Pella Reviews

I changed a window over the kitchen sink, which made it more picture window versus two crank windows and it added a whole different flavor to the kitchen. The convenience of having it done the way I wanted it done was worth the cost. I hear people say that Pella is more expensive than others, but they can also tell you, on the second phase of the project, there was some wear and tear on the rubber around the seal on the basement level. The installers came with the appropriate products to repair that window at no cost and it was done very well. Then, they had a tune-up where they checked all the windows that had been installed to make sure that they were wearing according to their standards. They were expensive but they were worth what I paid for. I've had a couple of neighbors come and ask because the house was built with custom wood windows and I didn't find they held their seals very well. The Pella quality is better.

When I came back the third time, phone numbers had changed. But ultimately, I got where I needed to and Pella had the measurements. But if I had a job that was going to be the size and scope of this one, even knowing that it was over a two or three-year process, as a sales person, I would have circled back to ask if they’re ready to do this again. And had there been changes, somebody should have followed up.

For the first part, they were great. They were out here in a hurry. They got the job done. I've already tested all the windows. I'm very happy with it. The windows that they put in are not casement windows where you slide the window up and slide it down. It's the kind where it has a crank on it where you can crank the window open and the screen is on the inside. That's exactly what I was looking for and they did a great job on that. Now, on this other part, I'm baffled. I don't know why I've never heard from them since then, but I'm settled on the idea of, "Well, if they don't wanna hear from me, well, I don't wanna hear from them."

I was planning on dealing with them for the rest of the windows that need to be put in, but the communication has miscrossed somewhere. You can't ever get in touch with the guy. You have to leave a message for him. He's a busy guy and I understand that, but I did send him an email to come back out and see me and I got no response from him.

Our relationship was very good with the salesman that came out. Tanner is his name and he did very well. He was a very smart young man and seemed to know his business and I was very happy with that. The windows were already there on the three that they did. All the installation guys need to do is take the old one out and put the new one in, but that can be a complicated process, particularly when you're thinking about the prospect of water getting into the windows. So, I feel like they did a very good job for me on the three windows. I thought I had a great relationship with them.

I started sending them payments, and they never bothered us again, but that was a confusion. It took them a while to send us a statement, and so that was the biggest concern. Other than that, the doors are great. The threshold’s fine. Everything is good. When we bought our property, we already had Pella windows and doors. We were very happy with them, so we just stayed with them. We bought a very expensive door through them for our front door. Also, we had to match up our sliding glass door with our other ones because we had other ones and we didn't wanna change to a different brand because then they wouldn't match. The installations have been good. We had a lot of problem with our latch on our front door. We had the service out four times. Finally, we got that corrected. Now, the latch is solid. It was a very expensive door, so we kept at it until we finally got that fixed.

We had another thing that took a long time. It was a piece that was a different wood than our door itself, and it didn't match and we had white specks in it. That took about three months to get resolved. Finally, it did get resolved. This was when we first got our door, and they sent out a guy who did staining and fixed it. As far as the price, it's very high. We might have tried some other companies, but we did get a good value for the price. It's on the high end, but we knew that, and we decided to continue with Pella because the product is exceptional. I like the company a lot. I feel good about what we received.

We had two windows done on the side of the house, where you lift the window, and it has a screen embedded in it. So, when you close the window, you can't see the screen and when you open the window, there's a screen. Both of those were very expensive. But it's something that we wanted and we were able to get. The installation was super easy. When the window came in, they called and the crew came out for one of the windows. It was two guys for the big giant window that we had. It was a $15,000 window. Three guys got the window in and they showed us what they had done and how to use the window and the cranks. One of the latches was broken and they immediately called for a new one. Their customer service is A-plus.

We didn't get the windows in until March. There’s no draft and it is quiet. They feel very solid to me. We have aluminum on the outside so they won't rot, and wood on the inside that they custom-stained to a color that we wanted. The product is quality. They're not cheaply made and everything is custom. So, it's not just some factory already made window. Pella has great guarantees. If anything goes wrong with the window, they fix it right away. We had multiple people come out to look at things. Right now, customer service is lacking in a lot of companies and that's what sets Pella apart for me and why we paid more is for the customer service.

He told us that from the time of ordering till the the windows would be available from the manufacturing process would be 10 to 12 weeks, which was fine. That worked well with us because we made the decision in January-February timeframe. So, that was going to work out with better weather for us here because we knew the house would be open. So, April-May timeframe would have worked out fine. They were manufactured and made available to us in about a four-week timeframe. It worked out well for us that we had a warm spell here in Tennessee. The weather cooperated with everything we were trying to do.

We had 42 windows removed and on one of the pair of windows, we had a single solid window put in there. So, we had 41 total installed. It took them approximately a week to do that. We got delayed for a couple of days because of rain, and it was fine with us not to install when it was raining. They started on Monday and they were finished on Sunday with two days of rain delay. They told us it would be five to six days to get everything done. So, that was fine.

The overall process was painless for us. It went smoothly. The installation crew was very courteous and careful to ensure that there wasn't any dirt or any issues inside the house as they were moving the windows. We've had the windows installed now for a couple of months and, thus far, we're very happy with them. We got a lifetime warranty on the windows. It's a 20-year on installation and the glass.

When we had three back doors put in the place in Arkansas, I wanted the blinds between the glass so that we could shade it out but still have sun. They went over it pretty carefully there. But when I got here, I just said, "I want that door." So, they accommodated me for that. I like the fact they come into the house and sit down with you and go over whatever you want to talk about and measure carefully. So that's how we came to get the last Pella product which I wanted what I had before.

We had windows put in and then we had doors put in, and then I had the front door put in that had the glass panels on the side. So, we were all Pella'd out in the Arkansas house and it really helped the sale price for that because it looked very nice. And then we could say these doors are Pella doors. The drawback was the time it took the milling. Because I know they're custom-made, but we would order it in February and it'd be June before they'd be putting them in the house. To me, that was a little long, especially a couple of years ago. I know they were going through the COVID thing and there was a supply chain issue, I think, too. But when I ordered the door here, it was a little quicker but it was still 16 weeks to get from the order and half of the payment down to when the actual install went in.

My front door had been slammed so many times with my children and kicked open at one point, so it didn't shut. So when the wind blew, my door would open. You couldn't lock it or do anything. So, I'd have to put something in front of it. It's nice that they shut. Everything's all sealed and I don't see lights. I couldn't even lock the door and it’s a little safer that I can leave. I already did a new air conditioner and a new furnace. So, doors were the next option. Eventually, windows will be. The doors were a little more necessary. I wish they'd do the interior or I would have had a couple more doors done.

I have had past contracts with people that I've asked to help me with repairs to my place, and I pay them and then they disappear. Pella couldn't get them done three months out but any time I was checking on them, they got back with me. I was a little concerned on the day of the installation because they weren't here yet and apparently, they had to go to another place to pick them up. But they showed up and the communication was there either through email or phone conversations.

The installation went well. The installers were here not as long as they had expected and they cleaned up after themselves well and everything looked nice. We liked the quality of the products. We thought it was the same as what we had picked when we built our house. Hopefully, these won't have the moisture issue that our first ones did. We had a French door there and now it's a sliding door and we definitely like that a lot better. Other than that, we would not even know that there was a change because they match exactly with the old ones and with everything that's existing.