LG Washing Machines

LG Washing Machines Reviews

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Overall Rating1.7 out of 5
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About LG Washing Machines Reviews

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

LG Washing Machines Reviews

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Reviewed Sept. 16, 2023

So, I needed a new washing machine and my partner said to get an LG, so I got an LG, this model and what it does is beyond belief. I've bought washing machines for many years and what do they do? They spin and roll, that's it! What about the size of the load? How does the machine know what the length of the cycle should be based on the actual size of the load? All questions that are a guess for the machine and the result is that your clothes don't get clean plain and simple! This machine measures the size of the load before determining the wash cycle time and you can customize the wash cycle with additional options! Even better, the machine does a gentle wash forward and reverse to make sure that your clothes get really clean! This is the best machine ever, thank you LG from JG!

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Customer ServiceStaff

Reviewed Sept. 6, 2023

Within 2 yrs I had severe molding on my gasket, even though I wiped the door and kept it open after runs. The mold was really bad and kept getting worse. I called COSTCO for help and they were the first ones to tell me mold on the door is cosmetic. I have been trying to remove this mold with bleach and whatnot and imagine the harm it can do to my loved ones using the machine. So, I tried LG and the customer service was worse. First, there is no way to connect with LG customer service for washing machines.

The automated system does not work for washing machines. I circumvented by saying I had refrigerator issues and then got the help! When I did get to speak with someone, I was told I have not been maintaining and there is no help possible. The person was Moji and he was not helpful at all. I asked for an explanation and none was given. I wanted to give feedback on my experience and options changed!! No feedback was taken. STAY AWAY FROM THESE MACHINES. THEY ARE NO GOOD. My previous machine lasted me over 20 yrs and not one day of mold.

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    Installation & Setup

    Reviewed Aug. 21, 2023

    I purchased an LG washer model WT7400CW on April 15, 2023. It is just over 4 months old and it already needs a new pump/motor. The repairman that came out was awesome. He explained the problem and ordered the part to be shipped directly to my home. However, I now have to wait over a week for the part to be received and installed which means almost 2 weeks of laundromat service. I was told by LG that 3 repairs over a 90 day period would be necessary before we can receive a refund or new machine. I paid $900 plus the cost of an extended warranty for a machine that lasted 4 1/2 months. If you are thinking of purchasing an LG washer, don't waste your time or money. I will never purchase LG again.

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    Reviewed Aug. 12, 2023

    Washer WM3360hvca came with the house we bought 4 years ago. It has given us a lot of issues (from excessive mold to malfunctioning drains), but last week the control panel just stopped working. You can still hear the machine turning on, but you can't see any lights or indicators. I figured I'd just replace the panel and/or circuit board, but it turns out the parts are discontinued.

    When trying to find someone to have a look at it things got much worse: no one picks up at their "customer service" line, and when they do they simply give you numbers of nearby repair shops, NONE of which services LG anymore because "they make such a crappy product and there are never parts available". We had a similar experience last year with our fridge. Ended up replacing both. Fellow consumer: BEWARE! Their products look sleek and super high-tech, but they are absolute junk. You may get lucky and buy one that works for a bit longer, but the most likely scenario is that you will soon regret purchasing LG products.

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    Customer Service

    Reviewed Aug. 7, 2023

    We ordered and have delivered an LG washing machine, it never worked from day one, we contacted home depot, who said we need to contact "LG" for replacement or service. Since May we have not been helped, text after text, no phone calls, no updates. We are better off sending it back ourselves. So so disappointed with their phone in service. So if you run into a problem, good luck getting LG to assist you.

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    Customer Service

    Reviewed July 19, 2023

    I bought a Thinq stackable washer & dryer last November for my upstairs apartment. It was fine for a couple of months then started vibrating. It now vibrates so excessively that things fall off the wall and the doors on my cabinets and bedroom furniture open. They tell me nothing is wrong with the washer and that it's because it's on the 2nd floor. I have never heard that you cannot put a washer on the 2nd floor. Their resolution was to offer me $150. I see this as a insult and very poor customer service.

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    Reviewed July 4, 2023

    Leaking water pump, broke shocks, plugged soap drain, moldy soap tray. Only 4 years old, three service repairs & reined two floors. First LG washer & dryer & will be my last. Washer model WM3770HVA. Stay away from these units & brand!

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    Reviewed June 3, 2023

    I replaced my GE washer and dryer with the LG Wash Tower. The new system is a one piece unit with the washer on bottom and the dryer on top. All of the controls are in the center making it easy to reach. The unit sits on the floor so it is not too tall for me to load the dryer. Although I do have to bend down to unload the washer.

    With the LG Wash Tower as I am able to wash large loads, blankets and smaller rugs. The unit is quiet and uses less water than the previous dryer. There are several wash settings which automatically select the temp, time and amount of water but you can also manually set it as you want it. The detergent must be he. Four compartments are labeled; detergent, bleach, prewash, fabric softener. When you are done washing you have to wipe down the inside glass and the rubber seal and leave the door open to allow it to air dry. If not, over time, signs of mildew will appear.

    The dryer is extremely quiet as is the washer. There is a buzzer to notify you when the cycle is complete or if something is wrong. Using the Bluetooth app will send information to your phone; status of the load, time to wash the dryer filter, time to sanitize the wash tub drum, error codes, etc. In the app you can also start the system. The LG Wash Tower is a black stainless steel which matches my kitchen appliances making it the perfect addition to my home.

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    Reviewed May 3, 2023

    I recently purchased a brand new washing machine delivered to me one week ago. LG told me they cannot send a repairman to my address because I live down a county road where my address is. So they do not stand behind their manufacture warranty and I also purchased a 3 year plan. But LG is suppose to fix it since it's still in manufacture warranty and they will not do one thing to fix my machine. I spent over $800 dollars for this. Do not buy anything LG. They will not stand behind their own warranty!

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    Reviewed April 20, 2023

    We bought this LG washing machine 2 years ago. Have had no problems until now. One of the plastic tumblers somehow got a hole in it, about the diameter of a pen. The unit comes with a 3 year warranty on the drum where tumblers are attached, but the buyer is responsible for the labor. Unfortunately, they designed these so the only way to replace the plastic tumbler is to basically disassemble the unit, as the fasteners are behind the drum. We have gotten quotes of $650 and $850 to do this repair, of what is undoubtedly a $10-15 part. Even if warranty covers it, the cost is the same. Be careful buying an LG washer - basically they can’t be repaired and you’ll have to figure something out or buy a new one. We fixed the hole with JB Weld. Hopefully it holds.

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    LG Washing Machines Company Information

    Company Name:
    LG Refrigerators
    Year Founded:
    201 James Record Road
    Postal Code:
    United States