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Last updated: May 18, 2018

13 Moen Consumer Reviews and Complaints

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Verified Reviewer
Original review: May 18, 2018

I had a Moen Faucet for 12 years which developed leaks in the arm and base of the faucet. Moen sent a new arm but that did not help since the whole base was leaking and running under my sink leaking gallons of water per day. We had even changed cartridge (with one I had to purchase for my faucet). This was the second time I had issues with this faucet and they had to send parts (the old faucet). Ended up I had to replace whole unit. I bought a new MOEN faucet at Home Depot and had a plumber install Since the Moen faucets do not come with any installation instructions.

I paid for not only the faucet but other items at the same time. I could not wait for Moen to send a replacement faucet, so even though they "warranty" they would only agree to a 15% rebate on the new Moen faucet I purchased. I photographed as instructed UPC on box for new faucet (already installed) and folded Home Depot Receipt clearly showing Moen faucet number and amount with place, time, date, store visible...THEY REFUSE TO ISSUE THAT REBATE UNLESS I SHOW THEM ALL THE RECEIPT WITH TOTAL FOR EVERYTHING I PURCHASED THAT DAY.

It is none of their business what else I purchased. It clearly shows the UPC & price of that faucet and they got the UPC from my box! Twice already they have refused to pay rebate unless I show them everything I, do not believe Moen. They should have sent the whole replacement faucet in the first place. Then when they did not, they should have refunded the price of the new faucet. They do not. They agree to the 15% rebate, okay... Then try to get out of paying that as well. I even registered my new faucet. Now I am simply disgusted and disappointed in Moen. It is the last item shown on receipt. You can bet I won't believe them again.

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Verified Reviewer
Original review: April 30, 2018

Moen brand is high quality and is popular. Many designers and people recommend it. It is long lasting and performs well. It is upscale, modern and contemporary. It is also stylish and attractive. It is timeless and durable. But should offer different finishes, cleaning tips and cleaning products with it.

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Verified Reviewer
Original review: April 29, 2018

I like the look of the Moen faucet I bought for my new house and that it is removable. It was easy to find and has a matching soap pump that I bought. However, I didn't like all the options for the faucet but I had to pick one out of default. Didn't like farmhouse sink style and that they sell a different type of Moen faucet to different stores. Great experience with Moen but we bought it from a supplier. If I bought my faucet from Home Depot I don't know how happy I would be because someone told me they make a different type of faucet for Home Depot.

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Verified Reviewer
Original review: April 28, 2018

I like that Moen has a built in sprayer where you just pull the faucet out. I also like how easy it was for me to find a style that fit into my kitchen motif and that it is easy to clean. But I dislike the one touch on system, where you just touch it and it turns on. It worked great at first but over time it has become less reliable. I would not get this style of faucet again. Overall I feel like that it is a decent brand, they have a large selection of styles and designs, but the quality has gone down over the last few years.

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Verified Reviewer
Original review: April 27, 2018

Moen was recommended by my brother who is a plumber and I purchased it at It has good value for the price paid, easy to install and durable. It has lasted five years in my hall bathroom which gets the most use. I wish they could make the price less expensive though.

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Verified Reviewer
Original review: April 26, 2018

I enjoy the look of the faucet as it goes with the rest of my kitchen. I like the metal finish. The color matches with the rest of the appliances. The sprayer is easy to use and I like the shape of the stream of water. This faucet allows me to better clean my dishes and using the sprayer has made cleaning my dishes easier. The way the faucet swivels, however, may be a bit odd for my style of sink though. I also wish the faucet came out a bit further over the sink. Many times the counter top gets sprayed with water.

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Verified Reviewer
Original review: April 25, 2018

My old faucet used to get stuck and was dated. The new one had to be functional and stylish which I found with my new faucet. I got a matte silver one and I love the look of it. It's a good finish that resists water spotting and fingerprints. Quality seems good. However I would like for it to feel more sturdy. The handle sometimes feels on the cheap end and for as much as I'm paying I want it to last for a long time. Installation had a few hiccups. However that could have been user error. Overall I am satisfied with this purchase and would buy from Moen again.

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Verified Reviewer
Original review: April 18, 2018

The Moen faucet brand has the best quality. Even their prices are reasonable. Whenever I have the opportunity, I always choose Moen and I have replaced other brands with theirs. I have Moen faucets in my kitchen as well as in my bathrooms. I always receive compliments from guests pertaining to my Moen faucets - most people recognize quality when they see it.

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Verified Reviewer
Original review: April 17, 2018

Moen is a brand that is quick and easy to install that I did not even have to look at the instructions to know how to do it. It comes in almost one piece so there is not a lot to have to connect. I like that you can get it in one handle or two handles. So that it goes with the decor of the room you are using it in. I am getting into the one handle more as it seems easy to use. But I wish it would come in more finish features. I like stainless steel but not a bright polished look.

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Verified Reviewer
Original review: April 16, 2018

Moen has an extended sprayer which makes it easier to wash my dishes and pots. I like the knob to control the water temperature. Also it has an attractive look and it is made to last. They either bronze or silver, but it would be nice to have other colors available. By having this option, people could pick a color to match the room. Also, it would be nice if there was a website or app where you can enter what you are looking for in a faucet and those choices would appear. it make the shopping experience better.

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Verified Reviewer
Original review: April 15, 2018

Moen faucet looks great. It was fashionable and bronze colored. It also had a sprayer made right in the faucet and was a pull down from the faucet. Everyone loves the way it looks very expensive. It makes people think I have a ton of cash. However, the flanges corroded and made it look dirty so I had to replace them. Also, it would not stay tight. I had to constantly tighten the whole faucet. Overall, I'm happy enough and could be much happier with it but the customer service was fan.

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Verified Reviewer Verified Buyer
Original review: March 23, 2018

I installed a Moen shower fixture 17 years ago when I renovated my bathroom. Moen advertised that their product was warrantied for life. Throughout the life of the fixture I have had several issues with the 1222b posi temp cartridge failing. Moen has always sent me a replacement free of charge, however the replacement seem to fail almost annually. Most recently when I had called for a warranty replacement, they now are asking for the original proof of purchase or they will charge me for the shipping. I do not understand why this is all of a sudden. I tried to speak to customer service telling them look at my history. I think that the product quality and customer service is terrible.

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Verified Reviewer
Original review: Sept. 2, 2017 I bought a Moen bathroom faucet at the Home Depot in the middle of June 2017 and had it installed by a qualified plumber. Then I went on vacation for 2 weeks.

Within 2 weeks of my return the cold water side began to squeak every time I turned it on or off. I contacted Moen and they told me it needed new cartridges and they would send them to me. I let them know I was a 75 year old senior citizen and couldn't change the cartridges myself and that it would cost $100 to hire a plumber but they didn't care. Needless to say it hasn't been fixed and it is less than 3 months old. I will never buy another Moen product. I didn't contact Home Depot about this.

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Moen expert review by Jonathan Trout

With corporate offices around the world, Moen is a worldwide bathroom and kitchen fixture brand. It designs and sells multiple collections of faucets in different colors and finishes. Choose from modern or traditional styles and one of four installation types.

  • Installation types: Moen offers centerset, widespread, single-hole and wall-mount faucet installation types. They also offer shower-only, tub and shower combo and roman tub faucets. Each type can be found in its many designs and collections.

  • M Pact: The M Pact makes changing your faucet as easy as changing a lightbulb. If your Moen faucet is M Pact compatible, you can change your faucet without ever touching the plumbing. All changes can be made about the deck or in front of the wall.

  • Spot Resist: Spot Resist is available on a variety of styles for kitchen and bathroom faucets. It prevents buildup, fingerprints and water spots on your faucets and is easy to wipe down.

  • MotionSense: Moen faucets with MotionSense technology let you start and stop water flow by waving your hand near the faucet. It has two sensors, one near the handle and one at the top of the fixture. Switch it to manual mode if you want to use your hands to control water flow.

  • Reflex technology: Moen faucets with Reflex technology use a retractable hose that allows you to pull the faucet head away from the faucet. When you’re done, it retracts back into the faucet.

  • Best for: consumers wanting multiple choices in faucet types and styles.

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Jonathan Trout

ConsumerAffairs Research Team

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As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

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