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Reviewed Nov. 12, 2023
My contractor talked me into getting a Rheem furnace that he purchased from Fergusons in Lexington KY. It was installed about 7 years ago. A few days after install compressor went out. Then 1 year later the fan on outside unit went out. 1 year later the fan inside went out and circuit board and this week our inside fan and circuit board went out again. 2 days later the expansion valve on outside unit went out and was told rheem won't cover Freon or labor under warranty and will cost 1,200 to fix overall. I now have more in this unit than I could have bought best on the market. I recommend no one waste their money on this garbage.
Reviewed Oct. 2, 2023
Absolutely horrible customer service and quality! Have had to wait OVER 3 WEEKS for an A/C part in SOUTH FLORIDA to come in to be fixed! House now had MOLD and we have had to MOVE OUT! All these problems, EVEN WITH WARRANTY! We are going to take legal action!
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Reviewed Sept. 21, 2023
Well, where do I start? I had a complete HVAC system installed in November 2015. I REALLY didn't want a RHEEM unit but was talked into it by the company we hired to install. Nothing but Regret. Summer of 2016 rolls around and low and behold, the AC isn't working. I was SO mad. This thing is BRAND NEW, never been used. Come to find out the Condenser Coil is no good. Under warranty, fixed and move on. Just frustrating. Then Winter of 2019 hits. Unit is ONLY 4 years old and I needed a very expensive fix on New Year's Eve. December 31st. Of Course ONLY the part was covered- NOT the $500.00 worth of labor of course. NOW here we are Unit isn't even 8 years old and the Blower Motor is Fried. I would say this in closing. Pick ANYTHING else. You will be doing yourself a favor!!
Reviewed Sept. 7, 2023
2nd repair on 3-year-old gas water heater, part was covered but not $275.00 plumber's bill. I was informed it is an identified problem but not recall so they won’t reimburse plumber's charge. Thought Rheem was better.
Reviewed Aug. 23, 2023
They are a HORRIBLE Company. Rheem responds after 7 e-mails and couple of weeks. My brand new $6,000 installed Rheem AC Unit had to repair two times in the first 1 1/2 years about bad quality parts. The parts was covered but I paid additional $370 for labor and this is not covered. Unbelievable! My assessment: This company sells expensive air conditioners with inferior components. SHAME ON YOU RHEEM.
Reviewed Aug. 23, 2023
The hvac units are junk. Purchased a new one. Did not make it 3 years and the piece of junk went out and the 10 years parts Warranty is a joke because they don't have them. So if you can't get them what good are they.
Reviewed Aug. 22, 2023
I bought a Rheem 2 and a half ton hvac unit less than 3 years ago and the suction line valve went out. I was told by the company that installed it that this would be just as good as a Trane unit. I wanted a Trane but let them talk me into this piece of crap unit. I shouldn't be having to pay close to 1000 dollars for a repair. Where is the peace of mind you are supposed to have. Rheem customer service is no help. Do your research and don't buy this product if you are wanting a reliable unit. I had the Trane unit for over 20 years.
Reviewed Aug. 18, 2023
We purchased a Rheem HVAC system (heat pump, air handler, miscellaneous other items) when our previous HVAC system failed. In less than seven years, a small part including a short length of copper tubing suffering a split resulting in a repair totaling over $1200 to replace lost refrigerant and cover other costs (that total being roughly 20% of the earlier total system replacement). Our repairing contractor stated the original part was flawed and replaced it with another Rheem product.
Less than 60 days later, it too failed as had the first. Fortunately our repair company did the repair at no cost given the short duration between failures, again to include replacement of expensive refrigerant. My call to Rheem led to their representative stating that only the part was covered and they would not reimburse for any of the additional cost despite the very short period between system purchase and the two failures. The logical conclusion seems to be that a buyer should not be surprised to find Rheem products suffering early failures, to include parts essential to critical functions that result in complete loss of refrigerant and, therefore, potentially very high and repeated maintenance costs. Ironically, the Rheem heat pump sits beside that for our downstairs, a York unit that apparently was installed 17 years ago and which has performed flawlessly during our seven years of ownership.
Reviewed Aug. 3, 2023
I have a Rheem furnace installed by Gemaire distributor that's less than 1.5 years old. The motor has already burned up in it and it's 105° today where I am for the second day in a row with a heat index of 116°. Not having AC is not an option right now. I've been told they have no motors for this unit and when asked how they plan to honor their warranty they have zero answers. It becomes a circular conversation at that point and they never answer "What then?" I'm going to have to install a completely different unit at my cost despite paying them for a product that's defective and still under warranty. This is abhorrent behavior on the part of Rheem. My attorney is being contacted for a possible lawsuit but a little research shows that Rheem has had several lawsuits filed beginning on 2016 for faulty and defective units across many appliances. Do yourself and your pocketbook a favor and steer clear of anything Rheem.
Reviewed July 31, 2023
I paid thousands of dollars for a new air conditioner. A faulty part broke after only two years and they only warranty the part. I have to pay $500.00 for labor to have it repaired. If you are going to make and sell something that costs your consumer thousands of dollars, it should work longer than 2 years or you should be responsible for repairing it. Not a good look, Rheem.
Rheem author review by ConsumerAffairs Research Team
Rheem Manufacturing Company was founded in 1925 in Emeryville, CA. Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products. In addition to their other products, Rheem specializes in central air conditioners for homes and businesses.
Easy to find: Rheem is sold by independent contractors around the world and at retailers nationwide. Easily find an independent Rheem contractor or retailer in your area through Rheem’s website.
Homeowner resource center: Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products.
Heart of Comfort (HOC): Rheem’s HOC program was created as a way to unify all of Rheem’s charitable giving across the continent. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. Find out about events in your area and how you can help through Rheem’s website.
Tax credit information: The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. Find out what products qualify for credit, what your limit is and how long you have to take advantage of the tax credits.
Financing: Rheem works with Synchrony Bank to offer consumers financing options for their home comfort products. Consumers can enjoy features such as convenient monthly payment options, competitive interest rates and an open credit line for future purchases.
Rheem Company Information
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