NSI Protection Plus Reviews

Contacted NSI about problem with Electrolux refrigerator on 7-17-2017. Was told Golden In Service would contact me in 3 days. Over a month and not a word. If they did call and there was no answer, why didn't they leave a message? Now, after an online ordeal and telephone ordeal, I finally call Golden. No answer and I cannot leave a message because the inbox is full!! I cannot recommend Electrolux (expensive) if you cannot get it repaired. And I certainly cannot recommend NSI. Will not purchase an appliance that has dealings with them.

Apparently I feel so strongly about the lack of customer service that had to create an account. NSI has no sense of urgency when it comes to warranty issues, which is what they do... warranty! My fridge went bad at the beginning of April 2017. I opened up a claim, and not once did this company call or email me the progress on my claim. I don't have a working fridge for goodness sakes and a house full of kids! After much back and forth I was told there that they had no contract with a provider in my area. Which is really surprising since when I purchased the fridge, I told the sales people I live in such place. Will the warranty people go out there and service my fridge if needed. Of course they said yes, and well I had to find out the hard way that they don't service my area!

We bought a gas range with convection oven in December of 2014. Since we had the stove installed, neither the convection oven or the steam clean feature have worked. I have had NSI out many times and every time they tell me it is fixed, it isn't. Then I have to wait for them to schedule an appointment to come back out and then they come out to look at the oven but then have to order the needed part - or what they think it is - and make another appointment to come out. This is absolutely ridiculous and I do not recommend dealing with them. Then I tried to get a new stove thru the lemon law, and guess what? NSI screwed up recording my repair visits so now they say I don't qualify. My next step will be a lawyer.

NSI is a rip-off company. I purchased a warranty for my laptop and was told by them if it needed service shipping and handling was included. But when service was needed I am responsible for shipping and handling. I asked where in the contract is that information provided. No one could supply that information and no one would call me back to discuss my concern. I purchased the laptop from Electronic Express and they are selling customers this worthless extended warranty. I now have to pay more money to ship the computer for service when I thought the extended warranty covered this issue.

I have a Whirlpool Duet front load washer that has an extended warranty on it and it has been a problem since we purchased it almost 5 years ago. It had 3 other service calls on it since and now recently the 4th one. When I called NSI the lady on the phone on 2/9 - stated that it has a history of issues and they would not be sending someone out to repair it, but it would be replaced and that the department was not busy and I should be hearing in about 3 days about the replacement of the washer. I have called to updates on what is going on as I was told that NSI would be contacting Cullen's home center where I purchased the washer to get an estimate on replacing it.

I bought a KitchenAid Refrigerator from Bray and Scarf, along with a 3-year Warranty thru NSI. After 2 years a failed thermostat caused the coils to freeze over and the fridge temp to hit 50 degrees. I contacted NSI Protection PLUS, the warranty company (October 22, 2016) and was told I would hear from the local company (Top Home Services) within 24 hours to set up a repair visit. THREE days later I get a call to set up the visit for FOUR DAYS LATER. The appointment was for some time between 10AM-NOON. No one showed, so I called at 1 PM and had to leave a v-mail asking when they would arrive. Sean (local repair shop owner), finally responded at 3 PM saying the repairman's car had broken down and he would call me back shortly with a new time. He didn't.

We have health issues that require medication be refrigerated!! Whirlpool Refrigerator showing temp of 60 degrees. First repair company came out. They could not repair and they called NSI Protection to send a company that could fix refrigerator and they gave me work order #. I have been on "hold" for over an hour trying to speak with a rep from NSI. Went online to MYPROTECTIONPLAN360.COM.

We bought the NSI Protection warranty on our Viking pro range. The latch and self clean was not working. We contacted NSI on May 23. July 11th PSG service diagnosed the problem. Still waiting on Sept 4th for repair. Many calls made no return calls.

EXTREMELY DISPLEASED with NSI Protection Plus as well as their service provider Appliances Unlimited!! Our refrigerator stopped making ice and over a couple days we realized that the freezer as well as the fridge were not staying cold enough. We called LG for a diagnostic test and ended up having to call our extended warranty company, NSI. On or about 8/12 we made the call to them to schedule service.

Purchased a Maytag top load washer in 2013 with 5 yrs extended warranty. Call in today because the washer makes a very LOUD Noise during wash and Spin cycle. I called the 888-446-8008 number waited about 15-20 mins for an answer. The lady confirmed the warranty and ask what the problem was. I explain the loud noise during wash and spin cycle and that my local dealer said that it was most probably the bearing going out. The lady said "your warranty does NOT cover noise problems." WHAT!! "The noise is caused by the bearing going out," I explained. She said she would need to hear the noise over the phone. I hung up on her and called my local dealer. He is going to have to intervene after I file a claim online and wait 1-2 days for the review. THIS IS BS!!! They do everything they can to NOT honor the claim. I will be filing a lawsuit this week against these bastards. It is the principle.

This is a scam. They will not honor my contract for furniture I purchased. I was told that pet damage was covered. Now three years later they refused to honor my contract or reimburse me for the cost of the contract. Buyer Beware. This company has no conscience. All of this after being hung up on 3 times by reps and the company reps giving me a variety of different numbers to call for reimbursement. They just will not honor anything. Thieves.

I purchased a refrigerator from Number1Direct and through them we purchase a NSI Protection Plan. NSI Protection Plan has a very poor customer services, taking more than 35 minutes to answer the call and then we are been transfer from one person to another representative without solving our problem. And we are still trying to fix our refrigerator. Neither Number1Direct or NSI Protection are taking responsibility and we are the customers are stuck in this situation.

Well I purchased an ice maker for our fridge. Shortly after getting fridge home about 2 months later the ice maker kept filling up with water. Service guy came out, told me the motor was shot on ice maker! I said "WHAT? I just bought it!" He told me sometimes these ice makers are aftermarket stuff. So, 6 months later, it starts filling up with water again, flooded my kitchen floor, and so on. My husband went under the kitchen sink and crimped off the water line that goes to the ice maker. Called for service. Guy comes out, tells me to take the pliers off the water line, so did. I got a BILL 2 days later saying it was not covered under my extended warranty, and that there was a piece of ice stuck in ice maker.

My wife and I purchased a leather sectional sofa in 2013. We also purchased the extended warranty at the same time. In 2015, the leather began to crack and peel. We contacted NSI Protection Plus by phone and were told that the damage is covered under warranty. They issued a repair number and told us someone would contact us about the repair within 4 days.

In the last two weeks we have had to deal with NSI and A & E Service to get a GE Profile Refrigerator repaired which is covered by 5 year extended warranty with NSI. It was one fiasco after another - two weeks later refrigerator was finally repaired (we pray) after I threatened to contact my Attorney. They showed up in 3 hours! Unbelievable business dealings - not only have we suffered 2 weeks without an appliance, but the loss of food is probably in the $500 range not to mention having to eat out expenses! Pure insanity!

I purchased a refrigerator in 2011 with extended 5 year warranty which will expire 3/2016, received letter from NSI about renewing. I decided to research company mainly because I was having trouble reading the extremely fine print on the back of warranty renewal sheet. Wow! I am extremely happy I read these horrible reviews because it just saved me a few hundred dollars that I will now not be paying for extension. Thank you!

I purchased 8 (yes, eight) Viking professional appliances with a 5 year warranty for EACH! I only received ONE letter and ONE phone call from NSI Protection Plus reminding me of my warranty coming due for my fridge. Unfortunately, I misplaced such letter & we don't even remember the phone call, yet never got ANY reminders nor courtesies nor phone calls for any of my other 7 appliances. Very true, I'm not over exaggerating.

I called NSI for a repair and claim. Their phone has a recording that says "please call back another time." That is unheard of.

I purchased a Speed Queen washer in June 2015. Today it made a weird noise and it sounded like a gear problem. I called them just to ask if they are whom I should call since I have a contract. When I explained about the noise, the first thing the customer service rep (a woman) said was, "Noise is not covered, read your contract." Then she said they would have to hear the noise. I asked how would I go about doing that. She said, "I could record it."

Do not buy service contract. I have not had my refrigerator working for 24 days and they are telling me it will be at least another 10. I have had the run around from both NSI and the local company contracted to repair the refrigerator.

I bought this extended warranty for my washer, dryer and refrigerator. The warranty expires on October 2016. Two and a half weeks ago my refrigerator broke. I called them the same day (Saturday). The service technician they referred me to wasn't available until Wednesday. Technician came and only spent 5 minutes in my house. He took a couple of pictures and he mentioned this can't be repaired. Two days later I called NSI and they said, "Yes we need to replace the refrigerator with a new one."

My mother purchased a Whirlpool refrigerator from a local appliance dealership. She purchased a 3 year extended warranty from Whirlpool. 8 Months before her 3 year extended warranty expired, NSI started to send Mom renewal notices. Luckily Mom did not to renew 8 months in advance. She waited until a month before (she saved the NSI renewal notices), it just so happens she received a renewal notice from WHIRLPOOL. My smart Mom paid the Whirlpool invoice and realized NSI is a scam. NSI had it all, Mom's name, appliance stores name, her address, her phone, the model # too.

Just renew my protection plan 7 days ago and tried to submit claim but I couldn't make it because it has not been updated yet and need to wait by 3 to 4 more days but not guarantee. It does not make sense to wait 2 weeks to renew my contract.

I purchased several appliances and was talked into NSI Protection. What a horrible experience. I had a broken microwave and a repairman came several times - still broken and the repairman they sent also billed me stating it was not covered. And if I did not pay within 10 days, will be sent to collections. We sent $ and the repairman stated it was too late and sent to collections anyway. I called NSI and told them it was never repaired and was told there was nothing they can do about it. Beware of this company!!!

I used my manufacture warranty the first time my unit stopped working. Now that left me dealing with NSI after the Dryer was 1 year old. My unit was broken more than 4 months of the second year and that was fine with them, as they say within their acceptable limits. I was told many times that someone would call me back but they never did, I knew it and so did they. It never got any better than this. They will NEVER take any responsibility for anything. Their business model is make them not want to call back!! And they're good at it. I suggest if this company is offered to you, the retailer and the warranty company will not stand behind your product! Go somewhere else.

I have a five year dishwasher warranty. Dishwasher not cleaning. It is a Bosch and has never cleaned very well. NSI said it was NOT COVERED FOR DIRTY DISHES after asking me many questions before getting to the problem. They were suppose to call me back before 24 hours when I called yesterday - they never did and I waited around for the call all day and this morning. Avoid them like the plague. Not professional and worthless. One star is generous as I prefer no stars at all, if that were an option.

One star is being gracious when dealing with these unethical crooks of a warranty company. It began in October 2014 when I noticed my capital range oven not baking evenly. It was burning everything in rear and edges of baking sheets. The first year the $5k oven worked beautifully so I was truly disappointed. Feeling confident that I purchased a warranty through Karl's appliance store I called NSI to report the problem. I'm not one to really ever complain or call but I knew that after losing so many batches and dozens of cookies, something was really wrong. I was bounced around from one customer service rep to another and placed on hold several times for 30-45 min a clip. It took weeks of frustration and being lied to for a service repair person to be found and come out to look at my range. Initially oven was baking ok after a thermostat adjustment but that was baking with one small sheet.

GE microwave oven went dead. Called NSI Protection Plus. Said they would call me back... NEVER did! Called again... voice mail said agents are all busy, then I was disconnected. Repeat same 3 times. I will take NSI and the dealer I bought it from which is Robert Stevens Appliances of Phila. Pa. to small claims court. One of them will right this wrong. Under no circumstances DO NOT and I mean DO NOT take out appliance insurance w/ NSI Protection Plus!!!

We purchased an extended warranty for our Refrigerator thru NSI. After 4 yrs. we had a problem with the fridge. We've had nothing but trouble with this company and after 2 weeks they still won't send anyone out to make the repair. I believe they will stall and make excuses until we give up. They underestimate us. Do not buy any insurance thru NSI.

We purchased a dryer in October of 2011. Our first service call was April of 2012. In all we have contacted NSI probably 8-9 times since. Each time a service provider came out it was for the same problem. A faulty fuse. The same fuse, every time. According to our service plan, if you have 3 calls, in the same year, for the same problem, you are entitled to a new product. But, guess what boys and girls, if you call for the same problem within 30 days of a previous call it doesn't count - it's a recall for an existing problem. In the last 3 weeks, the machine has died 3 times. I called yesterday and was told I would be contacted in 24 hours by "management" (at NSI) to discuss the problem. But, wait, they didn't call. So, I called, roughly 28 hours later and was told that management was at lunch, could I call back? I said “No, tell them to call me back, like they were supposed to!!!”

I filled a claim on 6-23-2014 for my washer leaking water. The repair company came out and and took the back off of my washer and also found oil leaking everywhere. They said it was going to be over $1100 to fix, and since I only paid $800. for it that they would send paperwork to NSI PROTECTION PLUS to let them know. They did that back on 6-25-2014. I called NSI and they said they would make a decision on either fixing it or replacing it. Today is 7-3-2014 and I have called them so many times and every time I call them, I get a different answer. Today I talked to a very nice person who sent my call to a manager. The manager said she would review my claim with their repair dept and call me back in 30 minutes.

No matter what they say... do not subscribe to this protection plan before asking and checking to make sure they have service provider in your area. Do not trust their word. Call the business that they claim does the repair. They have given me several people they say does repairs and when I call, they declined saying they do not get Money back from this company. I have learned not to wait the 3 business days to call the business. You will end up waiting days and weeks to get anyone out to fix your appliance.

We bought a Frigidaire Dish Washer in Jan. 2012 with a 5-year extended warranty through NSI Protection Plus. Worked fine up to the end of October. Called Frigidaire to get it checked. Was advised by the Tech who showed up that we needed to contact our extended Warranty Plan if anything else happened as we were about to have the Manufacturer Warranty expire. Contacted NSI Protection Plus, a Tech was sent out. He replaced the Latch Mechanism, the power connection and the water pump. Tried to level the unit and was unable to do so because of a hole in the floor. Was told to fill in this hole and then level the unit. Everything should work fine.

My dryer broke after just over a year. I called NSI and they gave me a company to work with. Payless came out, found the problem, and ordered the part. I called to set up a time for them to come out and do the repair. I was told that they could not set an appointment until NSI resolved past issues. I can only guess it was that they are not being paid for the services provided. So I had to start all over. A new company had to come out and again find the problem. It will be fixed next week which is just a little over a month later. The last time I had to work with them, it took over 3 months to get a washer fixed.

I called on 11/17/12 for an inoperative control panel on our KitchenAid refrigerator drawers. I was initially sent to a service that did not serve our area. I went with a local service that did not return calls or emails to schedule an appointment. On 11/27, I called NSI Warranty again and was set up with the initial service who said they did not cover our area. On 11/28, the service said they did not serve our area in the mornings. This is a problem as my wife works all day and I work starting in the afternoon. I called NSI again and the only other service that covers our area in the morning will not be able to get to us until 12/11! When I tried to express my frustration with the NSI rep (and I was not yelling), I was told "You can yell at my supervisor". It was the supervisor who got me the 12/11 service date. It will be 24 days before I will get service. For all the money we paid, in fact for any money paid, NSI fails to provide value or service.

I called NSI for the 3rd service request, though it was for a different occurrence for our LG French-door freezer on the bottom refrigerator (beware of this item as well). We purchased it from Pacific Sales, so I didn't even think to do research on the warranty company before purchasing. Shame on me for trusting PacificSales - but never again!

This company will do everything in its power to not honor a claim. It took two days and six hours of phone calls, finally demanding to speak to a manager, before I could get a service call scheduled. On a Sunday evening, our freezer spiked to 77 degrees for no apparent reason, melting everything in rapidly. I called first thing Monday morning and was told if the freezer was running I would have to pay for the service call. I finally called Miele directly and set up the call, then called NPS back and demanded they call Miele. It is ridiculous after spending this much on a warranty plan that a customer is treated this way. I would never buy from this company again.

We had our kitchen remodeled 5 years ago. This May, the 5-year "warranty" with NSI to cover labor and parts expired. We now have the remaining 5-year plan which covers major parts only, not labor. The Viking Range (5k) stopped working. The oven does not ignite at all and the smell of gas started, so we turned it off. It could be the igniter. I called Monday of last week. They said they did not have my invoice amount in their system. I was put on hold for 30 min. while they talked to their supervisor. Supervisor said I had to send an email with copy of my invoice. They don't have it? Snotty customer service, as if you are bothering them or they are severely depressed people.

My microwave stopped working in Jan 2012. After 2 service calls and waiting on parts, they discovered the microwave needed to be replaced. It is now April and I still do not have a replacement. When calling NSI Protection Plus, I am put on extended hold, transferred to the wrong person or an answering machine. Each person I talk to states management is not at their desks. I have waited for a return call from Trey (possibly a manager), which as of today has been over a week. I am now on the phone waiting trying to reach Miss Kemp after having to call back since I was transferred to the wrong person. My husband has called weekly trying to resolve this issue. He went to the company where we purchased the product and warranty and they also have called the warranty company. I haven't been transferred to Nancy **'s answering machine. Where do I go from here?

Dec. 15, 2011- Jan.12, 2012- 4 weeks, No Resolution. Purchased Whirlpool Washer for my son's family on May 7,2010 with 24 months extended protect = 1 year mfg. and 1 yr. extended. I thought that I was buying the Mfg. warranty but found out this year that it was NSI. 3 months after purchase, it broke down. Mfg. warranty took care of it. Again on Dec. 15, 2011, same breakdown - bellows, tub & basket.

I purchased a Thermador Range model no. PD484GGEBS, serial # 841200047. It only worked for a year. I paid for it over $9k. On top of that, I purchased the additional insurance for 5 years. The first time it stopped working, I called the insurance. They sent a company technician affiliated to them to check the stove and diagnostic that it was a switch that was burnt. After that, it only worked for a short period, and the oven and the left side of the stove went off again. To that, I called the insurance company. They told me that they were going to send a technician. But to get to them every time we call, we have to wait for long periods on the phone. Finally, we got the technician to come and check the stove. He said, without opening the area, that it was overused with a terrible attitude. This appliance was used only for our family.