Marquis Spas Reviews

I picked the smallest available spa since I needed to be able to fit that spa to the side entrance to my backyard. But it was the only spa that was the largest I could get. I have it plugged into 220 volts with a 50-amp breaker. I have the version that has a more powerful pump that enables it to work simultaneously with heating. That's what's important to me, that I can enjoy the spa and it doesn't get colder as I'm enjoying it. I also have the MicroSilk, which I use very often. I love that feature and it's super awesome because it's quieter than the regular operation of a spa. It's a very good setup where I have guests and there's more people in the spa and we are talking. It's harder to talk over the faster setup of the jets, but it's easy to talk over the MicroSilk.

I talked to the dealer extensively about noise at night in relation to the pump, because that spa did not have an additional pump. But given that it operates pumps in two modes, fast and slow, I'm still very happy with it. It's quiet enough for my needs. The quality of the spa is all very good. In fact, I drilled holes in my spa to change the direction where the power cables come out of it. It was pre-set up such that the power has to be plugged in on the left side, but it made more sense for me to plug it from the right side. I drilled in the exterior material, so I could tell the quality of the material used is not the best. Also, the way that the screws are done when I have to drain the spa is not the best. But as far as the spa itself, using it, the inside of it, and the jets, all of that feels high quality to me and I'm very happy with that.

I would recommend the spa. My specific spa is not super flexible on setting up the schedule for filtering, but there's a module that I could purchase. So, after doing a little bit of research on it, I decided against it and kept it in the default setting. But I wish they could have more flexibility in setting up the schedule. Outside of that, the base experience is super solid and I love the material on the inside. It's also very easy to maintain. It doesn't drain fully because of how the seats are set up. But I understand that because of how low the spa is, it does change the layout that you need to do for the moldings so that it's comfortable for people. I have to remove the water afterwards. I have Shop-Vac, so I just suck it all out afterwards.

We use the spa every single day. Since we got the spa, it has completely changed our schedule. At nighttime, we would get home from work and do our nightly chores. We would cook dinner and then, we'd sit down in front of the TV till it was time to go to bed. Now, we've simplified our nighttime. Our dinners have gotten to where they're still healthy but small and quick so that we can get into the hot tub. We stay in it until we're ready to go to bed. And we probably only watch maybe 15 minutes of TV now. We've got a beautiful view where we live, and it's literally just been more one-on-one time with me and my husband.

The hot tub looks great in the backyard and the grandkids love it. The quality is great. I like that the hot tub has the modules that you put in for chemicals because we tend to leave for weeks at a time from hom, and that gives us the option to put a fresh cartridge in right before we leave so that we're not gonna have chemical problems on our spa while we're gone. We then come back and put the older cartridge back in and use it up and just monitor and add chemicals as we need them. So that's a big positive.

I go to Marquis and they’re as pleasant as can be and take good care of us. The one time I went in, I got to meet the owner and he was a great salt-of-the-earth guy. The people who own and run the company are in our same community, so I feel fairly good about it. The experiences that we had in the store were wonderful and the guys who delivered it and set it up were very knowledgeable. So, it's been a very positive experience. We got a deal that I was shocked that we got so we were very happy.

The features of what got are fairly basic. It's not really low-end, but even the lower-end one comes with nice features. We cared about the actual seating arrangement. We wanted to be able to fit more people in it as possible versus a couple of people that can really comfortably lie down. It's at a vacation rental, so we wanted to be able to have people all go in it together at the same time. As far as the look, we didn't want anything overly flashy. Also, we wanted to make sure there weren't too many features that were gonna get broken because it's in a rental, so less technology was a little bit better for us in this case because there will be fewer buttons and things that people can push and mess up.

I'm having an issue with the MicroSilk. The tech came over and he looked at it, but I still don't think it's working the way it should. I talked to their rep and he wasn't warm and fuzzy. Because I said, "Something's wrong with this thing and the programming is a little off." It's not producing as many bubbles as I see in the videos or if I go in the store. And their response is, "It looks like it's working." It does look like it's working.

They have an eight-person one in their showroom and I could see it. It's like a milky kind of a finish. It's thick, I couldn't see the bottom. But that never happens with mine. I could always see right to the bottom all the time. I would love to see one that's the model and have it turn on, and I would know. Other than that, the tub is great. It's well-built, and I like the design and the controls on it. Give Marquis Spas a shot.

We had an issue with putting down one side of the cover. So, I contacted Marquis and the guy came out. And it wasn't anything, it was just me. I was too short and didn't have enough leverage. So we fixed that. He showed me how to take the filters out, which I kinda knew. And he told me what to do. He said I should plan a day and do it every two weeks on that day. He gave me the chemicals and told me not to put one if I put the other one. It will counteract that. He went through a lot and that was helpful. Other than that, it's a learning experience, trying to learn what the dials are. But I got Google, and I can always use that to find out if it doesn't explain.

The sales rep was very cordial and accommodating. The sales rep was particularly pursuant about making it very compliant in terms of the electrical connections, to make sure that there are no trip hazards or electrical issues. I like that part very much because of some of the small details on how to cover the electrical outlets and how to make it more secure, especially with the kids at home, we had that covered. The sales rep was very knowledgeable and walked me through, plus they gave us a couple of months of supplies to make it the pH balance, the alkaline. They're all important aspects alongside the electrical - the health and safety, which were covered by the sales rep. The price was on the stiffer side. But the material and the kind of things that they used, they are definitely something which cost. I also heard the lifespan of this product is going to be 20 years. It's worth it.

The model that we got was simple looking. We thought simple looking is what we want since we've never had a spa before. I just feel like it's a junkie one from China. I don't know where it was made. It feels like it's not that good a quality. One of the jets in one of the seats aren't even really working right now. We haven't bothered to call and bother somebody about it. Unfortunately, the dials that we got are junk. So when you wanna turn up the temperature, you have to hit buttons, hold down buttons and jiggle buttons. It's such a hard process to change the temperature that we don't change the temperature at all.

After the installation, they left a pamphlet of something and tried to explain to me some complex way of managing the chemicals, which I still don't understand how to do. I've had to drain it three times now because I can't get the chemicals right. Overall, it's been a bad deal. Last time, none of the buttons were working. They said, "We've hit a button to put it into demo mode." We were like, "We don't know how to fix this." This was right off the bat. We never had even sat in the Jacuzzi. It was a month where we just had a Jacuzzi that we couldn't even use before we tried calling and messing with them. They eventually came out, and I was happy they didn't try and charge us, but it just hasn't been a good experience all the way around.

The quality is good and I haven't had any problems. The bubble jets are very easy to adjust and the material of the spa itself, such as the walls and the floor, are solid and well-made. I like the step-up feature. There's a little stepping deck on the side that I can use to get in and out of the spa. I just got a feature for the cover where I can lift it without having to use too much elbow grease.