Consumer Reviews and Complaints
My son dealt with several different people while deciding on the company to buy the walk-in tub from and Safe Bathing Solutions was the one we were most impressed with. Jimmy, their sales person was very straightforward and answered our questions - he was great. The installers did their job well too. My son said that the tub has been doing very well as he's helped his dad bathe in it several times. My husband is very happy with it as well. The tub only needs a couple of new bars to get my husband out of it. He can't stand and walk so we need those bars to hold on to. But we already talked to somebody from the company about that and they said they'd come out a little over a week to do it. I'd recommend Safe Bathing Solutions.
When I called Safe Bathing, we scheduled their visit when I was off work and their sales rep came within the next week. Their installers were really good, too since we can hardly tell that they had cut a hole in the dining room to put the tub in. Overall, we're completely satisfied with Safe Bathing and their performance.
I love the tub and the entire experience with Safe Bathing Solutions. Everything was perfect from A to Z, from the time we talked to the sales person to the complete installation and how the tub works.
Safe Bathing Solutions is wonderful. It's the second tub I had purchased from them. The other tub I've had from them is going over two years. I have a home in Florida and a home in Kentucky, so I have one tub in each location. There was a challenge in getting the tub into the bathroom in Kentucky. The house is 100 years old and access to the bathroom was less than the width of the tub, so the delivery guys had to cut a hole in a different wall. But they were very cheerful about it.
When they encountered this glitch, the owner of the company called me and they were very accommodating. I had paid them half, the delivery truck came and we discovered this problem. The tub was put in the garage for a while, so there was a delay between their delivery date and when they got the rest of their money, but they never said a word about that. They were very pleasant.
I would recommend them to anybody. If they would want, a prospective customer could even call me and I would be happy to talk to them because it was just one of those rare experiences in life when somebody tried to do the best for you. I have so much confidence in them that they'd finish the installation. I wasn't in the States at the time and they finished the installation with only my handyman and housekeeper there, and they tell me that it's working great. The installers fired it up and did it before my people left. I haven't even seen it yet, but I don't have any doubt that it's a great job.
I had a good experience with Safe Bathing. Everything went very well, and I would recommend them.
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I had good experience with Safe Bathing Solutions. They cleaned up beautifully after themselves. The tub is working well and I would recommend them to others.
Safe Bathing Solutions was excellent. I like Chris and the two installers, Jamie and Jason. Everything was very good except I wanted them to fix something else. It is in the contract which they forgot and I forgot. So I want them to come back and fix some part of the safety bar.
We're enjoying our Safe Bathing Solutions walk-in tub. We have no issues with it and can't think of anything that needs to be improved. The sales representative was friendly and able to answer my questions very well. The installation went very well. The guys were very nice and cleaned up well. We were very pleased.
We like our Safe Bathing Solutions walk-in bathtub. The installers were nice and were able to answer our questions, but when they were getting ready to leave, there was a leak under the tub so they had to come back and fix it.
I bought our walk-in bathtub from the manufacturer. My interaction with the sales representative was fine. When I called the Safe Bathing Solutions guy, he met with me and showed it to me. Then I ordered it and then went back and picked it up myself. I would recommend them.
I did research online and decided Safe Bathing Solutions was the best. I just called them up, said what I wanted, they said okay, and we setup a time. It was pretty simple. The interaction I had with the installation team was great, it couldn't have been any better. They were very professional, in and out in a short period of time. They were very kind, courteous, and responsive.
We have yet to get into our tub from Safe Bathing Solutions. I'm expecting when my wife comes back today, we will try it out. I just got the water straightened out today. The well was put in in '92. I replaced the pump last November. And the water softeners are 15-20 years old or so too. When the pump was replaced, we had to strip the steel pipe and a lot of stuff comes up and it messes up the water softener. I've been working on that. I wanted to get into this thing anyway. My wife is, "Oh no, you'll stain it all." I'm an engineer and I could have put that in myself. But I'm very happy with the installation. It's a nice, neat job. The guys were very professional, cleaned up after themselves, didn't make a big mess. It was a good experience. Took them about two and a half hours.
My wife and I both have had a couple of back surgeries in the last 10-15 years or so. I'm 78 and she's 76. The surgeries helped somewhat but there's still a lot of ache and pain. I'd seen the ads of the safe tub on television and in the magazines. I had Jacuzzi and clean air pumps for the house. They wanted around $18,000 and there was no way I was going to spend that much money. It was like buying a car.
So I went on the wonderful web and after maybe a week of looking at all the different companies, there's at least three different sites that comment about people's experience with these products. But some of that you have to take with a grain of salt because a lot of it's literary ringers who get in there and say, "Oh, it's just wonderful," even though it's a piece of crap. Anyway, the opinions about Safe Step were all sterling on all three of the sites that had comments, and the comments made sense. There were a couple that cited a problem or two and said it was taken care of with no trouble at all.
So I called them and talked to their sales engineer about what I had. I described the size of the installation and the kind of fixture that was in there already. He sent me back a sketch just to confirm that he understood what I was talking about. And we talked about price. He told me that the unit was American-made and is the leading head of technology, and that you didn't need two electrical circuits but just run it. The other ones need two 20 circuits but this one only needs one because you use the heat from inefficiency of the pump motor to keep the water warm in the pump. That got my interest.
It's been okay. The price was just a little under $2,000 instead of $18,000. So we put a deposit on it around the 15th of January. Then we were away for a couple of weeks. I'm only working part time, a couple of days a week supposedly, but it goes like 2 to 4 days and there's been a lot going on where I work. So I haven't had the time I wanted to be here for the whole installation. But as it turns out, I was here when they arrived in the morning, but I had to leave an hour and a half later. The other thing was, I wanted to run the wire from the electrical heat box over to where they could hook it up into the bathroom on the first floor
The only issue I had was I called the sales engineer and he said the installer would be calling me. But the sales engineer didn't call me back till two weeks after because he had been sick with strep throat. Then the installer had a death in the family. One of those rare coincidences, and this interfered with the scheduling. Finally, the installers came here. These guys were terrific. They impressed my wife. Somebody called here three weeks ago and asked about the tub, and I told them we hadn't used it yet. I didn't expect any problems. But if the stuff breaks and I have to get it fixed, I've seen on the web that some people had problems and they call you and it gets fixed right away.
The other reason we bought this particular model was because this is a little deeper or a little higher than the other ones by three or four inches. So it gets the water up to your armpits or at least for our size. The higher the water, the better. Also that it has water jets as well as air jets. We went on a cruise in March and the hot tub that they had on the boat will all shift air. There's no water, and that stinks. If you want some massage, like from the water, the air is like fizzy enough. When I looked at the ads for the other products, they have only air too.
I'd rather get the quality -- that's the reason why I went with them. I am happy with them. Quality of the hardware, the chrome finish on the plumbing -- all looks good. I saw only a little bit of the inside, upside down, before I left and they were cutting out the old fixture, but it looks good. I just want the product, a good quality product. I don't need all the high pressure sales talk. That was the other thing -- I was not getting any high pressure push from the salesman when I called. The only thing is, they don't have aromatherapy and flashing lights, but that's not really an issue because I don't consider my bathroom as an amusement park.
I'm a general contractor. Everything on Safe Bathing Solutions was American-made and I had no problems whatsoever ordering from them for a family. They did the installation and I stayed there the whole time while they were installing it - they did very well. I would recommend them, and I'd use them again if I needed them.
We just had Safe Bathing Solutions installed but we haven't used it yet. We're building a house and going through the purchasing process was really very good. The price and the warranty are excellent. The salesman was very helpful and very informative. In fact, he had us meet them at the factory and we watched one being made. We were there when they installed it but kind of stayed out of their way to let them do what they do best. They cleaned up after themselves. They were very polite, courteous, so I have no complaints at all.
My only complaint though is when the salesman called me up and somebody in the Charlotte area wanted to see the tub. The house is under construction so of course I said yes. But that person never came and never called. It's not a big deal but I realized you have no control over that but that makes it tough if anybody wants to come and see the tub. However overall they did a great job.
I had Safe Bathing years ago in Florida. When I moved up here, this house didn't have it and I just had a top of the line tub put in. I had a very, very good one down there so I have something to compare it to. I thought it was going to go on for a day or two but they came in, took out the old shower and put that in, and it looks like a million dollars. The sales rep was very nice and helpful and the installers were very professional and polite and kept everything clean. I was really pleased with them. I chose them for the price. It's made in the USA and I had heard that a lot of the ones made in China gave you trouble. Safe Bathing has good quality and customer service. I love my tub.
I chose to go with Safe Bathing because of the satisfaction that a lot of people wrote in about it. Their sales rep was very helpful and the installation team was unreal. Everything just worked out so well. I'm satisfied with everything and they've done such a neat job. They came in, did what they had to do, and they were gone. They were very polite and nice. It's one of the good experiences I've had dealing with anyone.
It was a good experience and it’s working well. The installation guys from Safe Bathing Solutions were awesome.
I called Safe Bathing Solutions for my walk-in bathtub and a guy came out and looked at the situation and recommended what I needed. He sounded good when I first started talking to him and he was nice until the deal was done. He recommended the large one that it takes too much water to put in to fill it up. I got two hot water tanks and he was going to put the two tanks together so that I could get enough hot water in there to take a bath. After that, I didn't hear from him. Once he got his money, that was it. He needs to be able to even check back with me to see if there's any questions that I have. I had to get a local plumber to set that up. I don't use the tub that much because it takes so much water but other than that issue, the tub is fine - it's great.
Safe Bathing Solutions was fantastic. It couldn't have been any better. It's good to deal with a company that has got their act together. I did a lot of research before getting in touch with them and they got the best ratings and no complaints that I could find on the internet. Most of the other companies had tons of complaints. And I like the one-piece design they had that didn't have a frame.
The sales rep was great and didn't do high pressure. He answered all my questions and was very nice. The installation team were great, too. They showed up right on time and knew exactly what they were doing and never complained. I would recommend the whole thing to anybody. They were the best. You don't see many of those kind of companies so I'm super impressed. I wish them a lot of success.
I had a great experience with Safe Bathing Solutions. I bought two tubs from them within a year and everything worked out right. We had some problems here and there but they came back and took care of everything that needed to be done.
I was impressed with Safe Bathing Solution's video on the internet so I spoke to the guy that owns the company to have it installed. My husband and I have been thinking about getting a tub for 20 years now and we finally did it. The installation team - two very good gentlemen - did a very nice job. They were very respectful of my property. They put down drop cloths and hung plastic to keep the dust off my bathroom shelves and towels. They also showed us how to use the tub. When they left the next day, we were all set to be able to use the tub. We love it and very satisfied with it. The price was also very fair compared with other companies that have outrageous price. We would definitely recommend them.
I searched for tubs online and saw Safe Bathing Solutions. I chose them because they talked about the description, product and the warranties. The sales representative and installation team were good. I’d recommend them.
Safe Bathing Solutions has just been a blessing. It's been so good for me. I've really enjoyed it. The sales representatives were excellent. The installation team were fantastic. I couldn't believe how quick they installed it and got everything taken care of and cleaned up. I love my walk-in tub. I had an accident in October where I fell and broke my pelvic vertebrae. And then I turned around in November and had back surgery on three of my discs in my back so it was just a blessing to be able to just get into a walk-in tub and sit down and take a bath. I'm really pleased with it. I would definitely recommend them to anybody that asks me about them.
Safe Bathing Solutions sales representative was wonderful and he explained everything. The installation team was pretty good too - they cleaned up their mess and I thought it was great the way they did everything. I love the tub.
Had a very good experience with Safe Bathing Solutions. The people who put my walk-in tub in were excellent. We’re still not using the area regularly but I’ve used it a couple of times. So far it’s working fine.
I found out about Safe Bathing online and chose them because of the cost as well as the product. The sales rep and installation team were very good.
My daughter is disabled. I was looking at all bathing systems for her and ran across the website on Safe Bathing Solutions. Their installation team was great and awesome. Whenever I called and talked to the guy, he was great about explaining everything. We went over the difference in cost because his was half as much as these other guys’ stuff were. He reassured me it was the same, and it was. It was really great, the answer to my prayer. Just buy one, don't hesitate. Their product is what they say it is.
My experience with Safe Bathing Solutions was enjoyable. We picked them over others because of their price. They seemed to know what they were doing, and did it. There was welcome conversation, we talked about a number of things. They have the shower curtain and I don’t know if somebody at the company didn’t write it down, but the rep had to go through the paperwork until he found it and he went up and got us one. Other than that, I was happy with them.
I enjoy the experience with Safe Bathing Solutions thoroughly and I’m sorry I didn’t get it years ago. I first heard about them over the Internet. They had the highest rating. When I talked to the agent, he was very thorough, very positive, very nice, and he could give me a quote over the phone. I didn’t have to have somebody come out and waste my time and money for them to tell me what I already knew. Installation team was neat and clean. They were the cleanest people I’ve ever seen, and it’s a mess when they take out my particular tub -- and to take it out, it was very difficult. But they did a nice job and they were as quiet as could be possible, but they were very neat. And that’s one thing people like. I’d recommend Safe Bathing Solutions. It’s been a pleasure to have and it looks awesome in my bathroom.
Safe Bathing Solutions is our distributor. I heard by researching on the internet for the tubs and determining that the Boca tub was distributed in the Eastern part of the United States by Safe Bathing. I talked to the sales representative a number of times and they’ve been very helpful, pleasant and cooperative. They were willing to negotiate price and provide whatever we wanted. It was a pleasant experience so far.
Installation team were 4 people. And they came in the day before. They did an admirable job. I wouldn’t call it a hundred percent with respect to the treatment of the tiles, but it’s very difficult to handle that stuff without making some errors, which I will be correcting by putting in various other things. They did a good job putting it in level and I was very satisfied with it.
I’d been looking forward for a long time to have a walk-in tub and spent many hours studying the brands and the quality of the tubs, and decided that a Boca tub would be best for the money, and it seems to have been so far. I did one caveat with respect to tubs in general. That is that the sales people do not really emphasize the fact that you can’t use them with a 40 gallon here. But that’s not a real problem for me, I knew that when we got it. Hot water here, so I’m having that augmented. Nevertheless, I’d recommend Safe Bathing Solutions. I have no objections to it.
Safe Bathing Solutions Company Profile
- Company Name:
- Safe Bathing Solutions
- 5016 Spedale Ct. #144
- Spring Hill
- Postal Code:
- United States