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I used this cleaning service because I was extremely busy preparing for guests coming in from everywhere. I had twins graduating from high school. Was supposed to be 2 girls for 2.75 hours of cleaning. It was deep cleaning. My house thoroughly picked up and ready to have all surfaces touched. They did not need to declutter or organize my things to clean. I also paid extra for an oven cleaning. The first hour only one girl showed up. The one that showed up spent an hour cleaning the oven with a spray bottle and paper towels. When the second girl showed up I left to let them GET TO IT. The office called shortly after saying I needed to pay for more time because they would not finish in time. OF course not at that pace so I demanded them out of my house, I was very annoyed that the "manager" kept talking over me.
When I got home the only thing done was: inside of the oven clean, appliance shined, master bedroom's sheets changed, and master bath's vanity, sink, and mirror wiped. They then sent me an email to tell they will "DEFINITELY" be charging me for the time the girls were at my home. What followed was worse with the interaction with the corporate office and the owner. What is now a dispute with my bank over them fraudulently charging my card for services they did not provide. I would not recommend. Slow and poor cleaning. The owner even told me "she just couldn't apologize" for the poor service. WOW!
Our experience with MaidPro was a nightmare. I had given instructions for her to arrive in the afternoon & she was at our door a little after 8:00am. She was slow, talked & talked instead of working, I was very sick & she took full advantage of that. MaidPro said the first time was always the deep cleaning & after that it would be only the areas I specified. On the checklist she checked off things she did not do. I didn’t go over the list until later only to see she checked tasks done that were not done. When my husband got home he couldn’t tell she had been there at all. I am not well & we wanted to have someone in to help with things I have trouble keeping up with. MaidPro was a nightmare instead of the help we need. I would never recommend them to anyone.
This MaidPro office seems to be staffed by Stepford Wives, always preternaturally upbeat -- their voicemail message sounds like it is on an overdose of mood-enhancing drugs -- even when they are firing their customers, as they did with us. Our transgressions? As recommended by the manufacturer, requesting them to damp mop with water, rather than use their product, on our new cherry hardwood floors. As recommended by the professional glass company that installed our shower doors, requesting them to use a non-ammonia cleaner, which we provided, on all our glass. Having one of their cleaners -- who were different almost every week -- not able to find our townhouse because she put the wrong address in her GPS.
The final straw apparently was another of their cleaners unable to open our front fence gate, claiming it was locked even though the post office letter carrier and our cat sitter were able to open it every day. The actual cleaners ranged from OK to quite good. But the customer service rep, Hannah "Stepford" and the owner apparently decided we were more trouble than we were worth and fired us as customers just before our annual New Year's Party. Fortunately, we found a better cleaning service that was happy to come out on short notice.
I called MaidPro because I wanted to spend some time with my husband and thought I could have them do the floors and the 2 bathrooms (both small). This seemed like the easiest part of house cleaning, although time consuming, and it would be simple to get it right. The customer service in setting the appointment was great. The first young lady who came to the house was extremely pleasant and paid attention to the things I asked of her. When we got home, she had not done most of the things we talked about and there continued to be visible dirt on the floors and in the master bathroom.
I emailed my dissatisfaction and provided a list of the needs so they could be addressed. They sent another person out the next day, as promised, and my husband spoke with her about what was needed. She even said the first girl had not done a good job. She, too, did not do a good job. She did not address all the areas I emailed or all the areas my husband spoke to her about. She addressed 3 things the manager seemed fixated on. I immediately canceled my service with them.
I use MaidPro in Collegeville PA and they are always helpful and friendly. They are very accommodating when I need to make changes to my scheduled cleanings and will add extra services for me a couple times per year when I have family visiting.
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Spoke with Carrie to cancel the day before. She said she would need to send a team since she would have to charge me because it was the day before. No team showed up and she still charged me $231.00 on the credit card she had on file. Bad business practice. All other maid services I know of have 24 hr. cancellation policies instead of 48 hrs. Ridiculous. I canceled my service then reported the credit card lost or stolen.
Unfortunately the worst attempt at cleaning ever seen! My floor is so sticky/unable to walk on it. They say they use Green products. Mr. Clean & OxiClean are not green & my eyes are burning & still nothing smells looks clean! Streaked mirrors & windows. However the girls were very sweet yet no experience. There was a break down in communication from management to them!!! Now I will spend hours cleaning up this mess.
We're happy with the consistency of the cleaning people associated with MaidPro. Our last cleaner, Yudisleydi (Yudi) did a great job and we look forward to seeing her in the future. It's a load off our minds since we're no longer able to do our home the way we used to.
In a nutshell - in 2016 I put the house up for sale and stopped getting housekeeping from MaidPro (Dallas store off Northwest Hwy). Even once I moved... (the house was empty)...they were still charging my credit card! So months ago I fired this company for charging my credit card while also cashing my checks. The credit card was necessary to begin, but they kept charging, even though I was also paying by check when they came to clean. Twice per month, a charge while also cashing checks. Why didn't I notice earlier? I had a hard time selling my house of 28 years and had already bought another house...owning two houses for 5 months. After moving into the new house only 2 miles from the first one I was going over my credit cards thoroughly and noticed the twice-monthly charge.
Also, there were charges after I'd moved out of the house. They were no longer supposed to be coming, and they weren't coming, but still charging the card. They refused to back out all the credit card charges - at least AMEX allowed me to dispute 2 months worth ($240) but there was at least another $400 that was too late to dispute. Why am I writing now? Tonight, I've discovered a two year old check written to them, that they just cashed! There goes another $60.
On my very first cleaning, one of the maids stole my pain medication. I know this for certain but cannot prove it or I would press charges. Not to mention they did a sloppy job of cleaning. I’ll never trust another stranger in my home again.
My husband had set up house cleaning services. My disabled brother doesn’t know how to clean and I wanted someone to help with that. They left before they even started stating human fecal matter around the toilet. You are a cleaning company, this is what you do! Gloves, have you heard of them? Better off working 60 hours and doing the cooking and cleaning myself.
I have used MaidPro over the past few months. During that time, they had to routinely send new teams back to my house because the cleaning they did was terrible. I’ve been billed incorrectly, dealt with aggressive staff members and had 2 occasions where nobody showed up and I worse yet I am missing valuable things. Worst Experience I Have Ever Had!
After spending some time asking questions but this company, I was reassured that I would get great people coming out cleaning my home everything through and that they would also make arrangements for it to be on a Saturday since I only request Saturday. They said it would be no problem. They called and confirmed my appointment twice and then two days before the actual appointment for Saturday after 1 p.m. or between 1 and 2 p.m. at the latest. Saturday came Saturday went nobody showed up. I had people and guests coming on Sunday and MAIDPRO screwed me. I said I had a normal maid that does come out, but sometimes she requires a lot more time in advance.
However by using MaidPro, I thought I could typically call at any time and not have to give so much so many days before my cleaning lady would come by, but in this case, it was worse! No one showed up when I contracted MaidPro. I will never ever use this company. This company screwed me. It took my credit card even before the service was supposed to happen. Nobody picked up Saturday at the local office, and the 800# could not reach anyone, but to leave more than 6 messages for a callback - which no one called. Liars, Frauds, and completely unprofessional and a company you can't trust or count on!
I called MaidPro looking for a reputable and professional cleaning service to clean my apartment. When I spoke to the representative I told him that I just moved in and wanted a thorough cleaning. I want to the windows cleaned inside and out. I want to the refrigerator cleaned inside and out. The microwave the oven I wanted a very thorough cleaning. They told me to do this for a one bedroom apartment was $177 and for the first time they will give me a $25 coupon which they did. She showed up on time. When she came in I told her what my expectations were and what I had asked to have done. She was quite taken back and surprise and told me nobody had told her that I wanted all of this done. I told her if this is a problem then I would get somebody else.
She then told me that it was OK and that she would be able to do it. I told her that it was no rush and "please take your time, I had nowhere to be." She rushed through the apartment and the cleaning job that was done was horrible. I ended up cleaning the windows myself. All the windows windowsills were not cleaned, half the stove was left dirty. I asked that the baseboard to be wiped down not one was touched. I paid her what they asked but I completely feel like I was ripped off. I would never recommend or use this company again.
The cleaning itself is great, but you have to get through making an appointment first. The appointment setter in my area (as I know it's different in all) is not very friendly and gets annoyed easily. Her name is Jeanette and being that I'm in Customer Service/Appointment Setting myself -- I know how frustrating it can be. This shouldn't affect the experience with the customer at all especially if their schedule is a little more hectic than the "average" person. I never thought our schedule was until speaking with her on many separate occasions. In the end, I get the feeling that she isn't too concerned with whether or not the house gets clean or if the customer is satisfied. It seems that the only thing she's happy with is not being bothered. It's a shame when your house cleaners are so much more friendly. Maybe they should make the appointments instead. I'm very disappointed.
I purchased a home in Cape Coral and wanted to have it cleaned before I moved in. I contacted Maidpro and they informed me they could do a move in cleaning service on 4/1/2017 (from 9 am to around noon) and enter the home using the lockbox or with the realtor. On 4/1/2017 at 10 am I drove over to the home to see how things were going only to find that Maidpro was not there. I stayed at the home until 1 and then left. Later that day I received a customer service call asking how I like the cleaning job. I informed them that my home was not clean and even send photos. I was then told someone would get back with me. Monday I went ahead and hired another cleaning service which did a great job. Wednesday morning I had a knock at the door... It was Maidpro coming to re-clean the home. I told the lady her service were not needed.
A couple weeks later I received my credit card statement with a charge of $450 on it for Maidpro. I called Maidpro again and was informed that some had cleaned the home on 4/1/2017. I informed them it was not possible. They agreed to review the case and get back with me. Here we are June 6, 2017 and Maidpro is still charging my credit card and claiming that they had two people clean my home for 4 hours. They even sent "documentation" to my credit card company to "prove" they were there. Now I am fighting with Maidpro and my credit card company but it is now a case of he said, she said. And guess who is being forced to pay... yup me. Be warned!
MaidPro responded back to me immediately and they were very helpful and friendly. They brought their own cleaning supplies, finished their work in a timely manner. They showed up on time, time stayed was true to their estimate, they told me they could clean once, weekly, biweekly or even monthly depending on what my needs were. Most cleaning companies charge $20-25 an hour but they are willing to work with you which was one of the main things that drew me to them. The value for the job they did was excellent. They did an amazing job, they were fast but thorough. They try to get in and out as quickly as they can but also do a great job it was my first time using their service. I will again.
When I made the appointment, customer service were very nice and accommodating. The cleaning lady was also very friendly and cheerful. She did a great job of cleaning everything. She did come in and do everything in a timely manner. She also cleaned some of the areas that I have not seen in a while. Also, she actually cleaned faster than I did and did not miss a spot. I am very happy with the experience. I am thinking about using this service more often. Most companies want you to pay them by what has to be done and for time and MaidPro's service was very well worth the money that we paid for it. They spend less time doing it as well.
The customer service was professional. They do their job thorough, detailed and done efficiently in a timely manner. They were prompt and reliable to do their duty of cleaning up the work area and performed their duties to the best of their abilities possible which was sufficient to my needs. Customer service and the quality of experience was helpful to my business needs in keeping the work area clean: friendly staff was courteous and worked in respectful manner. The quality of service is pretty high expensive rate but the performance was first high top quality rate of a job: very detailed and polished thorough work in a very timely manner.
Very easy to get a hold of. They require their employees to be top notch and they make sure they don't leave until the job is done 100%. The quality of work is top notch. They don't leave until the job is done. I would recommend this service to anyone, I have already told friends and family about them. Typically show up five to ten minutes early each time their shift is supposed to begin. They will even stay late if their work is not up to their own satisfaction. For the quality of work and the fact I can trust them in my home, their value is exactly where I would want it to be. They are quite cheap when you consider all the money you save not having to buy supplies to clean.
Fast and attentive people. They let me explain what I really needed and then told me how their service could fulfill my needs and made me feel confident about the honesty of the crew they would send. The crew arrived on time. Respectful and fast people. I would just have liked their cleaning would have been a bit more thorough: I found some dust at certain places. I only hired their service once, before moving out of my place. They arrived on time and did what they were supposed to do: leave the place suitable for the next family to move in. They just forgot to dust a few places, but it was fine overall. I was a bit concerned at first, because I asked for a quotation for the job from other companies and theirs was under a few, but I can say I was satisfied by the service I received for my money.
Very happy with the Customer Service. I Was able to talk and hold a fun friendly Conversation Every time I spoke to the Cleaners. A Great experience for both Me and the Cleaners. The Quality of the service is not only a Recommendation. It's a Must. You'll enjoy the cleanliness and even better it'll stay clean as long as YOU keep it that way. Oh, and they are very motivational. So if I had to say they were reliable I would have to give them a 10/10 Simply Because the time they said they would arrive was 20 min after they already showed up. And they left an hour before they had to because they finished. With value come greatness. Behind it with Cleaning there comes filth behind it. So In order to have Value you must be clean well. When they Clean the Filth is gone.
They knew what to do and they done it great. My house smells so clean and they got all of the stains out of the carpet. I would recommend them to all of my family and friends. The quality of their work is great. They take their time to do a great job and maintain a great experience. They will well-respected and I would recommend them to everyone. They were on time and set everything up to get ready to clean all of the rooms that I had carpet in. They were neat and tidy and well-mannered and courteous. I value them and would want them to come back and do my carpet again. Trustworthy because nothing was missing. I would let everyone know how great of a job they done in cleaning the carpet in my home.
They were attentive with my questions and concerns. Very friendly and asked if they needed to make an improvement anywhere. They were effect antenna and quick with their routine. I was able to schedule at my convenience. They were thorough with everything. I have no complaint about how well they got the job done. I will be calling them again for future use. My house is good size and I was impressed how fast they got it done. They are extremely reliable in keeping their appointment and showing up on time. I enjoyed all their handwork and made life easier for me. It was a great price for how much they do and how efficient they are. I am for sure it made it worth calling them back for future use.
Their customer service was very helpful in aiding me. They were nice and sincere and answered all my questions. Very nice company to do business with. Very professional individuals, neat and discreet, thorough and trustworthy. I came home to a clean house! Would recommend this company to everyone. Very reliable. Arrived on time and proceeded to get started. Didn't bother anything and left discreetly. Followed up after appointment. Well worth the price. Couldn't get anything better for less. Great value for a professional company. Highly recommend them.
They were very helpful and prompt, answered any questions I had and I didn't have to worry about my personal belongings at all, which gave me peace of mind. My house was clean and organized. I was extremely happy with the level of detail and the price offered for the work! It seemed like I got a crazy good deal but that was simply normal! They're very reliable and came when I expected them, answered all my phone calls and was super prompt and professional. I really appreciated it. Very happy with value. Great prices.
I've never had anyone clean as thorough as they did and I didn't have to worry about them stealing any personal items from my house. Very professional. They did a very thorough job cleaning my home. They did not go through any dresser drawers or closets or touch anything they weren't supposed to. My house looked better than I've ever seen. We set a date and time for them to come meet me at my house so they could look it over and clean and they were very prompt and very reliable. Most cleaning places I checked into wanted to charge an arm and a leg to clean a house but this company was very reasonable with their prices.
The maids were polite. There was a couple things that I was not very impressed with - the windows were pretty streaky and the toilet was not too clean after they left. The value was decent for the price plus I had a coupon for an additional ten percent off so I will consider. To be happier overall but once again there were some things that could have been better.
Very Professional and Courteous. Seem like very nice people. They appeared to want to do whatever it took to please me as a customer. I did appreciate that they were trying hard. It was mostly good. I wondered if they worked too quickly. They were fast but I did go over some things and they "missed" a few things but overall I was mostly pleased. They showed up on time and were not lazy. They worked fast and hard. They are also willing to clean some things that I think some other places would not like ceiling fans. Their prices were better than some others. I cannot say they are expensive. It all depends on what you need done and how bad and urgent is it that it get done. In this situation the value is good.
They do great work and do it thorough and they do it in a timely manner. And they are very friendly and caring and they enjoy the work that they do and they bring their own stuff. They have high quality work that they do. They come on time and they are reliable in the work that they do and they make sure everything is done in the way it should. They have a great reputation and have a great value. It takes a lot of time to clean and it is hard work so the value is great that they do.
MaidPro expert review by ConsumerAffairs
MaidPro focuses on cleaning houses and other residential spaces. The company was launched in Boston in 1991, and today, it is franchised, with more than 150 locations across the United States and Canada.
Free online estimates: Customers interested in using MaidPro's services can receive a free estimate online.
49-point checklist: MaidPro cleans based on its 49-point checklist, a comprehensive list of everything that should be cleaned in a home, ensuring that no important area is overlooked.
Safe supplies: The company uses cleaning products that are safe for children and pets, as well as the furniture and other surfaces.
Scheduling options: MaidPro offers the option to choose how frequently you want the service to come, as well as their arrival time and how they access your home when you're not there.
Small cleaning teams: The company only sends one- or two-person cleaning teams, making the experience personal and friendly.
Best for: Homeowners who live in small spaces or people who are looking to have a close, personal interaction with the people who clean their homes.
MaidPro Company Information
- Company Name:
- Year Founded:
- 77 North Washington Street
- Postal Code:
- United States
- (877) 624-3776