Roadway MoversConsumerAffairs Accredited Brand
Roadway Movers is a residential and corporate long distance moving company. Our team is fully certified and ready to assist you during your move. Our services include loading and unloading of items, furniture placement in designated rooms, disassembly and reassembly of items, packing materials and more. When you select Roadway Movers as your moving company, you can rest assured that your belongings will be carefully delivered to your final destination. Visit our website or call us today to learn more or to obtain a free quote!
I made a great decision hiring Roadway Movers. There are few things worse than the nightmare of thinking you hired a great company and then discovering you accidentally hiring a sub-par service provider when it's too late. Not getting what I pay for is something I have zero tolerance with! It's happened to me in the past before and it's my mission to make sure it never happens again, for myself and anyone I can help! That's why before I decided what moving company to trust to relocate all my prized possessions halfway across the country, I researched movers so thoroughly that I became obsessed with finding the absolute best company in existence.
After hours (no exaggeration) of googling, checking, verifying, calling, quoting, reading and vetting, I ultimately chose Roadway Movers. It wasn't all about price for me, it was more about integrity. At the end of the day, I felt safe with them. The choice resulted in a smooth and painless transition for myself and my family. I have Roadway to thank, as well as my own neurosis.
After all the effort I put into choosing my mover, my wish is that my feedback will act as a benchmark that can guide people safely into the care of a truly superb moving company. Allow my endless hours of research to serve you well and save you time in making the decision of who to trust with your relocation. If your experience with Roadway is anything like mine, you won't regret it! :)
I honestly thought moving would be a nightmare especially after hearing other peoples' stories and experiences with bad companies. I had way too many things to worry about to have to stress out about hiring a mover. I went with Roadway based on reviews and they did a great job. This company did what they said they would and helped to alleviate some of the stresses of moving.
I want to share my experience with Roadway Movers. I was recently in need of a long distance mover to assist me and my family's relocation from Seattle, WA to Miami, FL. I began my research on movers to explore all my options to ensure that I was making the best decision. I compared 5 of the top rated movers in the country, 1 of which was Roadway. After carefully considering all the companies, I came to the conclusion that they would be able to provide me with the best service for the best price.
My decision was a great one. They picked up on the exact day I wanted and they delivered within a reasonable time. Most importantly, the condition of the furniture was excellent upon final inspection. They placed all the items precisely where I wanted them on delivery and even unpacked my boxes for me (I paid extra for that service). The bottom line is that they are extremely professional and I would recommend them to anyone. Thanks to the Roadway team!
We moved from New York City to Fairfield, OH & it was the best move we had. We have moved 4 times & each move had its problems except for this move. The same men packed & loaded the household in New York City plus moved it from the truck into our home in Fairfield. In our previous moves the only person that was the same was the truck driver. The Roadway Movers personnel were all friendly plus I feel that their packing was superior to any of the previous moves. They just didn't use 1 or 2 sheets of packing paper but in some cases 4 or 5. This was a plus as nothing was broken when we unpacked. All in all you can't make a mistake using Roadway Movers for any move.
I was moving from NYC to Florida. I decided to go with Roadway because of their excellent reviews on this website and based on Logan **, the moving coordinator, assurances that he would be available for the entirety of the move and we would be able to contact him on his personal cell phone throughout the move. I specifically asked Logan whether this move was farmed out to another moving company and he lied and said it was not. He said that Roadway has the best movers, that they were highly compensated and we wouldn't even have to tip them. He also assured me that we would have insurance coverage up to $25,000 included in the move and not just the standard $0.60 per pound.
In addition, he advised that the price of the move was based on INVENTORY, not weight or space. Due to these assurances and his attention in the preparation of the move I chose to go with Roadway. Based on the above I sent Roadway Movers the downpayment on January 29, 2018 by ACH. They would not accept a credit card.
After the downpayment Logan advised me that operations would call within 1-2 days of the move. Operations never called me. I had to make several calls to contact them and follow up when they failed to return my calls. When I called operations, they told me they needed to contact dispatch. I later found out that dispatch was another moving company. Logan stopped taking my phone calls and never returned any of the over twenty calls I made after he got my money.
On moving day, January 31, 2018, two gentlemen showed up working for a company referred to as INTEGRATED MOVING, NOT ROADWAY. They informed me that they had nothing to do with Roadway and that Roadway was in fact a BROKER, despite Logan's assurances that this work was not farmed out and that the movers were Roadway employees.
When I attempted to speak with Logan, he was completely unavailable despite his assurances that he would be available every step of the way. I also attempted to contact the Roadway operations department and was directed to voicemail accounts. In addition, after the movers loaded all of our furniture and items onto the truck, the Integrated Movers charged us a REVISED QUOTE based on a PRICE PER CUBIC FEET, NOT INVENTORY. The Integrated Movers also showed us their copy of the quote from Roadway. Their copy indicated that the move would be priced at a price per cubic feet. However, the quote that I received from Roadway had a blank line item and did not indicate that the move was charged based on cubic footage. This is the definition of fraud.
I attempted again to contact Logan and operations to clarify the price, but they were not available. The Integrated Movers indicated that our agreement with ROADWAY WAS IRRELEVANT because they were Integrated and not Roadway and that we needed to contact Roadway. Again, we attempted to contact both Logan and Roadway Operations and neither were available.
At this point, the Integrated Movers had possession of our items and we had no choice other than to pay them the price they desired or risk losing all of our items. Had Logan told me that the price would be based on cubic feet (not inventory) I would have packed the move differently and taken measures to reduce the cubic feet of the move. This would have cut down on the cubic feet used in the move and accordingly the price of the move. In addition, when I reviewed the documents from Integrated looking for the insurance Roadway indicated we would have, Integrated only provided insurance of $0.60 per pound. I do not know if Roadway will honor its assurance of the larger insurance coverage. I highly doubt it.
Relying on the information that Roadway provided the additional insurance, I did not purchase any additional insurance prior to the move and was extremely concerned because I was afraid that my items were not adequately insured and I had no idea regarding the reliability of the Integrated Movers. Had I known that I would be dealing with Integrated Movers I would have done my diligence on Integrated Movers to decide whether I wanted to use that company to entrust with my items and would not have wasted money paying Roadway over $1,000 for fraud.Once the Integrated Movers had our items, I did not hear from them or from Roadway regarding any delivery times. When I called Roadway Operations a few days later they told me that they needed to call dispatch, code word for Integrated. I starting dealing with Integrated directly as Roadway did nothing to help.
I did not receive any phone calls or communication from Integrated or Roadway after Integrated picked up my items.
On February 6, 2018, I called Integrated to confirm the delivery date and spoke with Marlene in dispatch. On February 6th, 2018, Marlene advised that the movers would be loading our items on the truck on February 7th, 2018 and that the driver would call with an update. Again, I did not receive any phone calls or communication from Integrated or Roadway.
On February 12, 2018, I called Integrated to follow up on the delivery date. Ronnie told me that my items were in STORAGE and were not on their way. I asked why I did not receive a phone call and Ronnie said they have only 3000 moves and do not call anyone. Ronnie also informed me that they did not have a delivery address for my items. This was surprising since my delivery address was clearly on the copy of the quote Roadway sent to Integrated and to me.
On February 12, 2018, Ronnie also informed me that he sent me an email way back on February 5, 2018 requesting a delivery address. I never got this email. When I spoke to Marlene on February 6, 2018, she did not mention anything about needing a delivery address. On February 12, 2018, I had to fill out another form for Integrated, again detailing the delivery information. I had spent weeks going over the pickup and delivery information with Roadway. Again, Ronnie said that Integrated had no record. I filled out the additional form that Integrated needed and am now waiting for Integrated to schedule a delivery date. I was told to call back tomorrow February 13, 2018.
Beware - Roadway is a broker and they lie and say they are the movers, that they don't farm things out to third parties, subcontractors, etc. THEY ARE NOT A MOVING COMPANY AND THEY ARE NOT HELPFUL IN ANY WAY. They believe they are helpful because they "help" if anything goes wrong with Integrated, but I have not received any help from Roadway. I have had to deal with Integrated directly and go through the entire moving process with them again.
Wow. What a great moving experience with these guys. I had a very difficult time with the last moving company I used. This crew took their time to pack things nicely into the truck. The delivery also went very smooth. The only thing I would suggest is getting wardrobe boxes since my clothes arrived very wrinkled in the regular moving boxes. They definitely deserve 5 stars.
We had lived in this home for over 20 years and needless to say my wife was very nervous about leaving our home. The agent who made our reservation was very knowledgeable. He was quick to help us with some tips on packing that saved us money. We probably would’ve had the movers do the packing but we decided to do it ourselves. As promised we got a call a day prior to our pick up date. The 4 men crew worked hard in this summer heat. We are now waiting for the delivery. Good job guys!
Beware of these guys. They just scammed me for $1300! Despite their insistence that they're a moving company, you won't find trucks on the road with their logo. They sit in an office in FL and broker deals. I went over the specifics of my household goods several times. The broker called Logan proceeded to low-ball the figures so the estimate came in low. I had everything packed in a 10' x 15' x 7' storage unit. He proceeded to put down the volume as 450 cubic feet rather than 1050 cu. ft. I told him there were 70 boxes. He noted 50. The day of the move, the "quote" doubled.
He lied that they are a moving company. He lied about the quote. He lied that they had worked with the real movers, US Movers Inc. The only thing he said that was true is that he was going to take care of me. That promise he kept along with my $1300, which they wouldn't accept by credit card... The final insult was when he, the operations manager and the supervisor blamed this on me! Beware!!!
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A good friend recommended this company. I very much dislike moving due to all the lifting and driving that is involved. I was very happy with the service I received from them. The morning of the move they arrived on time and immediately got to work after doing a walk through of my home. Nothing was damaged in the loading and unloading of my items and even though I wanted delivery the next day, they could not accommodate that but were able to deliver within 3 days. Great company to work with every step of the way.
I had to move out of state due to a tough divorce and Roadway really made adjusting to my new life a little easier. They took care of all of the hard labor, such as boxing my things and wrapping my large pieces of furniture. I am very thankful because they did not take advantage of a situation like mine even after I mentioned it accidentally. Instead, they reassured me that the move would go smoothly and if I was not satisfied, I would be protected with liability insurance if anything were to happen. I was also offered free storage if I needed it, which came in handy since I downsized. I did not need the liability insurance because nothing went wrong! It all went as planned. I would recommend them to anyone looking for an amazing moving company.
I am a single mom of two and have an absolute fear of moving, especially when it's state-to-state, due to past experiences with unprofessional movers. This time around, I made sure to do my research and spent quite a while looking for a reliable, yet affordable, company. I wanted to make sure that our things were taken care of since my eldest child has Autism and is very particular about his things. I could not afford to deal with any lost or damaged items. I came across of few companies, but what sealed the deal was a recommendation from a friend. She told me that her move went perfectly with Roadway. Thank goodness that I went ahead and trusted in her; the move went so well! I do not have one complaint about it. They made sure to load, unload, and assemble every item carefully. No items were missing or damaged. I can say that I am no longer scared of moving.
I had never had any interaction with a long distance moving company until my employer decided to relocate me to Texas from Fountain Valley, California. They asked me to get 3 quotes and we chose this outfit after 3 days of researching online. I picked this company due to the high level of professionalism over the phone. Nothing is more stressful than moving cross country but they made it real smooth for my family. I will recommend to coworkers and family.
My mom is elderly and needed help moving her things from Florida to Chicago to be closer to family. She was not able to do any of the packing or labor herself and is wasn't feasible for us to fly all the way there just to prepare for the move so we were left with only 1 choice which was to hire a mover. We made sure to find one that we could count on to take care of my mom and do everything for her that she could not do for herself. That's precisely what Roadway did.
I moved my furniture and boxes to Atlanta last December. Roadway handled all of it. They handled packing and storage. I needed my items stored until I found a new home here and they made it easy. As soon as the closing was completed, I called Roadway and they delivered my furniture within 7 days. Everything was as expected.
Roadway Movers Company Information
- Company Name:
- Roadway Movers
- 50 N. Laura St. Suite 2500
- Postal Code:
- United States
- (888) 522-7719