Ply Gem

Since January 31st of this year I have been waiting to hear back about a warranty claim on a leaking window. No movement so far. After calling multiple times I finally get the case to move forward. Turns out, it will still take months before anything gets fixed, or even happens. I now understand the extremely low review scores Ply Gem gets online. Don't buy your windows here, if you want windows that don't leak and cause damage to your home, while you're waiting for months to get anything fixed. Unfortunately, we didn't get to choose.

In August 2022 we had a (very expensive) sliding glass door installed and it was installed broken. After that I spent months trying to get them to fix it with no success. Emailing back and forth, they requested the same information over and over. Months went by of this back and forth. When my patience reached boiling point in January, I turned the matter over to my wife. She met with the same frustration, even when she finally talked to someone on the phone. It was about a month ago when she got a message that it had been held up in traffic. Today, six months later, March 3rd 2023, after a significant investment of our time, there is someone here repairing it. Hopefully it will work when he's through. Sadly, I can't give them 0 stars.

We have had our windows replaced about 2 years ago, already 5 windows have cracked! My wife has had her hand go through them twice, once when shutting it and once when just putting a little suction cup on to hang something! Both time cut her hand, luckily the company we had install them has taken care of replacing all the defective window! We also get moisture between the window! Hope they will take care of our problem!

We had a new addition in July thru September 2022 added to our house. Went with the Ply Gem windows thru recommendation of the GC we hired after the fact the original brand quoted was not available, after installation and before final sign off we noticed four issues, the outside horizontal bottom seal is not touching on either side, vertical side seals have light coming thru, crack in one bottom window, excess seal materials between panes that cannot be removed, the seals, basically non seal is the biggest issue, has anyone experience these problems with the Ply Gem windows? Ply Gem seems to take forever to resolve and dance around without making a comment to if it is an install or window quality issue.

It looks as if I have joined quite a crowd in my unfortunate experience with my Ply Gem windows. I have spent the past 6 months trying to get someone at the Cornerstone company to work with me on replacing a large failed window. I provided all the warranty information and pictures of failing windows and get a periodic email telling me that they are lacking more information.

I bought this house brand new two years ago, and we had all Ply Gem windows put in. This house is supposed to be the most energy-efficient and well-built custom home by homes by Dickerson but that will be another review. Three or four months ago, I noticed three of my windows in the front had been cracked. I looked it up, and they are known for exploding at random. The Ply Gem website says, no problem windows are covered for 8 to 10 years for random pops/cracks in the window. What a relief right?

Our home is only 7 years old. Our home has Ply Gem vinyl siding. It has all warped in the rear of the home that faces the sun. The siding has a lifetime warranty on it. I filed a claim. They denied it saying it must have been caused by window glare on it. So are they saying houses can't come with windows? I plan to file a complaint with the MN Attorney office tomorrow.

I recently had a house built which included 33 Ply Gem single hung windows. I moved into the home in late Dec 2021. On 16 Apr 2022 I submitted the PAINFUL online warranty claim form for 4 windows having manufacturing flaws. I received no acknowledgement from PlyGem that the form was received. SO, I followed up on Apr 27 2022 requesting confirmation of receipt of the warranty claim. NO RESPONSE from PlyGem. I followed up again on 18 May and again no reply. The PlyGem site had online that due to the supply chain disruption resulting for covid that PlyGem warranty claims were backlogged and that it would be "sometime" before warranty claims could be serviced.

Updated on 11/10/2022: As a follow up to PLY GEM: I spoke to a "Juan **" in customer service. He informed me that my case worker "Josh" would follow up in January with me. I told him this is awful service and he laughed and hung up on me after I asked for Josh's contact information. The rainy season has started and my new "warranty covered" window has failed. I guess my next step is to call my attorney and find out my options.

I am having a horrible experience with this company. I ordered a Ply Gem sliding glass door in December of 2021. 10 months later, I am awaiting the 4th sliding glass door replacement to arrive and be installed because the first three were damaged and missing parts. The first slider was bowed and the slider door did not close because the frame was bowed. It also arrived missing the screen door completely. I waited almost 2 months the for this to be delivered and then waited another two months for the replacement door to be delivered. That 2nd door was also bowed just like the first and would not close properly. It also arrived with a deep large scratch on the handle. Additionally, this door was missing the white edging to hold the glass in place as well as the screws to hold the back edge in place. The screen was also defecting and does not open and close properly.