Merry Maids
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Merry Maids

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Consumer Reviews and Complaints

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I have been using Merry Maids' services for more than 10 years. They are very flexible with scheduling and the quality of their work is usually very good.

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A friend told me about Merry Maids and for over a year now, I've been using their services. It's been great.

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I've seen Merry Maids doing work for Susan since 2016 and they've been very good workers.

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We've had Merry Maids for a couple of weeks, but we've used them in other locations for 20 years and we've been very satisfied. We had to have some rescheduling and it worked fine. I appreciate their cooperative attitude.

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I like Merry Maids very much as they’re consistent but it was kind of hard to schedule with them. They do not always do everything I want them to do but what they do, they do well. I've had neighbors and friends who had losses and trouble when they changed cleaning companies. I've had Merry Maids for 3 years and never had any problems with them. They have never left the door unlocked and have served us very well. I feel comfortable and secure with them.

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Merry Maids

Heidi,
We’re sorry to hear about your recent Merry Maids cleaning experience.

We sincerely apologize and would like to make it up to you. Our team will contact you privately to go over your experience.

Original review: Jan. 25, 2017

This is my awful experience with this horrible company. My credit card was illegally charged and I demand it be reversed immediately. The ladies that work for them smell like ashtrays and they are dirty, and look gross. They are rude and incompetent and I'm warning everyone to stay far away from them. I did not sign nor did I have a binding contract. I was told what services were available to me but I never signed or agreed to anything. My card was illegally charged and the cleaning people you have are severely incompetent. I've had to had my house recleaned twice due to your lame people.

They smell, the work is awful and I am disgusted by you! Shame on you for being thieves and robbing people of their money. If your people were competent; I wouldn't have to go elsewhere. You're the worst kind of scum, and when my attorney and I get done with everyone will be either in jail for credit card fraud or without a job. Shame on you!! In addition to not being able to clean houses, you can return phone calls either. You're incompetent thieving scum!! Stay away from this company unless you want smelly, dirty, incompetent people Cleaning your house!!

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I had Merry Maids do some deep cleaning when I moved into a new house and their work ethic was very good. I had the grossest shower in the world. I thought there was no way they were going to get it cleaned and that I would have to replace it. Now it's beautiful and I was very impressed. I'm having some remodel work done on the house we moved into and as soon as I'm done with that, I'm going to have them come back on a regular basis.

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Merry Maids’ service has been good. It’s the third time I've used their service and they haven't charged me outrageously for my small house.

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We've used Merry Maids for over ten years in Illinois but here in California, we've been using them since August. They've always been dependable when they've made appointments to come and do stuff, and flexible because at times things come up where I have to be out of town. They've always been willing to work with me on that. And generally, they've been trustworthy because we've usually given them a key to our house or apartment whatever the situation was and never had any issues. We've worked with people in Illinois and then here in California, it's the function of the local management leadership. The factor is securely high turnover performance. Over probably 12 years, we had one or two items broken but that's not that bad considering my wife and I would probably have broken something too over that same time period.

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I heard about Merry Maids through a friend. They have been very good and I have no complaints. I was very happy with the maid that they sent to clean my house. They did a fantastic job. I would recommend them.

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I've been using the service Merry Maids for almost a year and their performance has been outstanding. We've had the same cleaner for nine months and I love her. I've had one problem in a year and it was taken care of immediately.

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I've had Merry Maids twice and they're fabulous. The girl that came was quiet, efficient, pleasant, professional, sweet, tidy, and lovely. She came early and stayed late that I had to practically throw her out. She did everything I wanted from the way I clean my refrigerator to the way I move stuff in my garage. I had her do a little about assorted things but it wasn't any heavy cleaning. It's just to help me get my act together before making a two-week trip to Chicago like having my refrigerator cleaned, my plants watered and my clothes packed.

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I used Merry Maids's service in the past and I'm currently using them for under a year now. The service schedules have been within the windows that worked for me and they provide excellent consistent services that I'm happy with.

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It's been about a month now that I've been using Merry Maids and it's been good so far.

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A friend told me about Merry Maids and I have been using their service for a couple of years. Their performance has been nine-out-of-ten and scheduling with them has been easy. Everything’s been going pretty well. I would recommend them to my friends.

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I've been using Merry Maids for over one year now and they've always been consistent with their performance. They come within their time frame that they tell me they would be coming. Plus, they complete the housework that I wanted to be done and everything's clean and sparkly when they leave. Their employees are also very polite, courteous, considerate and honest.

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So far, Merry Maids has been great. We've had them for so many years. They're always good no matter who comes out. The house is always better when we come back home. Their customer service is very good, too. I only had to call once and they took care of the problem right away.

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We've been using Merry Maids' services recently for about six months but before that, we started using them five years ago. Their level of expertise is top-notch and they do a consistently good job every time.

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I have used Merry Maids' services for three or four years now. The ladies that have been coming to do my vacation rental have it down to an art and a science. I can walk away and know they're gonna do a great job. Their office is always helpful, caring and upbeat, too. Merry Maids is very professional, excellent and top-notch. They deliver.

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My daughter had Merry Maids years ago and I've been using their services since the spring. They have very good work ethics. I asked that the same person be sent. She's consistent. I'm happy with the experience. I would recommend the company to a friend.

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The Merry Maids staff show up every time and are on time. They also do the job well. They are delightful and they bring good stuff with them. I've been using their services for six months and I’ve recommended them to friends.

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Merry Maids is thorough and professional. I schedule them every two weeks. The one new thing that I'm not extremely happy with right now is they're saying that they're just open between 8:00 and 11:30, which I haven't tackled just yet. And I don't feel comfortable leaving my keys with the company. I prefer to be there when they get there. I'd still be able to go to work in the afternoon and just coordinate. Nevertheless, the Merry Maids that come to my home have all been positive. They are very responsive to the needs that I have if I ask for things and I'm happy with it. Chiffon, the girl who's been coming, has been very sweet and she's great. I'd recommend Merry Maids. They have gone beyond what I've had with other services.

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Our experience with Merry Maids has been very pleasant and worry-free. The response time when scheduling the service has been good. We've only had them for a couple of weeks, but there haven't been any issues. They've been very thorough, professional and I couldn't ask for more at this point. The cleanliness after they finished their service was good. We have a big place here, and it's a big task. The thoroughness and the detail of it have been good so far. It was a responsibility that we were really looking for someone to take on and everything has been awesome.

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I've had Merry Maids come to the house once a month to clean the upstairs for a little over a year now. I usually communicate with their reps over the phone and it's been very positive. Sometimes I reach them, but they always call me back if I don't. They send a schedule out ahead of time. They are always very competent and communicate well as far as any needed changes in the schedule.

In about 13 times that I've had them, there was just one time when I wasn't happy with the way they had cleaned the bathroom floor. I called and they offered to reduce my cost for cleaning the next time they came, so that was fine. I really appreciate that the cleaners come in a pair. There's a little more quality control that way. I also appreciate that I am dealing with a service rather than individuals working on their own because if someone is ill or if there is a problem with scheduling, it's not my concern to give up my cleaning day. Merry Maids works that out and they always come. They're more expensive than having someone come in that's not associated with a service, but it's not a turnoff for me. Overall, I'm very pleased with them.

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We use Merry Maids to clean our vacation rental and scheduling the service with them goes smooth. I had one situation where they confirmed the cleaning, but they didn't do the cleaning. I don't know what the mishap was, but otherwise, they always confirm and 90% of the time, the service gets done. Also, the cleaning professional was extremely nice and very proud of her work. I was commenting on all the reviews that we’ve had and the feedback that the place has been really clean, and she was very appreciative and it was a big motivator for her because she seemed like she took pride on what she did.

Based on all the feedback that we’ve gotten from renters, everybody says the place that has been serviced has been the cleanest condo they’ve been in. So, everybody seems to be pleased with the cleaning. But sometimes, the management or the people that were sending out the cleaning crew were not as organized as they could be, or maybe the communication with them wasn't right. There's always some big catastrophe going on in their office and they have to call me back. Other than that, they've provided great service and we've been very satisfied.

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Maria and Maria of Merry Maids would always come in and ask me if I have anything special I need done, and it usually means making the bed or changing the sheets. They do it right away for me and they’re always personable. They always ask me how I’m doing and they talk each other, laughing. They are excellent at what they do and they do a spectacular job for me. If I’ve ever had to change my schedule, they’ve always been able to do so. If for some reason or another they’re running a little behind schedule, I call in and I’m told they’re running a little late but they’ll come within 30 minutes, then I'm happy. It’s always great and I recommend them all the time to my friends.

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The Merry Maids rep was very helpful when I was scheduling my service. I was very happy that they worked with me on my schedule. I didn’t know how many hours I’d need them, but they just stayed as long as I needed them and I wasn’t committed to more hours than I needed. The cleaners did what I asked them to do, they were friendly and efficient, and they did a good job. I was happy with the results.

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I've been with Merry Maids for 19 years and they have been really good about scheduling. Every once in a while, I have to reschedule with them because of my medical condition and they’re right on it. They redo my calendar for me so that I’m back on track. I had them come yesterday and I came home to a smell of a clean house which made me happy. It was really nice and everywhere I looked, everything was tidy. It was a nice experience.

Their service people are always polite. I got a new dog one day and he happened to run in the house and one of the ladies was doing her little vacuum thing. The dog freaked out and she turned the vacuum off right away, let him sniff it and since then, the dog hasn’t even bothered about the vacuum. It’s those things that make them blend in and they’re not overbearing. Their cleaning is always exactly the way I would want it done and a little better. I recommended Merry Maids to a couple of people who were thinking about getting a cleaning service and they’ve been satisfied with them, too. Overall, the experience was comfortable, fantastic and uplifting.

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I'm very glad Merry Maids was recommended by some friends of mine. They're great, always nice and prompt, always friendly and courteous, and always do a good job. They've been very accommodating when I've had to change my schedule for one reason or another. I really like that Jamie has been there every time and she is an absolute wonder. This morning, Jamie came in and bought us a great time. I had errands to run so she was left behind and when I got back, the door was locked like it should be, the place was nice and clean, and it was really nice and I appreciated the card and the candy. I hope they always send Jamie and there are no changes or anything. Everything has been great and I'm very satisfied. I've never had a problem with the cleanliness and satisfaction of our home after the service. It's very good and I never found anything out of place or that was neglected.

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I most recently had an excellent experience with Merry Maids. They cleaned everything they were supposed to clean. Scheduling the service was simple. They just called to confirm. My interaction with the rep was straight to the point, quick, easy and painless. Everything went smoothly. The service was extremely satisfactory. It's top of the scale. My Merry Maids experience has been life-changing.

Question and Answers - Merry Maids

What problem is Merry Maids trying to solve?

Merry Maids offers residential home cleaning services. Merry Maids allows homeowners to cross a major chore off their to-do list by keeping the house clean. Our customers trust Merry Maids to get the job done with teams that are professionally trained and background screened.

What sets Merry Maids apart from the competition?

Our cleaning services are thorough, consistent and customized. Also, cleaning services are available weekly, every other week, monthly or one-time. In addition to general household cleaning, we offer special house cleaning services for oven cleaning, refrigerator cleaning, window washing, packing & unpacking, wall washing, cabinet cleaning and post-construction cleaning.
All of our team members go through extensive background checks so that our customers can have peace of mind when opening their home to our team. We are bonded and insured so if an incident does occur, our customers are fully protected. Our nationwide network allows Merry Maids to offer the scale of the nation’s largest home cleaning business, with the service of a locally owned business.

What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?

On every visit, our Merry Maids team dusts, vacuums, washes and sanitizes each room. Using our equipment and specially formulated products, we clean from left to right, top to bottom, so no detail is overlooked. It’s our products and processes that set us apart from the competition. We have a unique, proven method of cleaning various rooms and surfaces in our customer’s homes. Simply put, our goal at Merry Maids is to obtain 100% satisfaction in our service. No fine print. No asterisks. No worries.

How does Merry Maids measure success?

At Merry Maids, it is all about what the clients say and their experience with our service. We use a best in class system of client satisfaction measurement known as Net Promoter Score (NPS). This allows our clients regularly to provide feedback and tell us how we are doing. The voice of our clients is our key measure that fuels our future growth.

What’s the most common misconception consumers have about your industry and your company?

The most common misconception is that our industry is just a maid with a spray bottle and cleaning cloth. There is a science to cleaning. At Merry Maids, we dedicate time and resources to Research and Development because we believe that we are caring for the home and individuals that live there.

How has your industry changed in the last 5 to 10 years?

Not only has the number of competitors in the industry increased, consumer behaviors and their involvement in the shopping process have evolved. More and more homeowners are relying on technology. This includes online price estimates, online scheduling and online purchasing. In the past, this was typically provided through a phone call to our company and our cleaning specialist would visit the customer’s home for an in-home, onsite estimate. However, more and more customers now expect a simple, quick, online, 24/7/365 shopping experience without having to talk to a live person.

What is something you wish every consumer knew about Merry Maids?

What a great team of associates we have working extremely hard to serve our clients every day. The pride our associates take in delighting our clients through their cleaning, relationships and all the little ‘extras’ are what make Merry Maids the great company it is.

Has Merry Maids received any awards or recognition your customers would like to know about?

Currently, Merry Maids is celebrating 36th years in business. We were featured in the Franchise 500® list as one of the top franchises in 2013 and in 2015. We won Women’s Choice Award® for America’s Best for Home in Cleaning Services from 2013 to 2015. We are also ranked #1 by Entrepreneur Magazine in the Residential Cleaning category, named as a Top Military Friendly Franchise by GI Jobs Magazine, named as a Top Global Franchise by Franchise Direct, ranked in the Top Franchises for the Buck by Forbes.com and ranked by Entrepreneur Magazine as one of America’s Top Global Franchises.

How has Merry Maids grown or evolved?

In order to meet customer demand, our company has grown in the social media and online space to make customer engagement easier and more accessible. We’re also adding e-commerce capabilities to our franchisees’ local websites and are continually setting up more franchisees with this functionality. Merry Maids is part of the ServiceMaster Family of Brands. In the past 12 months, our Family of Brands has served 5 million residential and commercial customers, visiting more than 75,000 homes per day.

Merry Maids Company Profile

Company Name:
Merry Maids
Year Founded:
1979
City:
Memphis
State/Province:
TN
Postal Code:
38175
Country:
United States
Phone:
Website:
http://www.merrymaids.com/