Milwaukee Electric Tools
ConsumerAffairs Unaccredited Brand
I thought that the new tool bags made by Milwaukee looked pretty good so I bought a set online... They showed up fast, looked great, used them the next day or two and got them all dialed in great. By the end of the week the tops of my hands were sore from trying to grab small parts and wire nuts out of those small bags, and my legs had spots from the bags digging into them. One selling factor was they were made to stand up when you took them off. They didn’t think about the hard bottom and heavy piping rubbing your leg raw, don’t use them much.
The most unhelpful employees I have encountered in a long time. Spoke to a man on the phone to see if they had a specific product in stock. He put me on hold and someone else came on the phone and asked who I was and what I wanted in a very rude manner, explained once again what I was looking for and he put me on hold. He came back after a few minutes and said they do have the product. Really bad experience. Once I got to the store to pick up the product they were equally unfriendly and took about 30 minutes to get the tool I ordered. Really ridiculous.
They changed all their cordless drills to brushless. Bad move I say because they hardly work. I’ve been in construction for 25 years and I know my tools. The brushless are a cheaper made tool and when in the slightest bing they stop turning or cut off and on even with fully charged batteries. My suggestion is to move on to something else. Would never buy this tool again. Thanks.
I bought a Milwaukee drill in November of 2015. In August of 2017 it was acting up, speeding up and slowing down instead of staying steady while squeezing the trigger. I sent the drill in for warranty repair through a Supply House, and the drill was received by Milwaukee on Sept 7th. A week goes by, nothing. Another week goes by, still nothing. Supply House contacts Milwaukee and they say they repaired it and sent back. They tracked it to a different location of the same Supply House. Oh well, things happen. Turns out, it wasn’t my drill. Another two weeks go by, still nothing. Supply House contacts Milwaukee again. After days of emailing and calls, turns out they never even looked at the drill and are supposedly expediting the repair. Still another week of nothing. At this point, I don’t think I’ll ever see my drill again. The times I’ve called Milwaukee myself, it’s been a waste of time. They couldn’t be any less helpful than they already are.
My M18 fuel actually have two, one 1/2 inch drive, one 3/4 inch. Both are about 7 months old. Both failed. The 3/4 lost its torque. The 1/2 snapped. The case ripped apart... While in use in my hand. Milwaukee Electric used to make some of the best tools on the planet... But these are my 2nd and 3rd in just over a year... that's not a good thing at all. I am losing money. Have to do this work by hand, while they see if they will cover under warranty, have to send them to Milwaukee Electric, or buy a new one. That's what customer service told me, like I got nothing better to do with my money, other than buy more overpriced junk from Milwaukee Electric... Really, that's sad that a brand as good as them now choose to produce junk like everyone else...
- 960,338 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have used power tools for 18 years. I have had 2 Milwaukee 18v combi drills. The 1st brushless went after 2 years light use. The 2nd brushless drill chuck packed up again after 2 years light uses. Contact Milwaukee because they have a 3 year warranty to be told the chuck has a 3 month warranty!! Maybe they should advertise this slight difference of 33 months less warranty. Completely fake warranty advertised by Milwaukee. Don't trust them. The tools and customer service will let you down. Nothing like heavy duty!! Not had any chuck or brushes fail on any other tool I have owned. I have had issues with a 36v Bosch drill which Bosch repaired because there warranty is Genuine. Never wasting good money on Milwaukee again!!
I bought a Milwaukee Orbital Sander that stopped working after a few hours. The tool was defective and I should have been able to exchange it. The only option Milwaukee give is to send the tool in for repair or buy another tool. My project couldn't wait for a repair so I had to buy another tool (Not Milwaukee). A defective product reflects on the manufacturer and the manufacturer's exchange policy for defective tools reflects on the companies' confidence in their product. Beware when buying Milwaukee Tools that all sales are final and no returns and no exchanges for defective tools.
I'm a contractor that frequents a local tool distributor. I was in said store on 12/27/2016 and noticed Milwaukee was conducting a promotion. The deal was buy $100 worth of Milwaukee brand Sawzall blades and you would get a Milwaukee corded Sawzall for free. I normally use Dewalt tools and Diablo blades, but I figured I would give them a try because it sounded like a good deal. Well six months later I still have not received the Sawzall. I have been back in the tool shop and they showed me a stack of papers all representing customers in the same situation as me. I have called Milwaukee numerous times and spent multiple hours on the phone with them. They do nothing but give me the runaround, they have told me they are shipping it any day, to talk to the tool outlet, they can't find my information. They seem to say anything to get you off the phone and have no interest in solving the problem.
This company's customer service, promotions, and organization are a joke. I'm stunned that a company can be this bad and still be in business. People do yourself a huge favor and go with another brand of tools, or pray you never have to deal with Milwaukee directly, and do not be fooled into participating in their promotions they are a rip-off. This ordeal has not only been a huge pain and waste of time for me and the other customers that have been ripped of by Milwaukee, but the local tool store that has a wonderful reputation in the community has suffered a ding to their reputation because of Milwaukee's complete lack of professionalism and integrity. As far as product quality concerning Milwaukee Tools I have no idea, their blades are average at best, literally no comparison to Diablo though.
I have already bought two Milwaukee tools and with both I was unable to register them for extended warranty. In both cases I went back to Builders Depot where I have purchased them and they said that they registered them for me. I have bought a third tool and cannot register so I gave up. I have bought fourth tool and what no chance. I send two emails to them and what no answer. I have never had problems with DeWalt or Bosch but Milwaukee is a big NO from me. No more Milwaukee tools.
Warranty is a joke. Bought an M18 power tool combo kit (Impact, sawzall, hammer drill, flashlight) in August of 2016 and the chuck on the drill broke a week in. Took it to Home Depot to get it replaced no problem. Now in March of 2017, the drill trigger mechanism shorted out while I was drilling a small pilot hole in a wooden shelf. Both Milwaukee and Home Depot told me it'd take at least 3 weeks to get sent in and possibly repaired.
THREE WEEKS? I use these tools every day for my job. They wanted my drill, both batteries, and my charger. The independent Milwaukee Tool Repair store closes at 4:30 every day and is closed weekends, but I work every weekday until 5 pm and am only off weekends. How am I supposed to take it in, much less not work for almost a month? Now I'm out a drill or $200, which will literally take me two months to save up. As I already live paycheck to paycheck, this is going to be absolutely crippling to me. Thanks Home Depot, for helping me choose between eating this month or replacing a broken tool you sold me.
I don't know about anyone else but these M12 and M18 cordless power tools are absolutely, hands down the best tools I've ever used. I'm a home remodeling contractor and depend on my tools day in and day out, I couldn't be more satisfied. I have had a tool that didn't perform as it did when new (M12 multi-tool). I took it to a Milwaukee service center and they replaced the tool under warranty without any hesitation or delay, and I thought they might repair because it still worked. Bottom line, Milwaukee tools are nothing but heavy duty and I'm a customer for life.
I purchased a brand new Milwaukee LED M18 Light Tower based on all of the positive reviews by online construction blogs and publications. 2 weeks after I started using it, the 3 light settings stopped working. Left multiple voice messages and phone number callbacks over the course of a few days because they have no live customer or tech support. No response at all, until I started complaining. Then an email telling me to use their online repair submission system. That didn't work either, and I had to wait a few more days for a response advising me on how to get it to work. Finally, I sent the item in for repair, which they apparently are covering, but although they paid for shipping they refused to pay for packaging - I had already thrown out the big box once I verified it worked initially. Who keeps big boxes around??? I complained again, and they tell me "packaging is your responsibility". What arrogance.
This is my first and last Milwaukee tool purchase. You don't get this nonsense from Bosch, Metabo, DeWalt, Craftsman, Porter Cable, Flex, or anybody else I can think of that I have bought from. And on their website they call themselves a "Winning Team". What a joke. Donald Trump and the United States may do a lot of "Winning" in the next four years, but I can guarantee you this company won't.
Purchased 2 18 volt sets (Milwaukee m18) for my business to replace the old Bosch tools. Under a month started having problems with batteries. Six months later I have two tools in the repair center and the problems with them are not covered under warranty. Contact Milwaukee and they told me that I'm being abusive and that they won't cover it. Did the same use with my Bosch and they lasted for eight years. I was quoted $300 to repair the equipment and a possible delay of four to 12 weeks to receive the parts need it from Milwaukee. I wish I could leave a zero star review because one Star is too many.
We sent a m18 PEX expander in for repairs. My supplier checked with his Milwaukee salesman and confirmed the tool was in warranty. Received an email to contact Milwaukee. Contacted my supplier, who sent the tool in for us, and he said, "They had lost the tool." Called Milwaukee and they said they needed a credit card to release the tool. This was under warranty. We are out the tool on the job and have to deal with getting it back. Customer service?
Bought M18 combo set from Costco two years ago and have been moving and did not get a chance to use it. Recently I started using it for setting up my woodworking wood-shop. I am a part time hobby woodworker. I built one work table from construction grade lumber and #10-2.5" wood screws say used 150 screws or so. The drill was working fine and yesterday started the other work table and after driving s20 and so screws I heard a thud and lost the power on the drill. It won't turn on again.
Apparently reading on internet it is common problem with Milwaukee M18 drill and impact driver. I have old Dewalt drill and have been using as roughly as possible, even used to attach chimney cleaning rods and never have an issue. Have contacted Milwaukee Tools but haven't heard back. The combo set says 5 year tool and 3 year battery warranty. I hope they honor that. CONCLUSION: BUY DEWALT AND CAN RELY ON THEM WITH 100% CONFIDENCE. CHEERS.
Bought an M18 fuel set a couple of years ago, literally sat in its case for most of the last 2+ years. Pulled it out to build some shelves and drive screws with the impact driver, and after about 25 screws, the head spews grease and now it won't drive screws anymore. My bad, buying Milwaukee. From now on... Nothing but DeWalt... And not the HD versions.
We've purchased and used a few of these electric screwdrivers in our shop. Milwaukee changed the forward and reverse button style, now there is a sharp lip and not rounded found in the older models. I've been cut and a number of co-workers also. We do production work where we hold it pointing down with our thumbs towards the battery end but doesn't make a difference. When the screw stops turning the driver will continue to turn which will then cut into our hands. I filed the lip off the button. I've included pictures of the older screwdriver with rounded button and the two newer models, one which has been filed rounded. Another concern is that these drivers will fold and may pinch hand, no lock to prevent this.
I bought the Milwaukee Hammer Drill a year ago and the worst decision I have ever made. I have been doing satellite installations for 25-years and only buy the top equipment. Was shopping at Home Depot in London, Ontario and liked the specs. The drill and battery works great. It's the chuck that won't hold a drill bit tight for more than half a drill. I have lost and jammed more bits in walls than any other hammer drill I have ever owned. Bought a Dewalt and shelved this next to new Milwaukee.
Oh and ya contacted Home Depot to complain and of course like everyone else got the Milwaukee customer service department which cycled me through the hoops and circus act which only lead me to a tech department that wanted me to pay for repairs if sent it. The arrogant person on the phone at CS really seemed trained to frustrate the customer so they just go away. That I did have made it my mission to tell the everyone in my portfolio including all customers about the Dollar Store grade of hammer drills Milwaukee sells.
I purchased this 18v hammer drill overseas expecting an international warranty being such a big brand. However this won't be honoured in Australia and repair companies won't touch it. Pros: good battery life. Cons: Within 6 months something has jammed on the screw setting so can't be used. Within 10 months the steel chuck has an issue and can't be tightened enough. Within 12 months it no longer works at all. This has had home handyman use - not trade. Don't waste your money. Off to buy a DEWALT.
Bought the m18 drill set and it lasted for one year. The hammer drill has very little power and it literally burned up in my hand, after 6 months of use. The impact lasted for a year before it locked up. This is definitely not a set for a residential electrician.
I bought a hammer drill 5878-20 for my home renovations and from day one the drill bit kept coming loose and get stuck in the concrete wall. The chuck is defective and no matter how hard you tighten the bit on all 3 holes, it will come loose again. Extremely frustrating to get the stuck drill bit out of the wall again. I complained to Milwaukee about it but they are unwilling and uncooperative to send me a replacement chuck. Awful customer service: arrogant, slow and lecturing how to tighten a drill bit. Own several Milwaukee tools and all work well except for this drill. Better buy a DeWalt!
Beware, Milwaukee, doesn't respect the warranty. I purchased Milwaukee 2310-21 camera and warranty should be 5 years. I used the camera for 4-5 times, still in as new condition and it's died. Sent to Milwaukee for repair and "qualified" idiot call himself the technician said that I shorted the camera and offered me repair for cost of a new $135. Technical support sucks, called but nobody can help. Never Milwaukee again. Products are junk and tech support suck. Don't buy Milwaukee, not trusted, it is scam company.
Bought a Super SAWZALL Reciprocating Saw from Home Depot 3 years ago and made the mistake of using it, sounds like a joke. Well, let me tell you, this is what the warranty dept told me. We wore it out, it stopped working and has a 5 year warranty... However, it is not warrantied unless they find a defect. Non working is not a defect. Buy DeWalt - they have a real warranty.
I own about every 12 volt and every 18 volt cordless tools Sold at Home Depot but the combo chargers only last me a couple months and then they burn up and now it is too expensive to go to another brand. I am very satisfied with the performance of my tools but they have no value if I have charges that keep going out.
So in eight months of use, I am a contractor, the circular saw that has a five-year warranty has decided to quit working. In trying to call customer service, their phone lines do not accept the tone prompts to get to a real person and then when it goes through all the prompts and a person comes online they can't hear me and hang up. No, the phone is not on mute. Milwaukee will not let you talk to anyone at the factory service center in my area. They say all calls are routed through to the company headquarters to allow the technicians time to work with who is in the store.
If I want to know that the store is actually open I have to go there and see for myself. Milwaukee says they can turn around my "repair" in five days. I ask, what am I supposed to do for five days without a saw that I need regularly? No help there. This was about $1000 worth of cordless tools with what I thought was a good warranty to use them for a while till they need replacing. Don't buy Milwaukee tools!!!
I just love Milwaukee tools. I've used just about every other make of tool in the past and it's true. Nothing comes close. Just in case you're wondering I use power tools on a Daily basis, fit double glazing. Years ago I used to think bigger was better, but as you get older (and wiser) you look for something lighter to handle, you no longer wish to handle a heavy tool all day long. Milwaukee tools is the answer, fast and light, twelve and eighteen volts is all you need. Who want a 36 or 48 volt tool? Some dumb muscle bound nut case? I can work all day with these tool and still finish before the younguns have got out the van. I'm 59. One word. WOW!
We bought this milwaukee hammer drill few months ago, & about a month ago while using it it started smoking. Called home depot where we bought it, they told us to ship to milwaukee for replacement which we did. Now milwaukee want us to pay $78 to have repaired.
Milwaukee 48-22-2100 1/4" offset angle drill & impact driver - Worst piece of crap we have encountered. Broke down in 2 weeks of gentle use in electronic workshop. Complete lack of CS from Milwaukee and Rude girl on the phone who is trying to scream over you is totally unprofessional. Last time we bought anything from these Crooks.
Milwaukee M18 Fuel impact driver - I've bought this after seeing some very good reviews online. The machine is very powerful, compact so I can work in tight spaces, good grip, long battery life. What I don't like is that it is noisy. But don't buy this if you are going to work with metal. Apparently metal shavings from drilling or screwing can easily get inside the machine and short-circuit the electronics. You can actually see the exposed electronics inside through the vents in the casing. Mine stopped working after two days of use, and, apparently, the fault developed this way. It is not covered by warranty. I got mine fixed for free as a goodwill gesture from the service center.
I got a notice from Milwaukee that I was potentially a customer that had rechargeable batteries that needed to be replaced. I sent them back to the company location and received two (new?) batteries, which lasted about 3 months before they too were worthless. Nobody honored the warranty process. I bought a small Dewalt that performs flawlessly. I run a construction company and have 4 sets of component tools that I recharge on the 3 bay chargers. I like that tool but the quality of performance is an issue with batteries that don't last.
Milwaukee Electric Tools Company Information
- Company Name:
- Milwaukee Electric Tools