Mid-Atlantic Waterproofing

In fact we discovered that their patented system was never actually installed in full. The installation crew sliced each of the long plastic “troughs” lengthwise so that they could dig a narrower trench. In addition, in subsequent investigations into the system, it was found that a) parts of the perimeter were left unconnected to anything, and b) one of the pumps was never connected. Mr. ** is aware of this as his techs found these problems.

In April 2019 Mr. ** directly lied to us to avoid dealing with this problem. We had arranged to meet him at the house. We traveled 3 hours, only to find that he did not show up. We called his office and were told he was “unavailable“ for the rest of the day. So we drove another 2 hours out of our way to his office, and he was there! He was quite embarrassed and committed to finally correcting the system. However, his efforts failed, we have visible wetness and over 80% humidity causing wood rot and mold, and now we are told he is no longer working at that office. So, after more than 5 years of patiently trying to resolve this problem and attain a dry crawlspace, we are at our last resort of hiring an attorney to seek full reimbursement of the system cost. We have kept meticulous records and documented with photos.

She was slurring her words and asking a guy named Brett for help while I was on the phone. He did not sound much better and there was a lot of loudness in the background. This was the week of Thanksgiving so maybe there was a party going on, all I know is she is nasty and should not work with the public. I would NOT recommend this company to anyone. They are all nice and everything during the sales process and getting their money but after the fact not so much!!

When the work crew showed up, the foreman told us that the system the salesman had proposed and to which we had agreed could not be implemented because of the structure of our house. The foreman suggested in his view a more feasible and appropriate alternative. His suggestion was to dig a trench in the crawlspace along the entire length of the finished part of the basement, install drain pipes and drain the water out of the house with 2 sump pumps.

Shortly after his crew started working the foreman told us that the solid bedrock in the basement could not be chiseled deep enough to make a trench on which a pipe would be put to drain water out of the house. He could try to mitigate the problem with another simpler alternative, but could not give any warranty. He assured us that his work would take care of the water problems most of the time except when there is very heavy rain that might create a trickle. We were offered a new contract at a small cut in the total cost; he was very convincing in his explanation about why the problem could not be totally solved and we agreed to the new contract believing that it was the best that could be done.

To our surprise the job was done in about 4 hours, instead of 2-3 days that the original salesperson had said it would take. The first rain (not very hard at that) came within a couple of days of the completed work and water trickled in and made puddles. We contacted the company; the foreman came back and offered a patch up solution for another $2000. We did not buy it. We ended up hiring a small independent person; he was able to dig deep enough to lay a pipe and did the job right. No water problem since then. It was in our view a complete lie to have said that the trench could not be dug deep enough. Beware of this company!

Even though we had a very wet Spring, I never heard the sump pumps running and never saw water in either one. However, in June, my garage floor started getting a dark, thick residue on the floor that kept spreading, until it covered my entire garage floor. I had my air quality checked by a mold expert, as I was developing respiratory issues. It was determined the air quality in the garage and basement was very poor. I now need to address all those issues, as something is covering my garage floor, causing mold and other growth and affecting the air quality.

I have a picture of my garage floor that was dry when they did the work, now it's covered with a moist, thick residue. When I notified the company, they stated they would refer my problems to the service department, yet they have failed to respond. I spent thousands of dollars on the company's recommendations, yet the original problem was never corrected. Who knows how much another fix will cost to get the air quality and moist-filled garage corrected?

However, I've noticed a ring of water around them. I showed a contractor buddy of mine and he seems to think that moisture (humidity) from the basement may be entering into these holes. Makes sense. On one wall if I tap on the ports water splashes out. Not sure why Mid-Atlantic thinks it's a good idea to drill holes in exposed basement walls when pretty much all basement waterproofers talk about sealing spots where air can enter.

I had a system put in horribly in my basement. Water came in through the basement windows and destroyed my renovation after install. They had removed windows for install. Later, also found water coming through my laundry room wall. They had not RE-attached an elbow in the plumbing. A rep came out and said the system had been installed wrong and they would be out to replace it the next month. When I called back she refused saying, “You Could have paid someone to Break IT!" Talked to an exec who reported it to top Brass. Maryland guys ignored her! I’ve had both SEXIST and RACIST experiences with them! They took out the windows to install the system and water came in after my new renovation. Let’s shut them down!