Ply Gem Reviews

I was referred by a large family owned window installer to get this middle of the road priced windows. They did my whole home with them. They said that they were great windows. I had one large window on the prevailing weather side get stuck in the full opened position one day. It took a few days due to the weekend to get it checked out by the installer. He felt there was a problem with the tracking system and some other part I do not recall the name of.

We installed Ply Gem Mira windows on our new home and have regretted it as soon as they arrived. The inconsistent manufacturing is startling. We had six 3 pane transom windows in which the 3 panes were not a consistent wide. Ply Gem refused to fix the issues. We had two supposedly identical double windows with 3 pane panels on the top sash that had visibly different pane heights. The 3 panel style we ordered were supposed to be rectangular. We got square, except for 1 window. Again, no fix was offered by Ply Gem. The sash windows are so tight in their frames that it takes 2 people & a step ladder to successfully close & lock. We haven’t moved in yet, but, I dread what living with these will be like.

I replaced all of the doors and windows in my home with Ply Gem products and I am very sorry that I did... I have had multiple hardware failures (latches and handles) as a result of the cheap materials they use. I also have a window with a failed seal. In December of 2022, I filed separate online warranty claims for a window latch replacement and for the failed window seal. It is now the beginning of April 2023 and after multiple phone calls to Ply Gem I am not a single step closer to any kind of resolution. Every time I call and speak to someone I am told that they have a large backlog of warranty claims and that this is 'normal'! Clearly there is an issue with a company who has so many warranty claims that they cannot respond to one of them in more than 4 months!

Updated 09/25/2023: Ply Gem sells faulty products, knows about it (as their technician told me), but does not solve any of them. Since January 31 I have an open case with them about a leaking window. A technician came to solve the problem. But now it rained again, the leak is worse than ever before. I made Ply Gem aware of this. They have until Thursday to come up with a solution. Really, do not buy any of their products. They are very of poor quality and their customer service is horrible. Even their phone system doesn't work well... I honestly don't understand that they are registered with the Better Business Bureau. I'm starting to question the value of the BBB, to be honest.

In August 2022 we had a (very expensive) sliding glass door installed and it was installed broken. After that I spent months trying to get them to fix it with no success. Emailing back and forth, they requested the same information over and over. Months went by of this back and forth. When my patience reached boiling point in January, I turned the matter over to my wife. She met with the same frustration, even when she finally talked to someone on the phone. It was about a month ago when she got a message that it had been held up in traffic. Today, six months later, March 3rd 2023, after a significant investment of our time, there is someone here repairing it. Hopefully it will work when he's through. Sadly, I can't give them 0 stars.

We have had our windows replaced about 2 years ago, already 5 windows have cracked! My wife has had her hand go through them twice, once when shutting it and once when just putting a little suction cup on to hang something! Both time cut her hand, luckily the company we had install them has taken care of replacing all the defective window! We also get moisture between the window! Hope they will take care of our problem!

We had a new addition in July thru September 2022 added to our house. Went with the Ply Gem windows thru recommendation of the GC we hired after the fact the original brand quoted was not available, after installation and before final sign off we noticed four issues, the outside horizontal bottom seal is not touching on either side, vertical side seals have light coming thru, crack in one bottom window, excess seal materials between panes that cannot be removed, the seals, basically non seal is the biggest issue, has anyone experience these problems with the Ply Gem windows? Ply Gem seems to take forever to resolve and dance around without making a comment to if it is an install or window quality issue.

It looks as if I have joined quite a crowd in my unfortunate experience with my Ply Gem windows. I have spent the past 6 months trying to get someone at the Cornerstone company to work with me on replacing a large failed window. I provided all the warranty information and pictures of failing windows and get a periodic email telling me that they are lacking more information.

I bought this house brand new two years ago, and we had all Ply Gem windows put in. This house is supposed to be the most energy-efficient and well-built custom home by homes by Dickerson but that will be another review. Three or four months ago, I noticed three of my windows in the front had been cracked. I looked it up, and they are known for exploding at random. The Ply Gem website says, no problem windows are covered for 8 to 10 years for random pops/cracks in the window. What a relief right?

We were able to resolve things and the company covered the warranty on the product.