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About Ply Gem Reviews
Ply Gem manufactures vinyl siding in a variety of styles and materials, as well as gutters, fascia and soffit. It also offers windows, doors, stone and other home exterior products. Check out Ply Gem online to find out if it’s available in your area.
Everything was A-plus. Halde installed the siding and they did a wonderful job. If Ply Gem wanted somebody to represent their company, they do a wonderful job. I got the mastic si...Read full review
The experience I had with Ply Gem was excellent. Their sales team was very pleasant and efficient. Additionally, the people who did the installation were delightful… It was a hard...Read full review
What is Ply Gem?
Ply Gem is a manufacturer that specializes in the production, sale and installation of vinyl siding and home exterior products. It represents several top brands and offers a comprehensive selection with thousands of color, material and texture choices. Its product line includes:
- Patio doors
- Fences and railings
- Shutters and accents
Ply Gem sells lap, insulated, vertical and shake and shingle siding, in a range of materials including vinyl, steel and aluminum, as well as stone veneer exterior and interior accents. You can upload photos to preview designs for your home using its interactive design tool. Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options.
Ply Gem offers SolarDefense reflective technology siding, which protects from UV rays and is guaranteed not to fade. This siding increases energy efficiency and is made of recyclable material. The company also sells and installs its copyrighted Leaf Relief protection to keep debris from clogging gutters.
How does Ply Gem work?
Ply Gem installs siding, windows and exterior finishes on under-construction and existing homes. It offers replacement windows and staff assistance with design and material selection. You can choose a local professional installer via the website or arrange a contractor visit with a distributor for material pickup. You can’t purchase Ply Gem products on the website — if you’re interested in the company, let your contractor know.
When you shop for windows or doors online, Ply Gem will help you find the best options for new products or replacements and customize your solutions for optimum function and style.
Ply Gem window prices
Ply Gem doesn’t list pricing on its website, so you’ll have to contact a local contractor or supplier for product and service cost info, but its window prices range from $125 to $1,650 per unit. You can find a local installer with the search tool on the website; if you’re a professional interested in carrying Ply Gem, contact the company through the website or by phone.
Ply Gem FAQ
Who makes Ply Gem windows?
How much do Ply Gem windows cost?
Are Ply Gem windows Energy Star-certified?
Does Home Depot sell Ply Gem windows?
How do you clean Ply Gem windows?
Is Ply Gem good?
Ply Gem offers a comprehensive selection of siding colors and styles. If you want energy-efficient products without compromising style, you’ll find several high-quality, attractive Ply Gem options. The company’s SolarDefense technology is guaranteed to resist fading and distortion while reflecting sunlight to keep your home cooler. Ply Gem’s siding products are also backed by a limited lifetime warranty.
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Reviewed July 25, 2023
I was referred by a large family owned window installer to get this middle of the road priced windows. They did my whole home with them. They said that they were great windows. I had one large window on the prevailing weather side get stuck in the full opened position one day. It took a few days due to the weekend to get it checked out by the installer. He felt there was a problem with the tracking system and some other part I do not recall the name of.
He said that he could fix it enough to shut it that day, but that going forth, there was uncertainty. I put in a request for them to ask for warranty servicing to be done as these were new windows, installed by their very reputable company. Nothing for weeks and weeks. Then a request for a photo of the problem part came a few months later. I did not know what to photograph. I called the installer. They came out and took the photos. I asked for them to submit them. Almost a month later I get another request from Ply Gem for detailed information on the window. I called the installers and they had not sent the photos and THEY told me that they were having problems with this company. All I could do was forward on the installers' comments and photos to Ply Gem.
This is really frustrating as they were known as a good company in the past. Their ratings are slipping in a huge way due to their poor response to warranty requests (one of their selling points is the warranty on their products). Now I do not know if I ever will be able to open this window again. Since it is on the weather side, and given the prevailing winds here in this part of the PNW, I cannot take a chance. I am not feeling hopeful in any way.
JW Olympia, WA
Hello, Jana. We apologize for the issues with your window. We have forwarded your information to the Customer Service Team and asked that they look into this for you. Thank you.
Reviewed July 5, 2023
We installed Ply Gem Mira windows on our new home and have regretted it as soon as they arrived. The inconsistent manufacturing is startling. We had six 3 pane transom windows in which the 3 panes were not a consistent wide. Ply Gem refused to fix the issues. We had two supposedly identical double windows with 3 pane panels on the top sash that had visibly different pane heights. The 3 panel style we ordered were supposed to be rectangular. We got square, except for 1 window. Again, no fix was offered by Ply Gem. The sash windows are so tight in their frames that it takes 2 people & a step ladder to successfully close & lock. We haven’t moved in yet, but, I dread what living with these will be like.
Hello, Thomas. We apologize for the issues with your Windows. Please respond to this with the Name, Phone Number, and Email Address used on your Warranty Claim form so we may ask the Customer Service Supervisor to look into the situation for you. Thank you.
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Reviewed April 3, 2023
I replaced all of the doors and windows in my home with Ply Gem products and I am very sorry that I did... I have had multiple hardware failures (latches and handles) as a result of the cheap materials they use. I also have a window with a failed seal. In December of 2022, I filed separate online warranty claims for a window latch replacement and for the failed window seal. It is now the beginning of April 2023 and after multiple phone calls to Ply Gem I am not a single step closer to any kind of resolution. Every time I call and speak to someone I am told that they have a large backlog of warranty claims and that this is 'normal'! Clearly there is an issue with a company who has so many warranty claims that they cannot respond to one of them in more than 4 months!
As it relates to the broken window latch, that has been a serious issue for us this past winter, as I have been unable to keep the window latched and when it rains, water is pouring through the window causing damage to my home. I have left multiple messages for Ply Gem customer service offering to pay for the new hardware if they could just send it to me, as there is no online or other source to purchase replacement hardware. No response has been received from them.
I am extremely upset that after spending the kind of money that I did on their products, they clearly have no regard for their customers and don't stand behind their products. Based on the many other negative reviews that I have read, it seems like the problem that I am experiencing is pervasive. As it appears that I will never get this resolved with Ply Gem, I am now going to refocus my time and write reviews on every possible channel on the internet so that future customers know what they are getting into when purchasing inferior Ply Gem products and inevitably having to try and deal with non-existent customer service.
Reviewed March 22, 2023
Updated 09/25/2023: Ply Gem sells faulty products, knows about it (as their technician told me), but does not solve any of them. Since January 31 I have an open case with them about a leaking window. A technician came to solve the problem. But now it rained again, the leak is worse than ever before. I made Ply Gem aware of this. They have until Thursday to come up with a solution. Really, do not buy any of their products. They are very of poor quality and their customer service is horrible. Even their phone system doesn't work well... I honestly don't understand that they are registered with the Better Business Bureau. I'm starting to question the value of the BBB, to be honest.
Original Review: Since January 31st of this year I have been waiting to hear back about a warranty claim on a leaking window. No movement so far. After calling multiple times I finally get the case to move forward. Turns out, it will still take months before anything gets fixed, or even happens. I now understand the extremely low review scores Ply Gem gets online. Don't buy your windows here, if you want windows that don't leak and cause damage to your home, while you're waiting for months to get anything fixed. Unfortunately, we didn't get to choose.
Hello, Stef. We apologize for the delays. The Customer Service Team is dealing with increased volumes resulting in extended processing times. Please respond to this with the Name, Phone Number, and Email Address used on your Warranty Claim form so we may ask the Customer Service Supervisor to look into the situation for you. Thank you.
Reviewed March 3, 2023
In August 2022 we had a (very expensive) sliding glass door installed and it was installed broken. After that I spent months trying to get them to fix it with no success. Emailing back and forth, they requested the same information over and over. Months went by of this back and forth. When my patience reached boiling point in January, I turned the matter over to my wife. She met with the same frustration, even when she finally talked to someone on the phone. It was about a month ago when she got a message that it had been held up in traffic. Today, six months later, March 3rd 2023, after a significant investment of our time, there is someone here repairing it. Hopefully it will work when he's through. Sadly, I can't give them 0 stars.
Hello. We apologize for the frustration you've encountered. Please respond to this with the Name, Phone Number, and Email Address used on any Contact Us or Warranty Claim form so we may ask the Customer Service Supervisor to look into the situation for you. Thank you.
Reviewed Feb. 8, 2023
We have had our windows replaced about 2 years ago, already 5 windows have cracked! My wife has had her hand go through them twice, once when shutting it and once when just putting a little suction cup on to hang something! Both time cut her hand, luckily the company we had install them has taken care of replacing all the defective window! We also get moisture between the window! Hope they will take care of our problem!
Hello, Gary. If you have already filed a warranty claim, please send an email to email@example.com with the Name, Phone Number, and Email Address used on your claim along with the claim number so we may ask the Customer Service Supervisor to look into this for you. If you have not filed a claim, please file one on our website now. Thank you.
Reviewed Jan. 12, 2023
We had a new addition in July thru September 2022 added to our house. Went with the Ply Gem windows thru recommendation of the GC we hired after the fact the original brand quoted was not available, after installation and before final sign off we noticed four issues, the outside horizontal bottom seal is not touching on either side, vertical side seals have light coming thru, crack in one bottom window, excess seal materials between panes that cannot be removed, the seals, basically non seal is the biggest issue, has anyone experience these problems with the Ply Gem windows? Ply Gem seems to take forever to resolve and dance around without making a comment to if it is an install or window quality issue.
Hello, William. We apologize you have not received a response. Please send an email to firstname.lastname@example.org with the Name, Phone Number, and Email Address used on your claim along with the claim number so we may ask the Customer Service Supervisor to look into this for you. Thank you.
Reviewed Jan. 11, 2023
It looks as if I have joined quite a crowd in my unfortunate experience with my Ply Gem windows. I have spent the past 6 months trying to get someone at the Cornerstone company to work with me on replacing a large failed window. I provided all the warranty information and pictures of failing windows and get a periodic email telling me that they are lacking more information.
As the window replacement is large, I had to find a local glass installer who was willing to accept the shipment from Cornerstone. I will have to pay the $500. for the actual installation. I have talked to many representatives of the company and have been hung up on several times. I am now working with Christy **, who I call daily and leave a voice mail message. I also email her regularly and have not heard anything about their sending the replacement window. I would like to take my complaint higher, but it's unclear how to do this. I hope for some resolution, as the winter weather is here!
Hello, Marianne. Please send an email to email@example.com with the Name, Phone Number, and Email Address used on your claim along with the claim number so we may ask the Customer Service Supervisor to look into this for you. Thank you.
Reviewed Nov. 2, 2022
I bought this house brand new two years ago, and we had all Ply Gem windows put in. This house is supposed to be the most energy-efficient and well-built custom home by homes by Dickerson but that will be another review. Three or four months ago, I noticed three of my windows in the front had been cracked. I looked it up, and they are known for exploding at random. The Ply Gem website says, no problem windows are covered for 8 to 10 years for random pops/cracks in the window. What a relief right?
I filled out the claim months later they replied saying they wouldn't replace those windows but send a single piece of glass for the leaked gas one. What am I supposed to do with a single piece of glass? No offer to get a window company to fix it? Nothing. Terrible windows (guess that is why they are in home depot), terrible customer service, and I'll keep posting 1-star reviews till you lose enough customers to make up for what you cheated out of me.
Updated review: Dec. 6, 2022
We were able to resolve things and the company covered the warranty on the product.
Original Review: Oct. 20, 2022
Our home is only 7 years old. Our home has Ply Gem vinyl siding. It has all warped in the rear of the home that faces the sun. The siding has a lifetime warranty on it. I filed a claim. They denied it saying it must have been caused by window glare on it. So are they saying houses can't come with windows? I plan to file a complaint with the MN Attorney office tomorrow.
Please contact the Customer Service Team at 888-975-9436 for further action. Thank you
Ply Gem Company Information
- Company Name:
- Ply Gem
- Company Type:
- Year Founded:
- 5020 Weston Pkwy #400
- Postal Code:
- United States
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