PLEASE AVOID USING THIS COMPANY FOR YOUR MOVE! They are con artists, hustlers, and thieves. They no showed the day they were supposed to pick up our stuff, so we had to keep calling Prestige until they finally picked up and said they would be there a day late. They never apologized for not calling to let us know the movers would not be showing up on the day and time we were told. When the movers showed up to pick up our stuff a day late, they had a rented Enterprise van from Chicago, so we were suspicious, as most national moving companies have their own 18 wheel trucks. We found out later they contract out to different movers.
Once they arrived, they more than doubled the estimated cost from $2,000 to $5,000, as we had 47 more boxes than expected (we estimated it would be 50 boxes, but it ended up being 97 total). We were shocked, and tried calling Jonathan our sales rep at Prestige many times to explain how 47 boxes didn't more than double the cubic units taken up on the truck, and it shouldn't cost $3,000 more than the estimate. Jonathan didn't call us back, despite multiple phone calls for 3 days.
I wanted to tell the movers to leave, but we had to get out of our apartment that day, and had little other choices, as it was a largest moving weekend in our city. The delivery person Bob told us we should skip buying the moving insurance, so that would help keep our cost down somewhat. They added several charges not discussed or included in the estimate. It took them 4 hours to move out our 1 bedroom apartment, which included: one mattress, box spring, 2 bedside tables, 1 dresser, 1 couch, 1 kitchen table with 4 kitchen chairs, 1 fold-up card table, 1 desk chair, 1 wood chair, 1 rug, 1 TV, 1 TV armoire, 1 coffee table, 2 side tables, and 97 boxes.
I was wondering why I was only seeing one of the 2 movers doing all of the work, and why it was taking them so long to move our stuff, I went downstairs to see where the other younger mover Chris had gone. He was sitting on the back of the open Enterprise Truck, smoking a cigarette by our belongings, instead of helping with the move. Once he saw me make eye contact with him, he put his cigarette out and went back upstairs to start helping. When we finally got ahold of our sales rep Jonathan 4 days later, we explained 47 boxes wouldn't double the cubic units or the cost, and he called us "liars" and refused to add up the cubic units and change the cost to reflect the accurate cost. They have horrible customer service.
They were 5 days late in their delivery time, during that time we had to sleep on an air mattress. The day of the delivery, they said they would arrive at 9 AM. When they still hadn't shown up or called us by 11 AM, we called to find out their truck had broken down, and it would be a while. They didn't show up until 6:30 PM, and then they called some local college-age kids to unload the truck instead of doing it themselves (you think after scamming us for $5,000 to move a one bedroom apartment, they'd unload the truck themselves). We had to wait another 45 minutes for the 3 local college-age kids to show up to do the movers' job and unload the Enterprise moving truck.
When the local college-age kids had finished bringing in everything, we realized that our mattress and box spring were missing. The driver Bob from Illinois apologized repeatedly, and said it was his mistake and the mattress and box spring were certainly in the storage unit in Chicago. A few days later, he went back to the storage unit and Chicago, and confirmed our mattress and box spring are there. We asked him if he could ship them out, but he said they were not willing to ship them out, as it would cost them $700 (again, you think after scamming us for $5,000, they could ship it out, as it was their mistake).
He said he would get it to us on the next move to our area in Massachusetts, which should be by next week. It didn't show up, and still hasn't shown up over a month later, despite many claims that it would be delivered by now, and several complaints to Prestige Worldwide Moving and Storage. So now, for over a month we've been sleeping on an air mattress, and getting one story after another about when our mattress and box spring will be delivered. DON'T GIVE THIS COMPANY YOUR BUSINESS! You will regret it!
On 9/12/2016 a carrier (not the company's truck delivered my items), even though when I initially talk to the sales representative Karen told me they do no use carriers. They required 15% paid before even scheduling a pick up date (suspicious). They asked me to pay in cash ONLY before my stuff was delivered. While unpacking we noticed an annotate some damage to our stuff. I told the driver to make a list of the damages and marked on the documents, he told me that the company only needs pictures and the claim form sent. I told him I will not sign any document before he marked the damages and he started doing a list of them and told me it will be submitted to the company with the receipts.
The next day I mail the claim form and try to call the company with no answer. All I asked is reimbursement from them since all my items were brand new when they packed them. I have moved 3 times and I have never faced these problems. I will never used or recommend anybody to use this company. Also, at the beginning they gave me a estimate of 10,000, it went up to 15,000 and I sent them a detail itemized list and asked the sales representative if they need a video. I could not purchase insurance because ** told me this was not a registered company and nobody can insured anything they pack, move or store. Do not use them! After they got your money they will not answer.
I got in contact with "Eric" who quoted me a price of 4700 for my 3k sq ft house. He said he would be available 24/7 and he was at first. I was required to pay a 35% deposit which I did. The night before my scheduled move the driver came by at 10 pm and said it would be between 12-13,000. I was astonished at how 1- a price could be so different and 2- why was a driver telling me what a price would be. I told the driver that I would get in contact with Eric as soon as it opened the next day. I called Eric, told him there's no way I can afford that and he said he would work on it. Hours passed and even after trying to recall him, he vanished. The driver kept calling me asking if we were going to stay with them and I said I didn't know I was waiting to hear back from Eric.
Finally the driver called me back and said he would work with me as close to my quote as possible. So 3 guys came out (2 from a different moving company) and helped wrap all of our furniture. The driver finally showed up around 10 and yet again quoted us for 10k. I was like no way. He said he wouldn't leave our house until we paid him. I told him we have him a 1700 deposit that should be sufficient. He still didn't leave, ended up calling the cops to get him to leave. Moral of story, you will lose your deposit and your quote will at least double! They are crooks on both ends! Also, they sent me a faux BBB rating and go under different alias. Their true rating once I did my research was a F!! You've been warned!
The reason they charge a deposit is so that if you subsequently find negative information online about the company that you've already spent a chunk of money. I tried to use movinginsurance.com to insure this move and the told me "We can't work with that company because they have an F rating on Better Business Bureau. They're using a web of different names, to move beyond negative ratings".
The language in the email quote says "ACH deposits are nonrefundable once the reservation has been made." I never signed ANYTHING, just paid the money. We never scheduled anything. I wrote to them the exact day I paid the cash because that's when I heard from the insurance company. "Frank" who is supposed to be available 24/7 did not answer. So I sent an email, and another on Saturday, and called again and again... I'm got told when I finally got through to "Josh **" that the move is fully scheduled and deposit non-refundable. DO NOT PAY ANYTHING. Use someone else!
Factual basis uncertain
The salesman was courteous and seemed knowledgeable. He got us signed up then disappeared off the planet. He did not respond to 90% of our emails, voice mails, and messages we asked his colleagues to pass along. Consequently the "team" Prestige sub-contracted within California were animals. The "foreman" was aggressive and refused to move us unless we came up with thousands of dollars in CASH. At the destination, he also refused to unload until we gave him another chunk of thousands of CASH dollars. No credit card miles for us. No certified cashiers checks. We were held hostage. Their packing job was abysmal, our belongings thrown in unmarked boxes with little or no padding.
At the destination point, our brand new home had the door thresholds all dinged-up by their hand trucks being used without padding or protection. Similarly the door jams were knicked up. No apologies. Broken items? Not their fault. Finally, after our initial dealings with the salesman "in Florida", we had no further calls or emails telling us the price quoted had doubled! If we had not given our notice and HAD to evacuate and move, we'd have cancelled them and sued to get our thousands of dollars deposit monies returned. AVOID AT ALL COSTS IN CALIFORNIA.
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Moving is such an unpleasant experience to begin with but Prestige Worldwide Moving made the move extremely smooth. They were professional, on time, and best of all - quick! I will be recommending Prestige Worldwide Moving to everyone I know.
Initially I was concerned as the truck was a half hour late but the entire crew soon got to work and set my mind to ease. They were professional, courteous, and took good care of my belongings from start to finish. Yes, I would highly recommend this company.
Moving can be a stressful time; packing, scheduling, boxes, packing peanuts, wrapping, time conflicts, delays, heavy lifting, et cetera, et cetera. Prestige Moving put my mind at ease and handled everything soup to nuts. They beat every other quote I received, made it on time and delivered all my possessions without a scratch on them. I would definitely use this moving company again!
This was my third cross country move, and most definitely the smoothest. The gentlemen were very polite to my wife and I. They took great care to my belongings while packing and made sure they stayed in communication with me throughout the entire time. I hope that this will be my final relocation, however if I had to move again it would most definitely be with Prestige.
Great crew. Picked up my house in Alexandria and delivered in Miami in 3 day. Doesn't gets better than that. A+ movers.
Prestige Worldwide Moving provided professional and timely service every step of the way. We got a lot of quotes before we decided to go with Prestige. All the employees we dealt with were very professional and knowledgeable. Moving is such a stressful situation, but using Prestige made the process a little easier! We'd definitely recommend Prestige to anyone who's looking for an affordable, professional and timely moving company.
We highly recommend this company! They got us scheduled with short notice and sent us two great workers! Nick was especially awesome - he made us feel completely relaxed and happy, which is difficult to do during a move! He and James were really careful when moving all of our stuff and made sure that nothing was damaged or broken! Nick is the man and we would highly recommend him to anyone who is moving!!! Thank you guys for doing such a great job with our move!!
I recently moved from Hialeah to Louisville and used Prestige as my moving company and I had great experience. The professionalism from the time I spoke to the sales rep on the phone to the actual pick up was so easy and painless. I recommend this company to whoever needs someone reliable for their big move.
I was scrambling to find a mover online when the other moving company I had lined up bailed on me last minute. Anthony at Prestige was very helpful and really made me feel comfortable with his knowledge and ability to provide stellar references. The crew came out the next day with no notice and got the job done with no hiccups or mishaps. Alvin the foreman really led his crew like a well-seasoned vet and the delivery was seamless. Great value for the money. Would definitely recommend.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Established in 1993, Prestige Worldwide Moving & Storage specializes in long-distance moves. They have main offices and warehouses in Ohio, NC, FL and NY, but they have moved customers to and from every state in the U.S. They also offer services for local moves, corporate relocations, storage and packing/crating.
- Experienced movers: Every one of Prestige’s workers has successfully passed a background check and is certified. They all have at least five years of experience, so you know you are putting your personal possessions in good hands.
- Senior citizen discounts: Prestige offers discounts for senior citizens who are planning a long-distance move.
- Antiques and pianos: Prestige specializes in moving pianos and antiques locally and across the country.
- International moves: In addition to local and national moves, Prestige can also help homeowners who are moving to another country. Their export packers take extra care to pack and shrink wrap your items so they arrive at your destination in the same condition they left in.
- Exclusive offers: Receive exclusive news and offers when you sign up for Prestige’s email newsletter.
- Best for Homeowners and senior citizens making a local, long-distance or international move. Also, businesses making a corporate move.
Prestige Worldwide Moving Company Profile