Lifeway Mobility Reviews

I recently had Lifeway Mobility install a straight stair lift in my home after conducting some online research and comparing them to other companies. We decided on Lifeway because we were impressed with their product and the positive comments we read, as well as the representative who visited us.

I had been searching for a chair lift for some time, and my ex-son-in-law, who I'm very close with, had purchased one from Lifeway. I decided to have Lifeway come out a couple of years ago, though I wasn't in a position to buy it at that time. When we moved again and the need became more pressing, I was able to manage it with the help of my bank.

Lifeway Mobility had a showroom really close in the town next to us. I ended up not going to the showroom. I just had the person come out. He was very knowledgeable. He wasn't pushy in his sales approach. At first, we thought we wanted a ramp, and then we ended up getting the chair. The technician did talk me through it a little bit. It's a very narrow staircase that we put it on. And everyone asked me, “Well, how tall is your dad?” I was like, “About 5-foot-11.” I wish someone had been a little bit clearer to say, “Your dad's on the taller side, so it's gonna be a pretty tight space.” I couldn't quite grasp that. I also couldn't grasp where they put the bar. The bar has to be a little distance away from the side of the wall for the chair to be able to turn. So for those things, I didn't feel like I've got as much information as I would have liked.

I was looking for stairlifts and when I came across the Bruno stuff, I liked it. I looked for a dealer and installer near me and found Lifeway. They're only about a mile away and I like to use local people, so that was even a better thing. My sister and I went to the Lifeway location and met Matthew. I told him I researched stairlifts but I had never seen one. I talked to him about it and he suggested meeting at their depot. I went there and they walked me through the list that I was looking at and I got to use it. Everybody was friendly and accommodating. The interaction couldn't have been any better. I purchased a curved stairlift and it was gonna be another six weeks out. But my MS had sort of accelerated on me and they loaned me a straight stairlift for free.

Lifeway Mobility has fast and reliable service. I needed something right away, and they were able to come immediately and install a stairlift within a week's time. My mom was discharging on a Friday, I called them on a Tuesday, and they got it done on a Thursday. That turnaround was huge for us. They're also a family-owned small business, like my mom's business, so it was relatable. They were accommodating as well. The rep checked the room, spent an hour surveying everywhere and explained the process thoroughly. He was a very hospitable and friendly guy. I like that the stairlift can hold my husband and my mom at the same time. We also use it if our groceries are too heavy. My kids have fun with it too. They use it quite often. However, I have to call Lifeway Mobility. The stairlift goes down, but it stopped moving up. I'm not sure if it's our electrical or the stairlift itself.

I was very satisfied with the services of Lifeway Mobility today. The technician was on time as scheduled, seemed very friendly and knowledgeable of the problem, and finished his work in a timely fashion.

At 73, some friends thought it was too early to install a stairlift. However, at 73 and living in New England, one never knows when one will slip on an icy surface. I had a couple of icy falls and another incident which nearly crippled me. I believe I could have a better chance of healing if I wasn't so exhausted carrying all my stuff up and down the stairs. I can still walk up and down but now I won't risk falling. I can put my laptop and things in a tray and send them down. I'm not as drained because this is really helping. Lifeway Mobility was quick to respond and install. Very, very pleased.

Installation went smoothly. Robert was efficient, explained operation, limited maintenance, safety features, left a guide book for reference. Robert made sure I understood how to use the chair. My first ride was easy and comforting while looking forward to not having to crawl up the stairs. The chair movement is quiet. I'm very pleased with this purchase from Lifeway Mobility.

Salesman came.. I trusted him.. My father 95 was having trouble getting up and down.. Gave check.. They installed.. My dad used once and unexpected died. Called for assistance to the family business.. I just had spent $16,000.. Wanted to see if could return.. knowing would most likely be 50% only returned… Not one. Never. Nothing from business or salesman. Nothing. Nothing. The Bruno family is shameful.. I run our family business and do not understand.. No response.. Felt totally duped..

Great experience. From sales, follow-up and installation. Well organized and easy. We are a busy household and they were on top of everything for us. The product is great quality and the installation was done with care. Thank you.