Since 1953, RainSoft has been a worldwide leader in providing families with premium water treatment and air purification systems. RainSoft is dedicated to designing, manufacturing and offering the industry's most diverse product line of water and air solutions for families like yours.
Their corporate Customer Focus Team ensures that each and every RainSoft customer is 100% satisfied.
A leader in the water treatment industry for 67 years, RainSoft takes the worry out of water.
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We have some extremely hard calcium water in Tucson. Had Kinetico give their information then asked Rainsoft of Tucson for information. From the start, MATT had just the right amount of information tailored to our questions and previous information. No high pressure at all, just the facts. Several years in any sales business, you'd think it would come across as stale and rote. Not so with Matt -- he made us feel like his very first customer with his enthusiasm and ability to sift through just what we needed.
The installation was quick, efficient, neat and orderly. Informative info on how to operate the system. Product itself, oh gosh. We have rediscovered soap LATHER! Already dishes look better, no more calcium buildup around faucets and on bathroom counter tops. Price is in line with the other two similar companies and options to finance are available if desired. Nice touch to include several months worth of various household cleaners. I offer my strongest recommendation for Rainsoft!
The RainSoft rep who helped me was on time, knowledgeable, friendly and patient. He explained everything thoroughly. The installers were on time too and installed everything properly. The permits were obtained and we got all the inspections done. So far, everything that I was told has been accurate. With their system, my skin is not dry anymore. It's not itchy and my hair feels softer. Plus, my water tastes great.
We started this with a tiny water sample through Home Depot. We were then contacted to do a larger scale testing at our home. We KNEW how gross our water was and had photos of some of the nastiness and a coffee maker it destroyed. We had a rep come out (Sat) and do the test. She was on time, adorable and professional. The test was interesting. Yes we're pitched with a sale, various options but we were very interested and if you decide to sign up then, you save $2500. We did and chose the above mentioned items for our package. You fill out the paperwork to see if you're able to get financing and you'll be contacted in a few days. I contacted the rep Weds as we'd not heard and she'd just not gotten to us but we were approved.
We scheduled for the following Sat for install. The installer showed up right on time and was very and knowledgeable. He explained what his plan was and we left him to it. He was done in about 2 hours, explained how everything worked very thoroughly, gave his personal cell if any issues etc. He also left 3 bags of salt for us. This is where my lack of 5 stars comes. While signing HIS paperwork, we realize that the "financing papers" we signed with the rep were in fact the contract. In conversation something was said that made us question things. We definitely felt it was very shady. She does NOT tell you that you are signing the actual contract for the system. YOU ARE!!
The reason this matters a ton is because you only have 3 days to cancel from the date you sign that paper!! By the time we realized this, it had been a week. You're stuck. Thankfully we really wanted the system so for us, it didn't matter other than again, it seemed very shady. I made sure I let her know I wasn't happy and it was made to sound like I misunderstood. No I didn't. My fiance and I both are 100% it was NEVER said that it was THE contract. It took about 24 hrs for us to use the old water in the hwh and the new water to start coming through but once it did...OH BOY!! It's like night and day. I call it my silk water. I LOVE it!!
Everything is better. Our skin, our small appliances, the taste..everything! I have noticed with the air purifier that my sneezing is significantly less and I have horrible allergies and A LOT of animals. The CleanStart is super cool and makes everything smell like citrus no matter what laundry products you use. I am just finishing what i have and you need VERY little. With our package we get 5 years of cleaning products. I ordered them Sat and they're expected on Weds. (Today is Monday) So very quick. I cannot review the products yet but they're basically free so...
Our financing allows for 6 months no payments and no down payment. Rainsoft gives 3 months free then we are to receive a check to pay for the following 3 months. I was very worried this is where we'd get screwed. Nope. The check came today! It's very early but it's here so very happy about that! I know the reviews vary greatly for Rainsoft and we've only had it for a full week but other than the lack of contract transparency, so far we are absolutely thrilled with everything!! Just know about that contract before you sign but also remember how much you save if you do sign while the rep is in house. We've heard some pretty bad stuff about the customer service but we've not had to use it yet so time will tell and I will update should things change. So far we are really happy with ALL of it!!
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I’m involved with some of the sports programs where RainSoft does sponsorships and I’m also familiar with a couple of people that work there through those, which was probably the main reason I called them. I had a unit put in probably 2007, so that would be about 12 years ago. It was an iron filter and a water softener, and the iron filter had failed about a year ago. So, I called the company that put it in. They were saying the iron in my water had changed such that I didn’t have iron anymore and that I didn’t need the iron filter. Also, that I was fine with the test that they ran. But the feel and the smell of the water were drastically different, so the iron filter was doing something in those regards.
I know people from other water places, so I reached out to them and they told me the same thing. I wasn’t satisfied with the answer so I called RainSoft, and they came out and the answers they gave me in two minutes made sense. They definitely knew what they were talking about because it turned out that my suspicion was right. The iron filter was doing something to help with the smell of the water and my arsenic level. When they came out, not only did they answer my question but they gave me three different options. They gave me the different solutions and explained the pros and cons of all those different solutions and the price, which was important. I was on the phone with these other guys for weeks and Danny from RainSoft came out and answered all my questions. I was blown away. I was so impressed with him in explaining the pros and cons so I went with the most expensive option.
I have an iron filter and an Eco Oxytech EC4. One knocks out the iron and the other one knocks out what causes the smell in your water. I had a green-sand filter knocked down the iron, so I noticed that the arsenic level had gone up a little bit. We have the unit and the reverse osmosis system, and with the results that I experienced immediately, the smell went away. Whatever iron I have will get knocked out completely before it even hits the water softener. So, the iron level was drastically less. I’m very happy and I wish I had not dillydallied with the other two places. I should’ve just called RainSoft. I wanted to do my research and get the answers, and I didn’t wanna feel obligated to use RainSoft so, I went to them as a last resort, which was silly on my part. I should’ve just went with them right off the get-go.
I had solids in my water. It was something that stains porcelains in my bathrooms and my sink. I had a system already but it was very old and I couldn’t rely on it anymore. So, I wanted to upgrade to a new system. I went online and found Carolina Freshwater, the company that installed RainSoft's product. And that one looked like something that was an upgrade from what I had, so that’s what I did.
A salesperson came out from the company and talked to me for three and a half hours, and I couldn’t run him off. He also did the water testing but he was more sales than he was anything. At the time, I already decided to buy the thing, then I just had to go through the program. I got both the water conditioner and softener, and the installation went great. Since then, the water is as I expected. It’s very good and clear. I put my RainSoft in in early November, then I sent off a sample in mid-December to RainSoft, and I haven’t heard anything. But I presume that’s good news.
All in all, I got what I paid for and I’m happy with my experience. The product was extremely expensive, but I knew that going in. I also knew I bought the service and that was what I was going for. I needed someone to service this thing yearly, which they assured me was gonna happen. I have a well and I need this system. I could’ve gone to Lowe's or Home Depot and bought something sort of similar for quite a bit of less money, but then, I would have had to have a plumber come. I just didn’t want to involve myself in going through all that. I wanted a one-shot deal and I pay RainSoft for what it’s worth.
And now, if I have problems, I call Carolina Freshwater and that works for me. In fact, I will contact them in the future about the fact that the RO system sometimes doesn't shut off. It will trickle and you can hear it in the drain for three or four minutes. I'm wondering if I can up the pressure in the RO system within the system itself because I have good water pressure in the rest of the house and I think there’s not enough pressure to adequately shut off. I’ve read about it, but I’m not gonna get down there and tinker around with the fittings. Also, the only thing it feeds is the freshwater on the sink. I have a separate spigot for the RO and it goes to my ice machine. But I haven’t contacted them about it because I wanted to change the refrigerators and see if that ice machine was the problem. It turned out that it wasn’t. So, I’ll contact them about that, too.
RainSoft sent me a thing in the mail for a free thing of Tide, which I have not received. I was supposed to get that for having my water tested. I got their system and it's outside in the yard. It’s a big thing and it hasn’t much salt in it. I've had the system since October 2nd. The salesman was nice and polite. The installers were nice too, but they did not finish the job. It got dark on them. They said someone would be back the next day. But they ended up running the extension cord and they didn't leave enough wire for the next guy that came out to finish the job, so they told him they needed to rerun the wire. Another guy came out and he was very nice. The third installation guy said he knew how to fix it but he was not a certified electrician, so they won’t let him do it. He would send a certified electrician.
A month went by and went into November. The electrician finally came and he hooked it to the receptacle, but I didn't feel like the wire was buried all the way because it was dark out. I was out there with the installers when they were doing it and I said that I wanted it buried at least deep as their shovel was. They did a couple of feet then I went in. All of a sudden, they were done and I didn't see any dig marks, so I’m pretty sure they did not bury that part. They just kinda threw some dirt over it. Also, I know it’s only a couple inches because I can pull the dirt back with my hand and look. It’s only a couple inches. That’s next to the house where they had run the wire under. It's not likely that the dogs or anything will dig right there. The technicians ended up not running a new wire. I wanted them to run a new wire because if they bury it deep enough, they would have enough room.
I then had to go to North Carolina for a funeral for my nephew and I just got back. I got back like Wednesday night. I didn't know who to call after that. A technician came out but I wasn’t home then. I called my friend and told the technician that my friend was going to be there in 15 minutes. When my friend got there, there was nobody there. I called the number that the tech called me from and said I thought he was gonna bury that to which he said it was already buried. But I think he only checked the system and didn't check the spot. I haven't had a chance to get out there and dig around myself to see. I’m terrified of electricity. Other than to fix the light switch, I’m fine with it. But I’m gonna have a friend of mine come over and kinda dig around out there and see. I guess I could unplug it and then dig around. That would probably be a smart thing to do.
Since having my system installed, I can tell a difference. Everything feels slick like for the shower and the dishes. Somebody was buying salt and I inquired about which salt to buy. He said that he didn't like that thing. It made everything feel slimy because it felt like you couldn't get the soap rinsed off. But it becomes a good feeling after you do it a couple of times. It feels like you’re clean.
Bottom Line: We purchased a complete home softener/conditioner water system from RainSoft of Huntsville. After 3 days of use, we've found it to be awesome. Softener/Conditioner Product: The EC5-100-V system provides the whole house with softened and conditioned water - the girls love the soft skin feeling and no longer need conditioner when shampooing. We are using less soap across the board for hands, sink, dishwasher, showers, clothes washing - it is like our soaps are now supercharged. Use less - get more suds!
Drinking Water Product: Our under sink filter (reverse osmosis) provides the purest drinking water we've ever tasted - beats any bottled water we've tried. We've noticed that our Keurig coffee tastes better too. We also find ourselves drinking more water each day - a good thing. Purchase & Installation: We invited the owner (Mr. Randy Williams) of RainSoft Huntsville out for a demonstration. We were a bit skeptical at first, but the demonstrations done by Mr. Williams actually won us over into believing the RainSoft product would improve our water throughout our home. We purchased their top of the line system and Mr. Williams set up its installation for that afternoon.
The installer Mr. Doug **, arrived exactly as promised by Mr. Williams. He set up shop in our driveway and was very efficient installing our system. I cannot recall him making a motion that wasn't thought out and needed for installation. He did the under sink Ultrafiner system first and then installed the EC-5 system in our garage. Throughout, Mr. ** explained what he was doing, how things worked and answered every question I had. As part of the EC5's plumbing, we now have a whole house shut off spigot in our garage - no more running out to the street meter to turn water off if we need!
Mr. ** gave us confidence that we purchased a quality product backed by an honorable business owner. He has worked for RainSoft of Huntsville for over 15 years and spoke highly of the owner. Not often an installer will sincerely do that. Summary: If you are considering a water treatment system for your home - getting a demo from RainSoft of Huntsville is a wise move. We live in Madison, AL and have a great water utility, but this RainSoft system took our good water and made it awesome.
Salesperson came sold us the units while home and water faucet. The installation was pretty quick, sales guy never came back to re-test the water like he said he would. The unit just shut off so called for service but they sent George without even telling if it wasn’t working and he just changed the filters. He said he would let the service know. It’s been two weeks with nothing from them including no return phone calls to our 3 messages. I called the corporate office in IL and said no One here is responding to our calls so they emailed. Carmen just called and said what’s going on. She got an email (what about the 3 voicemails from last week?) Very upset with the service received from this company. STAY AWAY. Plus they are way expensive compared to other companies.. We will see if they actually get this thing working and if they show up for the appt tomorrow.
We apologize you experienced this issue with your local RainSoft dealer. We have notified them and have asked that they review this matter.
We are a military family and loved the idea of a water treatment for our house. We were told by the salesman we could move and take the system with us. Our biggest concern was being able to move and we asked specifically if we would have any trouble moving. When we sold our house we paid $200 to have the system disconnected to move to our new home. Then we found out they put a lien on our house days before closing unless we paid the entire amount. We’ve had to scramble to come up with the money and pay off the entire system cost. All of this was after we were specifically told this wouldn’t happen. We went years with no lien on the house and they put it on when we had the system disconnected to move. I will never do business with this company again.
We discussed this matter with our dealer who said they never file for liens. Our dealer explained to us that most finance institutions put liens on every account that is funded at the conception of a loan. It is not uncommon for finance institutions to do this so they will be notified when a home is being sold. Our dealer reiterated they had no knowledge of the lien and apologize for any misunderstanding.
I was called and told it was my first annual maintenance. The cost of the maintenance was approx. $150. Once the team was complete with the maintenance came into the house tested the water and said it was high on Chlorine and it would costs approximately $600 dollars to make the repair. Their amount of chlorine was very low and I thought after a year it was unreasonable and asked them to leave. I never complained believing I could get maybe a couple of years out of the system and then replace it for a more honest aystem removing the RainSoft system. Does it work seems too.
Hi Roy. We appreciate this opportunity to provide assistance. We have been in touch with your local RainSoft dealer, who should be contacting you today to address this matter.
We purchased our Rainsoft system approx 5 years ago and it has been one of the best investment decison we've ever made for our family. Exceptional product and consistent, reliable service. Love Our Water!!! John B. Coconut Creek, FL
Updated on 06/24/2020: When service arrived he did not have the right tank. He emptied my tank and refilled it using resin from another tank. I noticed the new material did not have the black “Acti-Char”, but brown gravel instead. My original brochure states “A sub-bed of specially graded and treated ACTI-CHAR clarifies, polishes, and helps to remove taste and odors from your water. There is nothing else like it! Two units in one, at no extra cost!” So I am thinking somebody is cutting corners.
Not only that, but when we emptied my tank, the black material was all at the bottom of the tank (like the brochure picture). When the tank was refilled, the resin and gravel were all mixed together. After the unit was put back in place, he ran a test cycle. When we ran water from various taps there were resin beads. Not the white ones from my old tank, but tan color from the new tank. I ran a full cycle last night and this morning there are resin beads still coming out. The problem is with the valve, not the tank.
Original Review: Bought this system in '93 with a lifetime warranty. Over the years we have paid over $600 in service calls. On the last visit the service man recommended I buy a new system. I asked about the lifetime warranty and he said that I had gotten a lifetime of use from this system and they could not get parts anymore. Today the resin tank failed again, clogging up faucets and the washer with the little white beads. So here comes another $98 service call and I don't know what the outcome will be. I can not recommend anyone buy Rainsoft.
Hi Rod, it's honestly great to hear from one of our long time customers and to see how we can best help you. There are many parts that are still covered under warranty on your system, one of which is the resin which we will promptly provide at no charge. Please understand, the electrical components are no longer covered under warranty on this particular unit, but should the computer board need replacing there are a couple of options available. We have been in touch with your RainSoft dealer and will continue to work with them to best resolve this matter.
RainSoft - a Pentair Company author review by Greg Chick
RainSoft Water Treatment Systems is a company that offers residential customers water and air purification services. The company is headquartered in Elk Grove Village, IL, and they serve customers throughout the world.
Convenience: There are hundreds of dealers across the world that can install RainSoft products, so the company is a convenient choice for customers throughout many parts of the United States and the world.
Complimentary water test: The company provides customers with complimentary water tests to see if they are good candidates for water treatment or filtration.
Taste and smell: RainSoft guarantees that their product will reduce unwanted smells and tastes in consumers' water, which makes it better to drink, wash food with, cook with and bathe in.
Safe filtration methods: RainSoft uses activated carbon filtration, which is a method that has been deemed safe for use by the Environmental Protection Agency, and they do not use any harsh chemical products in their purification process.
Movable: The filtration systems manufactured by RainSoft can be moved from home to home, which means customers can take their system with them when they move and that they do not have to purchase multiple systems if they end up choosing to live in multiple homes.
RainSoft Water Treatment Systems Company Information
- Social media:
- Company Name:
- RainSoft - a Pentair Company
- Company Type:
- Year Founded:
- 101 S. Gary Avenue
- Postal Code:
- United States
- (847) 437-9400