Lifeway Mobility Reviews

Anyway, I have been very pleased with my experience with Lifeway Mobility thus far. Daisy reached out after I filled out the online form and she was knowledgeable and answered all my questions. Daisy scheduled their salesperson Bill to come out and give us an estimate. He arrived at the time I was told he would arrive and was very thorough in his assessment of what we were asking for and what we needed. He was not pushy and did not try to drive us into a lift with "extras" we did not need. We were sold and signed a contract for a stairlift.

We were scheduled for installation and the installer Kevin showed up when we were told he was going to be here. He was very personable and did a great job on our installation. He spent almost 2 hours fine tuning our lift because it did not sound or feel right after the initial install. The folks at Lifeway Mobility were fantastic. Lastly, another reason, besides their great reviews and (thus far) great service, I purchased from them is because of the Bruno lifts they sell. Made in America, Wisconsin to be precise (not a political statement), Family owned, and founded by a veteran. I highly recommend Lifeway Mobility and Daisy, Bill and Kevin!

The amazing customer service only continued when I met Rustin and Johnathon today, the installers for a stair lift in the garage and a modular ramp with handrails into the sunroom. They literally were angels sent into our lives today. The space for the ramp was more complex than imagined, but they worked so well together and came up with one idea after another. They even made an extra trip back to the shop and back to the house to ensure we had the best solution in place. It looks perfect, as if it was built with the house and my parents couldn’t be happier.

Their workmanship was incredible. Their flexibility, communication, patience, and kindness was like nothing I’ve seen in years. They were so thorough and helpful in every way, my family can’t thank them enough. Lifeway Mobility reminds me of the good days when customer’s needs always came first, I haven’t seen customer service this good in years, actually it may be the best I’ve ever witnessed in my lifetime. Thank you Debbie, Troy, Andy, Rustin and Johnathon!

The lift itself is compact enough when the seat and arms are folded up, retaining ample space in our relatively wide staircase for others to pass by. So from a design perspective, it seamlessly integrates into our home without being too obtrusive.

However, the initial positive impression has been somewhat overshadowed by a recurring issue. Over time, the lift has become difficult to engage. I often find myself needing to jiggle the seat or hit the paddle several times to get it moving. This wasn’t the case during the earlier days, and as it's now happening more frequently, it's becoming a source of frustration for me. Although the stairlift has not ceased to function completely—a situation that would have prompted me to call immediately—it still poses an annoyance that hasn’t yet driven me to reach out to Lifeway directly, though I intend to.

Because of this complication, if I were to recommend Lifeway, I would advise potential buyers to be aware of this potential issue. Despite the inconvenience, the lift continues to make a significant positive impact on my daily life, enabling me to do activities I likely couldn’t manage otherwise.

For now, my overall sentiment is cautious optimism. If Lifeway can resolve these issues swiftly and efficiently, my inclination to recommend them would increase, but until then, I'll proceed with some reservations.

Lifeway's swift response was a crucial deciding factor because some others were either too expensive or did not offer the features I needed. Though my stairway is quite narrow, the Lifeway stairlift fits better compared to bulkier options like Bruno, which I felt wouldn't suit my stair space.

I am very pleased with the stairlift's performance. The only slight issue is that it doesn't fold as thin as I would like, which requires me to be cautious about backing fully against the backrest to avoid my knees hitting the rail. Maintenance is straightforward–I simply run a rag over the wires occasionally to prevent build-up which might cause it to stop.

This stairlift has been life-altering, allowing me to remain in my home and avoid the added cost and stress of relocating to assisted living or finding a new single-level home, which is out of my budget. It's been over a year, and Lifeway has exceeded my expectations.

The sales representative was fantastic, introducing me to features I hadn't considered. As an amputee living in a two-story house, the stair lift was essential. She recommended the extension at the bottom, which I could lift to prevent trips—since we have grandchildren visiting—and also suggested a rotating chair at the top, which, considering my disability, was a great idea.

I think the stair lift is wonderful; it operates at just the right speed, and even my dogs like it. This product has significantly impacted my life, allowing ease of movement between floors in our home, which also includes an office upstairs. I can't imagine living in a two-story house without it.

Lifeway's follow-up service has been excellent as well; they've done repairs and a one-year checkup, showing me how to maintain the device. The price was very reasonable. Without my son-in-law's recommendation, I might not have chosen Lifeway, especially after a disappointing experience with another company requiring multiple credit checks.

Overall, I'm incredibly satisfied with Lifeway Mobility—it was a transformative and smooth experience.