One of my patients had used Mid-Atlantic previously. They were also recommended so we got them to do the entire waterproofing of the entire basement. They dug a trench and everything else, and they did a terrific job. We got the basement redone after that and everything is perfect. There’s no leak after the waterproofing that they did. It was an excellent experience and they are one of the best companies I’ve worked with. They’re very nice and mature people. Their manager who came to check everything many times was amazing. I would recommend Mid-Atlantic to anybody. In fact, I’ve got some of their cards in my office that I give out to my patients.
We purchased a sump pump from Mid-Atlantic. The sales rep was very good and convincing. I don’t even know if we got the best price but based on what he communicated and the history of the company and their experience, he seemed to have a broader knowledge about it. We were trying to get the installation done in a decent time. We were comfortable with his presentation and those who did the installation. They were very responsive in setting up the appointment and getting back to us. They had an earlier availability so they called and we were available, so that worked out as well. My basement is completely dry after the system was set up so I can’t ask for more than that and that’s what we’re looking for.
When someone from Mid-Atlantic came out to talk to me, I was pretty comfortable so I eventually got the french drain for my basement. The rep was very pleasant and he took care of the other questions that I asked. The installation team was very professional and hardworking. They came in, did a good job, and left. We had a couple of big rains and my basement didn't get flooded. Needless to say, I was very satisfied with their service.
I had two different water proofers out to check the flooding in my basement. I kicked the first company off the job because they were not doing it the way they advertised it. I told the foreman, “Can you make sure at every phase I get to see what it looks like?” Unfortunately, he kept saying he forgot. I did not get to see what I wanted to see, and I was sick of dealing with it that I let that company go. I felt that they were not putting it in correctly, and they were putting the pipe on top of the foundation. They shouldn't do that because then the water doesn’t go away. If I wouldn’t have gone down and researched what they were supposed to do, I would’ve had a system that was not done properly.
On the other hand, Mid-Atlantic was wonderful. My goal was to protect my foundation and I thought they could do a better job with it. I just have some issues with them which I'd like to share. First, I was not happy with the salesperson because he should have known that the pump was too large to go in the existing hole so I could have figured something out. They had to put the pump in a different location. They closed up one hole and now I have another one but it's not at a good point. Second, they weren't conscientious of the dirt and debris that their work caused unlike the first company that I had. They could have put up plastic to try to keep the dirt from going into the rest of the house. I just assumed that since one company did it that Mid-Atlantic would also do it for me.
I also thought they will hook up my washer and dryer back but as they were leaving, one of their guys told me that it wasn't their responsibility. My previous company used concrete that dried within a few hours so they were able to put my washer and dryer back. But Mid-Atlantic's guy told me that I can't put anything in my basement for two to three days, and I could call their office to see if they could send somebody out to hook up my washer and dryer. I called them twice, but they never called back and I was not happy with that. My son came and hooked it up after a week and a half. Finally, it took Mid-Atlantic a long time to call me to check if everything was alright. They should get in touch with people within a shorter period of time so that if the person has any issues they can be addressed.
Other than that, they were polite and seemed to know what they were doing. I would use them again and I would recommend them. They are better than the first company and I have more confidence in them.
We had a couple of cracks in the house, one of it was really bad, so we needed somebody to come out and fix it. Mid-Atlantic gave us the best price for the best work. We wound up having all of our cracks fixed then we had them do a French drain on the inside. The sales reps and installers were all great. When we had a question, they were really happy to answer it. It was totally cool for us and I appreciate them coming out. My husband and I have recommended them to several people.
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We had water coming into our basement so we contacted Mid-Atlantic to solve the problem and they did a good job.
I wanted to do some waterproofing of our basement since we had mold on our walls and wet floors. I saw Mid-Atlantic at the regional market and they came over to give their free estimate. I also found out about the process. They had to put in a trench, pipes, and a sump pump. Then they finished up the masonry after they put the pipes in. They did all that work in a day. I wasn't home most of the time, but I got home when they were finishing up. Their people were nice, friendly, efficient, and hardworking according to my husband. He said it was really loud though and left a lot of dust which they still haven't gotten all cleaned up.
Our basement doesn't smell as bad or as damp as it was before. I haven't heard the sump pump go on though even though we get quite a bit of rain here and I don't really know how to test it. Nevertheless, I think the follow up has been great and I feel comfortable that I can call them at any time. We're very happy with it and my niece who also used them is also very happy. But she too wasn't thrilled with the clean up afterwards.
There was a mold in my basement and Mid-Atlantic Waterproofing helped me install a sump pump and French drains there about two months ago. It was very good with the sales rep. The installation team came to put in the sump pump and drains and cleaned the place afterwards. There was a puddling that was occurring before with heavy rains and that hasn't happened since they did their work. We've had just one heavy rainstorm since then and the basement has remained dry. There was one issue with the steps, though, that they had to come back and fix, and they did that pretty promptly as well.
There was a long-standing water in the basement, and I contacted Mid-Atlantic due to their guarantee and national level of work. The work was superior, however, I felt that the sizing of trenches and the amount of stone fill were deficient. One of the procedures, as presented by the salesman, was a determining factor. He did a very good job of explaining what happens with the water inflow and such, but he indicated far different procedures than what actually was done at the premise.
I needed Mid-Atlantic's services because I've had trouble with water. We did the whole drains all the way around the two pumps. The installation team was the most professional people I've dealt with. They were a lot better than management. We recently had issues with one of the pumps, so I called it in and they were supposed to call me back but they never did. I spent $15,000 to put all this stuff in and nobody responded after it was done to see if I liked it or not. The least they had to do is call me back and see if we're satisfied. They had a booth set up at a fair and I made the complaint down there. Now I've had three calls since I made that complaint. Before that, they didn’t even know I existed.
We had a really good man come out and talked to us about everything, and showed us what needed to be fixed. He’s really nice about everything. The installation team was also great. I had them put two pumps in and they didn't leave a mess. Everything was fine. Since the service, there was less of a musty smell and there's not as much moisture in the air. Mid-Atlantic is a very great company.
I have been reading and researching about sump pump and I had all the signs that I needed one. I was talking to someone about it and they said that Mid-Atlantic Waterproofing was really good so we had them put in the sump pump in July of 2016. Their sales rep was good and their installation team were great. The basement is very dry now and it doesn’t have that bad smell anymore. However, I’m an elderly person and I have no one to put the toilet back in. They said they’re going to put it back in but I’ve been getting the runaround. I called them again over a month ago and they told me they'll put it in on the 26th of September because they don’t have anybody to do it. Now they made another appointment on the 15th of October. So, I have to take off from work to get that done. That’s the only issue I have with them.
When we first made the agreement, the man said, “Well, we’ll be here a week from today, Tuesday.” So on Sunday and Monday, we took everything we could, out of the basement. We called Monday and they said, “You’re not scheduled this week.” I explained to them we had everything outside and that the house was a mess. They said, “Well, we’ll schedule you for Saturday.” And then from Saturday they moved it up to a Wednesday, and they were here Wednesday with five people, and I was impressed with that.
They were done in one day. They put plastic on the whole round of everything that they could, and they blocked off some of the basement downstairs. It was a dirty mess, but we were satisfied with the work, and they did the best they could. The basement is now warm, and not cold like it used to be. The water was running in constantly, but now it's dry. I have no complaints, no regrets with their service, and I wouldn't be ashamed to recommend them to somebody else.
We contacted Mid-Atlantic 18 months ago and after a few estimates decided to go with MidAtlantic for our basement waterproofing. They started the work in July 2015 and were not able to complete the job until October 2015. In that time they flooded my basement once because they left the work they started overnight and forgot to turn the back-up pumps on. We got up to feet of water in our basement. They completed the work and we have had them back out here 4 more times to correct more issues. Got up this morning to find water in my basement again this morning, called them before 8 a.m. and when they finally got back to me they told me the best they could do was sometime between 3-6 p.m. That is 6-9 hours later and I have water coming in to my home.
They were never prompt with times, if they said they would return in the morning by 9, we were lucky to see them by noon. They did nothing to help us with all the flooding damage and still have issues. We spent almost 30,000.00 with them and still have the same issues. Not even sure how to proceed or who to contact anymore? Suggestions?
I had water issues in my basement and a sump pump failure. Mid-Atlantic did a ‘grade’ in the back of my house and they installed two sump pumps. Upon the completion of the job, I needed them to reroute some PVC pipe. The contractor came in the following day and rerouted everything the way that I asked them to. It's been a professional and pleasurable experience.
There were some local companies that I knew of, and having some of them do stuff in the past, I wanted a company that was more well-known or had a better reputation. Mid-Atlantic did French drains and sump pumps for basement waterproofing. Everything was good about the sales representatives. They measured everything, explained everything to me and showed me all the backup on the information and certifications about the warranty and everything that came with it. The install team was also good. They were conscious of everything I had and they covered everything. It was a messy job and they tried to clean up the best they could when they were done. It didn’t take them nearly as long as I thought it would, which was a good thing. They called me back a few weeks afterwards just to double-check on everything and see if I had any questions or concerns. For me, everything seems to be working well.
Our basement was flooded and I got Mid-Atlantic's services to deal with it. They installed pumps and a trench around the house. They did a real good job but in the spring I have them check to make sure everything is running because one red light downstairs wasn't on. The person who came in misdiagnosed what was wrong. He said I needed a new electrical outlet down where the battery was. I told the guy that I understand that if they come out and check it once a year, they don’t normally charge a fee. But he didn’t agree with that. He still charged me a fee. He said I needed to get electrical people in there. It turns out, all it was, was the circuit breaker. I was a little bit concerned and upset because I had to pay him a fee and then I had the electrical people come to just flick the switch of the circuit. So I wasn’t too happy with that. I called Mid-Atlantic to report what happened, but the girl I talked to didn’t seem to think it was an issue.
Worst experience I've had with a company in a long time. Their estimator came out and took one look at the water on our basement floor and told us it was coming from the foundation of the house where the wall meets the floor, then gave us an estimate for a complete basement drainage system. We signed the contract that night. I had three other companies come out to give estimates, and every single one took one look at the water and said they didn't think it was actually coming from the foundation. One quickly identified the problem as a leak from our A/C condensate line and immediately fixed the problem for free. We cancelled the contract with Mid-Atlantic within the cancellation period, telling them that we were shocked that their estimator failed to catch the true source of the water when every other person who looked at it immediately realized that it was NOT coming up from under the foundation or from within the walls.
The four different representatives I spoke to in cancelling and subsequently were all incredibly rude to me. Continuously interrupting me when I tried to tell them what had happened and refusing to admit that their original diagnosis of the problem was incorrect. They called me repeatedly after we had cancelled "wanting to make things right," but mostly treated me like an idiot who couldn't possibly understand why their service was so much better than any competitors could possibly be. I finally agreed, after they repeatedly insisted, to let them send another person out to look at the problem, as they said (and I believe them as the others said the same thing) that we DID have a water issue inside the walls and under the foundation. The person who came was pleasant at first but quickly became rude and annoyed due to the fact I was still upset about the original problem.
I'm not sure why someone coming out to visit a customer they knew was upset about their service would apparently be so surprised to be dealing with an upset customer. He kept telling me I was wrong, mocking me for being "wound up," and literally making fun of me to my face in my own home. I have never dealt with any company's representative who was so amazingly rude and condescending, refusing to admit they'd been wrong in the first place, and just outright insulting to my face, right in my own home. It seems that this company's technique is to bully, belittle, and frighten people into buying their product. This was the first company I called about the problem because I believed they had a stellar reputation; my experience in dealing with their sales operation was a stunning disappointment.
We had a water problem in the basement. I wanted to go to a company with good reputation. My realtor suggested Mid-Atlantic and we went with his recommendation. Mid-Atlantic installed two sump pumps. It's a big project, was expensive, and took a little longer. The county couldn’t finalize the work that was done because Mid-Atlantic also needed to pull an electric permit to plug the sump pump in, and that work wasn’t done. So I had to contact them again. We figured it out and finally they took care of it.
I wanted everything done and it got done so I’m satisfied with that. The only thing is, they ripped my walls off and left that all like that. They had to cut all the drywall and all that stuff underneath because their work was done inside. I had to hire somebody to fix that for me because the installers said that they don't do that, which means more money out of my pocket. But other than that their work was good. There is no water coming in anymore. No humidity nor any signs of water inside.
This summer, I got Mid-Atlantic to waterproof my basement. The sales rep was fantastic. He was very informative, told us what would be going on, how they'd go about it, and was true to his word. The installation was really quick. A good and professional team came in, worked on sump pumps and a French drain, and were in and out with no problem whatsoever. It's nice and dry in my basement now. As a matter of fact, I've just gone down to paint it, and all the mildew's gone. It's a complete difference. Mid-Atlantic is a very professional group, has excellent customer service, and excellent job performance. It was a very pleasant experience.
I had some work done by Mid-Atlantic almost one year ago. I'm still noticing water entering my basement wall even after they added the sump pump. I called to have someone to come back out because I'm noticing cracks appearing around the house. I was told once they place the pump and the tranche that the basement would be dry and I would be able to renovate. That's not the case. I'm hoping that they will honor the Warranty and fix this problem. ASAP.
When it rained, water was slowly creeping in so I had Mid-Atlantic put in a sump pump and French drains. The salesman was excellent and I'm satisfied with the work that the installers did. They were courteous.
We were getting water in the basement. The sales rep and the installation team were very courteous and did a good job. My wife and I go camping a lot, so we're gone sometimes a week at a time, several times a year, and every time that we come back, we've had water in the basement if it had been raining. So, it's really good that we can come back and not have to worry about that anymore. The waterproofing was great.
We had water in the basement. We used Mid-Atlantic and they guaranteed their work and did a good job. All in all, I'm satisfied.
Mid-Atlantic waterproofed the lower portion of our basement. The guy that came who did the presentation was all right. The installers that came and did the work were pretty cool. But they have to come back because there’s a puddle of water in the basement.
Mid-Atlantic seemed to have a good reputation and so we got them for a waterproofing job. Everybody was very easy to work with and the installers were great. While we were away about a week ago, there was some pretty heavy rain which might normally have gotten some water into the basement but we didn't see any so hopefully that's a good sign. However, we haven't had enough to really test the work done totally.
We're not happy with Mid-Atlantic. The salesman gave us the impression that we would have a dry crawlspace but we didn't when they left. Our air conditioning ducts didn't sweat before but now, they are sweating and it's causing moisture under the house. I’ve called them a few times and they’ve come out and given us a couple of different excuses. They said that our vents and our crawlspace should be closed which I did. They said that we need to cut a hole on our floor and allow air from the air-conditioned space above the crawlspace flow under the crawlspace at our expense. I’m not gonna do that because we were told that once they did this work that it would be dry. We are going to have to contact them again to come out and fix it, which I don’t think that they are going to do.
The Mid-Atlantic salesman who came out was very knowledgeable. He took his time to explain the entire process and answered all the questions I had. The guys who did the work were prompt and cleaned up very well after themselves. They did as much cutting and jackhammering of the basement floors but the dust was minimal which surprised the wife and I. The guys did a great job. They were professional and courteous.
Beware of this company. You will be sorry. You're paying high price for sloppy work. All the workers except the ladies in the office are very arrogant and unprofessional. Less than a month after the installation, there are big gaps that need to be repaired and re-caulked. It's a joke that they don't use a ramset gun on a ram nail on the concrete wall but use a hammer instead when tried to repair the big gap that the caulk could not hold on anymore. I called the office and complained to Rob about it. I have another repair appointment next month and will send an update.
I got the waterproofing services from Mid-Atlantic. The contractor said it was the toughest rock they had ever come across, but they got the job done. So far, it seems to be working but it hasn't been tested because of the drought. I'm used to having the wet basement, but now that it is musty, I've been trying to figure out how I'll lose the musty smell. As of yesterday, I saw a crack in the cement that they put in but I have not contacted them yet. Other than that, I like their financing where I took advantage of the 18-months paying with cash.
Mid-Atlantic Waterproofing Company Profile
- Company Name:
- Mid-Atlantic Waterproofing
- Company Type:
- Year Founded:
- United States