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In February 2019, I contacted NSI Protection Plus to request a repair for my Sub-Zero Refrigerator/Freezer BI36US. I purchased the Sub-Zero in 2010 in NYC from Gringer & Sons and added the NSI warranty in 2015. I have paid NSI approximately $300.00 a year for the past 3 years. I have never had to reach out to them until now. How fortunate that I have ONLY wasted 3 years of extended warranty for nothing!
On March 8th, NSI sent Superior Appliance to repair the water leaking from my fridge. On March 29th, they had to return as the problem was not resolved. Superior Appliance indicated they needed to order a part and that they would return in 10 days. Since no one contacted me I called NSI again and was informed that Superior Appliance was NOT an authorized Sub-Zero factory service company. They contacted another service company called Quality Appliances. On April 19th, Quality Appliances arrived and diagnosed the same problem and said they would order the part and come back in 10 days. Never heard back from them nor from NSI.
When I reached out to NSI, they explained that ONLY an authorized Subzero repair service could order the part. I spoke to several people at NSI who assured me that they would find an authorized repair service. They could not explain why they didn't have the name of an authorized repair service available. I had to find the ONLY authorized Sub-Zero repair service for the tri-state area called L& J based in Hackensack, NJ. I was promised that NSI would contact L&J and that in 2 days I would hear from L&J to set up an appointment. This never happened. I decided to call L&J directly and was advised that they DO NOT ACCEPT third part warranties. In fact, no authorized Sub-Zero repair anywhere in the US accepts 3rd party warranties because they never get paid by the 3rd party.
In effect, what NSI is selling to Sub-Zero customers is deceptive and fraudulent extended warranty! Their warranty does not cover Sub-Zero parts and labor! This is a scam. They may offer plausible extended warranty on other electronics, but NOT on Sub-Zero appliances. Needless to say I have never heard back from NSI with regard to my repair. I am furious at having spent $900 for 3 years of extended warranty, but I suppose I am fortunate that I did not go on paying for your shameful scam. I demand some compensation for the $900.00 I wasted paying NSI for a warranty that does not cover Sub-Zero. I will make every effort to discredit their name with appliance stores in NYC and make sure that no one else falls into your deceitful trap.
I had a bearing replaced in the washer on February 22, 2019. The warranty expired on March 13, 2019. I mailed all the documentation. I went into the website and all they had was marketing sites. I was able to get a number from a salespersons. I called that number only to be told I sent the claim to the wrong address. I was transferred to another number. I was advised that since I did not renew my warranty even though the work was performed under the original warranty it wasn't covered. I ended the call as there was nothing else to discuss. I do not intend to buy another extended warranty or do business with anyone that will take no responsibility for what they sell.
I had NSI since I built my house almost 5 years ago for all appliances that was installed and I have had plenty of stuff break. 2 dryers, 1 coffee machine, 2 subzero freezers, 1 subzero wine fridge etc etc. I have always been met with the most professional and courteous people in their claims department. Prompt repairs no more than a few days after I called submitting my claim, never a hassle. Once they did not have a qualified service company for my Meile coffee system, they asked me to sort it out with Meile personally and they would reimburse me fully once they got the invoice, which they did, 6 months later, delay due to Meile. I would recommend this company to my grandmother.
NSI Protection Plus is an awful warranty company. They do not care about their clients and any inconvenience they cause. You have to go through customer service and can't speak to any management people. I have been without a washing machine over 2 weeks. I was told the part for my machine is no longer being made and they will review for alternative options. There are no other options than to replace my washer. I will never purchase from these thieves again. I would rather pay for repairs out pocket than having to deal with these idiots. I have filed a complaint with the BBB. Lesson learned the hard way.
I purchased a dryer in May of 2017 and at the time also purchased a 3 year policy with NSI. My dryer stopped working abruptly this week. I called NSI. The company they recommended Martin and Harris did not call back or answer their phone; ever, during their scheduled business hours! I left messages in full mailboxes and received no calls back.
Called NSI again. No appts available for over 10 days. (Really? None?) Also none on a Saturday. Third company we try, a TV repair place? Huh? I have a dryer! Finally got one for 9 days out. Some of the service times are ridiculous; 9 am/7 pm not sure if they will even be qualified to fix a dryer! What a crock! It’s a scam for sure! I complained and they said there was no one else.
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Purchased Bosch washer and dryer from Karl's Appliance 3/2014 have used service plan 4 times now, 3 for dryer and 1 for washer. All claims handled in similar manner, both NSI and their contractors boldly lie to you about what you can expect regarding the repair. Neither return phone calls or keep appointments and don't order parts on a timely basis, when you do get to talk to someone they always point the finger at the other. Will never purchase another service contract, average downtime for my units runs 21 to 35 days, now waiting 31 days for the washer part to come in.
I purchased and renewed the coverage for a total of 7 years. I remodeled my kitchen, replaced the appliance in the 6th year of the coverage and sent a letter to the company requesting a policy cancellation. After three months of calls, speaking with numerous people, getting different answers to the same questions, being given misinformation, I was sent a letter telling me that I wasn't entitled to any refund. When asked how that could be I was told it appeared as if I had only taken the coverage solely to repair the refrigerator and that I had no intention of keeping it. I am still shocked!!! An absolute waste of money... The plan and the refrigerator. The plan was purchased through Good Deals Appliance in Naples, Florida. My new appliances were purchased elsewhere.
We bought the extended warranty on a washer and dryer. (2) times I made different online claims for repairs. Both times the repairs were scheduled and I learned them on the day of the appointments that NSI assigned the job to an appliance repair company that doesn't even service the area we live in. No excuse for this type incompetence. They are also impossible to reach by phone. Do your research on warranty companies and DO NOT use NSI!!!
I have been trying since Apr 2018 to cancel my warranty. I have been transferred put on hold, etc. Very rude reps! I have written letters regarding cancelation, all have disappeared! Customer services lacks the ability to interact with customers. Your information disappears with this company. This a scam! I have explained to numerous reps, that I am dissatisfied with the service and want to cancel. All I do is repeat info.
To use their own words "We cannot help you, our job is to take your claim, notify a repair facility and verify you have a contract with us. It’s your job to call the repair facility if they are late or do not show, not ours." There is NO value in this service. If they made a mistake, they just say "I’m sorry, I know how frustrating this can be” only to anger me even more! Airport Appliance sells the P of S plans. Don’t get ripped off!
Don't waste your money. Renewed our warranty recently. Cashed our check on 8/14/18. Six days later washer will not rinse. When we called NSI they said we are not under warranty and it might take up to 2 weeks to update. Asked them to cancel our warranty that we paid for but don't have and to refund our money since they cashed our check.
I called at 3:30pm CST and am still on hold waiting (it's 5:13pm as I write this). I have separate issues with Electrolux and the terrible fridge freezer product (model FGHS2655PF). Since buying it 2015 we have had four service calls and it is again not freezing. Luckily I bought the warranty from H.H. Gregg which is now operated under Myprotection360.com...but I feel they are now avoiding me so that I can't get the 4 claims for same fix in calendar year before they don't have to replace the freezer altogether.
Called NSI on Feb. 24th 2018 about my Electrolux fridge. It was not keeping anything cold, but the freezer was working. They took over 4 weeks to send someone out to service it. They said they were having a hard time finding someone that was Electrolux certified. When the guy finally showed up he said that the evaporator fan wasn't working... He more or less put a band-aid on it (electrical tape) because it was cracked. Well that really messed it up good because now it really warmed up... All said and done... They could never fix my fridge and said they were looking for one to replace it with.
I called this place at least 60 times over the course of 5 months. They finally sent me a check to replace my fridge. Do not do business with this place. They are crooks. I feel that they finally paid me off because I was so persistent and I wasn't going away. When I mentioned a T.V. station advocate that I was ready to call is when they finally paid me off. Horrible company. I do not for the life of me understand how they can still be in business.
My GE Profile refrigerator stopped cooling on Wednesday, July 25, 2018. Called the place I purchased the appliance and they told me to call NSI. NSI had no record of my 5 year warranty, or me. It took back and forth for days to get resolved. Someone typed the 5 year warranty in wrong into their computer, but no apologies or attempt to help me resolve my problem quicker. Finally after calling every day for a week, they finally typed the information into the system correctly and was able to schedule the appointment for someone to come out to look on July 31. Very nice company to deal with locally. Have no problem with them at all. They came and indicated it was the computer not talking to the compressor and they would order the part. I didn't know that they had to call NSI to order the part. They had come out on Tuesday yet NSI didn't order the part until Thursday.
I told them I need it expedited for medical reasons (Rx that needs to be refrigerated) but they said that that would need to be approved and I could call back tomorrow to see if they approved or denied it. Apparently denied as it took from Thursday to Wednesday the next week for the servicing company to receive. They received it yesterday, August 7 and called immediately to schedule the replacement. They should be here this afternoon to fix. We have been living out of an Igloo cooler and basement freezer for 15 days. We lost $500 in food and I'm sure we've spent $50 on ice. This is difficult with a family to live like this! NSI could care less and did not seem to move with any speed, even when it was their fault!!! They know they have you as I didn't have a choice which warranty company I can use. I hope this saga ends in the next 2 hours!
Do not buy Warranty. They were aware that the technician had been out 4 times and not fixed the problem. Refused to refund warranty, since it was first time I used it. Refused to change AG Repair Company.
I requested service on my KitchenAid refrigerator in Aug 2017. Since it was still under warranty NSI Protection Plus sent out a serviceman. He replaced a part but the refrigerator was still not working properly so I called back and they assured me that my repair would be completed even if the serviceman comes back after my insurance expired since the original problem was not completed. Well NSI set up several appointments but no one ever showed up and now I am told my warranty has expired and I cannot have service. Not happy with this company.
I had to have a another fan motor in my fridge. Second in 2 yrs. I tried calling GE and get nothing but the runaround, made a service appt I doesn't ask for. No one In company can't find your info, keep giving it constantly. Have incorrect information won't change it. I asked for a supervisor. The rep just asked. Kept asking for serial number. Lack of concern for customers. Just puppets taking info.
If I could give this outfit zero stars, I would. I have a GE washing machine that is 14 months old at my rental house. It quit working in early February. I called NSI. They said the soonest they could send a repair crew was in three weeks! After letting them know this wasn't an option, they suggested I call GE. So the GE tech came out the next week. I drive down to meet him, taking leave from work. The washer needs a switch. Of course the guy doesn't have it, but says he can get it and come back. So later that week, I miss more work, drive down there and wait for him to show up. He installs the switch and it doesn't solve the problem. He tells me I need an inverter and a control board, but those parts are back ordered until March 26 (that's six weeks). I again tell him that's not an option, so he suggests I call NSI and see if they can source the part elsewhere.
Why GE can't order parts for stuff they make in a timely manner eludes me. I call NSI and they tell me they need to see the GE tech notes -- call back in a couple days. I call back in a couple days -- still no tech notes. So I call GE. The GE person says that NSI is supposed to call them and request the notes. She's nice enough to put me on hold while she calls NSI. I call NSI back -- "OK, we'll look into ordering the part and call you in a couple days." I get no call back and finally call them. "Yes, we've ordered the part, it should come in a week." I call GE to make a tech appointment -- "We can't do that until the part is delivered." So I wait, the part is delivered and I make a service appointment. I again drive down to the townhouse, taking more time off work.
The GE tech arrives and installs the parts. Still doesn't work. You need a main harness. That part is back ordered until June 2! So I do the whole back and forth described above with NSI and GE and get the part ordered. Can't they just call it a loss at this point? I know the next fix isn't going to work, but no, NSI seems to be determined to keep fixing this POS until hell freezes over. At this point, a month has passed with my tenant not having a washer. I've been paying for them to have their laundry done (pickup and delivery). I can tell they're getting annoyed with the situation -- frankly, I can't blame them. So I go out and buy a new washing machine (it's a GE stackable, so I unfortunately have to buy the same unit to fit under the dryer -- not too enamored with GE right now) which cost me $1150 after tax, delivery, etc. is factored in.
I haul the old washer back to my house and put it in the garage. A week passes with no call from NSI on the part. I call them Monday morning -- 'we're still looking into it, we'll call you next week'. On Friday of the next week I call them. The part has been sent to the townhouse address. Great, now I get to drive down there and pick it up, because the machine isn't there anymore. So now I'm waiting to get the part and schedule a fourth visit from GE. At least the machine is at my house and I don't have to sit in my car waiting for the GE technician. Thus far, it's going on seven weeks, I'm out $1150, plus the cost of the worthless warranty.
To their credit, NSI does answer the phone in a reasonable amount of time. Every time, I'd get a different agent and have to run through the story. Maria, Tina and Laurie were pretty nice, Rebeccah and another agent whose name I didn't get were a bit rude, but three out of five is pretty good in this era of what passes for consumer service. Even if the fourth visit is a success, which I highly doubt, seven weeks and a lot of missed time from work puts this warranty well into the negative cost category. Had I not bought the warranty, I'd have given up after the switch replacement since replacing the board was a $600 part plus the service call cost. Had I not hounded NSI at every turn, I'd still be waiting for a call back after the second GE visit to replace the switch. This company has clearly spent more money on this machine than what the replacement costs, but can't seem to see the forest through the trees.
Our GE washer was under extended warranty until last year. It broke when we moved into our apartment two years ago. My wife and I tried multiple times to leave messages on their voicemail AND sent several emails. They never responded, and the warranty expired. The washer remained broken the entire time we were under warranty until were fed up and hired a contractor. Thank goodness for apartment laundromats. The price we paid for the protection plan would have completely covered the repair of the appliance, so we're just out $120.
November 17, 2017 I received delivery of a Whirlpool French door 26cf refrigerator from our local appliance company. Since the mfr warranty was only 1 yr, I was advised to purchase a 4 yr extended warranty from NSI through the dealer. One month later, the ice maker needed replacing. A month after that, another issue, another repair. In August the computer needed replacing, requiring two more service calls. On New Years Eve 2017 it quit cooling altogether. Of course, New Year’s Day was not a business day. So, the warranty from Whirlpool expired in November, and it was TOAST 1 year and 1 month after purchase (orig warranty expired one month before.) Well, THAT’S WHAT EXTENDED WARRANTIES ARE FOR, RIGHT?
WRONG. My local dealer did everything possible to get them to honor their warranty. The sealed system was completely defective, and they couldn’t get the temperature below 67 degrees in the box. They estimated cost to repair in the thousands of dollars (purchase price was $2338.99 before $188.48 tax and $189 for 4yr extended warranty). My dealer refused to fix it and requested a replacement. Finally, after haggling with NSI for 37 days, our appliance store owner threatened to take them to court. They settled that day with him for $2325.00, not even my purchase price.
My local store owner provided me a loaner fridge after three days, which was great. I did however lose about $150 in food and prescription probiotics this last time, and probably $75 once before. On their brochure that promise NO LEMON GUARANTEE, FOOD SPOILAGE PROTECTION, “IF WE CANT FIX IT, WE’LL REPLACE IT”, ETC. IT IS ALL A LIE. Customer service is also promised when you call—you only get a message that tells you to contact the dealer (whom they are trying to hide from already) and hang up on you.
I now have to negotiate a replacement with my dealer. After reading (too late) reviews of extended warranty companies, I think I’m best buying a higher end unit with a better mfrs warranty, but I now don’t even have the money I originally spent to work with. If I had bought through a box store, what would I have used for a refrigerator for 6 weeks? NSI was the only company’s warranty I could buy at our local dealer. I realize appliances are considered disposable these days, but I don’t have to like it. I paid what was a LOT of money for me and for this unit, and all I got was spoiled food, inconvenience of emptying it three times to coolers, and headaches from corrupt companies like NSI. Run, don’t walk from them!
I'm a retired Purchasing Agent and had my share of bad customer service. One NSI rep flat out lied to me and argued that what the previous rep said was not true. It turns out that the previous rep was correct and the latter was just an arrogant idiot and has cost me another three weeks (Xmas included) without an icemaker.
My KitchenAid refrigerator has been down since November 17, 2017. Called NSI for appliance service. They sent out the worst repair co. they could find. I threw away my whole contents of my freezer and refrigerator. It was just before Thanksgiving. Tech that came out on first call arrived with no tools just a clipboard and diagnosed it with a bad fan. Part came in day before Thanksgiving and they would not schedule appt. to repair before the holiday. Had to wait until next week and the fan was not the problem. Needless to say I have had 7 service appt. and as of today December 11, 2017 my refrigerator still has not been diagnosed. Just bad service. Was told they are the best in the business by the appliance store where I purchased the refrigerator. What a joke.
My appliance is covered under extended warranty with this company. It took over a week to get a response to create a work order. They had to identify what company they would work with which took another week, and now they are refusing to pay the company they agreed should do the repairs. I will always inquire what insurance company the store is contracting with, and if they use NSI, I will purchase from another store to avoid this company.
I made a mistake of getting an extended warranty with these losers when I bought a refrigerator from Pacific Sales in Woodland Hills, CA. After putting 30 minutes waiting to talk to someone on the phone, I decided to do what their outgoing-voice on their system recommends, register online. That's just another joke. They deliberately make it so hard, that you eventually give up and never register your claim. From what I've read, even if you are lucky enough to file your claim with these losers, they will probably never show up to fix your problem anyway. Stay away from these people.
Called 11/07/2017 to report broken and crumbling microwave door handle and was informed that warranty did not cover this item. My contract states that a product rendered inoperable due to a mechanical or electrical failure is covered. I guess my assumption that a door handle involves a mechanical component is in error. Another example of the GREAT AMERICAN RIP-OFF.
We purchased a KitchenAid dishwasher from Warner Stellian on January 2, 2015. We have never purchased an extended warranty for anything before but thought it might be a good idea since things aren’t “made the way they use to”. We have had nothing but problems since then, the first a month after purchase. We have had 10 service calls on the dishwasher.
First I was told that you had to have 3 calls in one year before they will replace it. Then told 3 calls for the same thing in a year. Then I heard that each case is reviewed by a panel and they choose whether they will replace it. The amount of money this company has spent on parts and service calls is I’m sure 3 to 4 times what the machine cost to purchase in the first place. Now I like KitchenAid. I’ve always had good luck with them. This one is just a lemon. As far as I’m concerned Warner Stellian could care less what happens because they are going to get paid for the service calls anyway. My warning to everyone is find out who the extended service plan is through... if it’s NSI run!!!
It has been a month since the claim was placed for a repair call for my GE Dryer and I am still getting the run around as to why they are not coming out to repair the equipment. I am under the impression that they are a scam company who have taken my $150 for 5 yr coverage and have no intention of doing the repair. My next action is to report to the Better Business Bureau!
BUYER BEWARE They are a rip off. I purchased this plan 3 years ago for a washing machine. Per my warranty I still have 2 years left. Fast forward to now. The start button and dial to change cycles broke. I called NSI. They sent a repair tech to look at the problem. He took off the console of the washing machine and showed me where the console had cracked and broke off. I was told it would be approx $300.00 out of pocket to repair. This is the 2nd time we have had the start button repaired. Now they do not want to cover this repair. What is the purpose of buying an extended warranty if they will not cover the parts and labor. I expect this to be covered or refund for $99.00 for warranty I purchased.
Was on the phone for 1 hr and 20 minutes to call in that our TV picture went out. No resolution. They want to call us back in 3-5 business days to let us know what they can do. Called the store where we purchased the TV and found they dropped this company like a hot potato after a few years of doing business with them. The retail store even called them on our behalf to "rattle their cage" as they put it and didn't get any further than we did! I wouldn't even rate them a 1 if I didn't have to fill a star in. -10 is more like it. Stay away!
I purchased an LG front load washer and a 5 year extended warranty with NSI. Well fast-forward a year and my washer goes out. Called on a Saturday and was told someone would be at my home Monday between 8 & 5 to repair my washer. Guy comes out from A & E factory service (which is a horrible company) and tells me that they will have to order parts. Come to find out 1 part is no longer available. I have spent the last 3 weeks with no washer and on the phone daily with NSI about my washer, it is always the same story, they need the technician's notes to replace the washer if it cannot be fixed.
Well after spending almost 100.00 over the course of 2 weeks at the laundry mat I broke down and rented a washer until mine could be fixed. I contacted NSI today and they stated they spoke to the technician and they are waiting for his notes, mind you they have been waiting on his notes for almost 3 weeks. NSI told me that it would be 48 hours before they would receive the notes, once they receive the notes then it will be 5 business days before they make a decision on either replacing my washer or giving me a pro-rated refund on my broken washer.
I call every day, and every day it is the same answer, we are waiting for the technician notes. I have asked if I will be reimbursed for going to the laundry mat and now having to rent a washer until mine can be fixed or replaced. The only reimbursement they offer is a $25.00 check that they will send me in 30 to 60 days. What a rip off company. It amazes me that these sharks can get away with this. Never purchase an extended warranty thru NSI!
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