Ply Gem

Ply Gem

Raleigh, North Carolina

 2.8/5 (141 reviews)
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About Ply Gem

Ply Gem manufactures vinyl siding in a variety of styles and materials, as well as gutters, fascia and soffit. It also offers windows, doors, stone and other home exterior products. Check out Ply Gem online to find out if it’s available in your area.

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Top Ply Gem Reviews

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Rated with 5 stars
Verified

Everything was A-plus. Halde installed the siding and they did a wonderful job. If Ply Gem wanted somebody to represent their company, they do a wonderful job. I got the mastic si...

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Rated with 5 stars
Verified

The experience I had with Ply Gem was excellent. Their sales team was very pleasant and efficient. Additionally, the people who did the installation were delightful… It was a hard...

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What is Ply Gem?

Ply Gem is a manufacturer that specializes in the production, sale and installation of vinyl siding and home exterior products. It represents several top brands and offers a comprehensive selection with thousands of color, material and texture choices. Its product line includes:

  • Siding
  • Windows
  • Patio doors
  • Stones
  • Fences and railings
  • Shutters and accents
  • Gutters
  • Trim
  • Molding

Ply Gem sells lap, insulated, vertical and shake and shingle siding, in a range of materials including vinyl, steel and aluminum, as well as stone veneer exterior and interior accents. You can upload photos to preview designs for your home using its interactive design tool. Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options.

Ply Gem offers SolarDefense reflective technology siding, which protects from UV rays and is guaranteed not to fade. This siding increases energy efficiency and is made of recyclable material. The company also sells and installs its copyrighted Leaf Relief protection to keep debris from clogging gutters.

How does Ply Gem work?

Ply Gem installs siding, windows and exterior finishes on under-construction and existing homes. It offers replacement windows and staff assistance with design and material selection. You can choose a local professional installer via the website or arrange a contractor visit with a distributor for material pickup. You can’t purchase Ply Gem products on the website — if you’re interested in the company, let your contractor know.

When you shop for windows or doors online, Ply Gem will help you find the best options for new products or replacements and customize your solutions for optimum function and style.

Ply Gem window prices

Ply Gem doesn’t list pricing on its website, so you’ll have to contact a local contractor or supplier for product and service cost info, but its window prices range from $125 to $1,650 per unit. You can find a local installer with the search tool on the website; if you’re a professional interested in carrying Ply Gem, contact the company through the website or by phone.

Ply Gem FAQ

Who makes Ply Gem windows?
Cornerstone Building Brands owns the Ply Gem brand and makes Ply Gem windows.
How much do Ply Gem windows cost?
Pricing for Ply Gem windows varies by supplier due to installation costs. Unit prices range from $125 to $1,650 per window.
Are Ply Gem windows Energy Star-certified?
Many Ply Gem windows meet Energy Star standards, but requirements for Energy Star certification vary by climate area.
Does Home Depot sell Ply Gem windows?
Home Depot offers a limited selection of Ply Gem windows, including vinyl double-hung and sliding options.
How do you clean Ply Gem windows?
Clean vinyl Ply Gem windows with soap and water or non-abrasive cleaners for stubborn stains. Spray screens with water or a vacuum to remove dust. The Ply Gem website provides detailed instructions on how to remove windows to clean sashes.

Is Ply Gem good?

Ply Gem offers a comprehensive selection of siding colors and styles. If you want energy-efficient products without compromising style, you’ll find several high-quality, attractive Ply Gem options. The company’s SolarDefense technology is guaranteed to resist fading and distortion while reflecting sunlight to keep your home cooler. Ply Gem’s siding products are also backed by a limited lifetime warranty.

Ply Gem Reviews

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How do I know I can trust these reviews about Ply Gem?
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Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: March 22, 2023

Since January 31st of this year I have been waiting to hear back about a warranty claim on a leaking window. No movement so far. After calling multiple times I finally get the case to move forward. Turns out, it will still take months before anything gets fixed, or even happens. I now understand the extremely low review scores Ply Gem gets online. Don't buy your windows here, if you want windows that don't leak and cause damage to your home, while you're waiting for months to get anything fixed. Unfortunately, we didn't get to choose.

Ply Gem response

Hello, Stef. We apologize for the delays. The Customer Service Team is dealing with increased volumes resulting in extended processing times. Please respond to this with the Name, Phone Number, and Email Address used on your Warranty Claim form so we may ask the Customer Service Supervisor to look into the situation for you. Thank you.

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Rated with 1 star
Verified Reviewer
Original review: March 3, 2023

In August 2022 we had a (very expensive) sliding glass door installed and it was installed broken. After that I spent months trying to get them to fix it with no success. Emailing back and forth, they requested the same information over and over. Months went by of this back and forth. When my patience reached boiling point in January, I turned the matter over to my wife. She met with the same frustration, even when she finally talked to someone on the phone. It was about a month ago when she got a message that it had been held up in traffic. Today, six months later, March 3rd 2023, after a significant investment of our time, there is someone here repairing it. Hopefully it will work when he's through. Sadly, I can't give them 0 stars.

Ply Gem response

Hello. We apologize for the frustration you've encountered. Please respond to this with the Name, Phone Number, and Email Address used on any Contact Us or Warranty Claim form so we may ask the Customer Service Supervisor to look into the situation for you. Thank you.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 8, 2023

    We have had our windows replaced about 2 years ago, already 5 windows have cracked! My wife has had her hand go through them twice, once when shutting it and once when just putting a little suction cup on to hang something! Both time cut her hand, luckily the company we had install them has taken care of replacing all the defective window! We also get moisture between the window! Hope they will take care of our problem!

    Ply Gem response

    Hello, Gary. If you have already filed a warranty claim, please send an email to social@cornerstone-bb.com with the Name, Phone Number, and Email Address used on your claim along with the claim number so we may ask the Customer Service Supervisor to look into this for you. If you have not filed a claim, please file one on our website now. Thank you.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 12, 2023

    We had a new addition in July thru September 2022 added to our house. Went with the Ply Gem windows thru recommendation of the GC we hired after the fact the original brand quoted was not available, after installation and before final sign off we noticed four issues, the outside horizontal bottom seal is not touching on either side, vertical side seals have light coming thru, crack in one bottom window, excess seal materials between panes that cannot be removed, the seals, basically non seal is the biggest issue, has anyone experience these problems with the Ply Gem windows? Ply Gem seems to take forever to resolve and dance around without making a comment to if it is an install or window quality issue.

    Ply Gem response

    Hello, William. We apologize you have not received a response. Please send an email to social@cornerstone-bb.com with the Name, Phone Number, and Email Address used on your claim along with the claim number so we may ask the Customer Service Supervisor to look into this for you. Thank you.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Jan. 11, 2023

    It looks as if I have joined quite a crowd in my unfortunate experience with my Ply Gem windows. I have spent the past 6 months trying to get someone at the Cornerstone company to work with me on replacing a large failed window. I provided all the warranty information and pictures of failing windows and get a periodic email telling me that they are lacking more information.

    As the window replacement is large, I had to find a local glass installer who was willing to accept the shipment from Cornerstone. I will have to pay the $500. for the actual installation. I have talked to many representatives of the company and have been hung up on several times. I am now working with Christy **, who I call daily and leave a voice mail message. I also email her regularly and have not heard anything about their sending the replacement window. I would like to take my complaint higher, but it's unclear how to do this. I hope for some resolution, as the winter weather is here!

    Ply Gem response

    Hello, Marianne. Please send an email to social@cornerstone-bb.com with the Name, Phone Number, and Email Address used on your claim along with the claim number so we may ask the Customer Service Supervisor to look into this for you. Thank you.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 2, 2022

    I bought this house brand new two years ago, and we had all Ply Gem windows put in. This house is supposed to be the most energy-efficient and well-built custom home by homes by Dickerson but that will be another review. Three or four months ago, I noticed three of my windows in the front had been cracked. I looked it up, and they are known for exploding at random. The Ply Gem website says, no problem windows are covered for 8 to 10 years for random pops/cracks in the window. What a relief right?

    I filled out the claim months later they replied saying they wouldn't replace those windows but send a single piece of glass for the leaked gas one. What am I supposed to do with a single piece of glass? No offer to get a window company to fix it? Nothing. Terrible windows (guess that is why they are in home depot), terrible customer service, and I'll keep posting 1-star reviews till you lose enough customers to make up for what you cheated out of me.

    4 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: Dec. 6, 2022

    We were able to resolve things and the company covered the warranty on the product.

    Original review: Oct. 20, 2022

    Our home is only 7 years old. Our home has Ply Gem vinyl siding. It has all warped in the rear of the home that faces the sun. The siding has a lifetime warranty on it. I filed a claim. They denied it saying it must have been caused by window glare on it. So are they saying houses can't come with windows? I plan to file a complaint with the MN Attorney office tomorrow.

    Ply Gem response

    Please contact the Customer Service Team at 888-975-9436 for further action. Thank you

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 13, 2022

    I recently had a house built which included 33 Ply Gem single hung windows. I moved into the home in late Dec 2021. On 16 Apr 2022 I submitted the PAINFUL online warranty claim form for 4 windows having manufacturing flaws. I received no acknowledgement from PlyGem that the form was received. SO, I followed up on Apr 27 2022 requesting confirmation of receipt of the warranty claim. NO RESPONSE from PlyGem. I followed up again on 18 May and again no reply. The PlyGem site had online that due to the supply chain disruption resulting for covid that PlyGem warranty claims were backlogged and that it would be "sometime" before warranty claims could be serviced.

    It is now 13 Oct and I am following up with PlyGem for the 3rd time to ascertain the status of my warranty claim. This time I DID receive a response from the warranty department, only to be told that there is no claim in their system and I would need to resubmit a claim. Let me tell you, the warranty claim form is extremely painful. Good luck if you have to submit a claim with PlyGem.

    Additionally, I have contacted the local supplier requesting their assistance. Their warranty claim representative can’t get PlyGem to send the parts/service their requests for warranty. PlyGem has provided to the local supplier two projected ship dates (Sep 8 and Oct 6 2022). Both dates have come and gone with nothing from PlyGem. While speaking with the local supplier representative he expresses his frustration in dealing with PlyGem warranty department. Bottom line: I am extremely disappointed in the quality of the windows as the “finish” quality is, shall we say, of low quality and I am likewise extremely disappointed with the warranty claim process. My recommendation is to find another window manufacturer to purchase your windows and doors.

    Ply Gem response

    Hello, Jeffrey. We apologize for the delays with your claim. The automated claim confirmation can be routed away from your email inbox to spam or junk, and occasionally autodeleted depending on your email provider. Please respond with the Name, Phone Number, and Email Address used on your claim so we may ask the Customer Service Team to look into this for you. We assure you they are working as quickly and efficiently as possible to get through all claims. Thank you.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 12, 2022

    Updated on 11/10/2022: As a follow up to PLY GEM: I spoke to a "Juan **" in customer service. He informed me that my case worker "Josh" would follow up in January with me. I told him this is awful service and he laughed and hung up on me after I asked for Josh's contact information. The rainy season has started and my new "warranty covered" window has failed. I guess my next step is to call my attorney and find out my options.

    Original Review: I purchased Ply Gem windows through a local retailer. I ordered in May to ensure delivery in October (more than the state 4-6 week lead time needed). I received a call that they would be late. Then a follow up saying December, then January. When I went to cancel the order in December, they magically arrived the next day. It took the contractor 3 months to receive and install 11 windows. Now we are 1.5 years later and have a failed window. I have been informed that it will take up to 12 months to get a service team out. I guess the warranty is a race between "we hope you forget about this" and actually "fix" the failed window. I did call the local retailer in August. I was told that Ply Gem is hoping to enter my service request by 10/28/22. I have since sent a message asking who my attorney can call.

    Ply Gem response

    Hello, Andrew. We apologize for the issues with your windows. Our Customer Service Team is currently experiencing increased volumes across all channels in the market resulting in delayed responses and extended processing times. They are in no way hoping you forget the issue. We can assure you they are working as quickly and efficiently to process all forms of communication. Once they have processed your claim you will be contacted for more information. Again, we apologize. Thank you.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2022

    I am having a horrible experience with this company. I ordered a Ply Gem sliding glass door in December of 2021. 10 months later, I am awaiting the 4th sliding glass door replacement to arrive and be installed because the first three were damaged and missing parts. The first slider was bowed and the slider door did not close because the frame was bowed. It also arrived missing the screen door completely. I waited almost 2 months the for this to be delivered and then waited another two months for the replacement door to be delivered. That 2nd door was also bowed just like the first and would not close properly. It also arrived with a deep large scratch on the handle. Additionally, this door was missing the white edging to hold the glass in place as well as the screws to hold the back edge in place. The screen was also defecting and does not open and close properly.

    Ply Gem's service tech came out and confirmed that the door was completely bowed and damaged and ordered a new one. I waited another month and a half for that door to arrive and it sat in my garage for a month before they could get their tech out to install it. Sure enough the tech arrives and discovered that the sliding glass door was the wrong size by over a foot and he had to order a new one. That was 5 weeks ago and I have heard nothing from Ply Gem about it. They have been unresponsive to my communication. Their service throughout this whole fiasco has been very poor. They take weeks to respond and sometimes longer despite multiple attempts on my part to reach them. They have not once acknowledged their errors or issued any sort of apology. The whole situation has been a nightmare and I deeply regret ever purchasing their product.

    Ply Gem response

    Hello, Gabe. We sincerely apologize for the issues and delays you’re experiencing. We are experiencing significant volume increases across all channels in the market and are adjusting lead times accordingly. Please send an email to social@cornerstone-bb.com with the Name, Phone Number, and Email Address used on your claim so we may ask the Customer Service Team to look into this for you. Thank you!

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    Ply Gem Company Information

    Company Name:
    Ply Gem
    Company Type:
    Public
    Year Founded:
    1943
    Address:
    5020 Weston Pkwy #400
    City:
    Cary
    State/Province:
    NC
    Postal Code:
    27513
    Country:
    United States
    Website:
    www.plygem.com