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They had recently done work for the seller of a house we bought, but refused to transfer the warranty to us. They charged us $150 to come and inspect their own work, then told us they didn't think it was worth fixing, in spite of an obvious slant in floors, cracks in walls and doors that wouldn't close. The company we are going to use pointed out a lot of unnecessary work they had done, which probably caused the problems we now have to fix, such as adding beams in the wrong places. They had installed jacks, one of which was bent, and the block under another was cracking.
I don’t even want to give them that one star rating! This is the most awful company I’ve ever dealt with!! Do NOT use them!!! Thieves and liars!!!! Incredibly unhelpful! They didn’t install what they said they would, it took repeated requests just to get someone to return a call...and that was after I contact their corporate office for assistance. I kept getting passed off to someone else every time. The warranty is a joke. FINALLY got someone to address the “warranty” work, when they showed up (there were 3 reschedules) they just shoveled dirt around!! There is way too much to keep telling, but know it was three years of headaches and got absolutely nowhere. $17K gone.
I used them and I have to say a bad deal all around. They didn't install what they said, the manager was rude, and crews peed under my house! It smelled awful, and they didn't care. My advice is to do your homework if you're thinking of using these guys!
I live in Cincinnati, and when I was in the process of buying a house we had the previous owner do some foundation repair. The previous owner and I chose Olshan because of their warranty and it was a national brand. Just a few years later, there is some obvious problems with the work that was done. Turns out the folks that did the work were a franchise that folded. Called, emailed, Facebook messaged, tweeted at Olshan and received no response aside from automatic replies. Posted a review to a website after Olshan tweeted out a positive review from that website and Olshan worked to have it removed. After NEVER responding to me, they responded by having my review removed. I just want my warranty honored, but in the meantime, I will let people know that Lifetime means the lifetime of your local franchise, and Olshan does not care to even respond to your attempts at communicating (until you post a negative review).
They were nice but a bit confusing at times. We did solve the problem so that is what mattered. They did their job. There was nothing they did bad. But they didn't do anything more than just that. I would probably recommend this to a friend. Overall they did a ok job. This was just an average value. The roof did its job so that's what matters so I am not going to complain about it. They were pretty reliable. They would come if I really needed them. They would answer the phone if I called. I think they did a good job. Nothing special but they did their job.
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Very courteous to me, polite, willing to listen to the problems that I'm having where I live. I did not get shoved around from person to person. Was not a long wait time while I was on the phone with them. When I was explaining my problem they did not try to rush me. Even let me watch and explained to me the cost and what would need to be done. Finished inspection in a timely manner. Very good value considering all the repairs I would need done. And with them allowing me to watch made me happy. Also they did not add in extra fees that I would have not expected to pay. Very reliable. Showed up the exact day and time I asked them to. Willing to work around my schedule so I did not have to change any of my plans, even stayed past their regular work hours to help me with this problem.
They were pretty good. I was able to talk to them and they provided me with good feedback. They were extremely thorough and didn't skip out in anything. I valued their work a lot. They were extremely good at making reliable things. It was some time ago I went to them and it's still holding up really well.
Olshan Foundation Solutions expert review by ConsumerAffairs
Founded in 1933, Olshan Foundation Solutions offers a range of services in addition to foundation repair and waterproofing. The company operates throughout much of the South and Southwest.
Free estimates: Customers are given the price beforehand and are informed of any adjustments to that estimate throughout the service.
No interest payments: Customers can finance their repairs and not pay interest for 12 months.
Commercial and industrial services: From airports and industrial plants to shopping centers and universities, no job is too big for Olshan Foundation Solutions.
Plumbing services: Sometimes plumbing leaks can cause water leaks in a basement, and Olshan Foundation Solutions has the ability to fix such issues.
Exterior water management: Effective waterproofing starts from the outside, and Olshan specifically specializes in the installation of exterior systems.
Best for: Ordinary homeowners, large building owners, businesses and institutions in need of foundation repairs, waterproofing and other services.
Olshan Foundation Solutions Company Information
- Company Name:
- Olshan Foundation Solutions