Nexgrill Gas Grills

Had this bbq only 1 year. Started rusting, grills rusted and the ignite starter stopped working. Cannot get bbq to work now. Send message regarding warranty. No one answered. Poor customer service. Will not buy from this company again.

I’m putting this grill on the corner for the trash to pick up. I’ve used it a couple of dozen times and I’ve had three flair ups that I thought was going to burn my house down. On one occasion I had to use a fire extinguisher to put it out. Do not trust this grill!

We purchased a Nexgrill brand grill at Home Depot in the hopes of being able to enjoy outside dining. We have owned several other brands of grills without any problems. After 3-4 months of use, our grill does not work. We are assuming that it might be an igniter, but we don’t know for sure. With the grill only being used for the short time, we were hoping that the company would stand behind their product as they stated on their website. Instead, they want to start sending out replacement parts for us to work on the grill. By the way, you are expected to pay for shipping of all parts.

I recently purchased a Nexgrill 4 burner BBQ with a side burner matte black bottom stainless top. Best grill I've ever owned. I love the Nexgrill products so much I went down days later and purchased a two burner propane griddle. To say that I'm happy with my purchases would be an understatement. I love my nex grill barbecue and my nex Grill griddle. Needless to say it's a party on the patio. Thanks Nexgrill

Well paint peels off after a couple uses. It rusts out. Have to oil it every season to keep rust at bay. I guess you get what you pay for. This going to scrap. Going to pay the money and buy from Camp Chef.

The worst experience, we purchased the grill and matching griddle last year for Mother's Day. It took a month to receive the grill and when we put it together ONE of the burners did not work. We called immediately and they said they would send us some parts (after troubleshooting on the call). The part received was a handle to a Kitchen Aid grill so we had to call again, that took a few weeks. After receiving the burner still did not work, we had several parts sent over the last year. We even had to call out the gas company to make sure there was no issues with the gas line. We created a fake front (open in the back) to make it look more appealing. They are now saying nothing they can do because we have the grill in an enclosed free standing island so it over heating due to no ventilation. Then it was also stated we altered the grill because we did not put on the side shelf. Yes, the side shelf which is not something you NEED to have on.

Purchased a Nexgrill "Stainless Steel" duel fuel barbecue. We didn't put it outside until the quality grill cover we ordered arrived. Within the first month it started showing signs of rusting. Complained to Nexgrill and they stalled us for another couple of months asking for copies of receipt, more pictures (of which we furnished twice already), Model and Serial numbers along with transferring us to a different department before they told us that "Rust" is NOT part of the warranty. They stalled us long enough to where we couldn't return it back to Home Depot. Stay away from this company who makes many different models under different names.

Caught house on fire after two uses. Only 1-month old. This grill looks very nice, but it is a fire hazard. It is a common issue for the propane rubber hose to fail at the regulator crimped joint, causing gas to leak. My grill caught fire at the regulator with no way to shut the gas line off. Almost burnt my house down. Fire department had to come and put it out. Reached out to Nexgrill and they don't really care. I would stay away from this grill and company.

After 4 years Firebox rusted out. Now, I have to buy another grille. Not happy about this product. When I noticed that fire deflector was rusted out, I ordered new parts and then found firebox complete.

This is the worst company that I have ever had to deal with. It first started when I opened the original box and noticed missing pieces. It took multiple phone calls to get this fixed but it ended up finally working out, but this was just the first wave of problems with this grill/company. After about a year the second wave hit me. The rust started to become an issue and had to replace many parts. I thought it was just a small inconvenience, but I was sadly mistaken. Then the third wave came at me with a vengeance!