mismatched pair nor a machine that can explode. If anyone knows, let me know.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2016

4 year old washer is part of the exploding recall. But they will not acknowledge that when it spins uncontrollably is to blame for the lid being thrown off! The lid does not just decide to come free and fly across the room! They will only add a support piece to the lid to try and keep it on. Why does the lid come off? No answer! I can tell you when your machine tub starts throwing itself against all sides and your washer moves it is dangerous! Not to mention your machine can't spin the water out of your clothes so no washer for over a month!

We have set up two appointments and yet to have anyone show up but they claim the recall will not fix the machine not working properly. It will just reinforce the top to stay on for your safety! Total crap and yes you can get a partial refund. Ours was $250. We paid $700. Samsung is putting out crap and you get the runaround and rude customer service when you try to get somewhere. The recall even states the machine may wobble. So why are they not fixing the unbalanced issue???

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2016

I have a washer which was on the recall list. Samsung sent a repairman to bolt down the lid so it will not fly off when the drum is banging all over the place since the brackets are broken to hold it in place. The additional warranty which we understood to be effective starting then was not activated. The repair company which the reference ticket was sent to is NISI. He will only text me not call and talk to you. After countless calls to Samsung repair in which they assure me the warranty is in the system and NISI will call to set up an appointment for repair, NISI still says today they have no guarantee of warranty and the trip charge will be $160.00. I call Samsung again and request a supervisor and am placed on hold for 45 minutes and no one ever came back to me. Samsung needs to respond to this issue!!!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 19, 2016

My washer was part of the recall. I was offered less than half of what it cost less than 3 years ago. I decided to just do the recall and take the warranty. It had already started making a terrible grinding noise and would bang when spinning. They came out and added the hooks (they use DirecTV techs to do this btw) and told me to call back in and use the warranty. I called back in and made the appointment (after they run me through the gamut of is your washer level, was it installed properly) repair guy comes out a week later and says he fixed it. He was irritated when we made him turn it on high and much to his surprise it was still making that terrible noise. He said he would have to get parts and come back two days later. He calls and comes back and replaces the bowl and clutch. I test it out and it seems to work well.

However later that evening (last Tuesday) when I put clothes in and it starts washing it starts to sound like a jet engine over revving. It was so loud that you could hear it outside. I called them back the next day and scheduled another appointment for today. I used it Saturday because I'm desperate to do my laundry and it made the same noise only it also made a loud bang and flooded my laundry room. It finally stopped leaking but is now unusable. I was told they would call this morning to confirm the appointment. I have yet to hear from anyone. I have called Samsung 4 times today and they cannot even get the service center on the phone. I called the service center 2 times today and couldn't get them on the phone either. I want a new washer!!!

8 people found this review helpful
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Samsung Washers Company Information

Company Name:
Samsung Washers
Website:
www.samsung.com