Old Republic Home Protection Reviews

I cannot say enough good things about Old Republic Home Protection! I work in real estate and I have several investment properties and I have worked with a LOT of Warranty companies over the past 20+ years. Most of them have been an absolute nightmare to work with and a complete disappointment and waste of money UNTIL I found Old Republic!!! WHAT A BREATH OF FRESH AIR! I have had to make several claims and this is the first time in all my years of experience that a warranty company actually does what they say they will do… They cover the products they warranty! No games, no gimmicks, no bait and switch!

Old Republic's reps are friendly people. However, sometimes, it's hard to get a hold of them on the phone to make an appointment with somebody. The past few times, we called them within their business hours, and it was hard to get a person on the phone. My mother once tried for three hours to get somebody to answer their phone. They called back by the end of the day, but if it were an actual emergency, like flooding or something like that, that would have probably been a disadvantage on our end. But other than that, when the people actually get here, they get here pretty promptly. They do a good job. The companies that they send out are positive-type people. Also, considering what the people do, like a refrigerator compressor, probably would have cost us close to $800 or $900 at least. To pay the $100 a month to have peace of mind is fair.

I have kept this service since I bought the home. I have used it many times. Most of the companies contracted are solid contractors. I don’t need to jump through any hoops to get my issues solved and my portion of expenses are reasonable. I have heard horror stories from family members about other companies and am very happy that I don’t have those problems. This is my second property with Old Republic. My only issue is that I sometimes don’t get the same company that I have grown to trust. They have a few contractors that are very good and I wish I could lock them in. But dealing with Old Republic is great. The warranty is exactly that and worth the cost. I have had mine for six years at this property and had it for 11 at the other. I intend to keep it. Unless something changes, I will remain a customer. I would not recommend any other service.

I highly recommend Old Republic Home Protection. They're quick and efficient. They have a good reputation and I've used them before. When I bought my next house, they were the first company I called because I've never had a real problem with them. We've had to have more than one person out for one problem. The plumber thought it was good, but he couldn't handle it. Old Republic got somebody out right away. The same day that evening, somebody came out with better equipment to fix what needed to be done.

Old Republic has been good about getting people out here. Sometimes the vendors are a little bit slower, but Old Republic gets somebody connected with me fast. I had a little delay on one that was more important than the others because I had a leak. But when I called Old Republic, they didn't know what happened. They called the vendor and got them out here. If you set up the service online, you can only pick one thing, and I'm not always sure whether it's electrical or plumbing. So, it's easier to talk to somebody and tell them what happened. The customer service reps have been very polite and professional.

My AC coil located in the attic of my 2nd floor started leaking and the AC stopped cooling. ORHP blamed a lil dog hair on the condensor coil (locates on the ground) for causing the evaporator coil to leak and declined my claim. Looks like a scam.

DO NOT GO WITH THIS COMPANY! Worst home warranty experience we’ve ever had. They don’t cover hardly ANYTHING! We paid the $100 deductible both times they sent someone out. The first time for an Air Conditioner repair. Old Republic gave us a quote of over $8k and they only wanted to cover $2k of it and the rest was on us. The final time we just had them come out was for electrical issues and breakers blowing constantly. They sent an electrician who said he was going to recommend upgrading the 40 year old breaker box and breakers. Of course they declined it and won’t pay a dime towards repairs/replacement. Even though we paid our $100 deductible. This company is terrible and should be avoided at all costs.

The service provider was excellent. The only thing is I wish they had not required is that we wait for 7 days for them to come since our wash was stuck in the washing machine (actually in there 10 days due to having to wait a few days for business hours when we could reach the service provider). I imagine you, Old Republic, could not find a company to help us in our area. So I don't find fault with you. I am totally happy with Old Republic. I tell folks about you all the time! You are the first warranty company we have dealt with who ALWAYS honors your contract with us!!!!

I have had an ORHP policy for over a year now and have made no claims. A few days ago my tankless water heater went out. One part (which the repair Co isn't even sure will fix it) is on back order for at least one month and ORHP is wanting me to either wait at least one month without hot water or take a cash payment that would not cover a new unit much less the labor to have it installed. How has this company stayed in business with these practices?

Plumber came due to smell of gas … He helped. Was awesome!!! But our dishwasher is not working … Old rep suppose to call us to send out appliance person. Has not ….Waiting for old rep to call us back.