Safe Step Walk-In Tub Reviews

The product is what I expected. I expected something that was user-friendly and there are more bells and whistles on this unit than I even dreamed of. The added benefit of that little well where you can put some aroma therapy in and it gets distributed during the bathing process is phenomenal. Also, the use of light does have a tremendous effect upon the senses. I have a doctorate in education and psychology specifically, and I'm very much into those things that affect our mind, body, and spirit. My favorite is the intense whirlpool effect of the massage water, which helps my legs. I have somewhat diminished circulation in my legs due to a medical condition and that helps stimulate and it just feels good. When it was demonstrated to me by the salesperson that came in that there's light, aroma, and massage therapy, that was a very positive selling point.

The company thought of all the possible combinations of a bathing experience, from the typical being submerged in water, a movable showerhead, a handheld one to all of these details that make it so much easier. Maybe I don't want to take a bath. Maybe I want to just take a nice, stimulating shower and I can do that. I can do all these possibilities. I used to have a big problem with the water setting in my regular shower but with the unit here, it regulates the temperature and it will do it for you to avoid any surges or that sense of, “Oh, what was that?” All of these other details were thoughtfully put into this unit.

I have to admit, the unit was a bit more than I thought it would cost, but then when I thought about it, I recognized that whatever years I have left, I don't want them to be with this anxiety over keeping clean and practicing good hygiene. I don't want to compromise that with the fact of worrying about whether I can get in and out of a tub. I'm more concerned with just doing what I need to do to stay healthy and clean. I can take a safe bath, shower, and I can maintain my personal hygiene at a high level so I don't have to worry about any of that kind of social offensiveness, which to me, is a big deal.

I've still got the piece of paper that says how much it was gonna be. He made some notes on it of how much I paid him that day and how much I was gonna pay when they installed it. I paid $10,000 on those two days, and since then, I have paid 5,000 more in another time, and another 1,000 at the first of this month. I've already paid $16,000 on it. My plan is to pay 1,000 a month over the next five months, and it'll be done. I don't wanna pay more on the interest in what I would have to pay because it's a big amount. The interest which is 10.99% is pretty high on a home improvement loan.

During installation, the crew did well, but I wasn't thrilled with the use of clear caulk against white surfaces, which resulted in unsightly dark streaks. I believe they ran out of the white caulk, which should have been used instead.

Regarding the tub itself, I'm pleased. Although my first experience was marred by insufficient hot water due to a low thermostat setting, this was corrected for subsequent uses. The additional features, like the hand shower, are quite satisfactory.

Our sales rep, Scott, was fantastic. He was quick with answers, very knowledgeable, and even got our financing sorted with no money down. The only drawback was it took too long to get it and schedule the install. I wanted it the next day but it took four to six weeks. Safe Step should dropship tubs to their installers and have the installers store them somewhere in a warehouse and get these tubs a lot quicker to people than what they're currently doing. Their distribution center sucks. It was almost two months from the time we signed the deal before we got it. We also live way up north in northern Michigan and our installer came from Rochester Hills, Michigan, which is downstate near Detroit.

But the installation was exceptional. Mike and his team were professional, taking care not to damage anything inside our home and leaving no mess at all. By the evening, the transformation was complete.

In terms of the tub's design, I have a suggestion. As a 6'3" individual, I feel the seat could be an inch shorter and the tub itself a bit longer to improve comfort. This change would make the product even better, especially for taller users like myself.

The therapy benefits have been immediate—for my joint pain and general relaxation, the tub is fantastic. It ensures a restful sleep afterwards.

Overall, I'd highly recommend the Safe Step walk-in tub to anyone considering this type of purchase. It’s made life more comfortable and enjoyable for my wife and me. You really do get what you pay for.

Finally, at one point, I made a text to him. I said, "Julian, I'm disappointed in you and your boss. You promised me that I would receive a bathrobe, and Safe Step. And you two have ignored my phone and my text. I contacted Safe Step and left a message with the woman and she was gonna send him an email. So, I will be posting something on Facebook. I was like done. I will be posting on Facebook about being dissatisfied for you not honoring your word I worked with the public also in hairdressing and I know that one bad remark can affect a lot of people. And I am so disappointed that you guys have not honored a simple statement that you and your superior suggested that you would do." They suggested it. I didn't ask for no bathrobe. I'm a person of honor. When it comes to what I say, I will do. I thought that they will also.

After that, he said, "Mrs. Evans, you have my word that I will order and deliver the bathrobe to you personally. I am not sure why this message is not getting back to my manager, but I will assure you that bathrobe will be in your hands in a matter of days. Julian **." And I said, "It's been three months since you were in my home when you made the deal. I believe that is sufficient amount of time. I will look forward to you dropping it off yourself. Thank you very much." He said, "You will absolutely get it."

I think that the only reason I am getting it, because they don't normally do this, is because I was going to take it a level higher and I was gonna post something on Facebook. I'm really sorry that that's what I was gonna do. And if it's not at my house, I will continue to do so. The message was on September 24th, Tuesday. That was a week ago. He said it would be in my hands in a matter of days. It's okay. I have a real big doctor's appointment tomorrow, but I am serious that if I do not get it, I will post something that they did not honor something on my deal, and that I am very disappointed about that.

I like my Safe Step. I love everything about it. The installer was to order a part and bring it over. The thing that holds the shower up and down, that slides up and down, the handheld one. There's a rubber fitting. He showed me, "This isn't working." And he said, "I will order it and bring it in." That was the end of July too. So, we're already two months. We're going into the third month. When I did talk to the woman last Tuesday, she said that she would put the order in for that piece. I don't know who's gonna install. It doesn't matter to me. I don't know nothing about nothing. I'm sure that Julian could probably install it himself because he knows Safe Step and how they operate. If he wants to bring it when he brings the bathrobe, that's fine with me, too.

I was highly impressed by their commitment to going the extra mile. The craft skills and attention to detail in the finished project truly were really impressive. My new step-in tub exceeded my expectations, and I am grateful to Safe Step for bringing me the security to know that now I will be safe taking my bath or shower! I can’t pick a favorite feature. They are all great. My daughter especially enjoys chromotherapy for her migraines. Thank you, Susie, Brian and the installation team, for a wonderful job well done. I highly recommend Safe Step.

The entire sales experience was pleasant, with the salesperson being both knowledgeable and amiable. As for installation, it was a seamless process completed by an efficient team—their coordination was impressive. After the demolition, electricians and plumbers followed through, ensuring each step went smoothly before the final tub installation.

Having used the tub for about a month, I find the quality and features satisfactory. My wife also enjoys it, which adds to my contentment with the purchase. Overall, I'm satisfied with the tub.

Our favorite feature has to be the jets on the legs, which my husband and I find beneficial given our leg issues. The bathtub indeed feels like having a personal spa. The add-ons like the light show are entertaining, although we haven't dived into other features like music yet.

While the bathtub remains leak-free, which is a relief, the aromatherapy wasn't to our satisfaction — the provided citrus piece didn't last long. It’d be nice if these could endure more uses. Once, I wished there was an option to override the anti-scald feature as my husband prefers a piping hot bath, but this is minor considering it provides safety benefits.

While considering other options, I favored this Safe Step Walk-In Tub for its straightforward in-and-out access. Despite the higher price being initially intimidating, especially on a fixed income, I’ve found it a worthy investment. However, I did face a hiccup with a plumbing issue preventing the new toilet's installation, which wasn’t Safe Step’s fault but reminded me of the niche that remains for a "super plumber" service.

In retrospect, I perhaps should've got it earlier, but I’m grateful for its benefits now. Overall, the decision to pay upfront was perfect for us. We've been truly satisfied with this choice and undoubtedly, the Safe Step experience has been excellent.