Regency Total Warranty Reviews

Original Review: It wasn’t until lately that I opted to switch to Regency Total Warranty after previously being with another provider. I had been a long-time customer with Home Shield but decided to make this change when they raised my rates significantly, which was frustrating for me. I've only been with Regency for a short period, but the sign-up process was extremely straightforward. The representative I spoke with was incredibly courteous and transparent about all the details. Everything he mentioned over the phone matched the contract perfectly when I received it, which I appreciated because there were no surprises. The transition felt seamless, and the savings over my previous plan really convinced me.

Today marks my one-month anniversary with Regency as my official 30-day wait period has ended. Though I haven't had to request any service from them yet, I feel assured by the smooth set-up experience and prompt communications. While I haven't explored much beyond the email they sent detailing how to view my contract and service information, the pricing remains a strong point for me. It got me to change from a company I was with for almost four years.

As someone who believes in being prepared, extending our home warranty was crucial especially as we are 8 years in our house. Things inevitably age and break down, so having coverage gives us peace of mind. Look at it. They have comprehensive coverage options, and they have additional coverage options that you can sign into later. I have a septic system that I'm probably gonna add to it at some point. I haven't used anything. I still got 30 days before I can even think about using anything, but so far, so good.

Several weeks later I received one email from a Regency Agent inquiring if I wanted to talk with an agent. I agreed and believe Regency offered the best plan for me. I never had a need for a home warranty in the past. However, after the sudden death of my husband, I began to panic because I had no one or nothing to rely on for home services. I feel reassured and confident that I have the kind of home services in place I can rely and count on.

Linda M.

We were apologized to, and another service worker was dispatched to our home the following day. I cannot say enough positive things about Regency Total Warranty, and I recommend that everyone I know call and obtain the service as well. The prices are reasonable, the service is superb, and the people are friendly. I wholeheartedly suggest Regency Total Warranty to everyone who will listen. Thank you for the opportunity to say thank you.

Two hours and 2-3 attempted phone calls later (Voice mail), I got fed up and re-contacted the claims Dept. They stated that "Billy" never contacted them and after much complaining about lack of good customer service, feeling the "bait and switch" and asking what the heck I was paying for if I didn't and couldn't secure proper coverage---the Claims Dept. agreed to FINALLY initiate a claim. About 1 hour later, I received an email with a contact number for the referred plumbing company with instructions not to contact them for a 24-hr. period. 24-hrs. later, I contacted the company. This particular plumbing company was "confused" over how they got the referral because they are not a vendor of any warranty companies and they did NOT have a formal contract with Regency Total Warranty! However, my personal information was forwarded to them anyways. (This is very troubling to me).

They were awaiting a response back from Regency as they had forwarded them an email in the AM and had yet to receive a response from Regency. (When I contacted them, it was around 1:00 p.m.). I re-contacted the Claims Dept. to inform them of the pending email. They put me on hold for about 3-4 minutes, returned and assured me that my Claim was being processed with them and that everything had been taken care. (The Plumbing company required a $99.00 service call fee and needed to have a credit card on file with them and assurance that they would be paid directly for their service call. They stated that they were willing to become a vendor; however, Regency did not want to provide the necessary documentation that they needed. My contract dictated that I was only required to pay $65.00 for the service call.

I was not willing to pay any additional cost as I was fearful that I would not be reimbursed by Regency--given their current track record regarding my FIRST experience with them). Regency informed me that everything was fine when, in essence, it was NOT!! Needless to say, I am cancelling my policy with them based upon this initial experience with them and their lack of follow up, conflicting coverage policies, and a questionable vendor pool, poor customer service and service delivery--it has left a very bitter taste in my mouth. Currently, I am awaiting a SECOND Vendor call, as they assure me I am "on top of the list". Still SMH.... DO NOT INVEST YOUR HARD EARNED MONEY INTO THIS COMPANY--- PLEASE!!!!

Original Review: Oct. 23, 2025

My name ia Mohammad ** and I talk to Billy ** on August 10, 25 and he ask me if I veteran and I said no. But he still said is ok and he told me $399.00 per year and $ 65.00 service fee. Also Mr. Billy ** told if I buy for 3 years my price will be fix at $ 399.00 for years. I paid $1200.00 by August 27, 25. On August 10 he sent me a copy of contract by email but I was not able to print or read it. I called him and I asked to mail it to me by post. He agreed but I never received then I called again 2 more times and finally I got the copy of contract middle of September of 2025. I had some minor plumbing issues and I called on Oct 19, 2025.

On Oct 20 2025 I called the Regency Home Warranty and the representative told he is looking for license plumber to sign to my plumbing issues. This is was alarming because that tell me they work with no license as well otherwise why he should of mention it. I called the company and I told my concern and I said I want cancel my policy and refund my $1200.00 but they told me I can't because their policy is I have to be with company for 365 days before cancel it. Then on Oct 21, 2025 they assign the Roto Rooter. They came to my house on Oct 22, 25 at 8:30 am and they give over $1000.00 fee for simple job. Then they told the regency only $350.00 and I have to pay the rest. I said this is ridiculous. Then the Regency said first 3 months the Regency won't pay the full amount. I said Billy ** never told me. Then the regency manager Anderw told me it is in the contract. But I never had contract by mail till middle of Sept 2025.

Anderw is very nasty guy who talk foul language and use lot of shit and raise his voice. He told me I never received my contract by mail. This guy is sick and mental as manager since he does not know the truth but he accused I lie. I told him I will take legal action since the Regency involved in fraud and dishonest business practice. The Regency does not cancel my contract for 365 days and they do not refund my money back. This company is scam. Whoever want call me please do it. **. I contacted Attorney general.. This company is total fraud. I bought new home warrant today.