About Olshan Foundation Solutions
Overall Satisfaction Rating
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This was an AWFUL experience. I am a knowledgeable female, in a large field of experience. I have ran a construction company, and Built cars. I feel this information is relevant as it is not often that I feel offended, when Men talk to me like I don't know what I am talking about in their field. However, the man that arrived at my house was arrogant and uninformative. First it started off that: When I came to the door, he popped out from the side of my house and startled me, when asked who he was (he arrived in a plain white car) said "What you had an appointment!" Then proceed to haphazardly toss his card at me.
He took measurements of my home drew on his paper. He made sideways comments about how my dogs were mistreated because I placed them in a Kennel while he was here (they are two pit bull mixes). He took his little yellow box and took more measurements. When I asked him what their process was he relied "long.." little more frustrated, I asked how do you fix foundations, and listed the options I was aware of including the Pillar system - he looked at me blankly and said, "You have bad dirt, we will take a pole and pound it into the ground and jack up your foundation. Your housed sloped one way, IF the middle sloped in then we would have to dig in your house."
I swallowed hard, and said, "Yes HOW are you going to fix it," he simply restated that we have bad dirt, I explained I knew this. I decided to change the line of questioning. I asked how much would this cost, even a range was fine. He said a Gazillion dollars, - Literally that was his answer - Very frustrated "ok I get you can't give me a direct number, what is the typical range for something like this?"
Again replied with the Gazillion dollars. said that the company has been in business around 80 years and he has worked 80 of those. Chuckled and said no really I have worked 18 of years with this company. I said ok. Then said ok well I will email you your estimate. NO email , 4 days later.. Still nothing. I called place a complaint - "He will be retrained in these areas" SMH BS - Be warned they will waste your time. They are not getting our business* 5 days later finally received estimate- 21000 - 28000
They put in steel beams to brace the basement wall. They didn't use a level on anything they did. One beam was leaning by over 6 inches at top. Two other beams were leaning by over 2 inches at top. The L plates holding the beans were crooked. A total of 7 beams not 1 set correct. They tore out way more of the ceiling than was necessary. They tore it out in big sections not even trying to make a straight line. We had a $1200 estimate just to fix the ceiling when they were done. Everywhere they put in cement it was rough and higher than the rest of floor. It took a lot of work just to cover the work they did to get it back to livable basement areas. I had read good reviews before using them. I should have searched for more accurate reviews.
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They had recently done work for the seller of a house we bought, but refused to transfer the warranty to us. They charged us $150 to come and inspect their own work, then told us they didn't think it was worth fixing, in spite of an obvious slant in floors, cracks in walls and doors that wouldn't close. The company we are going to use pointed out a lot of unnecessary work they had done, which probably caused the problems we now have to fix, such as adding beams in the wrong places. They had installed jacks, one of which was bent, and the block under another was cracking.
I don’t even want to give them that one star rating! This is the most awful company I’ve ever dealt with!! Do NOT use them!!! Thieves and liars!!!! Incredibly unhelpful! They didn’t install what they said they would, it took repeated requests just to get someone to return a call...and that was after I contact their corporate office for assistance. I kept getting passed off to someone else every time. The warranty is a joke. FINALLY got someone to address the “warranty” work, when they showed up (there were 3 reschedules) they just shoveled dirt around!! There is way too much to keep telling, but know it was three years of headaches and got absolutely nowhere. $17K gone.
I used them and I have to say a bad deal all around. They didn't install what they said, the manager was rude, and crews peed under my house! It smelled awful, and they didn't care. My advice is to do your homework if you're thinking of using these guys!
I live in Cincinnati, and when I was in the process of buying a house we had the previous owner do some foundation repair. The previous owner and I chose Olshan because of their warranty and it was a national brand. Just a few years later, there is some obvious problems with the work that was done. Turns out the folks that did the work were a franchise that folded. Called, emailed, Facebook messaged, tweeted at Olshan and received no response aside from automatic replies. Posted a review to a website after Olshan tweeted out a positive review from that website and Olshan worked to have it removed. After NEVER responding to me, they responded by having my review removed. I just want my warranty honored, but in the meantime, I will let people know that Lifetime means the lifetime of your local franchise, and Olshan does not care to even respond to your attempts at communicating (until you post a negative review).
They were pretty good. I was able to talk to them and they provided me with good feedback. They were extremely thorough and didn't skip out in anything. I valued their work a lot. They were extremely good at making reliable things. It was some time ago I went to them and it's still holding up really well.
They were nice but a bit confusing at times. We did solve the problem so that is what mattered. They did their job. There was nothing they did bad. But they didn't do anything more than just that. I would probably recommend this to a friend. Overall they did a ok job. This was just an average value. The roof did its job so that's what matters so I am not going to complain about it. They were pretty reliable. They would come if I really needed them. They would answer the phone if I called. I think they did a good job. Nothing special but they did their job.
Very courteous to me, polite, willing to listen to the problems that I'm having where I live. I did not get shoved around from person to person. Was not a long wait time while I was on the phone with them. When I was explaining my problem they did not try to rush me. Even let me watch and explained to me the cost and what would need to be done. Finished inspection in a timely manner. Very good value considering all the repairs I would need done. And with them allowing me to watch made me happy. Also they did not add in extra fees that I would have not expected to pay. Very reliable. Showed up the exact day and time I asked them to. Willing to work around my schedule so I did not have to change any of my plans, even stayed past their regular work hours to help me with this problem.
Olshan Foundation Solutions author review by ConsumerAffairs Research Team
Founded in 1933, Olshan Foundation Solutions offers a range of services in addition to foundation repair and waterproofing. The company operates throughout much of the South and Southwest.
Free estimates: Customers are given the price beforehand and are informed of any adjustments to that estimate throughout the service.
No interest payments: Customers can finance their repairs and not pay interest for 12 months.
Commercial and industrial services: From airports and industrial plants to shopping centers and universities, no job is too big for Olshan Foundation Solutions.
Plumbing services: Sometimes plumbing leaks can cause water leaks in a basement, and Olshan Foundation Solutions has the ability to fix such issues.
Exterior water management: Effective waterproofing starts from the outside, and Olshan specifically specializes in the installation of exterior systems.
Olshan Foundation Solutions Company Information
- Company Name:
- Olshan Foundation Solutions
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