Rheem

Rheem Reviews

Find a Best Appliances partner
1.1(537)

Protect What Matters Most

Get Home Warranty Plans & Pricing

View Plans

About Rheem

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Rheem manufactures heating, cooling and water heating equipment. Its product range includes furnaces, air conditioners, heat pumps and water heaters for residential and commercial use. Since 1925, Rheem has provided climate control and water heating solutions to provide comfort and reduce energy consumption.

Pros
  • Good customer service experience
  • Effective energy efficiency
  • User-friendly maintenance features
Cons
  • Some product malfunctions
  • High repair costs
  • Warranty issues and limitations

Shop with confidence

Compare with top companies

Protect What Matters Most

Get Home Warranty Plans & Pricing

View Plans

Rheem Reviews

Filter by Rating

  • (12)
  • (2)
  • (3)
  • (41)
  • (439)

Popular Mentions

    How do I know I can trust these reviews about Rheem?
    • 4,603,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Rheem?
    • 4,603,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    Customer ServiceReliability

    Reviewed Jan. 27, 2025

    I had a brand new water softener installed by a licensed plumber. It didn’t work! I had the plumber come back and he found 2 defective parts!! I called customer service and was told there was no reimbursement for the $500 I had to pay to have a defective softener installed AND serviced, but they would send me a form to order the parts. I asked to speak to someone with more authority and was told no one could authorize reimbursement, but someone would call me at a later time to discuss the matter! I will never buy another Rheem product and I will tell anyone who needs any type of product rheem sells not to buy from this useless company!!!

    Thanks for your vote! Report
    Installation & SetupPrice

    Reviewed Jan. 15, 2025

    Bought brand new. In less than 8 months, we've had 2 replacement pieces sent due to the unit malfunctioning. Now, the unit needs to be replaced because a 3rd replacement piece is needed but is out of stock?!?! And we have to pay for the installation ourselves. This product is not worth it!

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Appliances delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Price

      Reviewed Jan. 9, 2025

      Don't get. I thought I would be good 'cause I still got a warranty on it. My unit is 3 years old. Last year the blower went out which is under warranty but a labor cost of $500 and I can't get the part to replace myself. This year circuit board went bad. Now they want $1,000 even though the part is replaced by the warranty. Long story short they have warranty on their product but their products is failing and it's costing your arm and leg for labor. I send an email to the manufacturer. They don't care.

      Thanks for your vote! Report

      Reviewed Dec. 26, 2024

      Bought new house through Beracah Homes with Rheem heat pump. Lousy warranty. Only 5 yr warranty. At 6 yrs blower motor and control board go bad. $1000.00 repair, unit overheated when blower motor quit working, has hydraulic hammering every time heater goes off, would never buy another Rheem product.

      Thanks for your vote! Report
      Customer ServiceInstallation & Setup

      Reviewed Dec. 3, 2024

      I have had the water heater for less than a month, my 19 year old heater that I just replaced worked better than the Rheem. I get 4 MINUTES of HOT WATER PER SHOWER, then it goes to COLD. They do not know why but I was told to reduce the amount of water coming out of the faucet to make the hot water last longer. I called Rheem, was registered and was on hold for 19.50 minutes. I called back and was again told they would get me someone to help since it is still under warranty, and so far the only message I hear is that my wait time is less than 20 minutes. I have been on hold so far for 17. DO NOT BUY A RHEEM WATER HEATER, EVEN IF IT WORKS, IF YOU EVER NEED SERVICE YOU WILL PROBABLY BE ON HOLD MOST OF THE DAY. I am very disappointed in this product, I am a senior citizen and taking cold showers is not a good way to start off my day, especially since I just spent $1200 for the heater and installation.

      Thanks for your vote! Report
      Installation & SetupPrice

      Reviewed Nov. 29, 2024

      Terrible warranty. Elderly on a fixed income. Rheem suggested a new pressure valve (rec'd and installed). Failed to stop the leak. Rheem suggested new pressure reducing valve (very expensive, purchased and installed). Failed to work. Rheem suggested the second pressure valve (rec'd and installed) failed to work. Rheem suggested check and reduced water pressure leading into the house (checked reduced) failed to work. Checked with local distributor who stated several problems with Rheem residential water heaters leaking. As stated above on a fixed budget and spent several hundred dollars and plumbers and my problem has not been resolved.

      Thanks for your vote! Report
      Customer ServiceInstallation & Setup

      Reviewed Nov. 13, 2024

      I purchased a new Rheem furnace and AC unit in November 2021 for just under $12,000. I have experienced three failures since installation ... the last one being an evaporator coil failure with a repair charge of $1500. After the last failure I researched Rheem quality and discovered they've had a long history of evaporator coil failures. There were also references to supply chain quality issues coming out of the COVID shutdowns. With that, I reached out to the company (in writing twice) to see if there was anything they could do to help me. The result ... absolutely no response to either communication. Quality issues and poor customer service is a lethal combination.

      Thanks for your vote! Report
      Installation & Setup

      Reviewed Nov. 12, 2024

      Do not buy a Rheem water heater. I drained my 2 year old Rheem classic gas water heater as recommended and it would not restart. In troubleshooting I discovered a known issue with the gas control valves. I contacted Rheem as it was still under warranty and spent almost 4 hours on the phone going through their troubleshooting and warranty process. They finally admitted the known problem was due to a faulty Italian part (GCU) they used when they ran into supply chain problems during the pandemic. I scheduled an appointment with one of their certified/recommended partners and got an estimate on $800 in labor. I received the part from Rheem and installed it myself in an hour. They do not stand behind their products but did give me free shipping as a "courtesy."

      Thanks for your vote! Report
      Customer Service

      Reviewed Nov. 12, 2024

      Our hot water heater exploded after two years, endangering my family. I am pursuing legal counsel and advising everyone I know to NEVER purchase one of these dangerous products. Although our unit was still under warranty, we were only given a $450 exchange though we spent far more on the unit that exploded. I waited on the phone for 45 minutes to get anyone to speak to me. Spreading the word to everyone that Rheem products are dangerous.

      Thanks for your vote! Report
      Customer ServiceInstallation & SetupStaff

      Reviewed Nov. 5, 2024

      Bought a house, 3 months after moving in, had to force the sellers to install a new water heater at no charge to me, so I didn't have a receipt. 3 years later water heater problems, hired a plumber, told me it was leaking and needs to be replaced. Called Home Depot, got transferred to Rheem. First lady I talked to lied to me on the phone and said I needed to hang up and call back after emailing photos which can be done in 2 seconds while still on the phone. 2nd lady I talked to lied to me, told me that my warranty exchange was approved and that I should bring my old water heater to Home Depot and that they would call Rheem to verify the exchange, she even sent me an email. Good thing I checked before doing it. Called Home Depot, they said it requires a confirmation number. So I called Rheem again.

      This time they said the lady who told me to do the return wrote in my file that I got the heater from previous owners and cancelled my return. So after 2 hours on the phone and after being lied to they said that because my water heater was from previous owners my claim was denied. I asked about why they told me to bring my old water heater and do the exchange they said that employee was going to be in trouble for saying that to me. The fact is it's not from previous owners, I just don't have the receipt. So they wasted my time, lied to me and denied my claim based on a lie. It would have been one thing if they told me right away that a receipt was required and without it a return wasn't possible. But instead, they played the runaround. Bad customer service.

      Thanks for your vote! Report
      Loading more reviews...

      Rheem author review by ConsumerAffairs Research Team

      Rheem Manufacturing Company was founded in 1925 in Emeryville, CA. Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products.  In addition to their other products, Rheem specializes in central air conditioners for homes and businesses.

      • Easy to find: Rheem is sold by independent contractors around the world and at retailers nationwide. Easily find an independent Rheem contractor or retailer in your area through Rheem’s website.

      • Homeowner resource center: Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products.

      • Heart of Comfort (HOC): Rheem’s HOC program was created as a way to unify all of Rheem’s charitable giving across the continent. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. Find out about events in your area and how you can help through Rheem’s website.

      • Tax credit information: The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. Find out what products qualify for credit, what your limit is and how long you have to take advantage of the tax credits.

      • Financing: Rheem works with Synchrony Bank to offer consumers financing options for their home comfort products. Consumers can enjoy features such as convenient monthly payment options, competitive interest rates and an open credit line for future purchases.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Rheem Company Information

      Company Name:
      Rheem
      Website:
      www.rheem.com