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New Frontier Van Lines
Overall Satisfaction Rating
4.36/5
  • 5 stars
    74
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    12
Based on 86 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    New Frontier Van Lines

    ConsumerAffairs Unaccredited Brand

    New Frontier Van Lines is a moving company based out of south florida. Leading the industry in professionalism and relocation services. We specialize in transportation of household, commercial, military and corporate relocations nationwide. We also are rated one of the top moving companies for 2017 and entering into 2018.

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    87 New Frontier Van Lines Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: July 16, 2018

    Please, please steer clear of this moving company. I was post divorce and moving my things from Chicago to North Carolina. The sales representative was very accommodating. That was the only positive experience I had. The movers showed up with a very small truck. Could not fit all my things in the truck. Was not prepared to pack all my things. My original moving estimate was doubled by the driver to $14,000. I would lose my deposit of almost $3,000.00 if I sent them away. I was moving antique glass and all my personal family heirlooms. Some of these items have been in my family for over 200 years. These people were so unprepared that they had to take one load to storage before they could continue packing the remainder of my things.

    The driver told me when he left that he would call me in 8 days. I had to follow-up in 10 days because no call was received. The driver gave me a date of when he would deliver my "stuff". I took off work. He did not show up or call. I was told he would be there the next day...No show. I called customer service and told them I would not be available for delivery the following day. I went to work and started to receive phone calls from the driver saying he was here to put my things in storage. I could get fired as I accepted his phone calls. He called my ex-husband and my mother when I did not answer my phone. He really did not care if I lost my job. I left work at 12:00pm to deal with this driver. That made it 2 and 1/2 days I took off work to deal with the unprofessional driver.

    Had no one to help him unload the truck. He worked very hard, by himself. He dropped at least 6 of my "fragile" boxes. I heard things break. As I unpack all the boxes, so many things have been broken. Antique glass items were packed with books, lids were not wrapped separately from the bases and heavy things were packed on top of fragile things. It is like they hired a 10 year old to pack. I have attached only a few of the pictures I took for the claim I am making to the insurance company. I have opened 20 boxes of 100 + boxes packed and delivered. I am so depressed by the carnage.

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    Verified Reviewer
    Original review: July 14, 2018

    I was originally quoted $3200.00 for move from NY to NC. A few days before move we reviewed my inventory for a good 60 min & price jumped to $7400.00. When the movers showed up a day & 1/2 after I was told they would arrive, the mover increased the price to $17,000. I had to be out as the closing was the next day so I HAD to pay & sign their contracts. They had me by the **. They finally left at 9pm, too late for me to pack up the car items & drive 5 hrs. This cost me a non-refundable hotel stay midway because I only had till 6pm to cancel. They overlooked my closet leaving me with more than I could fit in my car. I was also told by NFVL that I had to empty my grill tanks for transport which I did & they refused to take them. My car was so packed I couldn't see the side view mirror.

    I drove to a friend's house at 4:30 am, when I finished shoving everything in my car that they wouldn't take, including 5 gallons of windshield washer fluid, 2 gas tanks, etc., closet items, etc. I had to empty the car the next day, leaving many items I needed behind to have a safe 10 hr drive. The movers showed no respect for my belongings. I had the boxes numbered on top & they put all the boxes in my garage, turning many boxes upside down making it impossible to find important items. They didn't leave rows for me to meander about to locate boxes. It took 5 days until I found my computer. I had so many broken pieces in spite of using bubble wrap, packing material. I was & still am sick over this whole nightmare. They also scratched my new wood floor which I'm most certain I won't see a dime for damages.

    All I can say STRONGLY is run, not walk away from this company. Every time I called them I was always on hold a minimum of 30 min & often losing the call after waiting so long. I was never told this co. is a distributing co., not the actual movers which I'm certain cost me more. I booked with them because Consumer Affairs had recommended them. BIG mistake. Shop around, check the truck before they leave. I am still missing a few things & I feel I opened (but didn't unpack) all the boxes. I don't know if it is still on the truck. I am a single 65 yr old female who had to deal with this alone & it was overwhelming so I wasn't thinking clearly, making a few mistakes like not checking the truck. I called the co. for empty & loaded weights of the truck to justify the $10,000 increase but of course I haven't gotten a darn thing. I they had time to provide it.

    I filed a complaint with BBB & will pursue this as far as I have to unless they justify the increase. You hear about these horror stories on the news. I never thought it would happen to me. When I spoke to Jay ** about my problems, telling him I was going to call the BBB, call the attorney general, etc. he replied "I don't care if you call Pres Trump". Clearly he didn't care at all. I may not receive a settlement but at least I can prevent others from being swindled.

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    Verified Reviewer
    Original review: July 11, 2018

    I relied on a few reviews with HomeAdvisor and ConsumerAffairs. What a mistake!!! New Frontier Van Lines is not a "moving" company as implied by their name. They are a company that takes your $$$ and then contracts out your move to any moving company they can get. Beware of all the fine print. The movers did not show up on date agreed upon. After many calls to their customer representative line, and expect to wait on hold for over 45 minutes and longer, you will get a run around stating that the "original driver" for our move cancelled on them last minute. Now mind you, we never received a call from New Frontier, instead we had to call them after waiting for hours after the pick up time.

    After many frustrating calls initiated on our end for about 2 days after the failed pick up date, they finally said that got a "mover" for us. We had already sold our home but unable to vacate it since our "movers" never showed up. The new owners, who were extremely understanding and patient, allowed us to stay the extra 2 days until the 2nd set of movers arrived. Prior to this, we had to move all our boxes and furniture to the 2 rooms that the new owners said we could store them, since they were expecting their new furniture to be delivered on that same day. Needless to say, the frustration and stress we went through during this period was made even worse because of the lack of communication with New Frontier. We had to "chase" them down for any information. Once the 2nd set of movers picked up our belongings, we assumed everything would run smoother. Boy were we wrong!

    Now we were dealing with Safe Load Moving and Storage (2nd set of movers contracted by New Frontier). Safe Load told us that we would get a call later that day to advise us of the weight of our belongings. Of course, we did not receive a call and after waiting 2 more days, we contacted Safe Load. They said that they would not know the weight till they "reloaded" our things for transporting and they did not know what date that would be either. We were told to be patient, and someone would contact us in a few days. After a few days of no communication from Safe Load, we contacted New Frontier and was told that we had to deal with Safe Load since they were the "movers" who had our belongings and New Frontier now had nothing to do with the drop off date.

    Keep in mind we had to pay them $2,600 even before the pick up date to book this move. We had to pay another $1,400 before the movers loaded our things onto their truck. Another $1,400 would be due when movers unloaded our things at our destination. Again after many calls to both companies with no results, we gave up and contacted Arizona's Dept. of Transportation, who told us that all moving companies had 30 business days from the 1st earliest delivery date we had asked for. They also told us that this is a common occurrence with many moving companies. So we waited and finally about 18 days after our pickup date, we received a call from Safe Load telling us that the weight of our things was 1,000 lbs less than the original estimate and that they would be delivering on the 20th.

    They said we still had to pay the final $1,400 before they would unload our things and that we would need to contact New Frontier for any refund due to the lower weight they estimated originally. Now wait, our story does not end well even upon delivery. We were given a window of 2 pm - 6 pm on the 2nd delivery date. (Yes, they did not show up on the 1st delivery date told to us.) Finally about 8:30 pm of the 2nd delivery day they arrived. Now it is late and the apartment complex is not well lit. Before they even unloaded they asked to be paid the $1,400; otherwise we would not get our belongings back. At this point, we just wanted our things and felt we had no other recourse. The movers were 2 young males driving an 18 ft trailer with no unloading ramp. They, graciously, told us that they would not charge us extra for the long walk of over 50 ft., since they were late in arrival time.

    Our boxes and furniture were basically thrown from the back of the trailer to the pavement and then put on a hand truck to be wheeled into our apartment. I guess we should be happy that we got our belongings finally, even if they were damaged. We had an antique cedar hope chest that was passed down through 3 generations, but two of the claw feet were totally broken off but they saved them for us. Numerous pieces of furniture were broken and items were missing. The mover had me write down the items damaged and/or missing on the bottom of the receipt. He was "kind" enough to let us know that we had 30 days to file a claim. My husband also told me after they left that there were 3-4 boxes that did not belong to us and he told the mover to take them back which supposedly he did. The next morning while taking our garbage to the dumpster, he saw that the boxes were thrown into the dumpster.

    I know, we were in shock at this point and just stunned by the actions of the movers. We called New Frontier to let them know about the delivery and the lower weight that was told to us by Safe Load employee. She told us to read the fine print on the back of the contract and that they had nothing to do with the delivery or the condition of items delivered. Also it was stated in the fine print that we would only recover $0.60 per lb. of the item damaged or lost. We would have to furnish proof of ownership of the item and its weight.

    After reading the fine print multiple times and calling New Frontier Van Lines for some type of remediation, we finally decided to stop the madness and cut our losses. We did not want to have any further dealings with New Frontier or Safe Load Moving. The stress and anxiety we have been under for this move has been overwhelming to say the least. We just had to put this $5,500 loss as a learning experience and not dwell on it any longer. The state of our mental and physical health is more important than the money and items damaged or lost. If you are looking for a moving company, DO NOT USE NEW FRONTIER VAN LINES or SAFE LOAD MOVING AND STORAGE. Beware of other moving companies and read their fine print before signing any contract.

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    Verified Reviewer
    Original review: July 9, 2018

    Brilliant administration. The 6 man group we splendid. They worked hard and rapidly. Gracious constantly and extremely tolerant at the opposite end sitting tight for the keys. Profoundly recommend them.

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    Verified Reviewer
    Original review: June 15, 2018

    ENGAGING LEGAL ACTION - DO NOT USE NEW FRONTIER VAN LINES. Jackson ** (Sales) & Casey ** (Customer Service) are who I've been dealing with. I am in the middle of a nightmare with New Frontier Van Lines going on 20 days of my belongings not being delivered from Chicago to Austin. The original transit time was 8-9 days. When they realized they were not going to meet the delivery window we agreed upon, I did not receive a single phone call. I had to call them proactively, follow the breadcrumbs and then had the finger pointed at me for not reading all the fine print (that they reserve the right to deliver your things in a window of 30 days). When you receive their "binding estimate", the only thing binding about it is that the pick up and delivery windows are never guaranteed, the price is not guaranteed and they will not help you.

    I'm being up-charged like you wouldn't believe for reasons I'm still battling with the carrier. And on that note, they will never share with you direct contact information for the carrier they source your belongings out to. I was lucky to get the name. If you're considering using New Frontier Van Lines, please message me so I can help you avoid being lied to and taken advantage of from a company that cares nothing about their customers. This is by far, the sketchiest "operation" I've ever encountered.

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    3 people found this review helpful
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    Verified Reviewer
    Original review: June 13, 2018

    New Frontier Van Lines were neighborly and proficient from the beginning and, on the day, worked staggeringly difficult to guarantee everything was stacked up - and afterward emptied - in fast time. And all without breaking a thing! They were prompt and made what is dependably an unpleasant ordeal substantially less demanding than we envisioned it would be. We would unquestionably prescribe them to anybody.

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    Verified Reviewer
    Original review: June 7, 2018

    Magnificent all around, I prescribe this organization entire heartedly! They were on time, proficient, agreeable, and obliging with sensitive things. Not exclusively did New Frontier Van Lines give incredible administration, they helped me in an especially troublesome circumstance. They have my thankfulness and profound respect not just as a to a great degree proficient and proficient moving administration, however as a phenomenally compassionate organization.

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    Verified Reviewer
    Original review: June 6, 2018

    Very reliable person, everything on time and customer service was excellent. No problems at all. I can recommend them and are very prompt moving guy with clue and focus on what they are doing. Great job. Well done. Hope to deal with you again in near future.

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    Verified Reviewer
    Original review: May 30, 2018

    They completed an incredible activity for our move. They were exceptionally responsive, adaptable and proficient. They were additionally exceptionally proficient, on time, fast to work while mindful of delicate things, nothing was broken, the units were destroyed deliberately, there was no issue to reconstruct them. Correspondence was great. Work was done in a decent environment. I would recommend them.

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    Verified Reviewer
    Original review: May 15, 2018

    I have had continuous problems with this so called company. To be honest I do not even think it is a legitimate company as I have not been delivered my items STILL after over a month of waiting, and promised delivery dates. If you would like to book a move with a professional, reliable company that will pick up and deliver on time, and give you service worth your money, DO NOT BOOK THIS COMPANY. This company is only consistent in a few areas: Lying to you about when the trucks will be there for pick up or delivery, lying to you about calling you back after enquiring with customer service (I've been told they would call me back with the information I requested about a dozen times with no call back), being late for pick up and delivery, EXTREMELY UNPROFESSIONAL personnel that yell at you and give you attitude on the phone, so on and so forth.

    My items were supposed to be picked up on the 2nd or 3rd at the latest of April 2018. With absolutely ZERO contact from them before me having to call asking where the truck was, they were a day late. Never showed up to pick up the things, never called to let us know they were going to be late. I call them, to have them tell me they were running late (no, really?) and that they would be there at almost midnight that night to do the pickup (weird). I am sitting in my house waiting for them to show up and call them when they are over a half hour past midnight, just to have them tell me that they aren't going to be able to make it. I got no call saying they weren't coming, I had to call them. There is zero communication within this company.

    By the way, I called them within the morning and it was going to take them over 12 hours to drive across one state, that they were already 1/4 of the way across, and with their logic of where they were located when I called late that night, they had driven less than 100 miles in 12 hours. You mean to tell me they were driving 8.3 mph? At this point I have reached a boiling point. Between them being not one but TWO days late with pickup when I was being told they will be there, and never being contacted, I was for sure thinking in my mind "these people just stole almost $2,300 from me". STILL CONVINCED that they stole my items and money because I have yet to see my items. I did a cross country move from east to west coast, so while they still never showed to pick up my items, I had a moving deadline and had to get on the road to drive for five days to reach my destination ON TIME (unlike this company I actually get to where I am going on time).

    I had to ask a family member to stay home from work that day in case the truck miraculously showed up at my house (should've got compensation but did not). They then said since they couldn't make it when they were supposed to they would be at my house at six thirty that next morning... Would you be surprised to find they didn't show up? I sure wasn't. I called the bank thinking this is all a scam and they retracted the money only for them to show up half hour later. They show up at 10am and take my things, denting my walls in my previous house which I will have to pay for because it was a rental. I get a call the next day, driving, with someone in accounting accusing me of trying to "steal services" by retracting the money AFTER they picked up my items, which did not happen. It was the 3rd time they said they would be there and they were late again, so I called and took it back.

    I was going to get a moving pod at that point and save myself time and money. I give them a for sure address of delivery on April 14th since the military had not set up our quarters until this date. Given today is May 15th, it's been an entire month without furniture in our house, sleeping on an air mattress for 5 and a half weeks. I got a confirmation call (still in the voicemail on the cell) saying my things were on schedule with the truck to be delivered Monday May 14th in the afternoon. And, yet again no show of course. Casey, the lead manager of customer service gives you nothing but attitude, if you call customer service expect either no answer, attitude, or that they will call you back in x minutes just for them to not call back. I have contacted her several times only for vague answers on where the location of my items are, and why they are late yet again to no one's surprise, and she tells me it's going to be another two days until my items arrive.

    This was after I had voicemail proof of a confirmation all for Monday, which she tried to say didn't happen. I am patiently awaiting to be let down by this "company" yet again, because for some odd reason, I feel like they just won't show up with my things, at least DEFINITELY not on time. My husband and I are both military members, who will need to ask leadership for the day off to move into our house, and they keep telling us only after we contact them from being late, days from now, weeks from now, your stuff will be there.

    THIS story is how they treat military members. We are in the process of contacting Public Affairs to have this unprofessional, unreliable company blacklisted. No member of the US military will use this company again. And the compensation we got for them jerking us around? $200 off of an almost $3500 bill. Save yourself the grief, stress, over-priced crap service, and lies, and go with a moving pod so you actually know where your items are and where your money is going. Absolutely absurd.

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    5 people found this review helpful
    Verified Reviewer
    Original review: May 2, 2018

    In the first place, I couldn't decide which company to pick, however in the wake of talking with their director they have persuaded me that these crew comprehend what they are doing. After a little transaction process I was ready and everything went extremely well and happily simple as pie. Despite the fact that I wasn't home amid their get, everything was extremely professionally done, my family was glad so as me obviously.

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    Verified Reviewer
    Original review: April 25, 2018

    I typically fear moving. A friend of mine proposed I utilize this organization for my move. I was somewhat hesitant at first since I have moved a few times before and was perpetually discontent with the moving administrations. I am glad to the point that I accepted my friend's recommendation. In addition to the fact that they were well disposed the majority of my possessions were delivered securely to my new house which was the most vital thing. I wish I had utilized them in the past on the grounds that it would have made my life so significantly simpler.

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    Verified Reviewer
    Original review: April 24, 2018

    So appreciative to New Frontier Van Lines. They packed my stuff for a cross country trip and not exclusively did they fortify the packing I as of now did yet they were quick and not a thing moved amid our drive. We have moved commonly in the previous couple of years and New Frontier Van Lines was the best organization we used. They were all inviting, quick and extremely cautious with our effects. Our furniture was deliberately wrapped in moving covers, and we didn't see any harm. Would exceptionally recommended!

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    Verified Reviewer
    Original review: April 20, 2018

    I have just incredible remarks about New Frontier Van Lines the movers. I required a mover to take me for a vocation I had supervising a client benefit task. I had caught wind of New Frontier Van Lines and their great notoriety for dealing with abroad moves. They truly satisfied their notoriety by dealing with everything about an extremely complex moving administrations.

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    Verified Reviewer
    Original review: April 19, 2018

    Was a great moving experience - I exceptionally recommend New Frontier Van Lines! They were constantly speedy and responsive and quick. Also, since I was moving between two adept buildings and needed to save the stacking dock/benefit lift their speediness was super vital. I've had some awful moving encounters previously, however not with this moving company. I couldn't have been more satisfied. On the off chance that I need to move again I intend to utilize them.

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    Verified Reviewer
    Original review: April 19, 2018

    This is the most wonderful and expert encounters my family has experienced. The company was truly worried about our well being and it appeared in the nature of work gave. As we needed to sit tight thirty days for the conveyance because of timing with the move in date, New Frontier Van Lines wrapped and put away our family merchandise. At conveyance, there was no scratches nor harms. The guys who did the physical work were neighborly and fast. They were awesome to work with and listened to every one of my worries and addressed my inquiries decisively.

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    Verified Reviewer Verified Buyer
    Original review: April 18, 2018

    I was given a cost estimate of $4,200 then I was called by another agent who wanted to do an update of my belongings. I had missed a few of my items on the first estimate so I understood the increase to $5,655.39 with the statement, "This would be "the worse case scenario"." I had to get a cashier's check of half the amount for them to load but they also requested another amount by the movers which moved the amount up to $6,146.09. I had to write a personal check for that addition. I was given two choices for pick up. April 8 or 9. I told them I preferred the 9th. I got a call they were coming on the 8th. So I had to accept that.

    When the movers arrived it wasn't New Frontier. It was Boost Van lines out of NJ. I thought they would immediately head for Clearwater, my new home, but they went back to NJ with my load. They said they would deliver in 6 to 10 days but I expected it to be sooner. Now they say they will arrive on the 19th or 20th and they want an additional amount of money of $1,305.80. I am an 80 year. By the way, the movers on the Boost were all Russian and could hardly speak English.

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    6 people found this review helpful
    Verified Reviewer
    Original review: April 18, 2018

    The movers from New Frontier Van Lines had such huge numbers of years of experience. Basically that is the thing that made my last move so smooth. All the power in your muscles can't show you the traps that should be utilized while conveying overwhelming household items or dealing with fragile bits of dish sets. These men knew how to carry out their activity. They helpfully stuffed up everything into puts away and stacked the van. It was the simplest move of my life and I have to thank these movers for giving me such an extraordinary moving background.

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    Verified Reviewer
    Original review: April 11, 2018

    This moving company is amazing!!! I have moved cross country different circumstances and have utilized this moving company twice. Both experiences were by a long shot better than others. They were straightforward and forthright about all charges. They offered the best costs. They were extremely intensive, fast, effective, they dealt with my things with care and expert. The staff in the two workplaces were exceptionally proficient, kind, cordial, legit and effective. I exceedingly recommend this moving company... I just wish I could give them in excess of 5 stars!

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    Verified Reviewer
    Original review: April 10, 2018

    I have used them twice, my girlfriend has utilized and I have recommend them to anybody I realize that is moving. They are so decent, expert and So FAST!! I was amazed at how quick they were. They are exceptionally dependable and I never needed to stress over them taking or breaking anything. Absolutely will utilize them each time I move!! Thank you New Frontier Van Lines and the group.

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    Verified Reviewer
    Original review: April 10, 2018

    I need to thank your company for the superb administration that you gave me. Your company gave me brilliant customer service. The conveyance fellow was incredible. There was just a single dish broken which I didn't wrap the correct way. I had issues with each moving company I had before and I was so terrified to get another company yet I needed to take a risk and I did with you guys on account of the customer service I was given. So thank you everybody there and GOD BLESS YOU for the considerable activity you improved the situation my family.

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    Verified Reviewer
    Original review: April 9, 2018

    Moving to another state never appeared like an easy task, but New Frontier Van Lines made the progress so natural. Everything was conveyed and moved with mind. They will set aside the opportunity to disclose things to you and address any of your worries. The staff individuals were mindful and proficient. New Frontier Van Lines made the whole experience smooth and simple. I am beyond thankful for such a calm move. Exceedingly suggested!

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    Verified Reviewer
    Original review: April 5, 2018

    They were productive and extremely learned about how best to move the pieces. There would have been no chance I could've done it without anyone else's help, so I am exceptionally appreciative for their administration! He was exceptionally kind and furthermore said that they help specialists with establishments, which I would have never thought of! I will utilize this business again for precisely that reason. All around an extremely awesome and moderate administration.

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    Verified Reviewer
    Original review: April 5, 2018

    Had an exceptionally extraordinary affair. This organization is exceptionally speedy and gracious. This most pleasant guys went ahead time and moved me in the rain. Helped me move things around and set up simply like I needed. Reasonably valued. Would utilized them again instant. Would used them again in a heartbeat. Great job guys!

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    Verified Reviewer
    Original review: April 5, 2018

    Picking a mover was truly troublesome for us. We would not like to get hit over the head yet in addition would not like to manage tricksters. New Frontier Van Lines appeared to be the ideal blend of good cost and great administration. However in the wake of arriving my things on conveyance today I need individuals to know the administration was superior to great. The movers went the additional mile for me on various events. It really means a lot.

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    Verified Reviewer
    Original review: April 4, 2018

    These guys are experts. Make a point to make your own stock rundown and really be there for the stacking and emptying. They'll wrap up. I just gave them half a month's notice despite everything they met the due date. Like most moving organizations they construct their cost with respect to cubic feet so it's best to pack your cases as well as can be expected. It's likewise best to get an immediate shipment. You don't need somebody who needs to change trucks mid-course. New Frontier Van Lines could give coordinate shipment.

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    Verified Reviewer Verified Buyer
    Original review: April 1, 2018

    Please, I beg of you, don't do it. If you live anywhere near me I will help you move for free. I consider this a nearly $4,000 lesson learned, I will never use movers again. Please learn from my mistake unless you can afford it and do not care about how your belongings are handled. I should have sold everything and bought all new items. Firstly, assume that the first quote you get is going to triple, if you are okay, with that, then use these movers. My price went up every time I paid. I should have taken the loss of my $700.00 deposit and called it quits, and I wish I had.

    Secondly, if you use them be sure you save a copy of your receipt in your own files. When the movers arrive they will try to charge you for steps and anything they can and you will not have your receipt available online. Once the movers arrived all my emails stated "move in progress"...I had to call and demand a receipt was sent to me so I could argue the movers (Who, by the way were not supposed to charge me for 21 steps or less. The contract they bring you will say 7 steps or less, which is not what your original contract will say). I did eventually win that argument.

    Things I wish I knew: The movers are an entirely different company who contracted with the original company (New Frontier Van Lines). DO NOT sign any papers your movers bring (this will be found in the fine print of your receipt from New Frontier Van Lines). The date you request delivery is really "your first available date"...which means your stuff will arrive whenever they want it to. When I signed up with New Frontier I was told to pick a date and the movers will be there that day or the next day, so I assumed this was also how the delivery date worked. This is not so, I picked March 12th for delivery, and my belongings (most of them) arrived on March 24th. People had flown out to help me unpack, and my belongings were not here for two more weeks.

    Be ready to argue the movers each time they come, both times they tried to charge me for extra items and I had to call the movers and argue them. I picked New Frontier because their first quote was under $2000 (I have four different emails of price quotes, this form wouldn't let me attach all of them or I would). By the end it was nearly 4000 and many large pricey items were broken or missing. A large cedar rolling chest - missing, a carved wooden chair, missing. Three tiered dining room table, three legs ripped off. Small wooden table, ripped in half. All my expensive wooden items = broken or missing. I've attached pictures of my large broken items as well as the condition and broken items in one box. Many boxes were smashed, there are oil stains on some of them.

    This is only part of the story, words cannot explain how awful this experience was. Once you sign papers you can no longer contact your original point of contact, you will be shuffled through customer service and told whatever they hope will settle you down. When I asked why my price went up so much AFTER THE MOVERS LOADED MY BELONGINGS, I was told New Frontier would compare my item list and see what happened. This was never done. Prior to pickup, I discarded an entire office worth of items, my box count was higher (by 5 boxes) but my furniture count was less. I was never explained how this adds up to an extra $1000.

    Anyway, take what is really important to you with you in your own vehicle. I took some of my things, but my most precious item which was from my great grandmother (wooden rolling chest) is not here, and I don't believe they are looking for it. I am now going through trying to file a claim and just want this experience to be over and never to occur again. It has made my move way more stressful than it needed to be. Please don't do it. I beg you. Save your stress for something important. Hire a couple guys to help you load your own truck and drive it yourself.

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    9 people found this review helpful
    Verified Reviewer
    Original review: March 30, 2018

    This moving company is outstanding amongst other I have managed yet. The prices are reasonable and they are neighborly yet proficient. They were exceptionally wary of my families possessions, notwithstanding when it went to the creatures things. I am exceptionally satisfied with the work and would profoundly recommend them to others. They showed up ahead of schedule ready to work. Nothing at all was harmed in any capacity and for that I am genuinely satisfied. Great job guys!!!

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    Verified Reviewer
    Original review: March 30, 2018

    They did an excellent job moving a one bedroom apartment. The initial contact completely clarified at the points of interest of moving (first time we have utilized movers) and helped with giving boxes and pressing guidelines. Movers where proficient and completed a brilliant activity on the two finishes in packing, unpacking and ensuring all the furniture. Fantastic correspondence. The move went exceptionally well. I recommend these movers.

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    Verified Reviewer
    Original review: March 30, 2018

    They are not a moving company, The name, SOUNDS like they are, but instead they are an uneccessary and expensive middleman. They did not disclose that they were a broker and their initial quote to move our 2 bedroom was $1800. With a platinum package of 1 month paid storage and 50 free boxes. We are now out 8 grand and living in a hotel for 3 weeks & our stuff has been hijacked by the moving company THEY chose.

    9 people found this review helpful

    New Frontier Van Lines expert review by ConsumerAffairs

    New Frontier Van Lines is a moving service in West Palm Beach, Florida that coordinates moves through its partner motor carriers. New Frontier Van Lines is committed to service that is on time and professional. They promise to simplify the moving process while treating your belongings with care.

    • Types of moves: New Frontier Van Lines specializes in household moves with commercial, military and long distance moves.

    • Free estimates: If you’re thinking of hiring a mover, New Frontier Van Lines will give you a free estimate so you can be sure you’re getting the best price. SiImply enter your move information into their online submission form and they will contact you with a free quote.

    • Coordinates the details: When you hire New Frontier Van Lines, you don’t have to worry about the details of your move. This company coordinates and arranges the move using motor carrier companies to carry out the actual move.

    • Professional promise: New Frontier Van Lines promises to be professional and handle your items with care.

    • Helpful resources: New Frontier Van Lines provides a helpful moving checklist, a list of Frequently Asked Questions a list of moving tips to help make your move as seamless as possible.

    • Best for: long distance moves, including commercial, military and household.

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    ConsumerAffairs

    Research Team

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    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    New Frontier Van Lines Company Information

    Company Name:
    New Frontier Van Lines
    Year Founded:
    2017
    Address:
    1368 South Military Trail
    City:
    West Palm Beach
    State/Province:
    FL
    Postal Code:
    33415
    Country:
    United States
    Phone:
    8338513035
    Website:
    www.newfrontiervanlines.com

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